MONOGRAM ZGU364NDTSS 36 Inch Slide-In Professional Gas Rangetop Owner’s Manual
- June 4, 2024
- MONOGRAM
Table of Contents
MONOGRAM ZGU364NDTSS 36 Inch Slide-In Professional Gas Rangetop
MODEL INFORMATION
MODEL NUMBERS
ZGU366, ZGU364, ZGU486
WRITE DOWN THE MODEL AND SERIAL NUMBERS
You’ll find them on a label located behind the left burner knob or below the
control panel.
Use these numbers in any correspondence or service calls concerning your
appliance.
Please write these numbers here:
Model Number
Serial Number
CONSUMER SUPPORT
MONOGRAM WEBSITE
Have a question or need assistance with your appliance? Try the Monogram
website 24 hours a day, any day of the year! You can also shop for more great
Monogram products and take advantage of all our on-line support services
designed for your convenience. In the US: monogram.com.
In Canada: monogram.ca
REGISTER YOUR APPLIANCE
Register your new appliance on-line at your convenience! Timely product
registration will allow for enhanced communication and prompt service under
the terms of your warranty, should the need arise. You may also mail in the
pre-printed registration card included in the packing material. In the US:
monogram.com/register.
In Canada: monogram.ca
SCHEDULE SERVICE
Expert Monogram repair service is only one step away from your door.
To request service in the US, visit our website at monogram.com/contact or
call 800.444.1845
In Canada : monogram.ca ou 888.880.3030
REMOTE CONNECTIVITY
For assistance with wireless network connectivity (for models with remote
enable),visit our website at
monogram.com/connect
PARTS AND ACCESSORIES
Individuals qualified to service their own appliances can have parts or
accessories sent directly to their homes (VISA, MasterCard and Discover cards
are accepted). Order on-line today 24 hours every day.
In the US: monogram.com/ownership/parts
or call 800.444.1845
Instructions contained in this manual cover procedures to be performed by any
user. Other servicing generally should be referred to qualified service
personnel. Caution must be exercised, since improper servicing may cause
unsafe operation.
Canadian customers should check with the Mabe service center, visit our
website at monogram.ca or 800.661.1616.
CONTACT US
If you are not satisfied with the service you receive from Monogram, contact
us on our website with all the details including your phone number at
monogram.com/contact.
IMPORTANT SAFETY INFORMATION
Read all safety instructions before using the product. Failure to follow these instructions may result in fire, electrical shock, serious injury or death.
WARNING If the information in this manual is not followed exactly, a fire or explosion may result, causing property damage, personal injury or death.
- Do not store or use gasoline or other flammable vapors and liquids in the vicinity of this or any other appliance.
WHAT TO DO IF YOU SMELL GAS
- Do not try to light any appliance.
- Do not touch any electrical switch; do not use any phone in your building.
- Immediately call your gas supplier from a neighbor’s phone. Follow the gas supplier’s instructions.
- If you cannot reach your gas supplier, call the fire department.
- Installation and service must be performed by a qualified installer, service agency or the gas supplier.
GENERAL SAFETY INSTRUCTIONS
WARNING NEVER use this appliance as a space heater to heat or warm the room. Doing so may result in carbon monoxide poisoning.
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Use this appliance for its intended purpose as described in this owner’s manual.
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Have your rangetop installed and properly grounded by a qualified installer in accordance with the provided installation instructions.
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Any adjustment and service should be performed only by a qualified gas rangetop installer or service technician.
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Do not attempt to repair or replace any part of your rangetop unless it is specifically recommended in this manual.
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Your rangetop is shipped from the factory set for use with natural gas or propane (LP) gas. It can be converted for use with either. If required, these adjustments must be made by a qualified technician in accordance with the installation instructions and local codes. The agency performing this work assumes responsibility for the conversion.
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Have the installer show you the location of the rangetop gas shut-off valve and how to turn it off if necessary.
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Plug your rangetop into a 120-volt grounded outlet only. Do not remove the round grounding prong from the plug. If in doubt about the grounding of the home electrical system, it is your responsibility and obligation to have an ungrounded outlet replaced with a properly grounded, three prong outlet in accordance with the National Electrical Code. Do not use an extension cord with this appliance.
