j5create JUA354 USB 3.0 to 4K HDMI Display Adapter Installation Guide
- June 14, 2024
- j5Create
Table of Contents
USB™ Multi-Monitor Adapter
JCA365 / JUA354 / JUA360 / JUA365
Quick Installation Guide
JUA354 USB 3.0 to 4K HDMI Display Adapter
| 
---|---
JCA365
( 4K HDMI™+2K HDMI™ )| JUA354
( 4K HDMI™ )
| 
JUA360
( 2K HDMI™+2K VGA )| JUA365
( 4K HDMI™+2K HDMI™ )
Windows® Driver Installation
- Driver will automatically install on Windows® 10 / 8.1 / 7 (Plug & Play requires Internet access)
Step 1.
If you have internet access it is highly recommended that you download the
latest driver from www.j5create.com under
Support & Services –scroll down to the product’s driver you are installing and
download the latest driver for your operating system. (Note: If possible run
as an administrator)
Step 2.
Follow the prompts to install the driver. (You may have to click on My
Computer > downloads and choose j5UsbDisplayAdapter to begin installation).
Step 3.
Once the driver has been installed choose “Yes” and click “Finish” to restart
your computer and complete driver installation. Once your computer has
restarted, connect the j5create USB™ Display Adapter to your display first and
then to your computer.
Now you are ready to use your j5create USB™ Display Adapter!
Step 4. Display Settings
Windows® 7 / 8.1: Right click on the icon on the lower right-hand side of the
toolbar to open display settings. If your driver automatically installed, you
will see a different icon .
Mac® Driver Installation
- Do NOT plug the j5create USB™ Multi-Monitor Adapter into the computer until the driver is completely installed.
Step 1.
If you have internet access it is highly recommended that you download the
latest driver from www.j5create.com under
Support & Services –scroll down to the product’s driver you are installing and
download the latest driver for your operating system. (Note: If you have
trouble downloading this driver your security settings may need to be adjusted
to allow for “downloading from anywhere”)
Step 2.
Choose the correct operating system for your system and follow the prompts to
install the driver. (You may have to click on Finder > downloads and choose
j5UsbDisplayAdapter to begin installation).
For v10.12 users: When the pop-up window appears click “Ok”. Then go to
Security and Privacy > General and click on “Open Anyway” to install the
driver.
Step 3.
Once initial installation has completed, click “Restart” to finish installing
the software. After your computer has restarted, connect the j5create USB™
Display Adapter to your display first and then to your computer. Now you are
ready to use your j5create USB™ Display Adapter!
Step 4. Display Settings
Go to ( ) and then System Preferences, choose the Display or Arrangement tab
to adjust.
System Requirements
-
Microsoft® Windows® 10 / 8.1 / 7
-
macOS® X 10.8 or later
-
Available USB™ 3.1 / 3.0 / 2.0 port
-
Office applications / Web
CPU: Intel® Core™ i3 Dual Core 2.8 GHz / RAM: 2 GB memory or higher -
One 2K (2048 x 1152 @ 60 Hz) full-screen video playback
CPU: Intel® Core™ i5 Quad Core / RAM: 4 GB memory or higher -
One 4K Ultra HD or two 2K (2048 x 1152 @ 60 Hz) Full-screen video playback
CPU: Intel® Core™ i7 Quad Core / RAM: 8 GB memory or higher
Graphics card: Intel® HD Graphics 4000/ ATI™ HD 7xxx/ NVIDIA® 5XXM or higher -
Before you upgrade your operating system, update your j5create product driver first to avoid compatibility issues.
FCC Information
This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:
- Reorient or relocate the receiving antenna.
- Increase the separation between the equipment and receiver.
- Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
- Consult the dealer or an experienced radio/TV technician for help.
This device complies with part 15 of the FCC Rules. Operation is subject to
the following two conditions: (1)
This device may not cause harmful interference, and (2) this device must
accept any interference received, including interference that may cause
undesired operation. Changes or modifications not expressly approved by the
party responsible for compliance could void the user’s authority to operate
this device.
