j5create JUD380 USB 3.0 Mini Dock Installation Guide

j5create JUD380 USB 3.0 Mini Dock Installation Guide

Features

• Dual HDMI™/VGA individual display output
• Supports resolutions up to 2048 x 1152 @ 60 Hz
• USB™ Type-A 3.1 port x 2 ,Gigabit Ethernet port

Windows® – Driver Installation

• Driver will automatically install on Windows® 10 / 8.1 / 7 ( Plug & Play requires Internet access )

Step 1
If you have internet access it is highly recommended that you download the latest driver from www.j5create.com under Support & Services –scroll down to the product’s driver you are installing and download the latest driver for your operating system. (Note: If possible run as an administrator)

If you do not have internet access insert the Driver CD into your computer’s CD-ROM drive. (The setup program should launch automatically) If not, go to My Computer and click on your optical drive and manually run the setup CD by double-clicking on Setup.exe (the prompt may take a minute to appear).

Step 2
Follow the prompts to install the driver (You may have to click on My Computer

downloads and choose j5Usb3.0MultiAdapter to begin installation).

Step 3
Once initial installation has completed, click “Restart” to finish installing the software. After your computer has restarted, first connect the j5create® USB™3.0 Docking Station to your power adapter, HDMI™, VGA, Ethernet, audio, etc. and then to your computer. Now you are ready to use your j5create® USB™3.0 Docking Station!.

Step 4 Display Settings
Windows® : Right click on the icon on the lower right-hand side of the toolbar to open display settings. If your driver automatically installed, you will see a different icon .

macOS® – Driver Installation

• Do NOT plug the j5create® USB™ display adapter into the computer until the driver is completely installed.

Step 1
If you have internet access it is highly recommended that you download the latest driver from www.j5create.com under Support & Services –scroll down to the product’s driver you are installing and download the latest driver for your operating system. (Note: If you have trouble downloading this driver your security settings may need to be adjusted to allow for “downloading from anywhere”)

If you do not have internet access, insert the Driver CD into your computer’s CD-ROM drive. Click on “Finder” under Devices and choose j5create®. Then select the mac-install folder and open the dmg file.

Step 2
Follow the prompts to install the driver (You may have to click on Finder>downloads and choose j5Usb3.0MultiAdapter to begin installation).
For v10.12 users: Please click “OK” when you see the pop-up window. Go to Security and Privacy > General and then click on “Open Anyway” to install the driver.

Step 3
Once initial installation has completed, click “Restart” to finish installing the software. After your computer has restarted, first connect the j5create® USB™3.0 Docking Station to your power adapter, HDMI™, VGA, Ethernet, audio, etc. and then to your computer. Now you are ready to use your j5create® USB™ Docking Station!

Step 4
Go to and then System Preferences and select the Sound and Speaker Output options. Here you can select which device has sound output.

System Requirements

• Windows® 10 / 8.1 / 8 / 7 (32 / 64 bit)

• macOS® v10.8 or later

• Available USB™ 3.1 / 3.0 / 2.0 port

• Office applications / Web
  CPU: Intel® Core™ i3 Dual Core 2.8GHz / RAM: 2GB memory or higher

• One 2K (2048*1152@60Hz) Full-screen video playback
  CPU: Intel® Core™ i5 Quad Core / RAM: 4GB memory or higher

• Two 2K (2048*1152@60Hz) Full-screen video playback
  CPU: Intel® Core™ i7 Quad Core / RAM: 8GB memory or higher
  Graphics card: Intel® HD Graphics 4000/ AMD™ HD 7xxx/ NVIDIA® 5XXM or higher

• Before you upgrade your operating system, update your j5create® product driver first to avoid compatibility issues.

