dreametech H12 PRO Wet Dry Vacuum Cleaner User Manual

Dreame H12 Wet and Dry Vacuum

PRODUCT INFORMATION

The illustrations in this manual are for reference only. Please refer to the actual product.

THANK YOU
FOR PURCHASING THIS DREAME WET AND DRY VACUUM.

Contents

• EN User Manual
• FR Manuel d’utilisation
• ES Manual de usuario

User Manual
Welcome to register a Dreame account by scanning the QR code. You are available for the User Manual and Special Offers. With it, you are obtaining a high-quality product that is engineered for optimal performance. If you have any questions about the product, please contact us: at support.us@dreame.tech

Safety Information

IMPORTANT SAFETY INSTRUCTIONS
When using an electrical appliance, basic precautions should always be followed, including the following: READ ALL INSTRUCTIONS BEFORE USING (THIS APPLIANCE). Failure to follow the warnings and instructions may result in electric shock, fire, and/or serious injury.

SAVE THESE INSTRUCTIONS

Household use only.

WARNING:  To reduce the risk of fire, electric shock, or injury:

• Do not use it outdoors or on wet surfaces.
• Do not allow it to be used as a toy. Close attention is necessary when used by or near children.
• Use only as described in this manual. Use only the manufacturer’s recommended attachments.
• Do not use a damaged cord or plug. If the appliance is not working as it should, has been dropped, damaged, left outdoors, or dropped into water, return it to a service center.
• Do not pull or carry by the cord, use the cord as a handle, close a door on the cord, or pull the cord around sharp edges or corners. Do not run the appliance over the cord. Keep the cord away from heated surfaces.
• Do not unplug by pulling on the cord. To unplug, grasp the plug, not the cord.
• Do not handle plugs or appliances with wet hands.
• Do not put any objects into openings. Do not use any opening blocked; keep free of dust, lint, hair, and anything that may reduce airflow.
• Keep hair, loose clothing, fingers, and all parts of the body away from openings and moving parts.
• Turn off all controls before unplugging.
• Use extra care when cleaning on stairs.
• Do not use to pick up flammable or combustible liquids such as gasoline or use in areas where they may be present.
• Do not pick up anything that is burning or smoking, such as cigarettes, matches, or hot ashes.
• Do not use without dust containers and/or filters in place.
• Do not use it to pick up toxic material (chlorine bleach, ammonia, drain cleaner, etc.).
• Do not use appliances in an enclosed space filled with vapors given off by oil-based paint, paint thinner, some mothproofing substances, flammable dust, or other explosive or toxic vapors.
• Do not use it for any purpose other than described in this manual.
• Do not use it on wet surfaces or to pick up water or other liquids. Keep the cord away from heated surfaces.
• Do not use the appliance to pick up sharp objects. They may damage the appliance or cause injury.
• Do not use the appliance to pick up large particles of any kind.
• Do not use the appliance to pick up hot or burning objects.
• Do not use the appliance to pick up fine dust, sand, plaster dust, or similar fine substances.
• Do not use the appliance to pick up ashes from a fireplace or barbecue.

Product Overview

Packing List

• Handle
• Main Body
• Charging Base
• Storage Box
• Replacement Filter
• Cleaning Brush
• Spare Brush Roller

Wet and Dry Vacuum

The Dreame H12 Wet and Dry Vacuum is a versatile cleaning appliance that can handle both wet and dry messes. It is designed for optimal performance and high-quality cleaning. The vacuum comes with various features and components:

1. Self-Cleaning Button
2. Mode Switch
3. Power Switch
4. Display Screen
5. Used Water Tank Release Button
6. Used Water Tank Handle
7. Used Water Tank
8. Brush Roller Cover
9. Brush Roller
10. Brush Roller Handle
11. Brush Roller Release Button
12. Clean Water Tank
13. Clean Water Tank Handle
14. Clean Water Tank Release Button
15. Voice Prompt Button

Charging Base
The charging base provides a convenient place to store and charge the Dreame H12 Wet and Dry Vacuum.

It includes:

• Charging Contacts
• Air-Drying Outlet
• Air-Drying Inlet
• Power Cord

Display Screen
The display screen on the Dreame H12 Wet and Dry Vacuum provides important information and features:

1. Ultra Mode
2. Suction Mode
3. Battery Status Indicator
4. Self-Cleaning
5. Error Messages
6. Drying Mode
7. Auto Mode
8. Dirt Level Indicator

Note : If the appliance is not working properly, the screen display will show an error message. Please refer to the troubleshooting table to find your solution.

