ONTIME Phantom Electric Bike User Manual

ONTIME Phantom Electric Bike

Product Information

• Product Name: PHANTOM EBIKE
• Manufacturer: ONTIME Drive Systems
• Customer Support: 1-888-925-6668
• Website: www.ontimebike.com
• Manual Version:

Product Usage Instructions

Introduction:
Read and understand all instructions and safety precautions in this manual and on product labels to prevent serious injury or death. Welcome to the ONTIME family.

Use of Manual:

• Carefully read and follow the recommendations outlined in this manual for safe and enjoyable operation and installation of all ONTIME Drive Systems products.
• Pay extra attention to information marked with caution or warnings ymbols.

Service & Technical Support:

• Contact ONTIME for any technical issues or help.
• Call the provided phone number, visit the help center on the website, or refer to tutorial videos.
• For in-depth immediate service, contact your local bike shop.

Illustrations:

• The illustrations in the manual may notp erfectly represent your specific ebike model.
• The models shown are for instructional purposes only.

Safety & General Tips

Street Legality:
Check with your insurance company regarding coverage for accidents related to ebike use.

Rules of the Road:
Follow all recommendations to prevent property damage, injury, or death.

Before Your First Ride:
Properly adjust the brakes before the first ride to ensure optimal performance and prevent squealing.
( Note: The rest of the instructions have not been provided in the text extract.)

PHANTOM EBIKE
USER MANUAL
1-888-925-6668 ONTIMEBIKE.COM

Read, understand, and follow all of the instructions and safety precautions in this manual and on all product labels. Failure to follow the safety precautions could result in serious injury or death.

INTRODUCTION

W E L C O M E T O T H E O N T I M E FA M I LY
Thank you for choosing an ONTIME Electric Bike. As a leader in electric bike design and distribution in Canada, we are passionate about our customers riding their bikes more and driving their cars less. We are focused on ensuring that you have a safe and enjoyable riding experience for years to come. At ONTIME, we are committed to developing sustainable zero emission mobility systems and work hard to maintain the satisfaction of our customers. Please stay connected and share anything that can help us improve our products and service.

USE O F MANUAL
For safe and enjoyable operation and installation of all ONTIME Drive Systems products please carefully read and follow the recommendations outlined in this manual. It is critical that you clearly understand all general operations of various parts of your ebike. Please pay extra attention to any information marked with a caution or warning symbol:

SERVICE & TECHNICAL SUPPORT
Please contact us regarding any technical issues that you encounter, we are here to help. Give us a call, visit our help centre at www.ontimebike.com, or refer to the tutorial videos on our website. This manual is not intended to be an extensive service guide. If you are in need of in-depth immediate service contact your local bike shop.
1.3. ILLUSTRATIONS
The illustrations in this manual may not be perfect representations of your ebike, and some of the components may differ. The models illustrated are for instructional purposes only.

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SAFETY & GENERAL TIPS

STREET LEGALITY
· Electric bikes or conversion kits considered street legal under Canadian and US Federal Electric Bike Regulations are viewed as bicycles, not motorized vehicles and do not require an insurance license plate or driver’s license. It is important to check your province/state, county, and local laws to ensure that your ebike complies with local regulation provisions
· ONTIME ebikes general settings comply with 28mph max assisted speed, 750W max mechanical power, equipped with brake cut-off switches and options to control assist power while riding. These provisions suffice all USA/Canada federal and provincial regulations. Parks and other privately managed properties might have different rules. ONTIME ebikes are considered ebike Class III in the US
· Please note street legal does not mean cyclists can ride an electric bike or trike on bicycle pathways and trails that restrict the use of electric assist bikes
· There may be components such as throttle that have a different legal definition depending on the province/state you are located in. Because of this we have provided controller settings that can adapt to a variety of specifications
· By modifying an electric bike or conversion kit’s settings, upgrading a component’s capacity, such as the controller or motor, the product may lose its street legality even if modifications are done by a professional. If at any point ONTIME Drive Systems is asked to implement upgrades, we will notify you if the modifications exceed street legal limits
· ONTIME is not liable for the legality of use of products in various locations
Your insurance policy may not provide coverage for accidents related to the use of an ebike. Make sure to contact your insurance company to know about your coverage.

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2.2. RULES OF THE ROAD
Failure to follow recommendations outlined in this section may cause damage to property, injury, or even death.
· Always obey all the traffic rules, regulations, signs, and signals · Always wear a bicycle helmet that meets or exceeds safety standards · Ride in a single file on the right side of the road · Avoid drain grates, soft road edges, gravel, sand, potholes, and uneven paving · When crossing the railroad track, pay extra attention as you may lose control · Avoid unsafe actions when riding the ebike · Do not carry a payload that shifts your balance, hinder your vision, or affect your hearing · Always have both of your hands on the handlebar · Do not tow or push the product · Replace broken parts immediately · If any ebike component is not functioning properly, end the ride immediately

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BEFORE YOUR FIRST RIDE
· If you have an impairment or disability such as visual impairment, hearing impairment, physical impairment, cognitive impairment, and/or a seizure disorder, consult your physician before riding any ONTIME Drive Systems product
· Before going on your first ebike adventure, take time to get familiar with your ebike · Make sure everything on the bike is secured and tight, the battery is locked, and there is no play
in any screws or bearings · Check if you are able to turn the handlebar while the wheel is held in place · Check if the handle bar is secured to the stem by trying to twist the bars forward and backward · Ride around a quiet area at the lowest PAS (Pedal Assist LCD) setting, get familiar with your
brakes and settings · Be sure to bed in the brakes. Failure to do so will result in lower than optimum braking
performance and can lead to squealing