LIMITED WARRANTY

j5create offers a limited 2-year warranty. User’s wear & tear damage is not included. The user shall call or email j5create customer service with the defect information of the product and obtain a return authorization number. Users are responsible for one-way return freight cost and we will take care of one-way freight back. In order to obtain a return authorization number, users should have the following information handy when calling or emailing the service team:

1. a copy of the original purchase invoice to verify your warranty
2. a product serial number
3. a description of the problem
4. customer’s name, address, and telephone number

j5create does not warrant that the operation of the product will be uninterrupted or error-free. j5create is not responsible for damage arising from failure to follow instructions relating to the product’s use. This warranty does not apply to: (a) consumable parts, unless damage has occurred due to a defect in materials or workmanship; (b) cosmetic damage, including but not limited to scratches, dents, and broken plastic on ports; (c) damage caused by use with non-j5create products; (d) damage caused by natural disasters; (e) damage caused by human misuse (lost, accident, abuse, misuse or other external causes); (f) damage caused by operating the product outside the permitted or intended uses described by j5create; (g) damage caused by service (including upgrades and expansions) performed by anyone who is not a representative of j5create or a j5create Authorized Service Provider; (h) a product or part that has been modified to alter functionality or capability without the written permission of j5create; or (i) if any j5create serial number on the product has been removed or defaced. If such a situation occurs, j5create will calculate the cost of materials and repair for your reference. This warranty is given by j5create in lieu of any other warranties expressed or implied.

LIMITATION OF WARRANTY

THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY HAVE OTHER RIGHTS THAT VARY FROM STATE TO STATE (OR BY COUNTRY OR PROVINCE). OTHER THAN AS PERMITTED BY LAW, J5CREATE DOES NOT EXCLUDE, LIMIT OR SUSPEND OTHER RIGHTS YOU MAY HAVE, INCLUDING THOSE THAT MAY ARISE FROM THE NONCONFORMITY OF A SALES CONTRACT. FOR A FULL UNDERSTANDING OF YOUR RIGHTS YOU SHOULD CONSULT THE LAWS OF YOUR COUNTRY, PROVINCE OR STATE. TO THE EXTENT NOT PROHIBITED BY LAW IN YOUR STATE, PROVINCE, JURISDICTION OR COUNTRY, THIS WARRANTY AND THE REMEDIES SET FORTH ARE EXCLUSIVE AND IN LIEU OF ALL OTHER WARRANTIES, REMEDIES AND CONDITIONS, WHETHER ORAL, WRITTEN, STATUTORY, EXPRESS OR IMPLIED. J5CREATE’S RESPONSIBILITY FOR MALFUNCTIONS AND DEFECTS IN HARDWARE AND/OR SOFTWARE IS LIMITED TO REPAIR OR REPLACEMENT AS SET FORTH IN THIS WARRANTY.

J5CREATE’S LIABILITY DOES NOT EXTEND BEYOND THE REMEDIES PROVIDED FOR IN THIS LIMITED WARRANTY, AND J5CREATE DOES NOT ACCEPT LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, FOR THIRD PARTY CLAIMS AGAINST YOU FOR DAMAGES, FOR PRODUCTS NOT BEING AVAILABLE FOR USE, OR FOR LOST OR DAMAGED DATA OR SOFTWARE. J5CREATE DOES NOT WARRANT THAT THE OPERATION OF ANY J5CREATE PRODUCT WILL BE UNINTERRUPTED OR ERROR FREE.

J5CREATE’S LIABILITY IN ANY SITUATION WILL BE NO MORE THAN THE AMOUNT YOU PAID FOR THE SPECIFIC PRODUCT THAT IS THE SUBJECT OF A CLAIM. THIS IS THE MAXIMUM AMOUNT FOR WHICH WE ARE RESPONSIBLE.

EXCEPT FOR THE EXPRESS WARRANTIES CONTAINED IN THIS WARRANTY AND TO THE EXTENT NOT PROHIBITED BY LAW, J5CREATE DISCLAIMS ALL OTHER WARRANTIES AND CONDITIONS, EXPRESS OR IMPLIED, STATUTORY OR OTHERWISE, INCLUDING WITHOUT LIMITATION, WARRANTIES OF MERCHANTABILITY, MERCHANTABLE QUALITY AND FITNESS FOR A PARTICULAR PURPOSE AND WARRANTIES AND CONDITIONS AGAINST HIDDEN OR LATENT DEFECTS. SOME STATES, PROVINCES, JURISDICTIONS OR COUNTRIES DO NOT ALLOW DISCLAIMERS OF IMPLIED WARRANTIES AND CONDITIONS, SO THIS DISCLAIMER MAY NOT APPLY TO YOU.