Installation

Storage Box Installation
Install the storage box onto the charging base as shown in the diagram.

Safety Information

IMPORTANT SAFETY INSTRUCTIONS
When using an electrical appliance, basic precautions should always be followed, including the following: READ ALL INSTRUCTIONS BEFORE USING (THIS APPLIANCE). Failure to follow the warnings and instructions may result in electric shock, fire, and/or serious injury.

SAVE THESE INSTRUCTIONS

Household use only.

WARNING:  To reduce the risk of fire, electric shock, or injury

• Do not use it outdoors or on wet surfaces during charging.
• Do not allow it to be used as a toy. Close attention is necessary when used by or near children, pets, or plants.
• Use only as described in this manual. Use only the manufacturer’s recommended attachments.
• Do not use a damaged cord or plug. If the appliance is not working as it should, has been dropped, damaged, left outdoors, or dropped into water, return it to a service center.
•  Do not pull or carry by cord, use the cord as a handle, close a door on the cord, or pull the cord around sharp edges or corners. Do not run the appliance over the cord. Keep the cord away from heated surfaces.
• Do not unplug by pulling on the cord. To unplug, grasp the plug, not the cord.
• Do not handle charging base, including charging base plug, and charging base
• Do not put any objects into openings. Do not use any opening blocked; keep free of dust, lint, hair, and anything that may reduce airflow.
• Keep hair, loose clothing, fingers, and all parts of the body away from openings and moving parts.
• Use extra care when cleaning on stairs.
• Do not use to pick up flammable or combustible liquids, such as gasoline, or use in areas where they may be present.
• Do not pick up anything that is burning or smoking, such as cigarettes, matches, or hot ashes.
• To reduce the risk of fire, do not use a flammable or combustible liquid to clean a floor.
• Do not use without a water tank and/or filter in place.
• Prevent unintentional starting. Ensure the switch is in the off-position before picking up or carrying the appliance. Carrying the appliance with your finger on the switch or energizing
• an appliance that has the switch on invites accidents. Recharge only with the charging base specified by the manufacturer. A charging base that is suitable for one type of appliance may create a risk of fire when used with another one.
• Under abusive conditions, liquid may be ejected from the battery; avoid contact. If contact accidentally occurs, flush with water. If liquid contacts the eyes, seek medical help. Liquid ejected from the battery may cause irritation or burns.

Safety Information

• Do not use a battery pack or appliance that is damaged or modified. Damaged or modified battery packs may exhibit unpredictable behavior resulting in fire, explosion, or risk of injury.
• Do not expose a battery pack or appliance to fire or excessive temperature. Exposure to fire or temperature above 130° C may cause an explosion.
• Follow all charging instructions and do not charge the battery pack or appliance outside of the temperature range specified in the instructions. Charging improperly or at temperatures outside of the specified range may damage the battery and increase the risk of fire.
• Have servicing performed by a qualified repair person using only identical replacement parts. This will ensure that the safety of the appliance is maintained.
• Do not modify or attempt to repair the appliance or the battery pack except as indicated in the instructions for use and care.
• Always turn off this appliance before cleaning and maintenance.
• To reduce the risk of fire and electric shock due to internal component damage, use only Dreametech cleaning fluid intended for use with this appliance. See the Cleaning Fluid section of this manual.
• This appliance contains non-replaceable batteries.
• The appliance should be stored, used, and charged only in the temperature range of 4- 40˚C.
• Use appliances only with specifically designated battery packs. Use of any other battery packs may create a risk of injury and fire.
• When the battery pack is not in use, keep it away from other metal objects, like paper clips, coins, keys, nails, screws, or other small metal objects, that can make a connection from one terminal to another. Shorting the battery terminals together may cause burns or a fire.

Caution: This device complies with Part 15 of the FCC Rules / Innovation, Science and Economic Development Canada’s license-exempt RSS(s). Operation is subject to the following two conditions: (1) this device may not cause harmful interference. (2) this device must accept any interference received, including interference that may cause undesired operation. Changes or modifications not expressly approved by the party responsible for compliance could void the user’s authority to operate the equipment. This equipment has been tested and found to comply with the limits for a Class B digital device, under part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates uses and can radiate radio frequency energy and, if not installed and used by the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following.

