Tenda MX21 Pro AXE5700 Whole Home Mesh Wi-Fi User Manual
- June 14, 2024
- Tenda
Table of Contents
Tenda MX21 Pro AXE5700 Whole Home Mesh Wi-Fi
This article provides configuration assistance and troubleshooting guides for the initial setup of Tenda Nova. If your problem is not included, contact our Technical Support (email to support.uk@tenda.cn) with the product model and problem details.
Catalogues Before You Buy
Q1. Can different Nova models work together?
Q2. Is the coverage area as large as advertised?
Q3. How many Nova units can I add to my network?
Q4. Can Nova automatically establish a network with other Brands’ mesh
devices?
Q5. How to install the primary node?
Q6. How to connect child nodes
Q7. How to place nodes properly to balance network speed, coverage, and
network stability?
Q8. Mesh Wi-Fi Network System is unstable
Q9. Child nodes cannot connect to a primary node
Q10. Unstable signal, unstable speed
Q11. Internet speed drops after a period of use.
Q12. The phone frequently disconnects from Wi-Fi automatically
Q13. Some devices cannot connect to Wi-Fi, but others can Further Assistance
Q14. Unable to connect to smart home devices
Before You Buy
Can different Nova models work together?
Wi-Fi 5 Series (MW Series) can only be combined with Wi-Fi 5 Series products.
Wi-Fi 6 Series (MX Series) can only be combined with Wi-Fi 6 Series products.
Tip: We do not recommend combining 2-band products with 3-band products
through Wi-Fi.
Q2. Is the coverage area as large as advertised?
Coverage estimates are based on normal use conditions. Actual range and
performance can vary, including due to factors such as interference, device
usage, building materials, thickness of wall and obstructions. Throughput and
coverage estimates are a configuration reference, not a performance guarantee.
Q3. How many Nova units can I add to my network?
A mesh network system can be composed of up to 8 nova units. Considering
network stability, we recommend a maximum of 6 Nova units.
Q4. Can Nova automatically establish a network with other Brands’ mesh
devices?
No. The Easy Mesh Protocol only supports the interconnection of products of
the same brand This article provides configuration assistance and
troubleshooting guides for the initial setup of Tenda Nova. If your problem is
not included, contact our Technical Support (email to
support.uk@tenda.cn) with the product model and
problem details.
Catalogues
Before You Buy
Q1. Can different Nova models work together?
Q2. Is the coverage area as large as advertised?
Q3. How many Nova units can I add to my network?
Q4. Can Nova automatically establish a network with other Brands’ mesh
devices?
Q5. How to install the primary node?
Q6. How to connect child nodes
Q7. How to place nodes properly to balance network speed, coverage, and
network stability? Something Goes Wrong
Q8. Mesh Wi-Fi Network System is unstable
Q9. Child nodes cannot connect to the primary node
Q10. Unstable signal, unstable speed
Q11. Internet speed drops after a period of use.
Q12. The phone frequently disconnects from Wi-Fi automatically
Q13. Some devices cannot connect to Wi-Fi, but others can Further Assistance
Q14. Unable to connect to smart home devices Install Guide
Place nodes based on the colour of the indicator light. When green is solid, network speed and stability are the best; Yellow comes second; Their flash means that the network has not been successfully established and a suitable location needs to be selected again. This article provides configuration assistance and troubleshooting guides for the initial setup of Tenda Nova. If your problem is not included, contact our Technical Support (email to support.uk@tenda.cn) with the product model and problem details.
Catalogues
Before You Buy
Q1. Can different Nova models work together?
Q2. Is the coverage area as large as advertised?
Q3. How many Nova units can I add to my network?
Q4. Can Nova automatically establish a network with other Brands’ mesh
devices?
Q5. How to install the primary node?
Q6. How to connect child nodes
Q7. How to place nodes properly to balance network speed, coverage, and
network stability?
Something Goes Wrong
Q8. Mesh Wi-Fi Network System is unstable
Q9. Child nodes cannot connect to the primary node
Q10. Unstable signal, unstable speed
Q11. Internet speed drops after a period of use.
Q12. The phone frequently disconnects from Wi-Fi automatically
Q13. Some devices cannot connect to Wi-Fi, but others can
Child nodes cannot connect to the primary node
e.g: If you buy one suit Nova with three nodes, the main node works fine, but the other two nodes cannot connect to the main node.
- We suggest the distance between two nodes is no more than two walls, if the position is not proper, please adjust the place and angle of nova.
- Power off and restart two nodes, wait 1-2 mins, and then check whether it can connect to the main node on APP, or check the light of the third node (solid blue or not)
- If two nodes cannot connect to the main node, please find a tool to hold on reset button for 20s, when the lights turn to solid white then you can release it.
- Then lights turn to blinking blue, open the app, and check whether it will pop a window that a new Nova unit is joining the current network system. Tap “Allow”.
