SAMSUNG S22C31 22 Inch FHD Essential Monitor User Manual

SAMSUNG S22C31 22 Inch FHD Essential Monitor

Product Information

Product Name: S22C31, S24C31, S27C31*
(Singapore only: S24C310EAE / S27C310EAE)

Product Usage Instructions

Safety Precautions: Follow the safety precautions mentioned in the user manual to prevent personal injury or damage to properties. – Do not open the product as it may result in the risk of electric shock. Refer all servicing to qualified personnel.

Installation: Before installing the product, ensure that you have checked the space around the product and have attached the stand securely. – Use the provided wall mount kit specifications (VESA) if you prefer to mount the product on a wall.

Operation: Connect and use a source device by following the instructions mentioned in the user manual. Ensure that you have read the instructions before connecting. – Tidy up the connected cables to maintain a neat workspace.

Cleaning: Follow the cleaning instructions mentioned in the user manual to keep the product clean and in good condition.

Correct posture to use
the product: Maintain a correct posture while using the product to avoid discomfort or strain on your body.

Preparations: – Install the software required for the product by following the instructions mentioned in the user manual. – Make sure your system meets the system requirements for the software installation.

Menu: Use the menu options to adjust picture settings and access other features of the product.

Troubleshooting Guide: Refer to the troubleshooting guide in case you encounter any issues with the product. – Check the resolution and frequency settings of your device if you are facing screen issues.

Q & A: – Find answers to commonly asked questions in the user manual. 10.

Specifications:  Refer to the specifications section for general information about the product.

Appendix:   The appendix section includes information about responsibility for pay service, product defects, and other relevant details.

Note: Please refer to the complete user manual for detailed instructions and additional information about the product.

*S22C31 S24C31* S27C31*
(Singapore only:** S24C310EAE / S27C310EAE)

The color and appearance may differ depending on the product, and the specifications are subject to change without prior notice to improve the performance.

The contents of this manual are subject to change without notice to improve quality.

• © Samsung
• Samsung owns the copyright for this manual.
• Use or reproduction of this manual in parts or entirety without the authorization of Samsung is prohibited.
• Trademarks other than that of Samsung are owned by their respective owners.

An administration fee may be charged in the following situations:

• An engineer is called out at your request, but it is found that the product has no defect (i.e., where the user manual has not been read).
• You bring the unit to a repair center, but it is found that the product has no defect (i.e., where the user manual has not been read).
• You will be informed of the administration fee amount before a technician visits

Before Using the Product

Safety Precautions

Warning: A serious or fatal injury may result if instructions are not followed.
Caution: Personal injury or damage to properties may result if instructions are not followed.

CAUTION

Electricity and Safety

Warning

• Do not use a damaged power cord or plug, or a loose power socket.
• Do not use multiple products with a single power socket.
• Do not touch the power plug with wet hands.
• Insert the power plug all the way in so it is not loose.
• Connect the power plug to a grounded power socket (type 1 insulated devices only).
• Do not bend or pull the power cord with force. Be careful not to leave the power cord under a heavy object.
• Do not place the power cord or product near heat sources.
• Clean any dust around the pins of the power plug or the power socket with a dry cloth.

Caution

• Do not disconnect the power cord while the product is being used.
• Only use the power cord provided with your product by Samsung. Do not use the power cord with other products.
• Keep the power socket where the power cord is connected unobstructed.
• The power cord must be disconnected to cut off power to the product when an issue occurs.
• Hold the plug when disconnecting the power cord from the power socket.

Installation

Warning

• DO NOT PLACE CANDLES, INSECT REPELLANTS OR CIGARETTES ON TOP OF THE PRODUCT. DO NOT INSTALL THE PRODUCT NEAR HEAT SOURCES.
• Keep the plastic packaging out of the reach of children.
• Children may suffocate.
• Do not install the product on an unstable or vibrating surface (insecure shelf, sloped surface, etc.)
• The product may fall and become damaged and/or cause an injury.
• Using the product in an area with excess vibration may damage the product or cause a fire.
• Do not install the product in a vehicle or a place exposed to dust, moisture (water drips, etc.), oil, or smoke.
• Do not expose the product to direct sunlight, heat, or a hot object such as a stove.
• The product lifespan may be reduced or a fire may result.
• Do not install the product within the reach of young children.
• The product may fall and injure children.
• Edible oil (such as soybean oil) may damage or distort the product. Keep the product away from oil pollution. And do not install or use the product in the kitchen or near the kitchen stove.