Packing List

Product Overview

Wet and Dry Vacuum

1. Self-Cleaning Button
2. Mode Switch
3. Power Switch
4. Display Screen
5. Used Water Tank Release Button
6. Used Water Tank Handle
7. Used Water Tank
8. Brush Roller Cover
9. Brush Roller
10. Brush Roller Handle
11. Brush Roller Release Button
12. Brush Roller Cover Release Buttons
13. Clean Water Tank
14. Clean Water Tank Handle
15. Clean Water Tank Release Button
16. Voice Prompt Button
    • Press briefly to activate the voice prompt or adjust the volume.
    • Press and hold for 3 seconds to set the language. Press to switch between languages. Press and hold to confirm the selection.

Charging Base

1. Charging Contacts
2. Air-Drying Outlet
3. Air-Drying Inlet
4. Power Cord

Display Screen

1. Ultra Mode
2. Suction Mode
3. Battery Status Indicator
4. Self-Cleaning
5. Error Messages
   • Insufficient water in the Clean Water Tank
   • Used Water Tank full
   • Blocked Tube
   • Brush roller stuck / Brush roller not installed
6. Drying Mode
7. Auto Mode
8. Dirt Level Indicator
   • The color of the indicator changes in real-time according to the amount of dirt

Note : If the appliance is not working properly, the screen display will show an error message. Please refer to the troubleshooting table to find your solution.

Installation

Storage Box Installation
Install the storage box onto the charging base as shown in the diagram.

Assembly and Disassembly of Handle
Insert the end of the handle vertically into the port on the top of the vacuum as indicated until you hear a click.

Note : To disassemble, press the contacts in the hole on the back of the appliance with the appropriate tool and pull the handle upwards at the same time.

Charging

1. Place the charging base against a wall on level ground and connect it to a power source. Fully charge the appliance before first use.
2. Place the appliance on the charging base. When the voice prompt “Charging Started” is displayed, the appliance activates the charging mode. When charging, the number on the display screen represents the current battery level as a percentage. When the number reaches 100, the battery is fully charged.

Note:

• If there is no operation within 10 minutes of being fully charged, the vacuum will enter sleep mode. Please restart the appliance if you need to use it.
• To extend the battery lifetime, the battery keeps cooling down for about one hour automatically after you have used the appliance for a long time.

How to Use

Working Modes
The appliance will start in auto mode by default. You can switch to the suction mode or the Ultra Mode based on your needs.

• Auto Mode
  While cleaning the floor, the appliance will automatically adjust its suction power according to different situations.

• Ultra Mode
  Preparing Ultra Mode, please wait for 30 seconds. This mode is suitable for deep cleaning.

• Suction Mode
  If the suction mode is selected, the appliance will vacuum water only and the brush roller will not be dampened. No water is coming out of the Clean Water Tank.

Filling the Clean Water Tank

• Press the Clean Water Tank release button and pull the tank outwards to remove it.
• Remove the cover of the Clean Water Tank and fill the tank with clean water.
• Install the Clean Water Tank and ensure it clicks into place.

Cleaning Fluid

For better cleaning performance, it is recommended to add 10ml detergent with the bottle cap into the full Clean Water Tank, then shake gently and evenly for use. Do not add any liquids other than the officially approved cleaner. The cleaner can be available on the official online store.

WARNING : To reduce the risk of fire and electric shock due to internal component damage, use only Dreametech AWH5/AWH6 cleaning fluid intended for use with the appliance.

Start Cleaning
Gently step on the brush cover and recline the appliance backward.

• Press the power switch to start operating.
• Press the switch between the auto mode – the ultra mode – and the suction mode according to your needs.

Note:

• Do not vacuum any foamy liquids.
• The appliance will be suspended in the upright position while running.
• The appliance is suitable for cleaning floors, marble, tiles, and other hard surfaces.
• Do not recline the appliance backward more than 140° to prevent the appliance from leaking water.
• When the appliance is in operation, do not lift it off the ground or lay it flat. Doing so may cause the used water to flow into the motor.

Cleaning the Used Water Tank

• Press the Used Water Tank release button to take out the tank.
• Remove the tank cover and pour out the used water.
• Close the tank cover and re-install the tank before use.

