BENFEI USB C to HDMI Adapter User Guide

June 14, 2024
BENFEI

BENFEI USB C to HDMI Adapter User Guide

  1. Before you buy the adapter, please check and make sure your computer has a USB-C slot and monitor has a HDMI slot.
    If the slot is USB or DP, not HDMI, the adapter wouldn’t work For the port identification, please refer to the figure 1:
    Connecting

  2. The USB-C slot of the computer should support the USB Type-C DP Alt Mode (Video output function). Otherwise, it couldn’t work. How to identify whether the laptop could support the Video output? Please refer to Figure 2.
    Connecting

  3. The USB-C slot of the computer should support the USB Type-C DP Alt Mode (Video output function). Otherwise, it couldn’t work. How to identify whether the smartphone could support the Video output?
    If the USB-C of the smartphone is USB Type-C 2.0, it wouldn’t work.
    How to identify whether the USB-C of the smartphone is USB Type-C 2.0?
    Please refer to the follow website: https://www.gsmarena.com/xiaomi redmi note 9 pro-10217.php

  4. If all links are correct, what should I do if there is no signal or image?
    a) On your computer, Please go to [Display] or [Monitor] and see whether the monitor could be detected.
    b) If no, please check and set the monitor to HDMI input mode manually.
    c) If yes, please set an appropriate resolution and refresh rate

  5. Could the cable reach 4K?
    Yes, this adapter could support up to 4K@60HZ. If you want to reach 4K performance, please make sure your HDMI cable which used to connect this adapter to your monitor could also support 4K.

  6. Unusually, could Samsung DEX and Huawei PC mode support 4K?
    Unfortunately, Samsung DEX and Huawei PC mode only support 1920*1080P @ 60Hz.

  7. Unusually, could the adapter be compatible with Apple new iPad Pro with M1 Chip? Unfortunately, not compatible with Apple new iPad Pro with M1 Chip

  8. If my monitor only is seen the background of the computer and no apps, what to do?
    If so, your display should be in extended mode now, and you could directly drag the app to the monitor with the mouse. Or you could switch to the mirror mode.

  9. Which Devices Its USB-C Port Support Video Output? Please refer to Figure 3.
    Combability List
    Connecting

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