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Before performing any service, unplug the rangetop or disconnect the power supply at the household distribution panel by removing the fuse or switching off the circuit breaker.
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Be sure all packing materials are removed from the rangetop before operating to prevent ignition of these materials.
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Avoid scratching or impacting glass displays. Doing so may lead to glass breakage. Do not cook on a product with broken glass. Shock, fire, or cuts may Occur.
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Do not leave children alone or unattended in an area where an appliance is in use. They should never be allowed to climb, sit or stand on any part of the appliance.
CAUTION -
Do not store items of interest to children in cabinets above a rangetop children climbing on the rangetop to reach items could be seriously injured.
Never block the vents (air openings) of the rangetop.
They provide the air inlets and outlets that are necessary for the rangetop to operate properly with correct combustion. Air openings are located at the rear of the rangetop.
Use only dry pot holders-moist or damp pot holders on hot surfaces may result in burns from steam. Do not let pot holders touch surface burners or burner grate. Do not use a towel or other bulky cloth in place of pot holders.
Do not touch the heating elements. These surfaces may be hot enough to burn even though they are dark in color. Other surfaces of the appliance may become hot enough to cause burns. Potentially hot surfaces include burners, grates, high shelf surface. -
Do not heat unopened food containers. Pressure could build up and the container could burst, causing an injury.
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Cook food thoroughly to help protect against foodborne illness. Minimum safe food temperature recommendations can be found at
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IsltDoneYet.gov and fsis.usda.gov. Use a food thermometer to take food temperatures and check several locations
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Do not allow anyone to climb, stand or hang on the rangetop. They could damage the appliance.
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Keep the ventilator hood and grease filters clean to maintain good venting and to avoid grease fires.
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Turn the ventilator OFF in case of a fire or when intentionally “flaming” liquor or other spirits on the rangetop. The blower if in operation, could spread the flames.
WARNING
KEEP FLAMMABLE MATERIALS AWAY FROM THE RANGETOP
Failure to do so may result in fire or personal injury.
- Do not store or use flammable materials the rangetop, including paper, plastic, pot holders, linens, wall coverings, curtains, drapes and gasoline or other flammable vapors and liquids.
- Never wear loose-fitting or hanging garments while using the appliance. These garments may ignite if they contact hot surfaces causing severe burns.
- Do not let cooking grease or other flammable materials accumulate in or near the rangetop. Grease on the rangetop may ignite.
WARNING
IN THE EVENT OF A FIRE, TAKE THE FOLLOWING STEPS TO PREVENT INJURY AND FIRE
SPREADING
- Do not use water on grease fires. Never pick up a flaming pan. Turn the controls off. Smother a flaming pan on a surface unit by covering the pan completely with a well-fitting lid, cookie sheet or flat tray. Use a multi-purpose dry chemical or foam-type fire extinguisher.
WARNING RANGETOP SAFETY INSTRUCTIONS
NEVER Operate the Top Surface Cooking Section of this Appliance Unattended.
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Failure to follow this warning statement could result in fire, explosion, or burn hazard that could cause property damage, personal injury, or death.
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If a fire should occur, keep away from the appliance and immediately call your fire department.
DO NOT ATTEMPT TO EXTINGUISH AN OIL/GREASE FIRE WITH WATER. -
Never leave oil unattended while frying. If allowed to heat beyond its smoking point, oil may ignite resulting in fire that may spread to surrounding cabinets. Use a deep fat thermometer whenever possible to monitor oil temperature.
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To avoid oil spillover and fire, use the minimum amount of oil when using a shallow pan-frying and avoid cooking frozen foods with excessive amounts of ice.
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Use proper pan size and avoid pans that are unstable or easily tipped. Select cookware that is matched to the size of the burner. Burner flames should be adjusted so that they do not extend beyond the bottom of the pan. Excessive flame may be hazardous.
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Always use the LITE position when igniting the top burners and make sure the burners have ignited.