If your problem is not included, contact our Technical Support (email to support.uk@tenda.cn) with the product model and problem details.
Catalogues
Before You Buy
Q1. Can different Nova models work together?
Q2. Is the coverage area as large as advertised?
Q3. How many Nova units can I add to my network?
Q4. Can Nova automatically establish a network with other Brands’ mesh
devices?
Q5. How to install the primary node?
Q6. How to connect child nodes
Q7. How to place nodes properly to balance network speed, coverage, and
network stability?
Q8. Mesh Wi-Fi Network System is unstable
Q9. Child nodes cannot connect to the primary node
Q10. Unstable signal, unstable speed
Q11. Internet speed drops after a period of use.
Q12. The phone frequently disconnects from Wi-Fi automatically
Q13. Some devices cannot connect to Wi-Fi, but others can Further Assistance
Q14. Unable to connect to smart home devices
Q10. Unstable signal, unstable speed
- Mesh network topology is a network that connects a group of devices. In a full mesh topology, every single node is directly connected.
- The way they are connected is via wireless.
- Electric appliances such as microwave ovens, induction cookers, desk lamps, stereos, and cameras are the most likely to affect the transmission of wireless network signals or even reduce the speed of the network.
- Their powerful electromagnetic waves will cause significant interference to the signal, resulting in blocked transmission.
- We recommend placing the node in a place where you can bypass the source of interference, and then plug in the power and observe the status of the indicator light.
- Due to the number of Wi-Fi signals around, common channels are congested and network interference is strong.
- Attempt to change the channel in the web UI.
Internet speed drops after a period of use
-
Update the firmware to the latest version
-
ensure consistent firmware versions for all nodes
-
Check for interference caused by increased Wi-Fi signals in the surrounding area. If so, please change the channel.
-
Try turning on the Auto System Maintenance feature. (WebUI: More-System Setting-Auto System Maintenance. Tenda Wi-Fi
APP: Settings-Auto System Maintenance) -
The phone frequently disconnects from Wi-Fi automatically
-
When the phone system detects that the Wi-Fi speed is not as good as using the mobile network, it will automatically switch to the mobile network status. You can turn this off in the WiFi settings of your phone.
This article provides configuration assistance and troubleshooting guides for the initial setup of Tenda Nova. If your problem is not included, contact our Technical Support (email to support.uk@tenda.cn) with the product model and problem details.
Catalogues
Before You Buy
Q1. Can different Nova models work together?
Q2. Is the coverage area as large as advertised?
Q3. How many Nova units can I add to my network?
Q4. Can Nova automatically establish a network with other Brands’ mesh
devices?
Q5. How to install the primary node?
Q6. How to connect child nodes
Q7. How to place nodes properly to balance network speed, coverage, and
network stability?
Q8. Mesh WiFi Network System is unstable
Q9. Child nodes cannot connect to the primary node
Q10. Unstable signal, unstable speed
Q11. Internet speed drops after a period of use.
Q12. The phone frequently disconnects from WiFi automatically
Q13. Some devices cannot connect to WiFi, but others can
Further Assistance
- Unable to connect to smart home devices
- Some devices cannot connect to WiFi, but others can
- After replacing the router, the WiFi name and password were not changed, and the device needed to forget WiFi and reconnect.
- Some devices have a lower version and cannot connect to WiFi when WPA3 network encryption is enabled, try changing the network security protocol to WPA2 or upgrading the device version.
- Parental controls are on and the device is blocked. Please remove the device from the blacklist or turn off the feature in the background.
This article provides configuration assistance and troubleshooting guides for the initial setup of Tenda Nova. If your problem is not included, contact our Technical Support (email to support.uk@tenda.cn) with the product model and problem details.
Catalogues
Before You Buy
Q1. Can different Nova models work together?
Q2. Is the coverage area as large as advertised?
Q3. How many Nova units can I add to my network?
Q4. Can Nova automatically establish a network with other Brands’ mesh
devices?
Q5. How to install the primary node?
Q6. How to connect child nodes
Q7. How to place nodes properly to balance network speed, coverage, and
network stability? Something Goes Wrong
Q8. Mesh WiFi Network System is unstable
Q9. Child nodes cannot connect to the primary node
Q10. Unstable signal, unstable speed
Q11. Internet speed drops after a period of use.
Q12. The phone frequently disconnects from WiFi automatically
Q13. Some devices cannot connect to WiFi, but others can
Q14. Unable to connect to smart home devices Further Assistance
Q14. Unable to connect to smart home devices
- Most smart homes can only connect to the 2.4GHz band, not to the 5GHz band, please make sure your smart home device is connected to the 2.4GHz.
- Smart home devices that only support Zigbee, Z-Wave and Bluetooth protocols are not compatible with WiFi (806.11) protocol and cannot connect to WiFi.
Tip: Mesh is only a provider of WiFi. If the smart device cannot connect, please contact the merchant of the smart device first for assistance.
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