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BATTERY & CHARGER SAFETY
· Please keep the battery away from excessive heat and moisture, do not spray with high pressure water, and do not store outdoors in freezing temperatures below 0°C
· Always store your battery in a well ventilated, cool, dry room at room temperature · Keep away from children and pets · If you notice any SMOKING OR SPARKING while charging immediately disconnect the battery · Disconnect the battery from the charger once the charger light is green. And disconnect the
charger from the wall plug · Always fully charge the battery before storage and continue to check up on and charge every 2
months. Failure to do so can result in a loss of capacity to the battery and may even permanently damage the battery cells, which will void the warranty · Always unplug the charger when not in use · Take care of the pins. Always be gentle when pulling the charging pin out. Rough use of the pins can cause irreversible damage to the pins and battery · Always use the charger provided by ONTIME for the battery · Make sure you always seal the USB port when not in use · Port is only designed for charging low voltage electronics. · Always unplug the charger when not in use · To minimize chances of sparking, first gently plug the charger into the battery and then plug the charger into the wall · The charger may get hot while charging. Make sure charger’s surrounding is open for natural heat dissipation
NEVER disassemble the battery, there is significant risk of shock and damage to the battery. Doing so will also void the warranty. DO NOT puncture or crush the battery, or expose to server vibrations and impacts.

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Do not puncture or crush the battery. Do not expose the battery to severe vibrations or impacts. Failure to properly use, charge, and store your battery as instructed will void the warranty and could cause a hazardous situation.
Do not use the ONTIME battery charger for any purpose other than charging your ebike. Do not use the ONTIME battery as a power source for any other devices than your ONTIME ebike. If you do so the warranty will not be applicable, and ONTIME Drive Systems will not be liable for any damage to the system or injury to the persons.
2.5. FIRST CHARGE
· When you first receive your battery it will have about 50-70% of charge · Before your first ride, charge your battery up to 7-9hrs, but no longer than that · This may require you to leave the battery in charge even when the charger light is green. Doing
so ensures that each cell is charged to its full capacity · The full voltage of the battery pack should be slightly under 42V, and can be checked in the LCD
display
Do not drop the battery. Damaged batteries can cause fire and may explode which can lead to damaged property, injury or even death.

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CHARGING YOUR BATTERY
· Never store the battery in a discharged state. After every ride, charge the battery as soon as it has reached room temperature. This is to ensure battery health
· When it comes to charging the battery, there are two options you can either charge the battery while it is on the bike, or you may take it with you and charge it in your home or office
· For safety, always turn off your battery before charging · If you choose to take the battery with you to charge, there is a charging port near the battery’s
bottom · Always charge the battery in a well ventilated, cool room. Do not leave the battery unattended for
an extended period · You can check the charge of the battery by pressing and holding the power button · If all the lights are green, you can be assured that the battery is charged above 75% (this
function is only activated when the battery is switched on)
IMPORTANT NOTE: As your battery ages, it will gradually lose capacity. With proper care and maintenance, your lithium ion battery will retain up to 70% of its capacity for about 500 full discharge/recharge cycles. As capacity diminishes, you will notice a gradual drop off in max range capability. When range falls to an unacceptable level, contact your local ONTIME dealer to purchase a new battery.
Please make sure you are gentle anytime you are inserting or removing the port’s charging cable. Failure to do so can result in damaged pins and poor connections.

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BATTERY TRANSPORT
· Lithium-ion batteries are subject to many regulations and are often considered dangerous or hazardous materials by carriers. Be sure to check for relevant laws and ask the carrier for approval prior to shipping a Lithium-ion battery or transporting it by air

BATTERY D ISPOSAL
· Be a friend to the environment. Recycle your old batteries at a local battery recycle centre · Batteries should never be thrown in the garbage · Contact ONTIME for more information about how to recycle your batteries
Disposing of Lithium-Ion batteries incorrectly can allow moisture and oxygen to enter the battery. This can lead to the oxidation of lithium components and which can cause a heat reaction that may include fire or explosion. In addition overcharging, overheating, shock from dropping, or crushing can lead to a heat reaction. Batteries must always be recycled. They should not be thrown in the garbage.

LOCAL REGULATIONS
Generally, the regulations for ebikes throughout North America follow the same guidelines; however, there may be local differences such as where you can ride, minimum rider age, or required equipment and registration. Please follow the specific regulations for the use of an electric bicycle in your local municipality. It is the rider’s responsibility to know the local regulations that apply to an electric bicycle and to obey them.

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GENERAL RID ING TIPS
Read, understand, and follow all of the instructions and safety precautions in this manual. Electric Bikes can be dangerous to use. The user or consumer assumes all risk of personal injuries, damage, or failure of the bicycle or system and all other losses or damages to themselves and others and to any property, arising out of or as a result of using the bicycle. As with all mechanical components, your bicycle is subjected to wear and high stresses. Different materials and components may react to wear or stress fatigue in different ways. If the design life of a component has been exceeded, it may suddenly fail, possibly causing injuries to the rider. Any form of crack, scratches or change of coloring in highly stressed areas indicate the life of the component has been reached and should be replaced.
The pedal assist is activated as soon as you spin the pedals or stimulate the throttle, make sure you are firmly seated on the bike and have at least one brake engaged prior to engaging the motor. Failure to do so may result in injury or even death.
Electric bikes, like any other vehicle, require regular maintenance by mechanically inclined persons to guarantee safety of use. Screws and nuts are subject to become loose due to road vibration, especially within the first few kilometers of use. Make sure you inspect your bike often and have it serviced by a professional regularly.
Failure to wear a helmet and other recomended safety gear when riding an ebike can lead to serious injury or death.

