CSI SK15 Water Treatment System Aeration Filter Instruction Manual

SK15 Water Treatment System Aeration Filter
Instruction Manual

SK15 Water Treatment System Aeration Filter

Signature 3

Installation / Operation Manual

ABOUT YOUR SYSTEM
The Sidekick uses the air we breath to naturally reduce the effects of Iron, Manganese and Sulfur Gas. By introducing oxygen to the water, contaminants chemically change to a physical particle that can be mechanically filtered out of this  water. This natural process called Oxidation, is usually accomplished in other systems by using chemicals such as chlorine or potassium permanganate. Since the Sidekick does not use chemicals to treat the water, maintenance and  chemical byproducts associated with these types of systems is eliminated. The energy required to operate this system is provided by using extra power that is available in your well pump to inject free air into the water. There are several  normal side effects that may or may not occur when water is treated in this manner:

1. Cloudy or milky appearance to the treated water.
   This side effect is usually more pronounced when the Iron, Manganese or Sulfur Gas levels are low. Since the Sidekick uses oxygen for the treatment of these contaminants, it can be expected to have some amount left  over in the treated water. The higher the contamination levels are, the less oxygen there will be. It is the oxygen that gives the cloudy or milky appearance. Once the faucet is opened and the water is drawn, pressure is released and allows the oxygen to escape. This usually will take from a few seconds to a minute depending on the amount of oxygen and the pressure. This noticeable side effect tells you the system is working properly and also will actually enhance the  palatability of the water. It’s oxygen that gives water it’s fresh, crisp taste.

2. Sputtering or slight coughing from the hot water side faucets.
   This is a normal phenomenon that usually occurs first thing in the morning. As the highly oxygenated Sidekick water is exposed to heat in the hot water tank a small amount of oxygen will separate. The longer the water is allowed to sit in the hot water tank, the more this will be noticed.
   Usually, this will only occur if the hot water is allowed to sit idle for eight (8) hours or more. Consequently, when hot water is drawn after an extended period of no water use, a slight sputtering or coughing may be experienced for a  few seconds. If this causes the hot water to splash out of the sink, the problem is reduced by simply turning on the cold water first and blending in the hot for several seconds. If there is a large amount of free air noticed on the cold  water side, there is a possible malfunction of the system and your CSI Dealer should be contacted to service the unit.

FCC Compliance Statement:http://www.chandlersystemsinc.com/files/FCC_Compliance_Statement.pdf
Industry Canada Compliance Statement : http://www.chandlersystemsinc.com/files/Industry_Canada_Compliance_Statement.pdf

Specifications

WARNING
Lubricants
Do NOT use Vaseline, oils, hydrocarbon lubricants or spray silicone anywhere! Petroleum base lubricants will cause swelling of O-rings and seals. The use of other lubricants may attack plastic Nory®. It is recommended that Dow Corning® silicone grease be used as a lubricant for all control valves. Dow Corning® 7 Release Compound is used in the manufacture of Chandler Systems control valves. (Part # LT-150)
Sealants
Pipe dope and liquid thread sealers may contain a carrier that attacks some plastic materials. It is recommended that Teflon® tape be used to seal plastic Nory® threaded fittings.

Valve Mounting Instructions

1. Connect the “in and out” plumbing connections loosely. Use caution with lubricated O-rings.
2. Attach the mounting screw in the bottom before completely tightening the plumbing connections.
3. Attach air-intake tubing to push-lock elbow on side of control valve. Ensure that tube is pushed in beyond the O-ring, approximately 5/8”.