Caution

• Do not drop the product while moving.
• Do not set down the product on its front.
• When installing the product on a cabinet or shelf, make sure that the bottom edge of the front of the product is not protruding.
• The product may fall and become damaged and/or cause an injury.
• Install the product only on cabinets or shelves of the right size.
• Set down the product gently.
• Product failure or personal injury may result.
• Installing the product in an unusual place (a place exposed to a lot of fine dust, chemical substances, extreme temperatures or a significant presence of moisture, or a place where the product will operate continuously for an extended period of time) may seriously affect its performance.
• Be sure to consult the Samsung Customer Service Centre if you want to install the product at such aplace.
• Before assembling the product, place the product down on a flat and stable surface so that the screen is facing downwards.

Operation

Warning

• There is a high voltage inside the product. Never disassemble, repair or modify the product yourself.
• Contact the Samsung Customer Service Centre for repairs.
• To move the product, first disconnect all the cables from it, including the power cable.
• If the product generates abnormal sounds, a burning smell or smoke, disconnect the power cord immediately and contact the Samsung Customer Service Centre.
• Do not let children hang from the product or climb on top of it.
• Children may become injured or seriously harmed.
• If the product is dropped or the outer case is damaged, turn off the power and disconnect the power cord. Then contact the Samsung Customer Service Centre.
• Continued use can result in a fire or electric shock.
• Do not leave heavy objects or items that children like (toys, sweets, etc.) on top of the product.
• The product or heavy objects may fall as children try to reach for the toys or sweets resulting in a serious injury.
• During a lightning or thunderstorm, power off the product and remove the power cable.
• Do not drop objects on the product or apply impact.
• Do not move the product by pulling the power cord or any cable.
• If a gas leakage is found, do not touch the product or power plug. Also, ventilate the area immediately.
• Do not lift or move the product by pulling the power cord or any cable.
• Do not use or keep combustible spray or an inflammable substance near the product.
• Ensure the vents are not blocked by tablecloths or curtains.
• An increased internal temperature may cause a fire
• Do not insert metallic objects (chopsticks, coins, hairpins, etc) or objects that burn easily (paper, matches, etc) into the product (via the vent or input/output ports, etc).
• Be sure to power off the product and disconnect the power cord when water or other foreign substances have entered the product. Then contact the Samsung Customer Service Centre.
• Do not place objects containing liquid (vases, pots, bottles, etc) or metallic objects on top of the product.
• Be sure to power off the product and disconnect the power cord when water or other foreign substances have entered the product. Then contact the Samsung Customer Service Centre.

Caution

• Leaving the screen fixed on a stationary image for an extended period of time may cause afterimage burn-in or defective pixels.
• Set the screen to the power-saving mode or moving-picture screen saver when not using the product for an extended period of time.
• Disconnect the power cord from the power socket if you do not plan on using the product for an extended period of time (vacation, etc).
• Dust accumulation combined with heat can cause a fire, electric shock or electric leakage.
• Use the product at the recommended resolution and frequency.
• Your eyesight may deteriorate.
• Do not hold the product upside-down or move it by holding the stand.
• The product may fall and become damaged or cause an injury.
• Looking at the screen too close for an extended period of time can deteriorate your eyesight.
• Do not use humidifiers or stoves around the product.
• Rest your eyes for more than 5 minutes or look at distance objects for every 1 hour of product use.
• Do not touch the screen when the product has been turned on for an extended period of time as it will become hot.
• Store small accessories out of the reach of children.
• Exercise caution when adjusting the product angle or stand height.
• Your hand or finger may get stuck and injured.
• Tilting the product at an excessive angle may cause the product to fall and an injury may result.
• Do not place heavy objects on the product.
• Product failure or personal injury may result.

Cleaning

High-glossy models can develop white stains on the surface if an ultrasonic wave humidifier is used nearby.

• Contact your nearest Samsung Customer Service Centre if you want to clean the inside of the product
  (Service fee will be charged.)
  Do not press the product screen with your hands or other objects. There is a risk of damaging the screen.

• Exercise care when cleaning as the panel and exterior of advanced LCDs are easily scratched.