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· Always ride at a speed that’s appropriate for the conditions. Higher speed means higher risk
· Ensure brakes and motor cut off switch are working prior to every ride
· Ensure nothing is loose (ie bolts, battery, wheels, pedals, and handlebar) and everything is secured on the bike prior to every ride
· Always keep both hands on the handlebars and both feet on the pedals
· Do not operate if you are sleepy, sedated or while under the influence of drugs and/or alcohol · If motor speed is noticeably dropping while climbing a hill, assist the motor by pedaling
· Do not pedal around a corner as you may gain to much speed and lose control
· Always keep the brakes covered, and be prepared to stop in case of emergency
· Apply both brakes simultaneously and smoothly
· Make sure you clearly understand that it is very difficult for any vehicle to notice your presence, ALWAYS assume that you cannot be seen and dress in bright colours, reflective gear and use bright lights
· Ebikes are silent and move faster than people and traffic expect them to. Ensure those around you are aware you are approaching by ringing your bell and verbally address pedestrians when passing by, or when riding in areas where wildlife are located
· Wet weather impairs traction, braking and visibility, both for the cyclist and for other vehicles sharing the road. The risk of an accident is dramatically increased in wet conditions
· Reflectors are not a substitute for required lights. Riding at dawn, at dusk, at night or at other times of poor visibility without adequate bicycle lighting systems and without reflectors is dangerous and may result in serious injury
· Ensure your wheels are TRUED before each ride. Spin each wheel and check for brake clearance and side to side wobble. If a wheel wobbles side to side even slightly or rubs against or hits the brake pads, take the bike to a qualified bike shop to have the wheel trued
· Never ride with headphones. They mask traffic sounds and emergency vehicles sirens, distract you from concentrating on what is going on around you. Headphone wires can tangle in the moving parts of the bicycle, causing you to lose control
· Wear proper attire, including bright clothing, protective glasses, and sturdy shoes. Never wear a loose-fitting dress or long dress when riding as it can get caught in the moving parts of the bike and cause serious injury or even death
· Always wear an approved helmet and ensure it fits according to the manufacturers’ instructions. Ensure your helmet meets the latest certification standards and is appropriate for the type of riding you do and if there are any special requirements for riding an electric bike

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· At temperatures below -10°C the motor grease might be too stiff for sudden throttle, high speed and high-power rides. Give the motor some low speed and low power spins and warm up the gears before going full power
· Avoid changing gears very rapidly from first gear to the last gear, or vice versa. If you change multiple gears too quickly, the chain may come off the front sprocket
· Never pedal backwards while shifting, this could jam the chain and cause serious damage · Never shift gears under heavy loads, this may break the chain. You must only apply just enough
force so that the gear can shift
2. 11. BIKE FIT
· It is important to ensure your ebike is a suitable size for you. Not only for your safety but also for your comfort. Incorrect sizing, seat height, and reach can lead to various ailments, such as knee pain, back pain, and groin pain. We recommend seeking professional help when choosing and setting up the right bike for yourself
· This is a general sizing chart that you can use to know what sizes are suitable for you
2 .11 .1. ONTIME PHONTOM
· Standover Height is the basic element of bike fit; it is the distance from the ground to the top of the bicycle frame, or the level your pelvic area reaches when straddling the bike
· Your bike should have a minimum standover height clearance of two inches (5cm) · To check for correct standover height, straddle the bike while wearing the shoes you plan to
wear while riding, and bounce vigorously on your heels. If your pelvic area touches the frame, the bike is too big for you and is therefore unsafe to ride

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2.12. SAFE OPERATING CONDITIONS
CARRYING CARGO · Always ensure that any luggage or child seat is securely attached to the bike and there are
no loose cables. Carrying a load requires getting accustomed to. Practice maneuvering and braking on a flat, hazard and traffic free street with and without a load before going out into the road. Carrying a seated passenger or heavy load involves risks, foremost of which can be decreased braking power and increased stopping distance. The maximum weight capacity is 286lb shared between the rider and cargo
WEIGHT CAPACITY · ONTIME PHANTOM eBike IS designed with a maximum weight capacity of 86LB.
Exceeding the maximum weight capacity can result in damage to the bike, which can lead to serious injury or death
UNSAFE USE · This bike is not designed for any purpose other than commuting and cruising in a relaxed, safe
manner. Do not use this bike to jump over curbs, or ride on technical mountain /off-road trails

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PRODUCT DESCRIPTION

PHONTOM COMPONENTS

28 27
26

30 29

25

20 18 19

24

23 22 21

17

16 15 14

1

Display Unit

2

Keypad

3

Handlebars

4

Brakes

5

Handlebar Adjustment Bolt

6

Headset

7

Top Cap

8

Brake cables, shifter cables and electric

wires

9

Headlight

10 Front Fork 11 Front Tire

12 Wheel Rim

13 Spokes

14 Air Valve Stem

15 Quick Release Lever

16 Disk Brake Caliper 17 Front Fender Brace 18 Front Fender 19 Controller 20 Battery 21 Pedal 22 Crank Arm 23 Chain
24 Derailleur 25 Rear Wheel 26 Rear Fender 27 Taillight 28 Rear Rack 29 Seat Stem 30 Saddle

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3.2. ONTIME PHANTOM SPECIFICATIONS

Model: ONTIME PHANTOM Frame: 6061 Aluminum Alloy
Fork: Aluminum Alloy Front and Rear Suspension
Rear derailleur: 8 Speed Brake Set: Mechanical Disc Brakes, 180mm Crankset: 170MM w/40T
Set: 3/32×48T×170mm×9/16, alloy crank with single chain ring cover, PROWHEEL PRO-748P BB sets: sealed B.B sets, B908 Pedal: Alloy Platform, 9/16 Chain: 8 speed Tire: 27.5″ X 2.8″ Ebike rated
Rim: Aluminum Alloy 36h Front and Rear
Speed: Up to 28MPH on Pedal Assist