Installation

Installation Requirements
Make sure you have level floor position ahead of piping into water heater.
Unit must be installed at least 10 feet ahead of the inlet to a water heater to prevent damage due to back-up hot water.
DO NOT install the unit in an area of direct sunlight or where freezing temperatures may occur!
Locate the unit near an unstitched, 120 volt / 60 Hz grounded electrical outlet.
Check for distance and proper drain installation (e.g. floor drain, washing machine standpipe).
Determine type and size of piping required for filter connection (e.g. copper, galvanized, PVC plastic).
Note: If household plumbing is galvanized and you intend to make the installation with copper (or vice versa), obtain di-electric unions to prevent dissimilar metal corrosion.
Note: Where the drain line is elevated above the control valve or exceeds 20 feet in length to reach the drain, use 3/4” I.D. drain line tubing instead of 1/2” I.D. Drain line tubing is not included.
Caution: If sweat soldering copper pipe (remember to always use lead free solder and flux), cover yoke and bypass valve with wet rags to prevent heat damage to connections and control valve. If using PVC or plastic pipe, primers and solvent cements specifically recommended for use with potable water are required.
Note: All plumbing lines not requiring filtered water should be connected “upstream” of the equipment installed. A one-way check valve must be installed between the secondary service line and inlet to the filter to prevent backflow.

Installation Procedure
– Water Supply Connection and Bypass Valve –
To allow for filter servicing, swimming pool filling or lawn sprinkling, a manual Bypass Valve has been installed at the factory. The Bypass allows raw water to be manually routed around the filter.

1. Position filter at desired location for installation. If a water softener is to be installed, the filter should be positioned first and then the softener. (See Installation Diagrams.)

2. The filter media is shipped separately from the mineral tank. The tank must be loaded with media after tank has been placed at the desired location.
   A. Remove the tank closure by unscrewing from the tank.
   B. Use cap provided to place over top of distributor tube to prevent media from entering tube while filling.
   C. Place media funnel in hole on top of tank.
   D. Pour several gallons of water in the tank. (Fill tank about 1/3 full.)
   E. Pour in the required filter media. Gravel underbidding has been installed at the factory. The required quantity & type of media is listed in the filter specifications on page 4.
   Note: The order in which the media buckets gets poured into the tank does not matter.
   F. After installing filter media, add the included pack of aeration balls or KDF cubes.
   G. After filling the tank with material, use a garden hose or several buckets to fill the tank with water.
   Note: This will permit the filtering media to become soaked while preparing the installation and will prevent
   the control valve from being plugged with floating media on initial backwash.
   H. Remove funnel and clean filter media from tank threads.
   I. Remove cap from distributor tube.
   J. Replace tank closure on mineral tank.

3. Turn OFF main water supply and OPEN nearest faucet to relieve pressure.

4. Cut main line and install appropriate elbows and extensions.
   Caution: Raised arrows located on the sides of control valve body and bypass valve indicate proper direction of water flow.
   Install inlet and outlet piping in direction of arrows. It is recommended that a vacuum breaker be installed on the inlet plumbing.

– Drain Line Connection –

1. The drain line flow control assembly is pre-assembled for your convenience. Should you choose to hard plumb the drain line, please remove the barb fitting. The flow control housing can be removed by removing the clip and pulling
   straight out on housing.
   Note: When re-installing the drain line flow control housing, be sure you hear and feel the O-Ring pop into place before inserting the clip.

2.  Install 1/2” I.D. drain line tubing (not included) from hose barb to an open drain. A 4” gap between end of the drain line and the open drain is required to prevent waste water backflow. Keep the drain line as short as possible. An overhead drain line can be used if necessary, but should discharge below the control valve. A syphon trap (taped loop) at the outlet of the drain line is advisable to keep the drain line full and assure correct flow during backwash. Elbows or other fittings must be kept at a bare minimum.
   Note: Where the drain line is elevated above the control valve or exceeds 20 feet in length, 3/4” I.D. drain line tubing should be used.