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When using glass/ceramic cookware, make sure it is suitable for cooktop service; others may break because of sudden change in temperature.
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To minimize the possibility of burns, ignition of flammable materials and spillage, the handle of a container should be turned toward the center of the range without extending over nearby burners.
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Do not use a wok witha round metal support ring.
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The ring may trap heat and block air to the burner resulting in a carbon monoxide hazard.
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Do not attempt to lift the cooktop. Doing so may damage the gas tubing to the surface burners resulting in a gas leak and risk of fire.
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Do not use aluminum foil to cover the grates or line any part of the cooktop. Doing so may result in carbon monoxide poisoning, overheating of the cooktop surfaces, ora potential fire hazard.
How to Remove Protective Shipping Film and Packaging Tape
Carefully grasp a corner of the protective shipping film with your fingers and
slowly peel it from the appliance surface.
Do not use any sharp items to remove the film. Remove all of the film before
using the appliance for the first time.
To assure no damage is done to the finish of the product, the safest way to
remove the adhesive from packaging tape on new appliances is an application of
a household liquid dishwashing detergent. Apply with a soft cloth and allow to
soak.
NOTE: The adhesive must be removed from all parts. It cannot be removed
if it is baked on.
USING THE RANGETOP
FEATURES
(Not all features are on all models. Appearance may vary.)
ACCENT LIGHTING CONTROL
This button controls the LED accent lighting to the control panel. Custom
color options for the knob and task lighting are available through the app.
- LED Accent light ON
- LED Accent light ON and knob lights ON
- All OFF
IN CASE OF A POWER FAILURE
In the event of a power failure. The surface burners may be lit with a match.
Using extreme caution, hold a lit match near the ports beneath the surface
burner cap, then slowly turn the knob to the LITE position. Once lit, surface
burners will continue to operate normally.
SURFACE BURNERS
Lighting a Surface Burner
WARNING Burners should be operated only when covered by cookware. Burner
flames not covered by cookware present a risk of fire or clothing ignition.
Never let flames extend beyond the sides of the cookware. Failure to comply
may result in serious injury.
Make sure all burners are in their correct locations and fully assembled
before attempting to operate any burner.
Select a burner and find its control knob. Push the knob in and turn it to the
LITE position.
You will hear a clicking noise the sound of the electric spark igniting the burner. When one burner is turned to LITE, all burners will spark. Sparking will continue as long as the knob remains at LITE. Once gas is ignited, turn the knob to adjust the flame size.
Automatic Reignition
The burners on this range will automatically relight if the flame goes out.
Selecting a Flame Size
Watch the flame, not the knob, as you adjust heat. When rapid heating is
desired, the flame size should match the size of the cookware you are using.
Flames larger than the bottom of the cookware will not heat faster and may be
hazardous.
Using the Surface Burners
NOTES:
- Do not operate the burner for an extended period of time without cookware on the grate. The finish on the grate may discolor or chip without cookware to absorb the heat.
- Do not attempt to disassemble any burner while another burner is on. Damage to the product may occur.
Be sure the burners and grates are cool before you place your hand, a pot holder or cleaning materials on them.
Your rangetop has sealed gas burners that offer convenience, cleanability and flexibility for a wide range of cooking applications.
Types of Surface Burners
Dual-Flame Stacked Burner:
Use this burner for general cooking purposes.
Size cookware appropriately to the flames.
Multi-Ring Burner:
Use this burner for large cookware or for simmering applications.
Dual-Flame Stacked Burners
Dual-Flame Stacked burners on your range have two sets of flames stacked one
on top of the other; the dual-flame burners have a lower (simmer) flame and a
upper (main) flame.
When a burner is turned on, the lower flame will always light and stay on.
Simmering:
The stacked burner design provides a wide range of heat settings with which to
simmer. Depending on the type and quantity of food, and pan size, the flame
can be adjusted to suit your specific need.
Cooking:
Settings from LO to MED will use both upper and lower flames. Use HI for
larger diameter cookware.
HI is intended to sear foods quickly and boil large quantities of water.