Take the following steps when cleaning.

1. Power off the product and PC.
2. Disconnect the power cord from the product.
   • Hold the power cable by the plug and do not touch the cable with wet hands. Otherwise, an electric shock may result.
3. Wipe the product with a clean, soft and dry cloth.
   • Wet a soft cloth in water, wing it out well, and then use the cloth to wipe the exterior of the product clean.
   • Do not apply a cleaning agent that contains alcohol, solvent, or surfactant to the product.
   • Do not spray water or detergent directly on the product.
4. Connect the power cord to the product when cleaning is finished.
5. Power on the product and PC.

Correct posture to use the product

Use the product in the correct posture as follows:

• Straighten your back.
• Allow a distance of 45 to 50cm between your eye and the screen, and look slightly downward at the screen.
• Keep your eyes directly in front of the screen.
• Adjust the angle so the light does not reflect on the screen.
• Keep your forearms perpendicular to your upper arms and level with the back of your hands.
• Keep your elbows at about a right angle.
• Adjust the height of the product so you can keep your knees bent at 90 degrees or more, your heels attached to the floor, and your arms lower than your heart.
• Do the Eye exercises or blink frequently, then eye fatigue will be relieved.

Preparations

Installation

Attaching the Stand

• Before assembling the product, place the product down on a flat and stable surface so that the screen is facing downwards.
• Disassembly is the reverse order of assembly.

Precautions for moving the product

Checking the space around the product
Make sure to have enough space for ventilation when placing the product. An internal temperature rise may cause fire and damage the product. Maintain enough space around the product as shown in the diagram when installing the product.

• The exterior may differ depending on the product.

Adjusting the Product Tilt

• The color and shape of parts may differ from what is shown. Specifications are subject to change without notice to improve quality.
• The product tilt can be adjusted.
• Hold the lower part of the product and adjust the tilt carefully

Anti-theft Lock

• An anti-theft lock allows you to use the product securely even in public places.
• The locking device shape and locking method depend on the manufacturer. Refer to the manuals provided with your anti-theft locking device for details.

To lock an anti-theft locking device:

1. Fix the cable of your anti-theft locking device to a heavy object such as a desk.
2. Put one end of the cable through the loop on the other end.
3. Insert the locking device into the anti-theft lock slot at the back of the product.
4. Lock the locking device.
   • An anti-theft locking device can be purchased separately.
   • Refer to the manuals provided with your anti-theft locking device for details.
   • Anti-theft locking devices can be purchased at electronics retailers or online.

Wall Mount Kit Specifications (VESA)

• Install your wall mount on a solid wall perpendicular to the floor. Before attaching the wall mount to surfaces other than plaster board, please contact your nearest dealer for additional information. If you install the product on a slanted wall, it may fall and result in severe personal injury. Samsung wall mount kits contain a detailed installation manual and all parts necessary for assembly are provided.
• Do not use screws that are longer than the standard length or do not comply with the VESA standard screw specifications. Screws that are too long may cause damage to the inside of the product.
• For wall mounts that do not comply with the VESA standard screw specifications, the length of thescrews may differ depending on the wall mount specifications.
• Do not fasten the screws too firmly. This may damage the product or cause the product to fall, leading to personal injury. Samsung is not liable for these kinds of accidents.
• Samsung is not liable for product damage or personal injury when a non-VESA or non-specified wall mount is used or the consumer fails to follow the product installation instructions.
• Do not mount the product at more than a 15 degree tilt.
• Standard dimensions for wall mount kits are shown in the table below.

Control Panel

• The color and shape of parts may differ from what is shown. Specifications are subject to change without notice to improve quality.

Direct Key Guide

• On the Direct Key Guide screen, the following menu options appear when the product screen is switched on or the input source is changed.
• The Direct Key Guide screen shows if Eye Saver Mode is enabled. ( : On, : Off)
• When the product does not display the OSD menu, the JOG Button could be used as below.

Analog mode

• Analog mode option
• UP: Adjust Brightness, Contrast, Sharpness.
• DOWN: Adjust Auto Adjustment.
• Changing the resolution in Display Properties will activate the Auto Adjustment function.
• This function is only available in Analog mode.
• LEFT/RIGHT: Adjust Source.
• PRESS(ENTER): Display Function Key Guide.