– Electrical Connection –

1. Connect the power cord and plug power supply into a 115 volt / 60 Hz receptacle.
   Note : Do not plug into an outlet controlled by a wall switch or pull chain that could inadvertently be turned off Electronic Connections
   P = Power Supply – Input Jack
   OUTPUT JACKS
   B = Powered in Air Replenish Step Only
   (Cycle #4 – typically used for Oxy-03 Ozone)
   S = Powered for Entire Backwash Cycle
   (Not typically used)

IMPORTANT NOTE: Tank should be filled with water and media must have been soaking for at least 1 hour before initial pressurization

1. After all plumbing and drain line connections have been made, turn main water supply back on and check for leaks.

2. Ensure that the bypass valve is in the BYPASS position, and then cycle the control valve to RAPID RINSE. Once the rapid rinse step is reached, slowly open the bypass valve to the service position, allowing water to flow down through mineral tank and out the drain line. Let it continue to run for the entire rapid rinse step (5 minutes). There may be colored water or media fines during this initial flow.

3. Once the rapid rinse ends, leave the system in service, and open a cold, treated water tap. Let water run for sever al minutes to allow air and any media fines to be released from the lines. Once air is evacuated and water runs clear, close the tap.
   NOTE: Any time media (other than very fine mineral on initial startup) is apparent in the service lines, it usually indicates one of the following problems:
   A. The unit is plumbed in backward allowing the media to be carried in the service line.
   B. The distributor tube inside the tank is not seated inside the valve or is damaged.

4. No further regeneration should be necessary at this time. If left at the default settings, the filter will automatically initiate an air replenish cycle each night and will backwash every six days. If desired, these settings can be changed in the main menu, or from the “advanced settings” screen in the Legacy View app.

– Final Checkout –

1. Be certain that the bypass valve is in Service position and main valve is completely on.
2. Check electrical supply to be certain the cord is connected to an uninterrupted 115 volt outlet.
3. Be certain to REGISTER YOUR PRODUCT online at www.csiwater.com
4. Leave this manual with the homeowner.
   Important Notice – The plumbing system, piping, pressure tank, hot water tanks, softeners, etc. that have been exposed to iron bearing water may need to be cleaned of the precipitated iron that has been collected in them or iron bleed thru may be a problem. We suggest all tanks be drained and flushed thoroughly.

For simplified set up and control, please install the Legacy View on a compatible Bluetooth 4.0+ (BTLE) enabled smart phone or tablet.

1. Download and install the Legacy View app from the Google Play Store, Apple App Store

2. Open the Legacy View app
   • Choose a valve device at any time from the list of available devices to connect to by clicking on it.
   • If the valve you want to connect to doesn’t show up, or there is a problem connecting to a device you can press the “Scan for Devices” button or the Legacy View logo at any time to refresh the list and start the process over.
   • If the valve device is a BTLE valve and it has a password other than the default password, the first time you connect to it the app will ask you to enter the password. After entering it the first time you should not need to enter it again  unless it changes.

3. BTLE Valve devices can be updated by the App. When the app is updated from the Google Play Store or the Apple App Store, it may contain an updated firmware program for the valve devices. These updates could contain new features or operational improvements. It is up to the user to allow these updates to be sent to the valve device. Uploading a new program takes approximately 1 minute.

Dashboard
NOTE: Consult your dealer before making any changes
From the Dashboard, all items in ORANGE can be changed, while blue fields are informational only.

If you are unsure about the function of the field click the for more information.

Set Up Utilizing Bluetooth App

Change Time of Day (Press “SET” to set time automatically based on device).

For Filters:
Set Backwash Frequency
This sets the amount of day between backwash cycles

Set Regeneration Time
Example: For 2a.m., just type 2, choose a.m., and press ‘OK’
Note: If you have a filter and a softener the valves should be set to regenerate at different times. Factory default times are 12a.m. for filters, and 2 a.m. for softeners.
Advanced Settings
NOTE: Consult your dealer before making any changes. We do not recommend changing Advanced Settings unless you have a good understanding of the system operation.
From the Advanced Settings, all items in ORANGE with a “set” button can be changed.
Status and History
From the Status and History, all items in ORANGE can be reset.

1. Start a regeneration or backwash cycle
   Option 1: Click the “Regenerate Unit Now.”
   Once a regeneration has been started, if you would like to force the unit into the next cycle step click “Go to Next Regeneration Step”.

