SAMSUNG HW-S800B 3.1.2ch Soundbar User Manual

: June 13, 2024
: Samsung

Table of Contents

SAMSUNG HW-S800B 3.1.2ch Soundbar
Product Information
Product Usage Instructions
SAFETY INFORMATION
CHECKING THE COMPONENTS
PRODUCT OVERVIEW
CONNECTING
TROUBLESHOOTING
LICENCE
IMPORTANT NOTES ABOUT SERVICE
SPECIFICATIONS AND GUIDE
Contacts
References
Read User Manual Online (PDF format)
Download This Manual (PDF format)

SAMSUNG HW-S800B 3.1.2ch Soundbar

SAMSUNG-HW-S800B-3-1-2ch-Soundbar-product

Product Information

The HW-S800B / HW-S801B is a soundbar system manufactured by Samsung. It is designed to enhance the audio experience when connected to a TV or other audio devices. The system includes a soundbar main unit, a subwoofer, a remote control, power cords, an AC/DC adapter, an HDMI to Micro HDMI cable, a wall mount guide, screws, screw anchors, and wall mount brackets.

Safety Information

It is important to follow the safety precautions and warnings provided in the user manual to ensure safe usage of the product. The soundbar system should not be opened or tampered with by users, and any servicing or repairs should be done by qualified service personnel. The system should not be exposed to rain, moisture, or direct sunlight, as it may cause damage or malfunction.

Product Usage Instructions

Product Overview

The soundbar system consists of a main unit and a subwoofer. The top panel of the soundbar features buttons for volume control, mode selection, and microphone control. The rear panel of the soundbar includes HDMI and DC 19V ports for connectivity. The rear of the subwoofer also has a DC 19V port.

Connecting the Sound Bar

To connect the soundbar system, follow these steps:

Connect the power cords to the subwoofer and soundbar main unit.
Connect the AC/DC power adapter to the DC 19V port on the soundbar main unit.
Connect the HDMI port on the soundbar main unit to the HDMI ARC (Audio Return Channel) port on your TV using the provided HDMI to Micro HDMI cable.

Using a Wired Connection

If you prefer a wired connection, follow these steps:

Connect your audio source device to the soundbar’s HDMI input port using an HDMI cable.

SAFETY INFORMATION

SAFETY WARNINGS

TO REDUCE THE RISK OF ELECTRIC SHOCK, DO NOT REMOVE THE COVER (OR BACK). NO USER-SERVICEABLE PARTS ARE INSIDE. REFER SERVICING TO QUALIFIED SERVICE PERSONNEL. Refer to the table below for an explanation of symbols which may be on your Samsung product.

SAMSUNG-HW-S800B-3-1-2ch-Soundbar-fig-2

WARNING

To reduce the risk of fire or electric shock, do not expose this appliance to rain or moisture.

CAUTION

TO PREVENT ELECTRIC SHOCK, MATCH WIDE BLADE OF PLUG TO WIDE SLOT, FULLY INSERT.
This apparatus shall always be connected to a AC outlet with a protective grounding connection.
To disconnect the apparatus from the mains, the plug must be pulled out from the mains socket, therefore the mains plug shall be readily operable.
Do not expose this apparatus to dripping or splashing. Do not put objects filled with liquids, such as vases, on the apparatus.
To turn this apparatus off completely, you must pull the power plug out of the wall socket. Consequently, the power plug must be easily and readily accessible at all times

PRECAUTIONS

Ensure that the AC power supply in your house complies with the power requirements listed on the identification sticker located on the bottom of your product. Install your product horizontally, on a suitable base (furniture), with enough space around it for ventilation (7~10 cm). Make sure the ventilation slots are not covered. Do not place the unit on amplifiers or other equipment which may become hot. This unit is designed for continuous use. To fully turn off the unit, disconnect the AC plug from the wall outlet. Unplug the unit if you intend to leave it unused for a long period of time.
During thunderstorms, disconnect the AC plug from the wall outlet. Voltage peaks due to lightning could damage the unit.
Do not expose the unit to direct sunlight or other heat sources. This could lead to overheating and cause the unit to malfunction.
Protect the product from moisture (i.e. vases), and excess heat (e.g. a fireplace) or equipment creating strong magnetic or electric fields. Unplug the power cable from the AC wall socket if the unit malfunctions. Your product is not intended for industrial use. It is for personal use only. Condensation may occur if your product has been stored in cold temperatures. If transporting the unit during the winter, wait approximately 2 hours until the unit has reached room temperature before using.
Fire or explosion may occur, resulting in damage to the remote control or personal injury.
- Do not apply shock to the remote control.
- Be careful not to let foreign substances such as metal, liquid, or dust come in contact with the charging terminal of the remote control.
- When the remote control is damaged or you smell smoke or burning fumes, immediately stop operation and then repair it at the Samsung service centre.
- Do not arbitrarily disassemble the remote control.
- Be careful not to let infants or pets suck or bite the remote control. Fire or explosion may occur, resulting in damage to the remote control or personal injury.