Dual Stack burners are supplied with black enamel caps and brass inserts that sit in the center. The inserts may be removed depending on consumer preference.
Multi-Ring Burner
The Multi-Ring Burner has an inner and outer ring of flame. For large
cookware,activate all rings by setting the burner between Hi and Med.
For small cookware or low heating applications, only activate the inner rings
by setting the burner between Lo and Sim.
Multi-ring burners are supplied with both brass and black enamel caps, either can be used depending on consumer preference.
TOP-OF-RANGE COOKWARE
Aluminum: Medium-weight cookware is recommended because it heats quickly and
evenly. Most foods brown evenly in an aluminum skillet. Use saucepans with
tightfitting lids when cooking with minimum amounts of water.
Stainless Steel: This metal alone has poor heating properties and is
usually combined with copper, aluminum or other metals for improved heat
distribution. Combination metal skillets usually work satisfactorily if they
are used with medium heat or as the manufacturer recommends.
Cast-Iron: If heated slowly, most skillets will give satisfactory
results.
Enamelware: Under some conditions, the enamel of some cookware may melt.
Follow the cookware manufacturer’s recommendations for cooking methods.
Glass: There are two types of glass Cookware-those for oven use only and
those for top-of-range cooking (saucepans, coffee and teapots). Glass conducts
heat very slowly.
for oven use only and those for top-of-range cooking (saucepans, coffee and
teapots). Glass conducts heat very slowly.
Heatproof Glass Ceramic: Can be used for either surface or oven cooking.
It conducts heat very slowly and cools very slowly. Check the cookware
manufacturer’s directions to be sure it can be used on gas ranges.
WOK COOKING
The burner grates are uniquely designed to cook on either side. The flat side
accommodates flat bottom cookware (stockpots, sauce pans, frying pans and flat
bottom woks), while the wok side is designed to hold a wide variety of round
bottom woks from 14″ to 16″ without the need for a separate ring.
For easy access, a front burner location is recommended for wok cooking.
The front left or right burner is recommended for wok cooking on 36″ and 48″
ranges and left front on 30″ ranges.
WARNING Do not use a wok support ring. Placing the ring over the burner
or grate may cause the burner to work improperly, resulting in carbon monoxide
levels above allowable standards. This could be hazardous to your health.
WARNING Fire Hazard
Use care when cooking greasy foods. Spilled grease may result in fire.
Never place any items on the griddle when it is not in use. Heat from
surrounding burners can heat the griddle and may result in fire.
Place and remove the griddle only when griddle is cool and all surface burners
are turned OFF.
GRIDDLE SAFETY PRECAUTIONS, LEVELING (on some models)
Remove the metal cover before turning the griddle on.
The griddle assembly should not be removed for cleaning.
Once the unit is in position, the griddle can be leveled. Remove the flue
cover by lifting it straight up. Be careful not to scratch the surrounding
stainless steel surfaces during removal of the flue cover.
The two inner screws are clamping screws for securing the griddle in place.
Loosen these two screws before leveling. Do not remove these two screws.
The two outer screws are leveling screws. Do not remove these two screws. They
can be turned to level the griddle or to provide a forward slope to help
grease and oils to drain away from the food being cooked. After the first few
uses, you will be able to judge the slope best suited for the foods you are
cooking and personal preference.
After leveling the griddle, tighten the clamping screws to secure griddle in place. Hand tighten screws; do not over-tighten.
USING THE GRIDDLE
Clean the griddle thoroughly with hot soapy water before first use and after
subsequent uses. The griddle surface is made of durable, highly polished Type
304 stainless steel backed by an aluminum plate for even heat distribution.
Apply a light coating of cooking oil to the griddle surface to help prevent
food from sticking.
To heat the griddle, push in and turn the control knob to the desired
temperature setting. The light on the bezel will glow to indicate that the
thermostat control is working. The griddle is thermostatically controlled and
can be set to maintain any temperature from 200ºF to 450ºF. Permit the griddle
to preheat for 10 minutes before placing food on it.
