Tenda RX12 Pro Dual Band WiFi 6 Router Installation Guide

Tenda RX12 Pro Dual Band WiFi 6 Router Installation Guide

Package contents

• Wireless router x 1
• Power adapter x 1
• Ethernet cable x 1
• Quick installation guide x 1

Please read this guide before you start with the quick setup upon the first use.
This guide instructs how to install and connect the device. For more information, such as the description of symbols displayed on relevant materials, please visit www.tendacn.com or scan the Product Documents QR code of this guide The product name and model are specified on the label of the device, RX2 Pro is used for illustrations here unless otherwise specified The actual product prevails.

Scan QR code to download Tenda WiFi App

Connect the Router

Note
If you use the modem for internet access, power off the modem first before connecting the WAN port of the router to the LAN port of your modem and power it on after the connection.

For better WiFi performance, it is recommended that the router be positioned according to the following guidelines:

• Place the router in an elevated, open and unobstructed location, not in confined spaces or corners.
• Position all the antennas of the router upright.
• Place the router away from metal obstructions, such as weak current boxes and metal racks.
• Place the router away from electrical devices with strong interference, such as microwaves, ovens, refrigerators and cordless phones

1. Power on the router.
2. Connect the WAN port of the router to the LAN port of your modem or the Ethernet jack using an Ethernet cable.
3. Connect your wireless client such as a smart phone to the WiFi network of the router, or use an Ethernet cable to connect the computer to the 1, 2 or IPTV/3 port of the router. The SSID and password can be found on the bottom label of the device.

Connect the router to the internet

1. Start a browser on the client and enter tendawifi.com in the address bar to access the web UI, or run the Tenda WiFi app.
   
   Tips

   • If you cannot log in to the web Ul,
   • If the App refer to Q1 in FAQ fails to discover the router, refer to Q3 in FAQ.

2. Perform operations as prompted (computer used as an example).

3. Click Start Now.
   

4. The router detects your connection type automatically.
   If your internet access is available without further configuration (for example, PPPOE connection through an optical modem is completed), click Next.
   
   If the PPPOE user name and password are required for internet access, select the ISP Type based on your region and ISP and enter required parameters (if any). If you forget your PPPoE user name and password, click Import PPPoE user name and account from the original router and perform operations as prompted, or you can obtain the PPPoE user name and password from your ISP and manually enter them. Then, click Next.
   

5. Set the WiFi name, WiFi password and login password for the router. Click Next.
   
   Tips
   The WiFi password is used to connect to the WiFi network, while the login password is used to log in to the web UI of the router
   Done
   
   To access the internet with:

  * WiFi-enabled devices: Connect to the WiFi network using the WiFi name and password you set
  * Wired devices: Connect to a LAN port (1, 2 or IPTV/3) of the router using an Ethernet cable.  

Tips

  * If you still cannot access the internet after the configuration, refer to Q2 in FAQ.
  * If you completed the configurations using the Tenda WiFi App and want to remotely manage the network, tap on the App home page and use your account to log in..

LED Indicator

WAN port
WPS| Blinking green quickly| Pending for or performing WPS negotiation(valid within 2 minutes)
Ethernet cable connection| Blinking green quickly for 3 seconds| Device connected to or disconnected from an Ethernet port of the router
PPPoE user name and password importing| Blinking green quickly for 8 seconds| PPPoE user name and password imported successfully
Resetting| Blinking orange quickly| Resetting

Jack ports and buttons

enabled, it can only serve as an IPTV port to connect to a set-top box.
1,  2| LAN port.Used to connect to such devices as computers, switches and game machines.
WAN| WAN port.Used to connect to a modem or the Ethernet jack for internet access.
WPS/RST| Used to start the WPS negotiation process, or to reset the router.

• WPS: Through the WPS negotiation, you can connect to the WiFi network of the router without entering the password.Method: Press the button, and the LED indicator blinks green fast. Within 2 minutes, enable the WPS function of the other WPS-supported device to establish a WPS connection.
• Reset: When the router is working normally, hold the button down for about 8 seconds, and then release it when the LED indicator blinks orange fast. The router is reset.

POWER| Power jack.

FAQ

Q2: I cannot access the internet after the configuration. What should I do?

A2: Try the following solutions first: • Check whether the WAN port of the router is connected to a modem or Ethernet jack properly. • Log in to the web UI of the router and navigate to the Internet Settings page. Follow the instructions on the page to solve the problem. If the problem persists, try the following solutions: • For WiFi-enabled devices, check whether your WiFi- enabled devices are connected to the WiFi network of the router. • For wired devices: - Check whether your wired devices are connected to a LAN port (1, 2 or IPTV/3) properly. - Check whether wired devices are set to obtain an IP address automatically and obtain DNS server address automatically.

