ANDTE 2500 Sq.Ft Dehumidifiers for Large Room and Home Basements User Manual

2500 Sq.Ft Dehumidifiers for Large Room and Home Basements

IMPORTANT FAQ

The dehumidifier does not start.

1. Make sure the dehumidifier’s plug is inserted completely into the outlet.
   If the plug and power cord are connected, please wait 10 minutes before
   restarting (because the machine need take 10 minutes to recover).
   When the machine does not work, wait at least 3 minutes before restarting to
   avoid damage to the compressor.

2. Check the house fuse/circuit breaker box.

3. Dehumidifier has reached its preset level or the tank is full.

4. Tank is not in the proper position.

5. Auto-defrost is in progress. The unit can’t be started temporarily.

6. Humidity is less than 30%, Or it has already reached the set humidity.

7. When receiving the package, the dehumidifier was placed inverted or sideways.
   Please leave it in the upright position for more than a day before turning it on. If
   the startup is abnormal, please contact customer service.

The dehumidifier does not work as it should

1. Did not allow enough time to remove the moisture.

2. Make sure there are no curtains, blinds, or furniture blocking the front or back of
   the dehumidifier.

3. The humidity selector may not be set low enough.

4. Check that all doors, windows, and other openings are securely closed.

5. Room temperature is too low or too high, below 41°F (5°C)or above95°F (35°C).

6. There is a kerosene heater or something giving off water vapor in the room.

7. Area to be dehumidified is too large. The capacity of your dehumidifier may
   not be adequate.

8. Please place it as close to the moisture source as possible

The dehumidifier makes a loud noise when operating.

1. The swooshing sound of the flow of refrigerant is normal.

2. Noise will rise if the compressor has just started. After a few minutes, the sound
   will decrease.

3. The air filter or the air outlet is clogged. Clean filter or contact the seller to
   obtain a new filter.

4. The dehumidifier i tilted instead of the upright as it should be.

5. Unit is placed on uneven floor.

When the dehumidifier is running, water is leaking.

1. Please check the hose s installed correctly. Make sure itis connected tightly.

2. Please make sure you don’t bend the hose. Also, the water outlet of the unit
   should be higher than the height of the water pipe placement position. Or it will
   cause the water flows back into the machine.

3. If you operate an extended drain hose, please check the connection of the
   drain hose for any damage.

4. Please ensure that the machine is placed horizontally on the ground. If you want
   to use the dehumidifier in the higher place, you can use the foam in the
   package to elevate it

5. Would you please check the water tank is defective or not? If yes, please get in
   touch with the seller for a replacement.

The full indicator is on even though there is no water in the tank.

1. Please make sure the water tank is installed correctly; if not, the full indicator will be on.
2. Please check the Water full sensor is stuck or not.

There is little or no effect in dehumidifying.

1. The room temperature is too low, or the environment humidity is less than 35%
2. Humidity level may be improperly set.
3. Auto-defrost is in progress. The unit can’t be started temporarily.

When the dehumidifier is running, it makes an unpleasant smell.

1. The smell may come from the wall, furniture and other things.
2. Disconnect the power if an unpleasant smell comes with smoke and contact
   Customer Service for a solution.

The humidity I tested is different from the humidity

displayed by the dehumidifier

1. Itis normal that different brands of dehumidifiers or hygrometer use different
   sensor chips with certain errors.

2. Please be sure to place the hygrometer probe at the position of the sensor of
   the dehumidifier (the corner of the air inlet inside the filter screen), so as to
   ensure the consistency of the detection position. If you do not know the location
   of the sensor, please contact customer service at: And the Services@outlookcom

3. Please ensure that the dehumidifier operates stably for more than half an hour.

Why does this unit give off heat?

It is a normal situation. Humid air is pulled into the dehumidifier and passes over
refrigerated cooling coils. Moisture from the air collects on these coils then drops
into the drain tank. Your dehumidifier emits heat because it takes a lot of energy
to keep the coils refrigerated and the fan operating.

How can | change the humidity?

If you have read the operation manual and still don’t know how to set the
humidity, please contact your email: AndteServices@outlook.com We will send
You an operation video.

Does my unit have a warranty?

All ANDTE products comes with warranty, please contact our professional
customer service: AndteServices@outlook.com.

What if we receive a damaged or defective product?

Our product has been checked carefully before packing and shipping, the
product maybe damaged due to violent transportation.

If you received a defective product, please contact And the Services@outlookcom
for a free replacement or a full refund.

Contact Customer Support

If you have any questions, please contact the seller, your problems will be solved
within 24 working hours. There are two methods to solve your issue effectively.
Please contact Ruwora professional customer
service: AndteServices@outlook.com

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