NOTE: Unlike the surface burners which use spark igniters, the griddle uses a Glo-Bar for ignition. Gas flows to the griddle burner and ignition occurs approximately 45 seconds after the control knob is turned to a set temperature.
Food Item | Temperature Setting |
---|---|
Pancakes | 375ºF |
Hamburgers | 400ºF |
Bacon* | 400ºF |
Grilled Cheese | 350ºF |
Eggs | 275ºF |
NOTE: Place bacon on a cold griddle. Do not preheat.
CARE AND CLEANING
It’s a good idea to wipe the control panel after each use.
Clean with mild soap and water or vinegar and water, rinse with clean water
and polish dry with a soft cloth.
Do not use abrasive cleansers, strong liquid cleansers,plastic scouring pads
or oven cleaners on the control panel because they will damage the finish.
For easier cleaning, the control krnobs may be removed by pulling them
directly outwards once the knobs are in the OFF position. Do not pull knobs up
or down or hang objects on them. This can damage the gas valve shaft. See the
Surface Burner section for a detailed view of these knobs.
The knobs can be washed by hand with soap and water.
When removing burner knobs, remember their location.
The knobs are not interchangeable, these knobs must be placed in the same
location after cleaning. See the Surface
Burner section for a detailed view of these knobs. To replace knobs after
cleaning, align the bottom of the knob with the matching clip orientation to
the shaft inside the bezel. Push knob until completed seated.
Use a soft, non abrasive cloth to clean the inside of the bezel. Do not remove diffuser film. Do not expose to moisture or it will damage lighting electronics.
RANGETOP EXTERIOR
Do not use oven cleaners, abrasive cleansers, strong liquid cleansers, steel
wool, plastic scouring pads, or cleaning powders on the cooktop surface. Clean
with a mild soap and water or a 50/50 solution of vinegar and water. Rinse
with clean water and dry with a soft cloth. When cleaning Surfaces, make sure
that they are at room temperature and not in direct sunlight.
Spillage of marinades, fruit juices, tomato sauces and basting liquids
containing acids may cause discoloration and should be wiped up as soon as hot
surfaces cool, Then clean and rinse.
Stainless Steel
Do not use a steel wool pad; it will scratch the surface. To clean the
stainless steel surface, use warm sudsy water or a stainless steel cleaner or
polish. Always wipe the surface in the direction of the grain. Follow the
cleaner instructions for cleaning the stainless steel surface. Cleaners with
oxalic acid such as Bar Keepers Friend Soft Cleanser™ will remove surface
rust, tarnish and small blemishes. Use only a liquid cleanser free of grit and
rub in the direction of the brush lines with a damp, soft sponge. To inquire
about purchasing cleaning products including stainless steel appliance cleaner
or polish, see the Consumer Support section for further information.
DUAL-FLAME STACKED AND MULTI-RING BURNERS
CAUTION
DO NOT OPERATE THE BURNER
WITHOUT ALL BURNER PARTS IN PLACE.
Surface burners should be cleaned routinely, especially after bad spillovers,
which could clog the slots and holes in the burner heads.
The electrode is located at the rear of each burner. Do not attempt to
disassemble or clean around any burner while another burner is on. An electric
shock may result.
To remove the burner parts:
- Turn all controls OFF before removing any burner parts.
- When cool, you may lift off the burner grates, burner caps and burner heads for easier cleaning. Do not remove the burner bases.
NOTE: Be sure to replace the burners in the same location and orientation.
Cleaning the brass burner caps
Monogram burner caps are constructed of 100% brass, so that you can take
advantage of the natural thermal properties of this premium quality material
to elevate your cooking experience.
Real brass has a natural patina that builds up over time as it is exposed to
heat and the atmosphere. This patina and deeper brass hue are formed to
protect the burners from corrosion. This oxidation process is to be expected
and ensures that your brass burners will withstand even the highest
temperatures.
To remove burnt-on grease from the caps and restore the beautiful brass look,
soak the caps in a solution of 1 cup water and 1 tbsp white vinegar for up to
18 hours or 1 cup water and 1/3 cup white vinegar for up to 1 hour. wipe with
a soft cloth. Do not clean with a metallic brush, as this can damage the
brass.