Saddle: Padded with Black PU
Shift Lever: 8 Speed Trigger Rear Light: battery light RL13 Spokes: Black Stainless 13 Gauge Motor: BAFANG- 750KW brush hub motor, 160 NM Torque Battery: Lithium-ion 48V, 14Ah (672wh)
Hubs: 13G X 36H Disc Nutted Front and Rear Sensor: Speed Sensor
Display: TFT Smart Easy Read Display with Backlight, Colorful Screen
Stem: E: 60MM, H:60MM Seat Post: Aluminum Alloy, 31.8mm X 250mm
Weight: 84LB Gross Weight With Front and Rear Fender and Rear Rack Seat Clamp: Quick Release

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ASSEMBLY INSTRUCTIONS

GENERAL REQUIREMENTS
Products listed in your order need to be installed professionally, as they require fine-tuning and adjustment after installation. It is highly recommended to get help from an experienced mechanic, refer to your local dealers, or book an appointment with us for an Installation session. If you choose to do it yourself, with your own responsibility, please make sure you refer to our available online guides as this is a safety concern.

Some Bicycle accessories may present a choking hazard and other hazards to small children. Keep any bike parts accessories, tools away from small children.

UNBOXING
· Open the box from the top side · Please be careful when pulling the frame out, it is the heaviest part of the bike, and the handlebar
is attached. You must be careful to protect the cables from getting tangled · Two people are recommended for the unboxing procedure

UNPACKING
· Cut all the zip ties and separate the wheel · Do not damage the battery as it is mounted on the bike frame · Remove all packaging wrap

While cutting zip ties be careful not to scratch or damage your bike, be extra cautious while cutting zip ties around wire connections and cable housings. Do not damage the battery when removing it the frame from the box.

TOOLS REQUIRED
· Allen key set (included), Wrench (not-included)

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While cutting zip ties be careful not to scratch or damage your bike, be extra cautious while cutting zip ties around wire connections and cable housings. Do not damage the battery when removing it the frame from the box.

Remove Package Securing Pins

Remove Packaging Wraps

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4. 5. INSTALLING HANDLE BAR Use the Hexagon Screw (Found Inside The Hex Key Set)

Unscrew the four handle-bar mount screws

Aligning the handle-bar onto the front tube and secure the four screws

Flip the Bike upside down & Place the bike handle-bars on top foams for protection

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4. 6. INSTALLING FRONT WHEEL Use the Hexagon Screw (Found Inside The Hex Key Set)

To Loosen The Disc Break Caliber ­ Rotate counter-clockwise 2-3 clicks

Properly align the wheel disc onto the disc break caliber

Align the wheel disc onto the disc break caliber

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Carefully align the front wheel onto the wheel mount

Insert wheel lock pin & tighten the wheel

Tighten the wheel lock pin with the hexagon screwdriver

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4. 7. INSTALLING BIKE PEDALS Use a Wrench (Not Included)

Identify Left (L) & Right (R) Bike Pedals

Use a wrench to secure each bike pedals (clockwise)

Flip the bike over & secure the bike stand

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4. 8. INSTALLING BIKE SEAT & ASSEMBLY COMPLETE

Place the seat into seating slot

Tighten the seat with a hexagon key

Installation Complete

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OPERATING YOUR PRODUCT

TFT MONITOR OPERAT ION
Never sit on your ebike when it is resting on its kickstand. This may cause the ebike to tip over.
Please make sure you keep the LCD Display in a safe place (in a closed environment) and away from children. The display has a small battery inside, which has to be charged fully. If by accident someone applies throttle, the motor may get activated. ONTIME drives will not be liable for any consequences.
Make sure you are seated on the bike and have both of your hands on the handle before turning on throttle control. Failure to do so may result in loss of control and may cause serious injury or even death.
5.2. ACTIVATING SYSTEM LIGHTS
· To turn the head and LCD lights ON and OFF, simply press and hold the UP arrow on the LCD display for about two seconds until you see the display light up

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5.3. LCD METER PROGRAMMING AND USE

· If the error information from the display cannot be corrected according to the inst-ructions, please contact your retailer.
· The product is designed to be waterproof. It is highly recommended to avoid submerging the display under water.
· Do not clean the display with a steam jet, high-pressure cleaner or water hose.
· Model: DP C18.CAN BUS · The housing material is PC; the
Display Glass is made of highcurrentem material:

· Please use this product with care.
· Do not use thinners or other solvents to clean the display. Such substances can damage the surfaces.
· Warranty is not included due to wear and normal use and aging.
· The label marking is as follows:
Note: Please keep the QR code label attached to the display cable. The information from the Label is used for a later possible software update.

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Specifications
· Operating temperature: -20~45
· Storage temperature: -20~50
· Waterproof: IP65 · Bearing humidity:
30%-70% RH

Functional Overview
· Speed display (including top speed and average speed, switching between km and miles).
· Battery capacity indicator. · Automatic sensors explanation of the light-ing
system. · Brightness setting for backlight. · Indication of performance support. · Motor output power and output current indicator. · Kilometer stand (including single-trip distance,
total distance and remaining distance). · Walk assistance. · Setting the support levels. · Energy consumption indicator CALORIES (Note: If
the display has this function). · Display for the remaining distance.
(Depends on your riding style)
· Setting password.

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5.4. DISPLAY INSTALLATION

1.Open the clamps of display and insert the rubber rings on the inside of the clamps.