LIMITED WARRANTY
j5create offers a limited 2-year warranty. User’s wear & tear damage is not
included. The user shall call or email j5create customer service with the
defect information of the product and obtain a return authorization number.
Users are responsible for one-way return freight cost and we will take care of
one-way freight back. In order to obtain a return authorization number, users
should have the following information handy when calling or emailing the
service team:
(i) a copy of the original purchase invoice to verify your warranty
(ii) a product serial number
(iii) a description of the problem
(iv) customer’s name, address, and telephone number
j5create does not warrant that the operation of the product will be
uninterrupted or error-free. j5create is not responsible for damage arising
from failure to follow instructions relating to the product’s use. This
warranty does not apply to: (a) consumable parts, unless damage has occurred
due to a defect in materials or workmanship; (b) cosmetic damage, including
but not limited to scratches, dents, and broken plastic on ports; (c) damage
caused by use with non-j5create products; (d) damage caused by natural
disasters; (e) damage caused by human misuse (lost, accident, abuse, misuse or
other external causes); (f) damage caused by operating the product outside the
permitted or intended uses described by j5create; (g) damage caused by service
(including upgrades and expansions) performed by anyone who is not a
representative of j5create or a j5create Authorized Service Provider; (h) a
product or part that has been modified to alter functionality or capability
without the written permission of j5create; or (i) if any j5create serial
number on the product has been removed or defaced. If such a situation occurs,
j5create will calculate the cost of materials and repair for your reference.
This warranty is given by j5create in lieu of any other warranties expressed
or implied.
LIMITATION OF WARRANTY
THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY HAVE OTHER RIGHTS
THAT VARY FROM STATE TO STATE (OR BY COUNTRY OR PROVINCE). OTHER THAN AS
PERMITTED BY LAW, J5CREATE DOES NOT EXCLUDE, LIMIT OR SUSPEND OTHER RIGHTS YOU
MAY HAVE, INCLUDING THOSE THAT MAY ARISE FROM THE NONCONFORMITY OF A SALES
CONTRACT. FOR A FULL UNDERSTANDING OF YOUR RIGHTS YOU SHOULD CONSULT THE LAWS
OF YOUR COUNTRY, PROVINCE OR STATE. TO THE EXTENT NOT PROHIBITED BY LAW IN
YOUR STATE, PROVINCE, JURISDICTION OR COUNTRY, THIS WARRANTY AND THE REMEDIES
SET FORTH ARE EXCLUSIVE AND IN LIEU OF ALL OTHER WARRANTIES, REMEDIES AND
CONDITIONS, WHETHER ORAL, WRITTEN, STATUTORY, EXPRESS OR IMPLIED.
J5CREATE’S RESPONSIBILITY FOR MALFUNCTIONS AND DEFECTS IN HARDWARE AND/OR
SOFTWARE IS LIMITED TO REPAIR OR REPLACEMENT AS SET FORTH IN THIS WARRANTY.
J5CREATE’S LIABILITY DOES NOT EXTEND BEYOND THE REMEDIES PROVIDED FOR IN THIS
LIMITED WARRANTY, AND J5CREATE DOES NOT ACCEPT LIABILITY FOR CONSEQUENTIAL OR
INCIDENTAL DAMAGES, FOR THIRD-PARTY CLAIMS AGAINST YOU FOR DAMAGES, FOR
PRODUCTS NOT BEING AVAILABLE FOR USE, OR FOR LOST OR DAMAGED DATA OR SOFTWARE.
J5CREATE DOES NOT WARRANT THAT THE OPERATION OF ANY J5CREATE PRODUCT WILL BE
UNINTERRUPTED OR ERROR FREE.
J5CREATE’S LIABILITY IN ANY SITUATION WILL BE NO MORE THAN THE AMOUNT YOU PAID
FOR THE SPECIFIC PRODUCT THAT IS THE SUBJECT OF A CLAIM. THIS IS THE MAXIMUM
AMOUNT FOR WHICH WE ARE RESPONSIBLE.