If you do not like the appearance of the brass caps, you may remove the brass
insert on the dual stack burner and replace with the optional black enamel
caps for the multi-ring burner, which are included with your product.
Cleaning the Burner Heads
Lift off burner parts only when cool. Wash in hot, soapy water.
To remove burned-on food, soak the burner heads in a solution of mild liquid
detergent and hot water for 20–30 minutes. For more stubborn stains, use a
plastic scouring pad or toothbrush.
If the spill goes inside the burner head assembly, wash it under running water
and shake to remove excess water.
After Cleaning
Before replacing the burner parts, shake out excess water and then dry them
thoroughly.
To replace the burner parts for Multi Ring:
Align the burner head as shown. Pass the igniter through the opening in the
burner head while ensuring the ignitor arrow is pointing toward the ignitor.
Make sure the burner lies flat. Install the burner caps taking care to check
that they lie flat on the burner head. Check burner operation to ensure
uniform, blue flame around the burner. If there are yellow or uneven flames,
immediately turn the burner off, let it cool, and readjust the burner and
burner caps.
To replace the burner parts for Dual Flame:
Make sure that the burner parts are replaced in the correct location and
orientation.
- Replace the burner head on top of the burner base, making sure that the hole in the burner head is properly aligned with the electrode in the burner base. A small gap between the base and head is normal.
- Place the burner cap on top of the burner head. Make sure that the burner cap is properly seated on the burner head.
SPARK IGNITER AND ELECTRODES
The electrode of the electronic ignition system is positioned at the rear of
the burner base. When cleaning the cooktop, be careful not to snag the igniter
with your cleaning cloth. Damage to the igniter could occur.
Be careful not to push in a control knob while cleaning. It could cause the
igniter to spark.
Make sure that the white ceramic igniters on the cooktop are dry and clean.
Clean the metal portion of the electrode with a soft cloth or emery board.
Do not attempt to remove the electrode from the cooktop.
BURNER GRATES
The enameled cast-iron burner grates should be cleaned regularly.
Wash them in hot soapy water, rinse, and dry thoroughly.
Although they are durable, the grates will gradually lose their shine,
regardless of the best care you can give them. This is due to their continual
exposure to high temperatures.
Do not operate a burner for an extended period of time without cookware on the
grate. The finish on the grate may chip without cookware to absorb the heat.
For stability, the frames have rubber pads on each corner. During cleaning and use, be careful not to damage or snag rubber pads.
GREASE TROUGH (on some models)
Grease from the griddle will drain into the enameled cast-iron grease trough
at the front of the range. Ensure grease trough is pushed underneath the
griddle lip in order to catch grease while cooking. Once the trough has
cooled, it may be lifted out for easier cleaning.
To remove the cool grease trough from the griddle, slide it toward the front
and lift up.
Do not allow grease to accumulate in the grease trough as it can be a fire
hazard. Clean the grease trough as soon as they are cool. The grease trough
can be cleaned by hand with hot soapy water or in the dishwasher. Wipe any
spillage in the trough basin with a soft cloth.
GRIDDLE (on some models)
Thoroughly clean the griddle of grease and food particles, using a square-
edged metal spatula, while it is still hot.
Wipe the griddle with a dry, heavy, coarse cloth to remove any remaining
residue and food particles. If the griddle is cleaned with anything other than
a dry, heavy, coarse cloth, it will need to be reseasoned.
Never flood the hot griddle with cold water. This could cause the griddle to
crack or warp.
NOTE: It is normal for the stainless steel griddle to discolor to a
yellow-brown color after use.
TROUBLESHOOTING TIPS
Save time and money! Review the charts on the following pages first and you may not need to call for service.
Problem | Possible Cause | What To Do |
---|---|---|
Burners do not light | Plug on range is not completely inserted in the | |
electrical outlet. | Make sure electrical plug is plugged into a live, properly |
grounded outlet.
Gas supply not connected or turned on.| See the Installation Instructions that
came with your range.