3.Open the clamp on the D-pad and place it in the correct position, Using 1 X M3*12 screw tighten the D-pad onto the handlebar. Torque requirement: 1N.m.

2.Now place the display on to the handlebar in the correct position. Now with 2 X M3*12 screws tighten the display into position. Torque requirement: 1N.m.

4.Please link the display to the EB-BUS cable.

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5.5. NORMAL OPERATION

Press and hold

(>2S) on the display to turn on the system. Press and hold

(>2S) again to turn off the system.

If the “automatic shutdown time” is set to 5 minutes (it can be set with the “Auto Off” function, See “Auto Off”), the display will automatically be turned off within the desired time when it is not in op-eration. If the password function is
enabled, you must enter the correct password to use the system.

Selection of Support Levels
When the display is turned on, press the or (<0.5S) button to switch to the support level, the lowest level is 0, the highest level is 5. When the system is switched on, the support level starts in level 1. There is no support at level 0.

Selection Mode Briefly press the

(0.5s) button to see the different trip modes.

Trip: daily kilometers (TRIP) – total kilometers (ODO) – Maximum speed (MAX) – Average speed (AVG) – Range (RANGE) Energy consumption (CALORIES(only with torque sensor fitted)) – Travel time (TIME).

Switching the System ON/OFF

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Headlights / backlighting Hold the (>2S) button to activate the headlight and taillights. Hold the (>2S) button again to turn off the headlight. The brightness of the backlight can be set in the display settings “Brightness”. If the display /Pedelec is switched on in a dark environment, the display backlight/headlight will automatically be switched on. If the display backlight/headlight has been manually switched off, the automatic sensor function is deactivated. You can only turn on the light manually. After switching on the system again.
ECO/SPORT Modus Press and hold the (<2S) Button, to change from ECO mode to Sport mode. (Depending on the version of the pedelec manufacturer)
Walk Assistance The Walk assistance can only be activated with a standing pedelec. Activation: Press the button until this symbol appears. Next hold down the button whilst the symbol is displayed. Now the Walk assistance will activate. The symbol will flashes and the pedelec moves approx. 6 km/h. After releasing the button, the motor stops automatically and switches back to level 0.

SERVICE
The display shows “Service” as soon as a certain number of kilometers or battery charges has been reached. With a mileage of more than 5000 km (or 100 charge cycles), the “Service” function is displayed on the display. Every 5000 km the display “SERVICE” is displayed every time. This function can be set in the display settings.

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SETTINGS

After the display is turned on, quickly press the button twice, to access the “SETTINGS” menu. By pressing the or
(<0.5S) button, you can select: Display Settings, Information or EXIT. Then press the (<0.5S) button to confirm you selected option. Or select “EXIT” and press the (<0.5S) button to return to the main menu, or select “BACK” and press the (<0.5S) button to return to the Settings interface. If no button is pressed within 20 seconds, the display will automatically return to the main screen and no data will be saved.

5.6.1 “Display setting”
Press the or (<0.5S) button to select Display Settings, and then briefly press the (<0.5S) button to access the following selections.

You can quickly press the (<0.5S) button twice at any time, to return to the main screen.

5.6.1.1 “Unit” Selections in km/Miles
Press the or (<0.5S) button to highlight “Unit” in the Display settings menu, and then press the (<0.5S) button to select. Then with the or button choose between “Metric” (kilometer) or “Imperial” (Miles). Once you have chosen your desired selection, press the (<0.5S) button to save and exit to the “Display setting” interface.

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5.6 .1.2 “Service Tip” Switching the notification on and off
Press the or (<0.5S) button to highlight “Service tip” in the Display settings menu, and then press (<0.5S) to select. Then with the or button choose between “ON” or “OFF”. Once you have chosen your desired selection, press the (<0.5S) button to save and exit to the “Display setting” interface.
5.6.1.3 “Brightness” Display brightness
Press the or (<0.5S) button to high-light “Brightness” in the Display settings menu.Then press (<0.5S) with the or button choose between “100%” / “75%” / “50%” /” 30%”/”10%” . Once you have chosen your desired selec- tion, press the (<0.5S) button to save and exit to the “Display setting” interface.
5.6.1.4 “Auto Off” Set Automatic system switch off time
Press the or (<0.5S) button to highlight “Auto Off” in the Display settings menu, and then press (<0.5S) to select. Then with the or button choose between “OFF”, “9”/”8″/”7″/”6″/”5″/”4″/”3″ /”2″/”1″, (The numbers are measured in minutes). Once you have chosen your de-sired selection, press the (<0.5S) button to save and exit to the “Display setting” interface.
5.6.1.5 “MAX PAS” Support level
(Function not available with ECO/SPORT display) Press the or (<0.5S) button to

highlight “Max Pass” in the Display settings menu, and then press (<0.5S) to select. Then with the or button choose between “3/5/9” (the amount of support levels). Once you have chosen your desired selection, press the (<0.5S) button to save and exit to the “Display setting”
5.6.1.6 “Default Mode” Set for ECO/Sport mode
Press the or (<0.5S) button to high-light “Default Mode” in the Display settings menu. Then press (<0.5S) to select. then with the or button choose between “ECO” or “Sport”. Once you have chosen your desired selection, press the (<0.5S) button to save and exit to the “Display setting” interface.
5.6.1.7 “Power View” Setting the power indicator
Press the or (<0.5S) button to high-light “Power View” in the Display settings menu, and then press Then with
or button choose between
“Power” or “Current”. Once you have chosen your desired selection, press the (<0.5S) button to save and exit to the “Display setting” interface.