Option 2: “Regenerate Unit at Next Regen Time” button
This will take the system into a backwash cycle at the next regeneration time.

Set Up Using Buttons and Display on Valve

Setting Up and Controlling the System Using the Buttons on the Valve
Main Menu

1. To enter Main Menu, press the Menu/Enter button.
   (Time of Day will flash)

2. To set the Time of Day, press the Set/Change button.
   (First digit will flash)  Example [12:00]
   – To change digit value, press the Set/Change button.
   – To accept the digit value, press the Menu/Enter button.
   – Next digit will flash to begin setting.
   – Once the last digit display is accepted, all digits will flash.

3. To set A.M. or P.M., press the Menu/Enter button.
   – To change digit value, press the Set/Change button. Example [ A ] – To accept the digit value, press the Menu/Enter button.
   – Once A.M. or P.M. is accepted, the next menu item will flash.

4. Days Between Backwash
   – Press Menu / Enter Button. This display is used to set the maximum amount of time (in days) the unit can be in service without a backwash. This option setting is identified by the letter ‘A’ in the left digit. Backwash will begin at the set Backwash Time. A “00” setting will cancel this feature. The Max Value for this item is 29.
   Example: Every 6 days (A – 06) (Default Setting)
   To Adjust this Value Press the Set / Change Button.
   To Accept the Digit Value Press the Menu / Enter Button.

5. To set the Number of Days between Air Draw Cycles (d), press the Set/Change Button
   – Repeat instructions from step (2) Example (d – 01 )
   Notes: 1) Maximum value is 9.

2. If value set to 0, air draw is turned off, but an air cycle will still be completed when backwash cycle occurs. If the Number of Days between Air Draw Cycles is set to  a higher number of days than the Number of Days between Backwash Cycles, it  will have no effect. In order to turn off all cycles, both the Days between Backwash and Days between Air Draw Cycles must be set to

3. Default setting is 1 day.

6. To Exit Main Menu, press the Menu/Enter button.
   Note: If no buttons are pressed for 60 seconds, the Main Menu will be exited automatically.

Normal Operation

1. Home Display
   a. Alternates between the display of Time of Day and Number of Days until the Next Backwash.
   – Days Remaining until the Next Backwash will count down from the entered value until it reaches 1 day remaining.
   – A Backwash Cycle will then be initiated at the next designated regeneration time.

2. Battery Back-Up (Uses a standard 9-volt alkaline battery.)
   Features of Battery Back-Up:
   • During power failures, the battery will maintain the time of day as long as the battery has power.
   The display is turned off to conserve battery power during this time. To confirm that the battery is working, press either button and the display will turn on for five (5) seconds.
   • If power failure occurs while system is regenerating, the Signature 3 valve will motor to a shut off position to prevent constant flow to drain. Depending upon system pressure and other factors, it is possible to observe a reduced flow to drain during this step. After power is restored, the Signature 2 valve will return and finish the cycle where it left off prior to the power interruption.
   • When used without battery back-up, during a power failure, the unit stops at its current point in the regeneration position and then restarts at that point when the power is restored. The time will be offset by the increment of time the unit was without power, so it is necessary to reset the time of day on the unit. No other system will be affected.

Starting Extra Regeneration Cycle

1. To Start Delayed Extra Cycle Example ( 1 ) – If Days Remaining Until Next Regeneration does not read ‘1’, press and hold the  Set/Change button for 3 seconds until the display reads ‘1’.
   – Regeneration cycle will initiate at the next designated regeneration time.

2. To start Immediate Extra Cycle First complete above step.
   – With Days Remaining Until Next Regeneration at ‘1’.
   – Press and hold the Set/Change button.
   – After 3 seconds, the regeneration cycle will begin.

