j5create JUA365 USB Type A to Dual HDMI Adapter Dual HDMI Multi Display Convertor Installation Guide

j5create JUA365 USB Type A to Dual HDMI Adapter Dual HDMI Multi Display

Convertor

Product Information

Product Usage Instructions

1. Step 1. Follow the prompts to install the driver. (You may have to click on My Computer > downloads and choose j5UsbDisplayAdapter to begin installation).
2. Step 2. Once the driver has been installed choose Yes and click Finish to restart your computer and complete driver installation.
3. Step 3. Once your computer has restarted, connect the j5create USBTM Display Adapter to your display first and then to your computer. Now you are ready to use your j5create USBTM Display Adapter!

Note: Do NOT plug the j5create USBTM Multi-Monitor Adapter into the computer until the driver is completely installed.

Technical Support

If you have any problems with this product, please contact our technical support team for assistance.

• Customer Service: 888-988-0488
• Technical Support: 888-689-4088
• Email: service@j5create.com.
• Kaijet Technology International B.V.
• Phone Number: +31-(0)6-2880 2882
• Address: Zomerdoorn 20, 3068 MZ Rotterdam, Netherlands
• E-mail: service@j5create.com.

Driver Installation

Windows® Driver Installation

Driver will automatically install on Windows® 10 / 8.1 / 7 (Plug & Play requires Internet access)

• Step 1.
  • If you have internet access it is highly recommended that you download the latest driver from www.j5create.com. under Support & Services -scroll down to the product’s driver you are installing and download the latest driver for your operating system.
  • ( Note: If possible run as an administrator)
• Step 2.
  • Follow the prompts to install the driver.
  • (You may have to click on My Computer > downloads and choose j5UsbDisplayAdapter to begin installation).
• Step 3.
  • Once the driver has been installed choose “Yes” and click “Finish” to restart your computer and complete driver installation.
  • Once your computer has restarted, connect the j5create USB™ Display Adapter to your display first and then to your computer.
  • Now you are ready to use your j5create USB™ Display Adapter!
• Step 4. Display Settings
  • Windows® 7 / 8.1: Right-click on the icon on the lower right-hand side of the on the lower right-hand side of the toolbar to open display settings.
  • If your driver is automatically installed, you will see a different icon

Mac® Driver Installation
Do NOT plug the j5create USB™ Multi-Monitor Adapter into the computer until the driver is completely installed.

• Step 1.
  • If you have internet access it is highly recommended that you download the latest driver from www.j5create.com. under Support & Services -scroll down to the product’s driver you are installing and download the latest driver for your operating system.
  • ( Note: If you have trouble downloading this driver your security settings may need to be adjusted to allow for “downloading from anywhere”)
• Step 2.
  • Choose the correct operating system for your system and follow the prompts to install the driver.
  • (You may have to click on Finder > downloads and choose j5UsbDisplayAdapter to begin installation).
  • For v10.12 users: When the pop-up window appears click “OK”. Then
  • go to Security and Privacy > General and click on “Open Anyway” to install the driver.
• Step 3.
  • Once the initial installation has been completed, click “Restart” to finish installing the software.
  • After your computer has restarted, connect the j5create USB™ Display Adapter to your display first and then to your computer.
  • Now you are ready to use your j5create USB™ Display Adapter!
• Step 4. Display Settings
  • Go to ( ) and then System Preferences, choose the Display or Arrangement tab to adjust.

System Requirements

• Microsoft ® Windows ® 10 / 8.1 / 7 macOS® X 10.8 or later
• Available USB™: 3.1 / 3.0 / 2.0 port
• Office applications: / Web
• CPU: Intel ® Core™ i3 Dual Core 2.8 GHz / RAM: 2 GB memory or higher One 2K (2048 x 1152 @ 60 Hz) full-screen video playback
• CPU: Intel® Core™ i5 Quad Core / RAM: 4 GB memory or higher One 4K Ultra HD or two 2K (2048 x 1152 @ 60 Hz) Full-screen video playback
• CPU: Intel ® Core™ i7 Quad Core / RAM: 8 GB memory or higher
• Graphics card: Intel® HD Graphics 4000/ ATI™ HD 7xxx/ NVIDIA® 5XXM or higher Before you upgrade your operating system, update your j5create product driver first to avoid compatibility issues.