CHECKING THE COMPONENTS

Soundbar Main Unit / Soundbar Remote Control / Subwoofer / Power Cord X 2 (Subwoofer, Soundbar) / AC/DC Adapter / HDMI to Micro HDMI Cable / Wall Mount Guide / Holder-Screw X 2 / Screw (M5 X L55) X 4 / Screw Anchor X 4 / Bracket- Wall Mount X 2

NOTE

For more information about the power supply and power consumption, refer to the label attached to the product. (Label: Bottom of the Soundbar Main Unit)
To purchase additional components or optional cables, contact a Samsung Service Centre or Samsung Customer Care.

PRODUCT OVERVIEW

Top Panel of the Soundbar

SAMSUNG-HW-S800B-3-1-2ch-Soundbar-fig-3

**1| (Multi Function) Button**

In standby mode, press the (Multi Function) button to turn on the Soundbar.

Press the (Multi Function) button to change the mode.

---|---
**2| (Mic On/Off) Button**

Press the button to turn the microphone on or off.

When the microphone is off, the LED indicator

will light red.

**3| LED indicator**

The LED Indicator flashes, glows, or changes colour depending on the Soundbar’s current mode or status.

Rear Panel of the Soundbar

SAMSUNG-HW-S800B-3-1-2ch-Soundbar-fig-6

**1| SERVICE**

Connect a USB storage device to upgrade the product’s software.

---|---
**2| HDMI (ARC)**

Connect to the HDMI jack on a TV.

**3| DC 19V**

Connect the AC/DC power adapter. (Power Supply In)

CONNECTING

CONNECTING THE SOUNDBAR

Connecting the power and units

SAMSUNG-HW-S800B-3-1-2ch-Soundbar-fig-7

The LINK LED indicator stops blinking and glows a solid blue when a connection is established between the Soundbar and the Wireless Subwoofer.

USING A WIRED CONNECTION

HDMI to Micro HDMI Cable
Connecting using an HDMI to Micro HDMI Cable

SAMSUNG-HW-S800B-3-1-2ch-Soundbar-fig-9

NOTE

When using an HDMI to Micro HDMI cable, take caution not to break the cable terminal.
When the TV sound is not output, press the (Multi Function) button at the top of the Soundbar or the (Source) button on the remote control to select the “TV ARC” mode.
The recommended cable is High Speed HDMI Cable with Ethernet.

Using the Q-Symphony Function

For Q-Symphony, the Soundbar syncs with a Samsung TV to output sound through two devices for optimum surround effect. When the Soundbar is connected, the menu, “TV+Soundbar” appears under the Sound Output menu of the TV. (The message above differs with the TV model.)

TV menu example: TV + [AV] Soundbar series name (HDMI/Wi-Fi)

NOTE

It can operate according to the Codec supported by TV.
This function is supported only when the HDMI Cable or Wi-Fi is connected.
The message displayed may differ with the TV model.
Ensure that your TV and Soundbar are connected to the same wireless router/frequency.
This function is available in some Samsung TVs and some Soundbar models.

Using the Spacefit Sound

Provides optimized sound quality by analyzing the listening spaces.

USING A WIRELESS CONNECTION

Connecting via Bluetooth

SAMSUNG-HW-S800B-3-1-2ch-Soundbar-fig-11

NOTE

If asked for a PIN code when connecting a Bluetooth device, enter <0000>.

Connecting via Wi-Fi (Wireless Network)

To connect a Soundbar to a mobile device via a wireless network (Wi-Fi), the SmartThings app is required.

Connect your mobile device (smartphone, tablet, etc.) to the Wi-Fi network the TV is connected to.
Install and launch the SmartThings app on your mobile device (smartphone, tablet, etc.).
Follow the instructions in the app screen on the mobile device to connect the Soundbar to your Wi-Fi network.