A fuse in your home may be blown or the circuit breaker tripped.| Replace the
fuse or reset the circuit breaker.
Burner parts not replaced correctly.| See the Care and Cleaning of the range
section.
Burner slots near the electrode may be clogged.| Remove the burners and clean
them. Check the electrode area for burned-on food or grease. See the Care and
Cleaning of the range section.
Food residue on electrode| Lightly polish flat tip of electrode with nail file
or sandpaper until shiny.
Top burners do not burn evenly| Improper burner assembly.| Make sure the
burner caps are seated correctly. See the Care and Cleaning of the range
section.
Burner slots on the side of the burner may be clogged.| Remove the burners for
cleaning. See the Care and Cleaning of the range section.
Burner flames are very large or yellow| Improper air to gas ratio.| If
range is connected to Propane gas, contact the technician who installed your
range or made the conversion.
MONOGRAM LIMITED WARRANTY
Monogram.com
All warranty service is provided by our Factory Service Centers, or an
authorized Customer Care® technician. To schedule service online, visit us at
monogram.com/contact. In Canada, visit monogram.ca.
Servicing your appliance may require the use of the onboard data port for diagnostics. This gives a Monogram Factory Service technician the ability to quickly diagnose any issues with your appliance and helps Monogram improve its products by providing Monogram with information on your appliance. If you do not want your appliance data to be sent to Monogram, please advise your technician NOT to submit the data to Monogram at the time of service.
For the period of | Monogram Appliances will replace |
---|---|
Limited two-year warranty | For two years from date of original purchase, |
we will provide, free of charge, parts and service labor in your home to
repair or replace any part of the appliance that fails because of a
manufacturing defect.
Limited five-year warranty| For five years from the date of original
purchase, we will provide, free of charge, replacement gas surface burners if
they fail in normal household use. (The grill and griddle are not included.)
You pay for the service trip to your home and all service labor charges.
What Monogram will not cover:
- Service trips to your home to teach you how to use the product.
- Discoloration of the griddle plate.
- Chipping of porcelain enamel grates.
- Replacement of house fuses or resetting of circuit breakers.
- Incidental or consequential damage caused by possible defects with this appliance.
- Damage after delivery.
- Damage to the product caused by accident, fire, floods or acts of God.
- Product damage or failure of the product if it is abused, misused, used for other than the intended purpose, or used commercially.
- Improper installation, delivery or maintenance.
- If you have an installation problem, contact your dealer or installer. You are responsible for providing adequate electrical, gas, exhausting and other connecting facilities as described in the
- Installation
- Instructions provided with the product.
- Product not accessible to provide required service.
EXCLUSION OF IMPLIED WARRANTIES
Your sole and exclusive remedy is product repair as provided in this Limited
Warranty. Any implied warranties, including the implied warranties of
merchantability or fitness for a particular purpose, are limited to one year
or the shortest period allowed by law.
This limited warranty is extended to the original purchaser and any succeeding
owner for products purchased for home use within the USA. If the product is
located in an area where service by an Authorized Servicer is not available,
you may be responsible for a trip charge or you may be required to bring the
product to an Authorized Service location. In Alaska, the limited warranty
excludes the cost of shipping or service calls to your home.
Some states do not allow the exclusion or limitation of incidental or
consequential damages. This limited warranty gives you specific legal rights,
and you may also have other rights which vary from state to state. To know
what your legal rights are, consult your local or state consumer affairs
office or your state’s Attorney General.
Warrantor: GE Appliances, a Haier company
Louisville KY,40225
Warrantor inCanada: MC Commercal Inc., Burlington, ON L7R 5B6
References
- Monogram Appliances
- Monogram WiFi Connected Kitchen | Monogram Smart Kitchens
- 800-626-2000 - Email, Chat or Call" class="nturl" > Contact Monogram - 1-800-626-2000 - Email, Chat or Call
- Official Monogram Appliance Parts & Accessories
- monogram.com/register
- Official Monogram Appliance Parts & Accessories
- Prodsupport.mabe.ca/crm/Products/ProductRegistration.aspx
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