3. To Fast Cycle thru regeneration First complete above 2 steps.
   Note: Press and hold the Set/Change button for 3 seconds to advance to the next cycle step.
   Fast Cycle is not necessary unless desired to manually step through each cycle step.
   (Repeat until valve returns to the home display)

Sidekick Backwash Cycle Step Explanations

Step 1: Air Release Step
-For approximately 6 minutes, Non-adjustable
This position slowly opens the treatment tank to the drain. This allows air in the top of the tank to be gently released out the drain.

Step 2: Backwash Step
– Default of 10 minutes
This position does a high flow rate rinse in the opposite direction of normal water flow. This rinses any physical particles filtered by the media in the unit down the drain.
Step 3: Rest Step
– Default of 0 minutes
This position is a rest position. If needed, this position is used to give a well time to recover after running water in the backwash step.
Note: Depending upon system pressure and other factors, it is possible to observe a small amount of flow to drain in the rest cycle.
Step 4: Air Replenish
– Default of 20 minutes
– Ozone Optional
Step 5: Rapid Rinse Step
– Default of 5 minutes
This position runs a higher rate rinse in the same direction as normal water flow. This packs the filter media bed and gets the unit ready for service by rinsing any untreated water to the drain.
– The default time at which backwash or air draw cycle will occur is 12:00 a.m.
– When the valve is between positions, the display will flash the number of the step it is moving towards. The motor’s run direction during a particular regeneration cycle step is indicated by the rotation direction of the last 2 digit displays.

Master Programming Mode

Master Programming Mode
To enter Master Programming Mode, press and hold both buttons for 5 seconds.
Note: All Master Programming functions have been preset at the factory. Unless a change is desired, it is NOT necessary to enter Master Programming Mode.

1. Regeneration Time (r) Example ( )
   -The time of day at which regeneration may take place is designated by the letter “r”.
   -Default regeneration time setting is
   -The first display digit indicates A.M. or P. M. To change the value, press the Set/Change button.
   -Press Menu/Enter button to accept the value and move to the next digit.
   -The second and third display digits indicate the hour at which the regeneration will occur.
   -Change the digits with the Set/Change button and accept with the Menu/Enter button.
   -After the entire display flashes, press the Menu/Enter button to move to the next menu item.

2. Backwash Cycle Step Times* (Steps 2, 3, 4, 5) Example ( 3 – 20 )
   – The next 4 displays set the duration of time in minutes for each backwash cycle step.
   – The step number which is currently modifiable is indicated on the far left of the display screen.
   – The number of minutes allotted for the selected backwash step is displayed on the far right.
   – Change the digit values using the Set/Change and Menu/Enter buttons as described above.
   Note on Air Draw Cycle (4):
   The longer the unit is set to remain in the Air Draw cycle (4), the more air is drawn into the system. A default setting of 20 minutes draws air down to the level of a normal media bed height. If the system needs more air, increase the  time setting for step (4) or decrease the number of days between air draw cycles (In Main Menu).

3. Bluetooth Enabled
   – Toggle the setting with the Set / Change button.

4. Bluetooth Password BBPP is displayed for one second, then password is displayed.
   – Change the digit values using the Set / Change and Menu / Enter buttons as described above.

5. Display Off Setting
   When “display off” is enabled (do 1 ), the LED display will turn off anytime the display is not in a menu.
   Touching either button will turn the display on for 5 seconds. This can be used if you do not wish to see the LED lights or if you want to reduce the power used by the valve.

6. To Exit the Master Programming Mode, press the Menu/Enter button until time of day returns.
   Note: If no buttons are pressed for 60 seconds, the Master Programming Mode will be exited automatically.

Control Valve Powerhead Assembly

Sidekick Valve Body Assembly

Tank Assembly

Bypass Assembly

Service Instructions / Instructional Videos Available at www.csiwater.com

A. General Preliminary Instructions
PERFORM BEFORE ALL SERVICING OPERATIONS

1. Turn off water supply to conditioner.
   -If the conditioner installation has a “three valve” bypass system, first open the valve in the bypass line, then close the valves at the conditioner inlet and outlet.
   -If the conditioner has an integral bypass valve, put it in the bypass position.
   -If there is only a shut off valve near the conditioner inlet, close it.
2. Remove cover and relieve water pressure in the conditioner by stepping the control into the backwash position momentarily. Return the control to the service position.
3. Unplug electrical cord from outlet.

