j5create JCA365 USB Type C to Dual HDMI Multi Monitor Adapter with USB Type A Convertor Installation Guide
- June 14, 2024
- j5Create
Table of Contents
j5create JCA365 USB Type C to Dual HDMI Multi Monitor Adapter with USB Type A Convertor
Other Model
-
JCA365
( 4K HDMI™+2K HDMI™ ) -
JUA354
( 4K HDMI™ ) -
JUA360
( 2K HDMI™+2K VGA ) -
JUA365
( 4K HDMI™+2K HDMI™ )
Windows® Driver Installation
- Driver will automatically install on Windows® 10 / 8.1 / 7 (Plug & Play requires Internet access)
Step 1.
If you have internet access it is highly recommended that you download the
latest driver from www.j5create.com under Support &
Services –scroll down to the product’s driver you are installing and download
the latest driver for your operating system. (Note: If possible run as an
administrator)
Step 2.
Follow the prompts to install the driver. (You may have to click on My
Computer > downloads and choose j5UsbDisplayAdapter to begin installation).
Step 3.
Once the driver has been installed choose “Yes” and click “Finish” to restart
your computer and complete driver installation. Once your computer has
restarted, connect the j5create USB™ Display Adapter to your display first and
then to your computer.
Now you are ready to use your j5create USB™ Display Adapter!
Step 4. Display Settings
Windows® 7 / 8.1: Right click on the icon on the lower right-hand side of the
toolbar to open display settings. If your driver automatically installed, you
will see a different icon
Mac® Driver Installation
- Do NOT plug the j5create USB™ Multi-Monitor Adapter into the computer until the driver is completely installed.
Step 1.
If you have internet access it is highly recommended that you download the
latest driver from www.j5create.com under Support &
Services –scroll down to the product’s driver you are installing and download
the latest driver for your operating system. (Note: If you have trouble
downloading this driver your security settings may need to be adjusted to
allow for “downloading from anywhere”)
Step 2.
Choose the correct operating system for your system and follow the prompts to
install the driver. (You may have to click on Finder > downloads and choose
j5UsbDisplayAdapter to begin installation).
For v10.12 users: When the pop-up window appears click “Ok”. Then go to
Security and Privacy > General and click on “Open Anyway” to install the
driver.
Step 3.
Once initial installation has completed, click “Restart” to finish installing
the software.
After your computer has restarted, connect the j5create USB™ Display Adapter
to your display first and then to your computer. Now you are ready to use your
j5create USB™ Display Adapter!
Step 4. Display Settings
Go to ( ) and then System Preferences, choose the Display or Arrangement tab
to adjust.
System Requirements
-
Microsoft® Windows® 10 / 8.1 / 7
-
macOS® X 10.8 or later
-
Available USB™ 3.1 / 3.0 / 2.0 port
-
Office applications / Web
CPU: Intel® Core™ i3 Dual Core 2.8 GHz / RAM: 2 GB memory or higher -
One 2K (2048 x 1152 @ 60 Hz) full-screen video playback
CPU: Intel® Core™ i5 Quad Core / RAM: 4 GB memory or higher -
One 4K Ultra HD or two 2K (2048 x 1152 @ 60 Hz) Full-screen video playback
CPU: Intel® Core™ i7 Quad Core / RAM: 8 GB memory or higher
Graphics card: Intel® HD Graphics 4000/ ATI™ HD 7xxx/ NVIDIA® 5XXM or higher -
Before you upgrade your operating system, update your j5create product driver first to avoid compatibility issues.
TECHNICAL SUPPORT
Customer Service: 888-988-0488
Technical Support: 888-689-4088
Email: service@j5create.com
References
Read User Manual Online (PDF format)
Read User Manual Online (PDF format) >>