hp 1110 Stream Laptop PC Stream Laptop PC User Manual

hp 1110 Stream Laptop PC Stream Laptop PC

INSTRUCTION

HP PCs – The computer starts but the screen remains blank (Windows 11, 10)
There are many reasons that a computer cannot startup or boot into the Windows operating system. If your computer does not start or boot, you might see or hear symptoms to indicate the general area of the problem.
Use the procedures in this document if the LEDs turn on to indicate that power is available and the sound of a fan or spinning hard drive can be heard, but no colors, images, or text are displayed on the LCD screen.

• If the computer does not turn on (no lights or sounds) or the screen displays an error message, see HP PCs – Computer does not boot or start.
• If after entering your password a blank screen displays a blinking cursor, see HP PCs -Black or blank screen with blinking cursor after entering Windows password.
• If the computer does not turn on and LED lights blink or you hear beeping sounds, see HP Notebook PCs – Computer beeps or a light blinks during startup.

Perform a hard reset

• If your computer suddenly fails to boot properly, perform a hard reset (power reset).
• For detailed instructions on resetting your computer, see HP PCs – How to Power Reset Your Computer.

VIDEO
Performing a Hard or Forced Reset on Your HP Notebook (Fixed Battery)
In this video, we will learn how to perform a hard reset on your HP Notebook with a non-removable battery. Sometimes called a forced reset, this allows you to clear the memory if Windows or other software are unresponsive or if there are problems with the display or the computer.

1. Turn off the computer.
2. Disconnect the AC adapter.
3. Remove any discs from the disc drive.
4. Remove memory cards from the card reader slot.
5. Disconnect all nonessential peripheral devices, such as printers, scanners, external hard drives, and USB flash drives.
6. With the AC adapter unplugged, press and hold the power button for approximately 15 seconds.
7. Reconnect the AC adapter, and then turn on the computer.

Note: If an error message is displayed, see Troubleshooting Error Messages on a Black Screen During Startup or Boot. Otherwise, continue with the troubleshooting procedures in this document.

Connect an external monitor to test the screen
The screen might remain black when there is a corrupted graphics driver or a problem with the LCD screen back light. To test the screen, attach an external monitor and restart the computer. This test is helpful if the screen is black, but you can hear that the computer is operating.

Note:
If you do not have an external monitor, it might be possible to see an image by switching to low-resolution mode. To change the resolution, turn on the computer, and then press the f8 key. If the screen is working at the BIOS level, a text screen is displayed and you can select the Enable low-resolution video option. If the screen is not working at the BIOS level, contact an authorized repair center.

1. Connect an external monitor to the laptop. See HP PCs – Connecting a monitor, projector, or TV (Windows) for instructions.
2. If the computer screen is not displayed on the external monitor, press f4 or the key with this symbol until the screen image is displayed.
3. If an image is displayed on the external monitor, there might be a graphics driver conflict with the notebook LCD screen. With the external monitor connected, go to HP Customer Support – Software and Driver Downloads. Download and install the latest graphics and chipset drivers for your specific computer. If an updated BIOS version is available, see HP Consumer Notebook PCs – Updating the BIOS (Basic Input Output System)
   (Windows) or HP Business Notebook PCs – Updating the BIOS (Basic Input Output System) to update the BIOS. If the screen is still black after updating the chipset and graphics drivers and BIOS, continue to the next procedure.
   If an image is not displayed on the external monitor, the LCD screen might be defective. Contact HP for technical assistance or send the notebook for service.

Recover the notebook BIOS
When you upgrade the BIOS on your notebook, your hard drive stores a copy of the previous BIOS version. As long as the hard drive remains functional, you can recover and install the last good version of the BIOS.

Note: Follow these steps even if the monitor is blank.

1. Turn off the computer.
2. Connect the notebook to a power source using the AC adapter.
3. While the notebook is off, press and hold the Windows + b key press combination.
4. While still pressing the Windows + b key press the combination, press the power button for one second, and then release the keys.
   The power light remains on, and the screen remains blank for about 40 seconds. You might hear beeping sounds. The HP BIOS Update screen is displayed, and the BIOS update begins.

Test for memory module problems
When you try to turn on a computer, one of the first hardware tests performed is the memory check. If the start-up test cannot access the memory chips, the testing stops and no additional actions can be taken. When you press the power button, the LEDs might glow for a moment and a fan might start to spin, but then all action stops.

Note: This problem must be resolved before you can boot into the BIOS or Windows and perform any other tests.

• Some notebook PCs have two memory slots and two memory modules. If you experience a black screen error, the problem could be with one of the memory modules or with one of the memory slots, or one of the modules might not be seated properly in the slot.
• To determine if a memory module is causing the failure, try to isolate the problem by using the following procedures.
• The memory module compartment on most notebooks is located on the bottom of the case. The exact position varies by model. However, on some models, the memory compartment is under the keyboard. See your User Guide or
• Maintenance and Service Guide for the exact location of memory modules on your notebook.
• Testing memory in HP PC Hardware Diagnostics
• Test for memory problems using the memory self-test
• Reseat the memory modules
• Test a memory module
• Test a memory slot
• Test for hard drive problems
• A computer might fail to start due to an issue with the hard drive. To test for hard drive problems, you can use these procedures.
• Test for hard drive problems with the hard drive self-test
• Test for hard drive problems using HP PC Hardware Diagnostics

Contact HP Customer Support

• Contact HP Customer Support for further assistance if the issue persists.

1. Go to HP Customer Support – Contact.
2. Enter your product serial number to view warranty status and to change your location, if necessary.
3. Select a support option. Support options vary by country/region.