B. To Replace Powerhead

1. Remove the control valve cover and disconnect the power supply.
2. Disconnect the meter cable from circuit board and feed back through control (if existing meter is being re-used)
3. Remove lower back base screws and detach lower back base.
4. Remove screw and washer at drive yoke. Remove powerhead mounting screws. The entire powerhead assembly will now lift off easily.
5. Put new powerhead on top of the valve. Be sure the drive pin on main gear engages slot in drive yoke wide side of drive yoke upright must face to the left away form the motor).
6. Replace powerhead mounting screws. Replace screw and washer at drive yoke.
7. Reattach lower back base.
8. Reconnect meter signal, wire and power supply.
9. Reinstall cover.

C. To Replace Piston Assembly

1. Follow steps A1 – A3
2. Disconnect the meter signal wire from the circuit board.
3. Remove lower back base screws and detach lower back base.
4. Remove screw and washer at piston drive yoke. Remove powerhead mounting screws. The entire power head assembly will now lift off easily.
5. Remove piston retaining plate screws.
6. Pull upward on end of piston yoke until assembly is out of valve.
7. Inspect the inside of the valve to make sure that there is no foreign matter that would interfere with the valve operation.
8. Install new seals and spacers.
9. Take new piston assembly and push piston into valve by means of the end plug. Twist drive yoke carefully in a clockwise direction to properly align it with drive gear. Reinstall piston retaining plate screws.
10. Follow steps B5 – B9

D. To Replace Seals and Spacers

1. Follow steps A1 – A3.
2. Disconnect the meter signal wire from the circuit board.
3. Remove screw and washer at piston drive yoke. Remove powerhead mounting screws. The entire power head assembly will now lift off easily. Remove piston retaining plate screws.
4. Pull upward on end of piston rod yoke until assembly is out of valve. Remove seals and spacers. (Note: Special end spacer must be reused)
5. Lubricate new seals with silicone lubricant included in the seal and spacer kit. Make sure the special end spacer is properly seated in the valve body. Install new seals and spacers individually, pressing around the  outer edge of each seal to make sure it is seated. (When all seals and spacers are seated properly, you will have a 1/4” of space between the top seal the the top of the valve body)
6.  Follow Steps C9 – C10.

E. To Replace Meter

1. Follow steps A1 – A3
2. Unplug meter cable from front of circuit board.
3. Unscrew meter assembly nut from valve body.
4. Remove meter from valve body and clean or replace as necessary.
5. Reinstall meter, nut and cable.

Troubleshooting Guide

1. Fails to Regenerate Automatically

| Power supply plugged into intermittent or dead power source| Connect to constant power source
Improper control valve programming| Reset program settings
Defective power supply| Replace power supply
Defective Drive motor| Replace motor
2. Regeneration at Wrong Time| Time of day improperly set, due to power failure| Reset time of day programming and install 9-volt battery.
Regeneration time set improperly| Reset regeneration time programming

3. Poor Water Quality

| Check items listed in #1 and #2|
Bypass valve open| Close bypass valve.
Channeling| Check for too slow or high service flow. Check for media fouling.
Lack of aeration in water| Program valve to draw air more frequently
Increase number of minutes in air draw cycle
Clean injection assembly and screen
4. Loss of Water Pressure| Fouled media| Clean media. Pretreat to prevent.
Improper backwash setting| Backwash more frequently

5. Continuous Flow To Drain

| Foreign material in control| Call dealer. Clean valve and replace pistons and seals.
Internal control leak| Same as above.
Valve jammed in backwash or rapid rinse position| Same as above.
Motor stopped or jammed| Check for jammed piston. Replace pis- ton and seals. Replace motor if motor is unresponsive.