Q3: The device failed to be detected by the Tenda WiFi app upon my first

time using the device. What should I do?

A3: Try the following solutions: 1. Ensure that your mobile phone is connected to the default WiFi network of the device. 2. Ensure that the network permission of the Tenda WiFi app is enabled, you can tap Settings > Tenda WiFi to enable it. If the problem persists, reset the router and try again.

Q4: How to reset the router?

A4: When the router is working normally, hold down the WPS/RST button for about 8 seconds and release it when the LED indicator blinks fast. The router is reset.

Q5: I cannot find the 5 GHz WiFi network of the router on my WiFi-enabled

device. What should I do?

A5: Try the following solutions: . Check whether your WiFi-enabled device supports 5 GHz WiFi network. Only devices supporting 5 GHz network can find and connect to the 5 GHz WiFi network. • Check whether you have enabled Unify 2.4 GHz & 5 GHz on the WiFi Settings page. If it is enabled, disable it and try again.

Get support and services

Scan the Product Documents QR code to get related documents for more information.

Tips
The specific product models can be found on the label of the device.

Product Documents (such as datasheet and user guide)

Wall Mounting

This router can be installed on the wall with two screws. The recommended wall mounting tools are as follows:
[Expansion bolt] Outer diameter: 6.0 mm; Length: 26.4 mm
[Screws] PA3* 14 mm; Head diameter: 5.2 mm

CE Mark Warning

This is a Class B product. In a domestic environment, this product may cause radio interference, in which case the user may be required to take adequate measures. Operations in the 5.15-5.25GHz band are restricted to indoor use only.
This equipment should be installed and operated with minimum distance 20cm between the device and your body.
The mains plug is used as disconnect device, the disconnect device shall remain readily operable.

NOTE:

1. The manufacturer is not responsible for any radio or TV interference caused by unauthorized modifications to this equipment.
2. To avoid unnecessary radiation interference, it is recommended to use a shielded RJ45 cable.

Declaration of Conformity

Hereby, SHENZHEN TENDA TECHNOLOGY CO., LTD. declares that the device is in compliance with Directive 2014/53/EU.

The full text of the EU declaration of conformity is available at the following internet

address: https://www.tendacn.com/download/list-9.html

Operating Frequency:
2.4GHZ: EU/2412-2472MHz
5GHz: EU/5150-5250 MHz

EIRP Power (Max.):
2.4 GHz: <20 dBm
5 GHz: < 23 dBm

Software Version:
V16.03.30.X (RX2 Pro/TX2 Pro/RX2/TX2)
V16.03.36.X (RX1 Pro/TX1 Pro/RX1/TX1)

For EU/EFTA, this product can be used in the following countries:

| BE| BG| CZ| DK| DE| EE| IE| EL| ES| FR| HR| IT| CY| LV
---|---|---|---|---|---|---|---|---|---|---|---|---|---|---
LT| LU| HU| MT| NL| AT| PL| PT| RO| SI| 5K| Fl| SE| UK(NI)

FCC Statement

This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

• Reorient or relocate the receiving antenna
• Increase the separation between the equipment and receiver.
• Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
• Consult the dealer or an experienced radio/TV technician for help.

The device is for indoor usage only.
Operation is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.

Radiation Exposure Statement
This device complies with FCC radiation exposure limits set forth for an uncontrolled environment and it also complies with Part 15 of the FCC RF Rules.
This equipment should be installed and operated with minimum distance 20cm between the device and your body.

Caution:
Any changes or modifications not expressly approved by the party responsible for compliance could void the user’s authority to operate this equipment. This transmitter must not be co-located or operating in conjunction with any other antenna or transmitter.
Operating frequency 2412-2462MHz, 5150-5250MHz, 5725-5850MHz

NOTE:

1. The manufacturer is not responsible for any radio or TV interference caused by unauthorized modifications to this equipment.
2. To avoid unnecessary radiation interference, it is recommended to use a shielded RJ45 cable.

RECYCLING

This product bears the selective sorting symbol for Waste electrical and electronic equipment (WEEE). This means that this product must be handled pursuant to European directive 2012/19/EU in order to be recycled or dismantled to minimize its impact on the environment.

User has the choice to give his product to a competent recycling organization or to the retailer when he buys a new electrical or electronic equipment.

Caution:
Adapter Model: BN073-A12012U/BN073-A12012E/BN073-A12012B
Manufacturer: SHENZHEN HEWEISHUN NETWORK TECHNOLOGY CO., LTD.
Input: 100-240V AC, 50/60Hz, 0.4A
Output: 12V 1A
DC Voltage

Copyright ©2022 Shenzhen Tenda Technology Co., Ltd Allghts reserved.
Tanda is a registered trademark legally held by Sherman and actinology Co., Ltd. Other trand and product named hamadimarks or stred trademark of their respective holders Specifications as subject to change without notice:

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