After the computer starts into Windows normally
After you have completed the troubleshooting process and your computer has booted normally into the Windows operating system, follow these procedures.

1. Run HP Support Assistant to update HP software and drivers.
2. Run Windows Update to update the operating system and software.
3. Run an antivirus program to remove any viruses or malware.

HP PCs – Computer does not boot or start

This document provides possible solutions to common computer startup issues. Follow the instructions in this document step-by-step to help isolate the problem and find the most appropriate help.

VIDEO
What To Do When Your Computer Won’t Start
Learn how to troubleshoot your computer when it won’t start, otherwise known as “no boot”. This video will help you isolate where the problem is occuring and give you steps on how to fix it.

Remove discs and devices and perform a hard reset
Before troubleshooting startup issues, remove or disconnect all discs and devices from the computer.

VIDEO
Performing a Hard or Forced Reset on Your HP Notebook (Fixed Battery)
In this video, we will learn how to perform a hard reset on your HP Notebook with a non-removable battery. Sometimes called a forced reset, this allows you to clear the memory if

Windows or other software are unresponsive or if there are problems with the display or the computer.

1. Turn off the computer.

2. Disconnect the AC adapter.

3. Remove any discs from the disc drive.

4. Remove memory cards from the card reader slot.

5. Disconnect all nonessential devices such as printers, scanners, external hard drives, and USB flash drives.
   Note:
   Do not disconnect your mouse, keyboard, or monitor.

6. With the AC adapter unplugged, press and hold the power button for approximately 15 seconds.

7. Reconnect the AC adapter, and then turn on the computer.

   • If the computer starts, reconnect the devices one at a time to determine which disc or device is causing the problem. Continue with the troubleshooting to test the hardware for failures.
   • If Windows does not start but the screen turns on, continue with the troubleshooting to test the hardware for failures.
   • If there is no noise from the computer case or fans, the lights on the computer do not turn on (including the keyboard lights), and the screen does not receive a video signal, your computer might not be receiving power. Contact HP for further support.

Test for hardware failures when Windows doesn’t start
Use the following hardware test procedures.

VIDEO
How to Test Your HP Computer Hardware from Windows

Learn how to test your HP computer hardware from Windows.

Run the Fast Test (about 4 minutes)
When Windows doesn’t start, begin the hardware diagnostics by running the Fast Test. The Fast Test is separated into a 1st pass and 2nd pass, with each pass running multiple tests.

1. Hold the power button for at least five seconds to turn off the computer.

2. Turn on the computer and immediately press Esc repeatedly, about once every second. When the menu appears, press the f2 key.

3. On the HP PC Hardware Diagnostics (UEFI) main menu, click System Tests.
   If the diagnostics are not available when using the F2 menu, run the diagnostics from a USB drive. To download the latest version of the diagnostics, go to the HP Hardware Diagnostics website. For instructions, see HP PCs – Testing for hardware failures.

4. Click Fast Test > Run once.
   While the test is running, the time remaining and the test result for each component is displayed on the screen.

   • If a component fails a test, write down the failure ID (24-digit code) when you contact HP Customer Support. The information is also available in Test Logs on the main menu.
   • If no test fails, click Continue > Run once to run the 2nd Pass of the System Fast Test.

5. If a component fails a test, write down the failure ID (24-digit code) when you contact HP Customer Support. The information is also available in Test Logs on the main menu. If no system component fails, run the Extensive Test.

Run the Extensive Test (2 hours or more)
Run the Extensive Test if no system component failed during the Fast Test.

1. Hold the power button for at least five seconds to turn off the computer.

2. Turn on the computer and immediately press Esc repeatedly, about once every second. When the menu appears, press the f2 key.

3. On the HP PC Hardware Diagnostics (UEFI) main menu, click System Tests > Extensive Test.

4. Click either Run once or Loop until error.
   While the test is running, the time remaining and the test result for each component is displayed on the screen.

5. If a component fails a test, write down the failure ID (24-digit code) when you contact HP Customer Support. The information is also available in Test Logs on the main menu.

Reset the computer when Windows does not start normally
Use Windows Recovery Environment to reset the system when Windows does not start normally.

VIDEO
How to reset Windows 11 when your HP computer does not boot Learn how to reset Windows 11 when your HP computer does not boot

1. Choose a method to open Windows Recovery Environment.
2. Restart your computer, and then immediately press the f11 key repeatedly.
3. Click Start . Press and hold the shift key, click Power, and then select Restart while holding the shift key. Continue holding the shift key while the computer restarts.
4. On the Choose an option screen, select Troubleshoot.
5. On the Troubleshoot screen, select Reset this PC.
6. Follow the instructions to reset your computer. This might take a few minutes.

References

• support.hp.com/drivers
• HP Notebook PCs - Troubleshooting Error Messages on a Black Screen that may Occur During Startup or Boot | HP® Customer Support
• HP PCs - How to power reset your computer | HP® Customer Support
• HP Notebook PCs - Computer beeps or a light blinks during startup | HP® Customer Support
• HP PCs - Testing for hardware failures | HP® Customer Support
• HP Consumer Notebook PCs - Updating the BIOS (Basic Input Output System) (Windows) | HP® Customer Support
• HP PCs - Computer does not boot or start | HP® Customer Support
• HP Business Notebook PCs - Updating the BIOS (Basic Input Output System) | HP® Customer Support
• HP PCs - Connecting a monitor, projector, or TV (Windows) | HP® Customer Support
• hp.com/go/contacthp

Read User Manual Online (PDF format)

Download This Manual (PDF format)

Download this manual  >>