TROUBLESHOOTING

Before seeking assistance, check the following

Soundbar does not turn on.
- Check whether the power cord of the Soundbar is correctly inserted into the outlet.

If the subwoofer does not connect automatically

Turn off the Soundbar main.
Press and hold ID SET on the rear of the subwoofer for at least 5 seconds.
Press the Up button on the remote control for 5 seconds.
- LED indicator
Check if the LINK LED is solid blue (connection complete).
- The LINK LED indicator stops blinking and glows a solid blue when a connection is established between the Soundbar and the Wireless Subwoofer.

Soundbar works erratically

After removing the power cord, insert it again.
Try again after initialising the product.
If there is no signal, the Soundbar automatically turns off after a certain period of time. Turn on the power.

If the remote control does not work

Point the remote directly at the soundbar.
Recharge the remote control.

The Soundbar indicator turns solid red

SAMSUNG-HW-S800B-3-1-2ch-Soundbar-fig-15

The microphone is turned off.
Turn on the microphone.

Sound is not output from the soundbar

The volume of the Soundbar is too low or muted. Adjust the volume.
When any external device (STB, Bluetooth device, mobile device, etc.) is connected, adjust the volume of the external device.
For sound output of the TV, select Soundbar. (Samsung TV: Home ( ) → Menu → Settings ( ) → All Settings ( ) → Sound → Sound Output → Select Soundbar)
Remove the cable from the Soundbar and then reconnect it.

Sound is not output from the subwoofer

Check whether the LED on the rear of the Subwoofer lights in blue. Reconnect it when the blue LED blinks or the red LED lights.

If the TV is not connected via HDMI (ARC)

Check whether the HDMI cable is correctly connected to the ARC terminal.
Connection may not be possible due to the connected external device (set-top box, game console, etc.). Directly connect the Soundbar.
HDMI-CEC may not be activated on the TV. Turn on the CEC on the TV menu. (Samsung TV: Home ( ) → Menu → Settings ( ) → All Settings ( ) → Connection → External Device Manager → Anynet+ (HDMI-CEC) ON)

Soundbar will not connect via Bluetooth

When connecting a new device, switch to “BT PAIRING” for connection. (Press the PAIR button on the remote control or press the (Mic On/Off) button on the body for at least 5 seconds.)
Reconnect it after removing the Bluetooth speaker list on the device to connect. (Samsung TV: Home ( ) → Menu → Settings ( ) → All Settings ( ) → Sound → Sound Output → Bluetooth Speaker List)

Sound drops out when connected via Bluetooth

Some devices can cause radio interference if they are located too close to the Soundbar. e. g. microwaves, wireless routers, etc.
If your device that is connected via Bluetooth moves too far away from the soundbar, it may cause the sound to drop out. Move the device closer to the soundbar.
If a part of your body is in contact with the Bluetooth transceiver or the product is installed on metal furniture, the sound may drop out. Check the installation environment and conditions for use.

Soundbar will not connect to Wi-Fi

Make sure the wireless router is turned on and then reconnect the wireless router after rebooting.
The soundbar will not connect if the wireless signal is too weak. Try moving the router closer to the soundbar, or eliminating any obstacles that are between the soundbar and the router, if possible.

The soundbar does not turn on automatically with the TV

When you turn off the Soundbar while watching TV, power synchronization with the TV is disabled. First turn off the TV.

LICENCE

Dolby, Dolby Atmos, and the double-D symbol are registered trademarks of Dolby Laboratories Licensing Corporation. Manufactured under license from Dolby Laboratories. Confidential unpublished works. Copyright © 2012-2021 Dolby Laboratories. All rights reserved.

For DTS patents, see http://patents.dts.com. Manufactured under license from DTS, Inc. (for companies headquartered in the U.S./Japan/ Taiwan) or under license from DTS Licensing Limited (for all other companies). DTS, Digital Surround, Virtual:X, and the DTS logo are registered trademarks or trademarks of DTS, Inc. in the United States and other countries. © 2021 DTS, Inc. ALL RIGHTS RESERVED.

The terms HDMI and HDMI High-Definition Multimedia Interface, and the HDMI Logo are trademarks or registered trademarks of HDMI Licensing Administrator, Inc. in the United States and other countries.

Use your phone, tablet or computer as a remote control for Spotify. Go to spotify.com/connect to learn how
The Spotify Software is subject to third party licenses found here: https://www.spotify.com/connect/thirdparty-licenses.