Error Codes

Control Valve Error Code Diagnosis
Under normal operating conditions, when your control valve is in the “in service” position, the display should alternate between the current time of day and the number of days remaining (for filters and time clock softeners) or gallons  remaining (for metered softeners) until the next regeneration. This is the “home display.” If the valve is currently going through a regeneration cycle, the display will show the cycle step on the left side of the display and the number of  minutes remaining in that step on the right side of the display. If any other information is being displayed, then the valve is informing you of an issue. There are five error codes which could indicate an issue with the control valve. When an error is being displayed, the valve will be in a stopped position, and the buttons will not respond to being pressed. Even if the cause of the error code is corrected, the error code will not clear until the power supply has been  disconnected and reconnected (this will be referred to as “cycling” the power). All error codes are displayed as the letters “Err” followed by a flashing number 2-6:
Error 2 – Valve is searching for homing slot.
Allow valve to continue running. If the homing slot is found, the valve will return to the home display, otherwise, another error code will appear.
Error 3 – No encoder slots are being seen.
This occurs when the motor is running, but the encoder is not seeing any of the slots in the encoder wheel. This can happen if the encoder has been disconnected, but most commonly occurs when debris in the valve body has stopped the piston, causing the encoder wheel to be unable to turn.

1. Check encoder connection. If the encoder is plugged in and snapped into place, skip to step #2 below. If encoder is disconnected, reconnect it and cycle power to clear the error.
2. Disconnect powerhead from valve body, cycle power to clear the error code. Manually cycle the power head through the regeneration cycle steps to verify that the motor can cycle properly while the power head is disconnected from  the valve body. If the error 3 does not reappear, skip to step #3 below. If the error 3 does reappear, order a board & motor kit to replace the circuit board & motor.
3. Remove piston and seals from the valve body and inspect valve body for debris. Replace the seal & spacer kit. Inspect piston and replace piston if Teflon coating is worn

Error 4 – Unable to find homing slot.

1. Check encoder wheel for debris.
2. Cycle power. Valve should either find home or go to a different error code. If error 4 returns, replace powerhead assembly.

Error 5 – Motor overload.
This occurs when the motor current is too high. This could be caused by an issue with the motor itself, but is typically caused by friction in the valve body

1. Disconnect powerhead from valve body and cycle power to clear the error code.
2. If the error 5 returns, replace the motor. Otherwise, manually cycle the powerhead through the regeneration cycle steps to verify that the motor can cycle properly while the powerhead is disconnected from the valve body. Either way, proceed to the next step.
3. Remove piston and seals from the valve body and inspect valve body for debris. Replace the seal & spacer kit. Inspect piston and replace piston if Teflon coating is worn.

Error 6 – No motor current
This typically occurs if the motor cable has come unplugged from the circuit board. Check that the motor cable is plugged into the circuit board and attached to the motor. If this is not the issue, the motor or circuit board may need  to be replaced.
No Display
If your display is blank, there is no power going to the circuit board due to one of the following factors:

• The electrical outlet is not powered or is switched off
• The power cable has come unplugged from the circuit board
• The power supply has come unplugged from your electrical outlet
• The power supply has come unplugged from the control valve
• The power supply is not working

WATER TREATMENT EQUIPMENT
This warranty cannot be transferred – it is extended only to the original purchaser or first user of the product. by accepting and keeping this product, you agree to all of the warranty terms and limitations of liability described below.
Important Warning: Read carefully the CSI Water Treatment Systems Equipment Installation, Operating and Maintenance Instructions Manual to avoid serious personal injury and property HAZARDS and to ensure safe and proper care  of this product.
Model Numbers Covered:
Water Softeners, Media Filters and Up flow Filters
*FOR AS LONG AS YOU OWN AND LIVE IN YOUR SINGLE FAMILY HOME, this warranty covers your water treatment equipment, if you are the first user of this CSI Water Treatment Systems equipment and purchased it for single  family home use – subject to all of the conditions, limitations and exclusions listed below. Purchasers who buy the CSI Water Treatment Systems equipment for other purposes, and other component parts are subject to more limited warranties and you should read all of the terms included in this form to make sure you understand your warranty.
What is covered by this warranty?
CSI Water Treatment Systems warrants that at the time of manufacture, the water treatment equipment shall be free from defects in material and workmanship as follows:

• This warranty does not include media and/or cartridge filter elements.
  Additional Terms & Conditions
  What CSI Water Treatment Systems will do if you have a covered warranty claim CSI will at its option either make repairs to correct any defect in material or workmanship or supply and ship either new or used replacement parts or products. CSI will not accept any claims for labor or other costs.
  Additional Exclusions and Limitations
  This warranty is non-transferable and does not cover any failure or problem unless it was caused solely by a defect in material or workmanship. In addition, this warranty shall not apply :

  • If the water treatment equipment is not correctly installed, operated, repaired and maintained as described in the Installation, Operating & Maintenance Instructions Manual provided with the product.
  • Defects caused as a direct result of the incoming water quality
  • If the tank is not the size indicated for the supply line size of the installation, as described in the manual.
  • To any failure or malfunction resulting from abuse (including freezing), improper or negligent; handling, shipping (by anyone
  • If the unit has not always been operated within the factory calibrated temperature limits, and at a water pressure not exceeding 125 psi other than CSI), storage, use, operation, accident; or alteration, lightning, flooding or other  environmental conditions;
  • To any failure or malfunction resulting from failure to keep the unit full of potable water, free to circulate at all times; and with the tank free of damaging water sediment or scale deposits;
  • This warranty does not cover labor costs, shipping charges, service charges, delivery expenses, property damage, administrative fees or any costs incurred by the purchaser in removing or reinstalling the water treatment equipment.
  • The warranty does not cover any claims submitted to CSI more than 30 days after expiration of the applicable warranty, and does not apply unless prompt notice of any claim is given to an authorized CSI Dealer or to CSI or a  designated contractor is provided access to the installation and to the water treatment equipment.

THESE WARRANTIES ARE GIVEN IN LIEU OF ALL OTHER EXPRESS WARRANTIES. NO CSI REPRESENTATIVE OR ANY OTHER PARTY IS AUTHORIZED TO MAKE ANY WARRANTY OTHER THAN THOSE EXPRESSLY  CONTAINED IN THIS WARRANTY AGREEMENT.
Additional Warranty Limitations
ANY IMPLIED WARRANTIES THE PURCHASER MAY HAVE, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, SHALL NOT EXTEND BEYOND THE  PPLICABLE  TIME PERIODS SPECIFIED ABOVE. Some states do not allow limitations on how long an implied warranty lasts, so the above limitations may not apply to you.
Limitations of Remedies
The remedies contained in this warranty are the purchaser’s exclusive remedies. In no circumstances will CSI or the seller of the product be liable for more than, and purchaser-user’s remedies shall not exceed, the price paid for the  product. In no case shall CSI or seller be liable for any special, incidental, contingent or consequential damages. Special, incidental, contingent and consequential damages for which CSI is not liable include, but are not limited to, inconvenience, loss or damage to property, consequential mold damage, loss of profits, loss of savings or revenue, loss of use of the products or any associated equipment, facilities, buildings or services, downtime, and the claims of third  parties including customers.
Some states do not allow the exclusion or the limitation of incidental or consequential damages, so the above limitations or exclusion may not apply to you.
What to do if you have a problem covered by this warranty
Any warranty coverage must be authorized by CSI. Contact the person from whom you purchased the product, who must receive authorization from a CSI Dealer .
If your product is new and not used and you wish to return it, contact your CSI Dealer.

Register Your Product
Online at
www.csiwater.com

CSI WATER TREATMENT SYSTEMS
710 Orange St, Ashland, OH 44805 l
PH 419-281-6829 l FAX 419-281-2375
SK0423TV

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