MODELS

TECHNICAL SUPPORT

• TECHNISCHER SUPPORT
  • Kostenloser Anruf bei: +1-888-988-0488
  • Sprechstunden: Mon.-Frei. 10:00 – 18:00 U.S.A-E.S.T
  • E-mail: service@j5create.com.

USB and USB-C are trademarks of USB Implementers Forum, Inc., its affiliates, or its respective owners, registered or used in many jurisdictions worldwide. HDMI is a trademark of HDMI Licensing Administrator, Inc., its affiliates, or its respective owners, registered or used in many jurisdictions worldwide. SD and microSD are trademarks of SD-3, LLC, its affiliates, or its respective owners, registered or used in many jurisdictions worldwide. DisplayPort is a trademark of the Video Electronics Standards Association, its affiliates, or its respective owners, registered or used in many jurisdictions worldwide. Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks and/or names or their products and are the property of their respective owners. All company, product, and service names used are for identification purposes only. Use of these names, logos, and brands does not imply endorsement. We disclaim any interest in the marks of others.

STOP: If you have any problems with this product, please contact our technical support team for assistance.

FCC Information

This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and the receiver.
• Connect the equipment to an outlet on a circuit different from that to which the receiver is connected.
• Consult the dealer or an experienced radio/TV technician for help.

This device complies with part 15 of the FCC Rules. Operation is subject to the following two conditions:

1. This device may not cause harmful interference, and
2. this device must accept any interference received, including interference that may cause undesired operation.

Changes or modifications not expressly approved by the party responsible for compliance could void the user’s authority to operate this device.

LIMITED WARRANTY

j5create offers a limited 2-year warranty. The user’s wear & tear damage is not included. The user shall call or email j5create customer service with the defect information of the product and obtain a return authorization number. Users are responsible for one-way return freight cost and we will take care of one-way freight back. In order to obtain a return authorization number, users should have the following information handy when calling or emailing the service team:

1. a copy of the original purchase invoice to verify your warranty
2. a product serial number
3. a description of the problem
4. customer’s name, address, and telephone number

j5create does not warrant that the operation of the product will be uninterrupted or error-free. j5create is not responsible for damage arising from failure to follow instructions relating to the product’s use.
This warranty does not apply to:

• (a) consumable parts, unless damage has occurred due to a defect in materials or workmanship;
• (b) cosmetic damage, including but not limited to scratches, dents, and broken plastic on ports;
• (c) damage caused by the use of non-j5create products;
• (d) damage caused by natural disasters;
• (e) damage caused by human misuse (loss, accident, abuse, misuse or other external causes);
• (f) damage caused by operating the product outside the permitted or intended uses described by j5create;
• (g) damage caused by service (including upgrades and expansions) performed by anyone who is not a representative  of j5create or a j5create Authorized Service Provider;
• (h) a product or part that has been modified to alter functionality or capability without the written permission of j5create; or
• (i) if any j5create serial number on the product has been removed or defaced. If such a situation occurs, j5create will calculate the cost of materials and repair for your reference. This warranty is given by j5create in lieu of any other warranties expressed or implied.