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5.6.1.8 “SOC View” Battery view in volt percent
Press the or (<0.5S) button to highlight “SOC View” in the Display settings menu, and then press (<0.5S) to select. Then with the or button choose between “percent” or “voltage “. Once you have chosen your desired selection, press the (<0.5S) button to save and exit to the “Display setting”
5.6.1.9 “TRIP Reset” Reset mileage Press the or (<0.5S) button to highlight “TRIP Reset” in the Display settings menu, and then press (<0.5S) to select. Then with the or button choose between “YES” or “NO”. Once you have chosen your desired selection, press the (<0.5S) button to save and exit to the “Display setting”

5.6.1.11 “Password”
Press the or (<0.5S) button to choose Password in the menu. Then by briefly pressing (<0.5S) to enter the password selection. Now again with the or (<0.5S) buttons highlight “Start Password” and press the (<0.5S) button to confirm. Now again using the or (<0.5S) Button choose between “ON” or “OFF” and press the (<0.5S) button to confirm.
Now you can input your 4-digit pin code. By using the or (<0.5S) button choose numbers between “0-9”. By briefly pressing the (<0.5S) button you can move on to the next number.
After entering your desired 4-digit code, you must re-enter the 4-digits you chose, to ensure the code is correct.
After selecting a password, the next time you turn on the system it will ask you to input your password. Press the or (<0.5S) button to select the numbers, Then press briefly (<0.5S) to confirm.
After entering the wrong number three times, the system switches off. If you have forgotten the password, please contact your retailer.

5.6.1.10 “AL Sensitivity” Automatic headlight sensitivity
Press the or (<0.5S) button to highlight “AL-Sensetivity” in the Display settings menu, and then press (<0.5S) to select. Then with the or button choose between “0” / ” 1″ / ” 2″/ “3” / “4”/ “5”/ “OFF”. Once you have chosen your desired selection , press the (<0.5S) button to save and exit to the “Display setting”

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Changing the password:
Press the or (<0.5S) button to choose Password in the menu. Then by briefly pressing (<0.5S) to enter the password section. Now again with the or (<0.5S) button highlight “Password set” and press the (<0.5S) button to confirm. Now with the or (<0.5S) buttons and highlight “Reset Password” and with the (<0.5S) button to confirm.
By entering your old password once, followed by inputting the new password twice, then your password will be changed.

Deactivating the password:

use the or buttons to get to the menu point “Password” and

press the (<0.5S) button to highlight your selection. Press the or (<0.5S) button until is

shows “OFF”. Then press

(<0.5S) to select.

Now enter your password, to deactivate it.

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5.6.1.12 “Set Clock”
Press the or (<0.5S) Button to access the “Set Clock” menu. Then briefly press the
(<0.5S) button to confirm selection. Now press the or (<0.5S) button and input the correct number (time) and press the (<0.5S) button to move to the next number. After entering the correct time, press the (<0.5S) button to confirm and save.
5.6.2 “Information”
Once the system is turned on, quickly Press the (<0.5S) button twice to access the “SET-TINGS”
menu. Press or (<0.5S) button to select “Information”, and then press the (<0.5S) button to confirm your selection. Or select the point “Back” by confirming with the (<0.5S) button to return to the main menu.
5.6.2.1 Wheel Size and Speed Limit The “Wheel Size” and “Speed Limit” cannot be changed, this information is here to be viewed only.
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5.6.2.2 Battery Information
Press the or (<0.5S) button to access the Battery Info menu, and then press the
(<0.5S) button to select confirm. Now press the or (<0.5S) button and select “Back” or “Next Page”. Then press the (<0.5S) button to confirm, now you can read the battery information.

Content TEMP TotalVolt Current Res Cap Full Cap RelChargeState AbsChargeState Cycle Times
Max Uncharge Time

Explanation Current temperature in degrees (°C)
Voltage (V) Discharge (A) Remaining Capacity (A/ h)
Total Capacity (A/h) Default Loader Status (%)
Instant charge (%) Charging cycles (number) Maximum time in which no charge was made (Hr)

Last Uncharge Time Total Cell Cell Voltage 1 Cell Voltage 2 Cell Voltage n HW SW

Number (individual) Cell Voltage 1 (m/V) Cell Voltage 2 (m/V) Cell Voltage n (m/V) Hardware Version Software Version

NOTE: If no data is detected, “–” is displayed.

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5.6.2.3 Controller Information
Press the or (<0.5S) button and select “CTRL Info”, and then press the (<0.5S) button to confirm. Now you can read the controller information. To Exit press the (<0.5S) button, once “EXIT” is highlighted to return to the information settings.

5.6.2.5 Torque Information
Press the or (<0.5S) button and select “Torque info”, then press the (<0.5S) button to read the software and hardware data in the display. To Exit press the (<0.5S) button, once “EXIT” is highlighted to return to the information settings.

5.6.2.4 Display Information
Press the or (<0.5S) button and select Display Info, then press the (<0.5S) button to read the software and hardware data in the display. To Exit press the (<0.5S) button, once “EXIT” is highlighted to return to the information settings.

5.6.2.6 Error Code
Press the or (<0.5S) button and select “Error Code”, and then press the (<0.5S) button to confirm. It shows error informa-tion for the last ten errors of the pedelec. Error code “00”means that there is no error. To return to the menu press the (<0.5S) button, once “BACK” is highlighted to return to the information settings.

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5.7 ERROR CODE DEFINITION

The HMI can show the faults of Pedelec. When a fault is detected, the icon following error codes will be indicated too.

will be indicated and one of the

Note: Please read carefully the description of the error code. When the error code appears, please first restart the system. If the problem is not eliminated, please contact your dealer or technical personnel.

Error 04

Declaration The throttle has fault.

Troubleshooting
1. Check the connector and cable of the throttle are not damaged and correctly connected. 2. Disconnect and reconnect the throttle, if still no function please change the throttle.