TO THE EXTENT SUCH WARRANTIES AND CONDITIONS CANNOT BE DISCLAIMED UNDER THE LAWS OF THE UNITED STATES, CANADA (AND ITS PROVINCES) OR OTHERWISE, J5CREATE LIMITS THE DURATION AND REMEDIES OF SUCH WARRANTIES AND CONDITIONS TO THE DURATION OF THIS EXPRESS LIMITED WARRANTY AND, AT J5CREATE’S OPTION, REPAIR OR REPLACEMENT SERVICES. SOME STATES, PROVINCES, JURISDICTIONS OR COUNTRIES MAY NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY OR CONDITION MAY LAST, SO THE LIMITATION DESCRIBED ABOVE MAY NOT APPLY TO YOU.
NO WARRANTIES OR CONDITIONS, WHETHER EXPRESS OR IMPLIED, WILL APPLY AFTER THE LIMITED WARRANTY PERIOD HAS EXPIRED. SOME STATES, PROVINCES, JURISDICTIONS OR COUNTRIES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY OR CONDITION LASTS, SO THIS LIMITATION MAY NOT APPLY TO YOU.

WARRANTY SUPPORT ONLY APPLIES WHEN THE COVERED PRODUCT IS LOCATED WITHIN THE COUNTRY IN WHICH J5CREATE ORIGINALLY SOLD THE SYSTEM, AS REFLECTED IN J5CREATE’S RECORDS. IF YOU NEED SUPPORT FOR THE PRODUCT OUTSIDE OF THE COUNTRY OF ORIGIN (FOR EXAMPLE, WHILE TRAVELING, OR IF THE SYSTEM HAS BEEN RELOCATED TO A NEW COUNTRY), THEN J5CREATE MAY OFFER YOU OTHER SUPPORT OPTIONS FOR AN ADDITIONAL CHARGE.

For more information please visit our website at http://www.j5create.com

Copyright© 2020 j5create. All rights reserved. All trade names are registered trademarks of their respective owners. Features and specifications are subject to change without notice. Product may not be exactly as shown in the diagrams..

STOP!
If you have any problems with this product, please contact our technical support team for assistance.

TECHNICAL SUPPORT

Customer Service: 888-988-0488
Technical Support: 888-689-4088
Email: service@j5create.com
Service Hours: Mon. – Fri. 10:00 – 18:00 E.S.T
Support Ticket: tickets.j5create.com

SOPORTE TÉCNICO
Número gratuito: +1-888-988-0488
Horario de atención:
Lun-Vier. 10:00 – 18:00 U.S.A-E.S.T
Email: service@j5create.com

TECHNISCHER SUPPORT
Kostenloser Anruf bei: +1-888-988-0488
Sprechstunden:
Mon.-Frei. 10:00 – 18:00 U.S.A-E.S.T
E-mail: service@j5create.com

SUPPORT TECHNIQUE
Numéro gratuit : +1-888-988-0488
Heures d’ouverture:
Lun.-Ven. 10:00 – 18:00 U.S.A-E.S.T
Email : service@j5create.com

TECHNICKÁ PODPORA
Zákaznická linka: 888-988-0488
Technická podpora: 888-689-4088
Mon.-Frei. 10:00 – 18:00 U.S.A-E.S.T
E-mail: service@j5create.com
Žádost o pomoc: tickets.j5create.com

TECHNIKAI SEGÍTSÉG
Vevőszolgálat (angol nyelven): 888-988-0488
Technikai támogatás (angol nyelven): 888-689-4088
Mon.-Frei. 10:00 – 18:00 U.S.A-E.S.T
E-mail: service@j5create.com
Support Ticket: tickets.j5create.com

テクニカルサポート
日本における製品のサポートは販売代理店が提供し ております。製品ご購入後のお問い合わせについて は、製品の外箱に記載、貼付された「販売代理店」を ご確認の上、販売代理店へお問い合わせください。 尚、サポートの受付にあたっては製品のシリアル番号 が必要となります。
販売代理店サポートセンターの確認はこちら：
https://jp.j5create.com/pages/contact

技術支援資訊
美國客服專線：+1-888-988-0488
台灣客服專線：+886-2-2269-5533#19
客服時間：
星期一至星期五10:00-18:00 (台灣時間)
Email信箱:service.tw@j5create.com

References

• j5create International
• お問い合わせ – new-jp-j5create

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