Apple, Airplay, iPhone, iPad, and Mac are trademarks of Apple Inc., registered in the U.S. and other countries.
Use of the Works with Apple badge means that an accessory has been designed to work specifically with the technology identified in the badge and has been certified by the developer to meet Apple performance standards.

[ENERGY STAR]

ENERGY STAR qualified model only

Your Samsung product is ENERGY STAR qualified in its factory default setting. Change to certain features, settings and functionality in this product can change the power consumption, possibly beyond the limits required for ENERGY STAR qualification.
Environmental Protection Agency and Department of Energy. ENERGY STAR is a joint program of the Government agencies, designed to promote energy efficient products and practices.
Refer to www.energystar.gov for more information of the ENERGY STAR Program.

ENERGY STAR qualified model only

(Applicable to Thin Client models only)

As an ENERGY STAR® Partner, SAMSUNG has determined that this product meets the ENERGY STAR® guidelines for energy efficiency.

The ENERGY STAR Program has been to reduced greenhouse gas emissions and save energy through voluntary labeling.
Power management setting of this product have been enabled by default, and have various timing setting from 1 minutes to 5 hours.
The product can wake with a button press on the chassis from sleep mode.

ENERGY STAR qualified model only (The other models)

As an ENERGY STAR Partner, Samsung has determined that this product or product models meets the ENERGY STAR guideline for energy efficiency.

To send inquiries and requests for questions regarding open sources, contact Samsung Open Source (http://opensource.samsung.com)

IMPORTANT NOTES ABOUT SERVICE

Figures and illustrations in this User Manual are provided for reference only and may differ from actual product appearance.
An administration fee may be charged if either
- an engineer is called out at your request and there is no defect with the product (i.e. where the user manual has not been read).
- you bring the unit to a repair centre and there is no defect with the product (i.e. where the user manual has not been read).
You will be informed of the administration fee amount before a technician visits.

SPECIFICATIONS AND GUIDE

Model Name

HW-S800B / HW-S801B

Weight

1.4 kg

| Dimensions (W x H x D)

1160.0 x 38.0 x 39.9 mm

Operating Temperature Range

+5°C to +35°C

| Operating Humidity Range

10 % ~ 75 %

AMPLIFIER

Rated Output power

(20 W x 2) + (10 W x 2) + (20 W x 2) + (10 W x 1) +

(10 W x 2)

Supported play formats

Dolby 5.1ch / Dolby Digital Plus /

Dolby ATMOS (Dolby Digital Plus) / DTS 5.1ch / LPCM 2ch

WIRELESS DEVICE OUTPUT POWER

Wi-Fi max transmitter power

100mW at 2.4GHz – 2.4835GHz,

200mW at 5.15GHz – 5.25GHz,

100mW at 5.25GHz – 5.35GHz & 5.47GHz – 5.725GHz

WIRELESS DEVICE OUTPUT POWER

BT max transmitter power

100mW at 2.4GHz – 2.4835GHz

WIRELESS DEVICE OUTPUT POWER

SRD max transmitter power

25mW at 5.775GHz – 5.875GHz

Subwoofer Name

HW-S800B : PS-WB85D HW-S801B : PS-WB86D

Weight

6.4 kg

| Dimensions (W x H x D)

238.0 x 240.8 x 238.0 mm

AMPLIFIER

Rated Output power
200 W

WIRELESS DEVICE OUTPUT POWER

SRD max transmitter power

25mW at 5.775GHz – 5.875GHz

NOTE

Samsung Electronics Co., Ltd reserves the right to change the specifications without notice.
Weight and dimensions are approximate.

Precaution: The Soundbar will restart automatically if you turn on/turn off Wi-Fi.

Overall Standby Power Consumption (W)
- 5.1 W
To deactivate Wi-Fi connection:
- Press and hold the CH LEVEL button on the remote control of the Soundbar for more than 30 seconds to turn on or off the Wi-Fi connection.
To deactivate Bluetooth connection:
- Press and hold the TONE CONTROL button on the remote control of the Soundbar for more than 30 seconds to turn on or off the Bluetooth connection.

Hereby, Samsung declares that this radio equipment is in compliance with Directive 2014/53/EU and the relevant UK statutory requirements. The full text of the declaration of conformity is available at the following internet address: http://www.samsung.com go to Support and enter the model name. This equipment may be operated in all EU countries and in the UK. The 5GHz WLAN(Wi-Fi or SRD) function of this equipment may only be operated indoors.