EXCEPT FOR THE EXPRESS WARRANTIES CONTAINED IN THIS WARRANTY AND TO THE EXTENT
NOT PROHIBITED BY LAW, J5CREATE DISCLAIMS ALL OTHER WARRANTIES AND CONDITIONS,
EXPRESS OR IMPLIED, STATUTORY OR OTHERWISE, INCLUDING WITHOUT LIMITATION,
WARRANTIES OF MERCHANTABILITY, MERCHANTABLE QUALITY AND FITNESS FOR A
PARTICULAR PURPOSE AND WARRANTIES AND CONDITIONS AGAINST HIDDEN OR LATENT
DEFECTS. SOME STATES, PROVINCES, JURISDICTIONS OR COUNTRIES DO NOT ALLOW
DISCLAIMERS OF IMPLIED WARRANTIES AND CONDITIONS, SO THIS DISCLAIMER MAY NOT
APPLY TO YOU.
TO THE EXTENT SUCH WARRANTIES AND CONDITIONS CANNOT BE DISCLAIMED UNDER THE
LAWS OF THE UNITED STATES, CANADA (AND ITS PROVINCES) OR OTHERWISE, J5CREATE
LIMITS THE DURATION AND REMEDIES OF SUCH WARRANTIES AND CONDITIONS TO THE
DURATION OF THIS EXPRESS LIMITED WARRANTY AND, AT J5CREATE’S OPTION, REPAIR OR
REPLACEMENT SERVICES. SOME STATES, PROVINCES, JURISDICTIONS OR COUNTRIES MAY
NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY OR CONDITION MAY LAST,
SO THE LIMITATION DESCRIBED ABOVE MAY NOT APPLY TO YOU. NO WARRANTIES OR
CONDITIONS, WHETHER EXPRESS OR IMPLIED, WILL APPLY AFTER THE LIMITED WARRANTY
PERIOD HAS EXPIRED. SOME STATES, PROVINCES, JURISDICTIONS OR COUNTRIES DO NOT
ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY OR CONDITION LASTS, SO THIS
LIMITATION MAY NOT APPLY TO YOU.
WARRANTY SUPPORT ONLY APPLIES WHEN THE COVERED PRODUCT IS LOCATED WITHIN THE
COUNTRY IN WHICH J5CREATE ORIGINALLY SOLD THE SYSTEM, AS REFLECTED IN
J5CREATE’S RECORDS. IF YOU NEED SUPPORT FOR THE PRODUCT OUTSIDE OF THE COUNTRY
OF ORIGIN (FOR EXAMPLE, WHILE TRAVELING, OR IF THE SYSTEM HAS BEEN RELOCATED
TO A NEW COUNTRY), THEN J5CREATE MAY OFFER YOU OTHER SUPPORT OPTIONS FOR AN
ADDITIONAL CHARGE.
For more information please visit our website at http://www.j5create.com
Copyright© 2022 j5create. All rights reserved. All trade names are registered
trademarks of their respective owners. Features and specifications are subject
to change without notice. Product may not be exactly as shown in the diagrams.
202010-V10
STOP!
If you have any problems with this product, please contact our technical
support team for assistance.
TECHNICAL SUPPORT
Customer Service: 888-988-0488
Technical Support: 888-689-4088
Email: service@j5create.com
USB and USB-C are trademarks of USB Implementers Forum, Inc., its
affiliates or its respective owners, registered or used in many jurisdictions
worldwide. HDMI is a trademark of HDMI Licensing Administrator, Inc., its
affiliates or its respective owners, registered or used in many jurisdictions
worldwide. SD and microSD are trademarks of SD-3, LLC, its affiliates or its
respective owners, registered or used in many jurisdictions worldwide.
DisplayPort is a trademark of Video Electronics Standards Association, its
affiliates or its respective owners, registered or used in many jurisdictions
worldwide. Other trademarks and trade names may be used in this document to
refer to either the entities claiming the marks and/or names or their products
and are the property of their respective owners. All company, product and
service names used are for identification purposes only. Use of these names,
logos, and brands does not imply endorsement. We disclaim any interest in the
marks of others.
References
Read User Manual Online (PDF format)
Read User Manual Online (PDF format) >>