05

The throttle is not back in its correct position.

Check the connector from the throttle is correctly connected. If this does not solve the problem, please change the throttle.

07

Overvoltage protection

1. Remove and re-insert the battery to see if it resolves the problem. 2. Using the BESST tool update the controller. 3. Change the battery to resolve the problem.

08

Error with the hall sensor signal inside the motor

1. Check all connectors from the motor are correctly connected. 2. If the problem still occurs, please change the motor.

09

Error with the Engine phase’s

Please change the motor.

10

The temperature inside the en-gine has reached its maximum protection value

1. Turn off the system and allow the Pedelec to cool down. 2. If the problem still occurs, please change the motor.

11

The temperature sensor inside the motor has an error

Please change the motor.

Error with the current sensor in the

12

controller

Please change the controller or contact your supplier.

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Error 13 14 15

Declaration
Error with the temperature sensor inside of the battery
The protection temperature inside the controller has reached its maximum protection value
Error with the temperature sensor inside the controller

Troubleshooting
1. Check all connectors from the battery are correctly connected to the motor. 2. If the problem still occurs, please change the Battery.
1. Allow the pedelec to cool down and restart the system. 2. If the problem still occurs, please change the controller or contact your supplier.
1. Allow the pedelec to cool down and restart the system. 2. If the problem still occurs, Please change the con-troller or contact your supplier.

21

Speed sensor Error

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Torque signal Error

1. Restart the system 2. Check that the magnet attached to the spoke is aligned with the speed sensor and that the distance is between 10 mm and 20 mm. 3. Check that the speed sensor connector is connect-ed correctly. 4. Connect the pedelec to BESST, to see if there is a signal from the speed sensor. 5. Using the BESST Tool- update the controller to see if it resolves the problem. 6. Change the speed sensor to see if this eliminates the problem. If the problem still occurs, please change the controller or contact your supplier.
1. Check that all connections are connected correctly. 2. Please connect the pedelec to the BESST system to see if torque can be read by the BESST tool. 3. Using the BESST Tool update the controller to see if it resolves the problem, if not please change the torque sensor or contact your supplier.

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Error

Declaration

Troubleshooting

26

Speed signal of the torque sensor has an error

27

Overcurrent from controller

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Communication problem

1. Check that all connections are connected correctly. 2. Please connect the pedelec to the BESST system to see if speed signal can be read by the BESST tool. 3. Change the Display to see if the problem is solved. 4. Using the BESST Tool update the controller to see if it resolves the problem, if not please change the torque sensor or contact your supplier.
1. Check all connections on the pedelec are correctly connected. 2. Using the BESST Tool run a diagnostics test, to see if it can pinpoint the problem. 3. Change the display to see if the problem is solved. 4. Change the EB-BUS cable to see if it resolves the problem. 5. Using the BESST tool, re-update the controller software. If the problem still occurs please change the controller or contact your supplier.
1. Check all connectors are correctly connected on the brakes. 2. Change the brakes to see if the problem is solved.

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Brake signal has an error (If brake

sensors are fitted)

If problem continues Please change the controller or contact your supplier.

35

Detection circuit for 15V has an error

Using the BESST tool update the controller to see if this resolves the problem. If not, please change the controller or contact your supplier.

36

Detection circuit on the keypad has an error

Using the BESST tool update the controller to see if this resolves the problem. If not, please change the controller or contact your supplier.

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Error 37 41 42 43 44 45 46 47 48 61 62
71
81

Declaration WDT circuit is faulty Total voltage from the battery is too high Total voltage from the battery is too low Total power from the battery cells is too high Voltage of the single cell is too high Temperature from the battery is too high The temperature of the battery is too low SOC of the battery is too high SOC of the battery is too low Switching detection defect Electronic derailleur cannot release.
Electronic lock is jammed
Bluetooth module has an error

Troubleshooting Using the BESST tool update the controller to see if this resolves the problem. If not, please change the controller or contact your supplier.
Please change the battery.
Please Charge the battery. If the problem still occurs, please change the battery.
Please change the battery.
Please change the battery.
Please let the pedelec cool down. If problem still occurs, please change the battery. Please bring the battery to room temperature. If the problem still occurs, please change the battery.
Please change the battery.
Please change the battery. 1. Check the gear shifter is not jamme 2. Please change the gear shift .
Please change the derailleur.
1. Using the BESST tool update the Display to see if it resolves the problem. 2. Change the Display if the problem still occurs, please change the electronic lock.
Using the BEST tool, re-update the software onto the display to see if it resolves the problem. If not, Please change the display.

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5.8. OPERATING RANGE
Expect a range of about 70 km with medium motor use, flat ground, light wind and for an average weight person.
The range on ebikes can vary greatly and are heavily dependent on these factors: · Battery age · Rider and luggage weight · Road conditions (gravel or smooth) · Tire condition and PSI · Wind speed and direction · Bike usage (heavy acceleration and high speeds will drain the battery
faster) · Road slopes or hills · Pedaling power and gear selection · Weather and temperature
5.9. MAXIMIZE YOUR RANGE
· Fully charge your battery before each ride · Ride in pedal-assist mode as much as you feel comfortable- the more you assist the motor, the
longer it will assist you · Service your bike periodically, ensuring bearings run smoothly and the brakes do not rub the
rotors or rims · Minimize the weight you carry · Lubricate the chain every few rides, more so if riding in the rain · Clean the drivetrain as often as you can and at least thoroughly clean it once a month · Avoid sudden starts and stops · Minimize use of the throttle · Check and adjust tire pressure