One-Press Self-Cleaning

1. Place the appliance back onto the base while you finish cleaning. Ensure that the water in the Clean Water Tank is sufficient for self-cleaning.
2. Briefly press the self-cleaning button on the top of the handle, the self-cleaning indicator will light up, and the appliance will start self-cleaning.
3. Please empty the Used Water Tank after self-cleaning is completed and drying mode has been engaged. Press the button to exit the drying mode.

Note : The self-cleaning function can be enabled only when the appliance is being charged and the battery level is more than 15%.

Drying Mode

1. Press and hold the self-cleaning button for 3 seconds to activate drying mode.
2. The appliance will be charged once drying is completed.

Care & Maintenance

Tips:

• Turn off the appliance before maintenance. Do not touch the power switch.
• Replace parts if needed. The parts must be replaced by those available from the manufacturer or its service agent.
• If the vacuum is not used for an extended period, fully charge it, unplug the power plug, and store the vacuum in a cool, low-humidity environment away from direct sunlight. To avoid over-discharge of the battery, charge the vacuum at least once every 3 months.

Cleaning the Used Water Tank and the Filter

1. Press the Used Water Tank release button, and pull the Used Water Tank outwards to remove it.
2. Take out the filter from the Used Water Tank cover. Remove the tank cover and empty the tank.
3. Rinse the Used Water Tank and the tank cover with clean water. Clean the tank with the provided cleaning brush.
4. Re-install the filter and the Used Water Tank cover. Then re-install the Used Water Tank until you hear a click.

Note:

• If the filter is dirty, rinse it with clean water and dry it completely before use.
• Replacing the filter every 3 to 6 months is recommended.

Cleaning the Tube and the Dirt Sensor
Remove the Used Water Tank, and gently wipe the tube and the dirt sensor with a wet cloth before use.

Note : Do not rinse the tube or the dirt sensor

Cleaning the Brush Assembly

1. First, press the brush roller cover release buttons inwards on both sides to remove the brush roller cover. Press the brush roller release button, and the brush roller handle will pop out. Pull it to take out the brush roller.
2. Clear the hair and debris tangled on the brush roller with the provided cleaning brush. Rinse the brush roller with clean water. Air dry the brush roller thoroughly, or dry it by activating the drying mode several times.
3. Wipe the suction inlet with a dry cloth or wet tissue. Do not rinse the brush assembly with water.
4. Re-install the brush roller and the brush roller cover until you hear a click.

Note:

• Clean as needed. Alternating use of the two provided brush rollers is recommended.
• Replacing the brush roller every 3 to 6 months is recommended.

FAQ
If an error occurs, the appliance will stop working. Please refer to the following table for troubleshooting. If the problem persists, please contact customer service.

Troubleshooting

If the appliance is not working properly, the screen display will show an error message. Please refer to the troubleshooting table to find your solution.

Specifications

The rated power of the charging base is the power when the drying function and the charging function are turned on at the same time.

• The lithium-ion battery pack contains substances that are hazardous to the environment. Before disposing of the appliance, please first remove the battery pack, then discard, or recycle it by local laws and regulations of the country or region it is used in.
• The appliance must be disconnected from the power supply when removing the battery. Keep batteries out of the reach of children. Never put batteries in your mouth. If swallowed, contact your physician or local poison control.
• Under abusive conditions, never contact the battery from which the liquid may be ejected. If contact accidentally occurs, rinse with water. If liquid contacts the eyes, seek medical help immediately. Liquid ejected from the battery may cause irritation or burns.

The word “dreame” is the abbreviation of Dreame Technology Co., Ltd. and its subsidiaries in China. It is the transliteration of the company’s Chinese name, which means striving for excellence in every endeavor and reflects the company’s vision of continuous pursuit, exploration, and search in technology.

Manufactured by: Dreame Trading (Tianjin) Co., Ltd.

• Address : Room 2112-1-1, South District, Finance and Trade Center, No.6975 Yazhou Road, Dongjiang Bonded Port Area, Tianjin Pilot Free Trade Zone, Tianjin, China
• Tel : +1 866-977-5177

For more information, please visit https://global.dreametech.com

Made in China

HHR25A-NA-A01

Registration Quick Start
Welcome to register a Dreame account by scanning the QR code. You are available for the User Manual and Special Offers.

With it, you are obtaining a high-quality product that is engineered for optimal performance.

If you have any questions about the product, please contact us: at support.us@dreame.tech

References

• Dreame Global | Smart Robot Vacuum Cleaners

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