LIMITATION OF WARRANTY

THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY HAVE OTHER RIGHTS THAT VARY FROM STATE TO STATE (OR BY COUNTRY OR PROVINCE). OTHER THAN AS PERMITTED BY LAW, J5CREATE  DOES NOT EXCLUDE, LIMIT, OR SUSPEND OTHER RIGHTS YOU MAY HAVE, INCLUDING THOSE THAT MAY ARISE FROM THE NONCONFORMITY OF A SALES CONTRACT. FOR A FULL UNDERSTANDING OF YOUR RIGHTS YOU SHOULD CONSULT THE LAWS OF YOUR COUNTRY, PROVINCE, OR STATE. TO THE EXTENT NOT PROHIBITED BY LAW IN YOUR STATE, PROVINCE, JURISDICTION OR COUNTRY, THIS WARRANTY AND THE REMEDIES SET FORTH ARE EXCLUSIVE AND IN LIEU OF ALL OTHER WARRANTIES, REMEDIES AND CONDITIONS, WHETHER ORAL, WRITTEN, STATUTORY, EXPRESS OR IMPLIED.  J5CREATE’S RESPONSIBILITY FOR MALFUNCTIONS AND DEFECTS IN HARDWARE AND/OR SOFTWARE IS LIMITED TO REPAIR OR REPLACEMENT AS SET FORTH IN THIS WARRANTY. J5CREATE’S LIABILITY DOES NOT EXTEND BEYOND THE REMEDIES PROVIDED FOR IN THIS LIMITED WARRANTY, AND J5CREATE DOES NOT ACCEPT LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, FOR THIRD-PARTY CLAIMS AGAINST YOU FOR DAMAGES, FOR PRODUCTS NOT BEING AVAILABLE FOR USE, OR FOR LOST OR DAMAGED DATA OR SOFTWARE. J5CREATE DOES NOT WARRANT THAT THE OPERATION OF ANY J5CREATE PRODUCT WILL BE UNINTERRUPTED OR ERROR-FREE. J5CREATE’S LIABILITY IN ANY SITUATION WILL BE NO MORE THAN THE AMOUNT YOU PAID FOR THE SPECIFIC PRODUCT THAT IS THE SUBJECT OF A CLAIM. THIS IS THE MAXIMUM AMOUNT FOR WHICH WE ARE RESPONSIBLE. EXCEPT FOR THE EXPRESS WARRANTIES CONTAINED IN THIS WARRANTY AND TO THE EXTENT NOT PROHIBITED BY LAW, J5CREATE DISCLAIMS ALL OTHER WARRANTIES AND CONDITIONS, EXPRESS OR IMPLIED, STATUTORY OR OTHERWISE, INCLUDING WITHOUT LIMITATION, WARRANTIES OF MERCHANTABILITY, MERCHANTABLE QUALITY, AND FITNESS FOR A PARTICULAR PURPOSE AND WARRANTIES AND CONDITIONS AGAINST HIDDEN OR LATENT DEFECTS. SOME STATES, PROVINCES, JURISDICTIONS OR COUNTRIES DO NOT ALLOW DISCLAIMERS OF IMPLIED WARRANTIES AND CONDITIONS, SO THIS DISCLAIMER MAY NOT APPLY TO YOU. TO THE EXTENT SUCH WARRANTIES AND CONDITIONS CANNOT BE DISCLAIMED UNDER THE LAWS OF THE UNITED STATES, CANADA (AND ITS PROVINCES) OR OTHERWISE, J5CREATE LIMITS THE DURATION AND REMEDIES OF SUCH WARRANTIES AND CONDITIONS TO THE DURATION OF THIS EXPRESS LIMITED WARRANTY AND, AT J5CREATE’S OPTION, REPAIR OR REPLACEMENT SERVICES. SOME STATES, PROVINCES, JURISDICTIONS, OR COUNTRIES MAY NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY OR CONDITION MAY LAST, SO THE LIMITATION DESCRIBED ABOVE MAY NOT APPLY TO YOU. NO WARRANTIES OR CONDITIONS, WHETHER EXPRESS OR IMPLIED, WILL APPLY AFTER THE LIMITED WARRANTY PERIOD HAS EXPIRED. SOME STATES, PROVINCES, JURISDICTIONS, OR COUNTRIES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY OR CONDITION LASTS, SO THIS LIMITATION MAY NOT APPLY TO YOU. WARRANTY SUPPORT ONLY APPLIES WHEN THE COVERED PRODUCT IS LOCATED WITHIN THE COUNTRY IN WHICH J5CREATE ORIGINALLY SOLD THE SYSTEM, AS REFLECTED IN J5CREATE’S RECORDS. IF YOU NEED SUPPORT FOR THE PRODUCT OUTSIDE OF THE COUNTRY OF ORIGIN (FOR EXAMPLE, WHILE TRAVELING, OR IF THE SYSTEM HAS BEEN RELOCATED TO A NEW COUNTRY), THEN J5CREATE MAY OFFER YOU HAVE OTHER SUPPORT OPTIONS FOR AN ADDITIONAL CHARGE. For more information please visit our website at http://www.j5create.com. Copyright© 2022 j5create. All rights reserved. All trade names are registered trademarks of their respective owners. Features and specifications are subject to change without notice. The product may not be exactly as shown in the diagrams

References

• j5create International
• お問い合わせ – new-jp-j5create

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