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5.10. PRE-RID E CHECKLIST
Check if all the fasteners are tightened and not loose Check that brakes are functioning properly and that brake pads are positioned correctly Check alignment of handlebar and wheel Check tires are inflated with the correct pressure (3-4 bars) Check that tires have a good threat and no excessive wear Check that wheel spokes are not damaged or loose Check that handlebar and stem are aligned Check that bearing are lubricated and run freely without any grinding Check that pedals are tightened to the cranks Check that chain is clean, lubricated, and runs smoothly Check that frame is not bent or damaged Check that the hub motor is functioning smoothly and in good condition Check that battery has enough charging left on it Lock the battery and remove the key Check seat height Check lights and reflectors

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TRANSPORTATION & STORAGE

TRANSPORTATION
· Please remove the battery and turn it off before transporting the bike. Batteries are not designed to be on the bike while being transported
· Store the battery in a secure location · Misuse of vehicle racks could result in a potentially hazardous situation resulting in injury or
even death · Always remove the battery before using a rack

STORAGE
· Always fully charge the battery before storage · Always switch the battery off before storage or when not in use · If you are storing the battery long term, check and charge the battery every 2 months · Always store the bike somewhere where it is protected from rain, snow, or sunlight · Store the battery in a cool, well-ventilated room at room temperature · You may also seal the terminals with tape to protect against any short circuit · Make sure the charging port is covered

GENERAL TERMS & WARRANTY

WARRANTY
· All products including ebikes and conversion kits, as well as components purchased including motor, controller, display, battery, charger, throttle, PAS sensor, brake sensors are covered by 12 months FREE warranty unless otherwise specified. You can purchase an extended warranty up to 24 months where offered
· Although our warranty is designed to ensure you receive a perfect product at the time of purchase your product will still require maintenance by the user

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· Replacement mechanical parts such as chain, brake, tire, gear adjustment or loose screws or connectors are not covered under the warranty. The warranty is for intrinsic parts defects only
· We do not offer bicycle service and tune up as a part of warranty service · The warranty supports you if you have intrinsically defective parts such as a cracked frame
weld seam or controller circuit failure. It does not include labour or delivery · Delivery of the defective products or parts for repair or replacement to our service shop is the
customer’s responsibility · An ebike is a vehicle that functions in real working conditions and is exposed to unwanted
impacts, shocks, vibrations, heat and cold, accidents, water penetration, salt splash etc. which may cause damage. These damages are not covered under the warranty · If you find a defective product or part within the eligibility period, we supply will supply a free replacement part for you. You might be billed for the cost of delivery or installation fee · If the problem is caused by an accident, wrong or careless installation by the customer, wire stretch, bad storage or not following the instruction manual, the customer will pay the cost of the part and replacement. The cause of the failure and warranty eligibility should be verified by the head of our technical department · Our warranty terms and conditions apply to all customers purchasing our products through dealers, 3rd party or second hand · If a warranty extension is offered for any of our products, you can pay the fee and get covered for the extension through the same terms and conditions. You may apply up to 1 day before the regular warranty period expires
IMPORTANT NOTE: ONTIME does not offer tune-up and bike mechanical services beyond limited installation or repairs of electrical system. Changing settings on the controller from the default manufacturer suggestion settings may cause damage the ebike components. That will void the warranty.

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7.2. REGISTERING YOUR PRODUCT WARRANTY
Please register your ONTIME Drive Systems product by submitting filling out our product warranty registration form at WWW.ONTIMEBIKE.COM
IMPORTANT NOTE: You must register your electric bike with ONTIME Drive Systems within 30 days of purchase for warranty to be valid.
7.3. EXCLUSIONS
ONTIME is released and discharged of any liability for any damages, injuries or claims occurring as a result of neglect, the owner is responsible for the maintenance and safety of all structural and mechanical components of their ebike such as brakes, headset, forks, etc.
7.4. SAT ISFACTION GUARANTEED
We offer guaranteed satisfaction on all our products and services. We provide in-depth free technical sales support to ensure you choose the product that best suits your needs.
7.5. CUSTOMER SERVICE
Our highest priority is to provide the best customer service possible and cultivate a long lasting relationship with each client built on trust and respect. Our customer service is not passive; we are available to actively support you through all ordering or service procedures. We are happy to have in depth conversations with our customers about their requirements or problems. Our personal connection with each client is what differentiates us from common “No-Question” customer service models offered by Amazon or department stores. At ONTIME we are real hardworking people trying to bring great products and services to you in a way no one else does.
7.6. TROUBLESHOOTING, REPAIRS & TECHNICAL SERVICE
· We have a dedicated Help Center including a troubleshooting guide and user manuals to help customers maintain and fix their system in case of errors or failure. You are required to go through the guides and if the solution is not achieved contact our customer service through our ticketing system, providing all observations for our technicians to help figure out the issue
· 90% of cases can get to a solution at this stage by knowing the problem even without need for sending any replacement parts

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· In case the issue is not diagnosed by standard ways; for our hub motor kits, ONTIME ebikes, and other house brand products, since the electrical system is modular and has easy access. We would be able to easily send you replacement parts such as a controller to swap and test and return the defective one. You may be required to purchase the parts initially and pay for the shipping costs. You can return the unused parts for full refund later on
· Customers are required to have a level of technical knowledge with tools to recover their system remotely and safely without our assistance
· If at any stage of the diagnostics or even after parts replacement, it turns out to be a part intrinsic defect within the warranty criteria; we will refund the cost of the purchased component as accepted by warranty validated by the head of technical debt

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CONTACT

LIVE CHAT HOURS Monday ­ Friday: 9am ­ 5pm PST PHONE 1-888-925-6668 WEBSITE www.ontimebike.com

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References

• Outdoor Sports E-Bikes - OnTime Sport – Ontime Bike

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