[Correct disposal of batteries in this product]

(Applicable in countries with separate collection systems)

The marking on the battery, manual or packaging indicates that the battery in this product should not be disposed of with other household waste. Where marked, the chemical symbols Hg, Cd or Pb indicate that the battery contains mercury, cadmium or lead above the reference levels in EC Directive 2006/66.

The battery incorporated in this product is not user replaceable. For information on its replacement, please contact your service provider. Do not attempt to remove the battery or dispose it in a fire. Do not disassemble, crush, or puncture the battery. If you intend to discard the product, the waste collection site will take the appropriate measures for the recycling and treatment of the product, including the battery.

Removing the battery

To remove the battery, contact an authorised service centre. To obtain battery removal instructions, please visit www.samsung.com/global/ecodesign_energy.
For your safety, you must not attempt to remove the battery. If the battery is not properly removed, it may lead to damage to the battery and device, cause personal injury, and/or result in the device being unsafe.

Correct Disposal of This Product
(Waste Electrical & Electronic Equipment)

(Applicable in countries with separate collection systems)

This marking on the product, accessories or literature indicates that the product and its electronic accessories (e.g. charger, headset, USB cable) should not be disposed of with other household waste at the end of their working life. To prevent possible harm to the environment or human health from uncontrolled waste disposal, please separate these items from other types of waste and recycle them responsibly to promote the sustainable reuse of material resources.

Household users should contact either the retailer where they purchased this product, or their local government office, for details of where and how they can take these items for environmentally safe recycling. Business users should contact their supplier and check the terms and conditions of the purchase contract. This product and its electronic accessories should not be mixed with other commercial wastes for disposal.

For information on Samsung’s environmental commitments and product specific regulatory obligations e.g. REACH, WEEE, Batteries, visit: www.samsung.com/uk/aboutsamsung/sustainability/environment/our- commitment/data/

COMMISSION REGULATION (EU) 2019/1782

Ecodesign requirements for external power supplies: www.samsung.com/global/ecodesign_component

Contacts

Country| Samsung Service Centre (| Web Site|
---|---|---|---
UK| 0333 000 0333| www.samsung.com/uk/ support|
IRELAND (EIRE)| 0818 717100| www.samsung.com/ie/ support|
GERMANY| 06196 77 555 77| www.samsung.com/de/ support|
FRANCE| 01 48 63 00 00| www.samsung.com/fr/ support|
ITALIA| 800-SAMSUNG (800.7267864)| www.samsung.com/it/ support|
SPAIN| 91 175 00 15| www.samsung.com/es/ support|

PORTUGAL

| 210 608 098

Chamada para a rede fixa

nacional

Dias úteis das 9h às 20h

|

www.samsung.com/pt/ support

BELGIUM

|

02-201-24-18

support

|
SWEDEN| 0771-400 300| www.samsung.com/se/ support|

POLAND

| 801-172-678* lub +48 22

607-93-33*

(opłata według taryfy

operatora)

|

http://www.samsung.com/ pl/support/

|
HUNGARY| 0680SAMSUNG (0680-

726-7864)

SWITZERLAND

|

0800 726 786

| www.samsung.com/ch/ support (German) www.samsung.com/ch_fr/ support (French)|
CZECH| 800 – SAMSUNG

(800-726786)

| www.samsung.com/cz/ support|
---|---|---|---
SLOVAKIA| 0800 – SAMSUNG

(0800-726 786)

številka)

BULGARIA

| 0800 111 31 – Безплатен за всички оператори

*3000 – Цена на един градски разговор или според тарифата на мобилният оператор 09:00 до 18:00 –

Понеделник до Петък

|

www.samsung.com/bg/ support

|
ROMANIA| 0800872678 – Apel gratuit

*8000 – Apel tarifat în reţea

| www.samsung.com/ro/ support|
CYPRUS| 8009 4000 only from

landline, toll free

|

www.samsung.com/gr/ support

|

GREECE

| 80111-SAMSUNG (80111 726

only from land line

(+30) 210 6897691 from

mobile and land line

© 2022 Samsung Electronics Co., Ltd. All rights reserved.
Contact SAMSUNG WORLD WIDE
If you have any questions or comments relating to Samsung products, please contact the SAMSUNG customer care Centre.

You can access the FULL MANUAL on Samsung’s on-line customer support center by scanning the QR code on the left.
To see the manual on your PC or mobile device, download the manual in document format from Samsung’s website. (http://www.samsung.com/support)

SAMSUNG-HW-S800B-3-1-2ch-Soundbar-fig-1