HDMI mode

• HDMI mode option
• UP/DOWN: Adjust Brightness, Contrast, Sharpness.
• LEFT/RIGHT: Adjust Source.
• PRESS(ENTER): Display Function Key Guide.

Connecting and Using a Source Device

Read below before connecting the product.

1. Before connecting the product, check the shapes of both ports of the supplied signal cables and the shapes and locations of the ports on the product and external device.
2. Before connecting the product, make sure you remove the power cables from both the product and the external device to prevent damage to the product due to a short circuit or overcurrent.
3. After all signal cables have been properly connected, connect the power cables back to the product and the external device.
4. After connecting is completed, make sure you read the manuals to acquaint yourself with the product functions, precautions, and other information required to use the product properly.
   • Connecting parts may differ in different products.
   • Provided ports may vary depending on the product

Ports

• The functions available may vary depending on the product model. The color and shape of parts may differ from what is shown. Specifications are subject to change without notice to improve quality. Refer to the actual product.

Connecting and Using a PC

Select a connection method suitable for your PC.
Connection Using the D-SUB Cable (Analogue Type)

• When connecting an HDMI cable, use the cable that comes with the components of the product. If you use an HDMI cable other than that provided by Samsung, the image quality may be degraded.

Connection Using an HDMI-DVI Cable

Connecting the Power

1. Connect the power cable to the AC/DC adapter. Then, connect the AC/DC adapter to the DC 14V port on the back of the product.
2. Next, connect the power cable to the power outlet.
3. Press the JOG button on the back of the product to turn it on.
   • The input voltage is switched automatically

Tidying Up the Connected Cables

Setting Optimum Resolution

An information message about setting optimum resolution will appear if you power on the product for the first time after purchase.
Select a language on the information message and change the resolution on your PC to the optimum setting.

• If the optimum resolution is not selected, the message will appear up to three times for a specified time even when the product is turned off and on again.
• If you want to set the optimum resolution for your computer. Please refer to (Q&A) → “How can I change the resolution?”

Menu

• The functions available may vary depending on the product model. The color and shape of parts may differ from what is shown. Specifications are subject to change without notice to improve quality.

Picture

suitable for the environment where the product will be used.

― This menu is not available when Eco Saving Plus is enabled.

― This menu is not available when Game Mode is enabled.

― This menu is not available when Eye Saver Mode is enabled.

In PC mode

•      Custom : Customise the contrast and brightness as required.

•      Standard : Obtain a picture quality suitable for editing documents or using the Internet.

•      Cinema : Obtain the brightness and sharpness of monitors suitable for enjoying video and DVD content.

•      Dynamic Contrast : Obtain balanced brightness through automatic contrast adjustment.

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Description

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 |  | In AV mode

When the external input is connected through HDMI PC/AV Mode is set to AV , and Picture Mode has four automatic picture settings ( Dynamic , Standard , Movie and Custom ) that are preset at the factory. You can activate either Dynamic , Standard , Movie or Custom. You can select Custom which automatically recalls your personalised picture settings.

•      Dynamic : Select this mode to view a sharper image than in Standard mode.

•      Standard : Select this mode when the surroundings are bright.

•      Movie : Select this mode when the surroundings are dark. This will save power and reduce eye fatigue.

•      Custom : Select this mode when you want to adjust the image according to your preferences.

― The input source is 480p, 576p, 720p or 1080p and the product can display normally (Not every model can support all of these signals.).

Brightness|  | You can adjust the general brightness of the picture. (Range: 0~100)

A higher value will make the picture appear brighter.

― This menu is not available when Picture Mode is set to Dynamic Contrast mode.

― This menu is not available when Eco Saving Plus is enabled.

― This menu is not available when Eye Saver Mode is enabled.

Contrast|  | Adjust the contrast between the objects and background. (Range: 0~100)

A higher value will increase the contrast to make the object appear clearer.

― This option is not available when Picture Mode is in Cinema or Dynamic Contrast mode.

― This menu is not available when Game Mode is enabled.

Sharpness|  | Make the outline of objects more clear or blurry. (Range: 0~100)

A higher value will make the outline of objects clearer.

― This option is not available when Picture Mode is in Cinema or Dynamic Contrast mode.

― This menu is not available when Game Mode is enabled.

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Color|  | Adjust the tint of the screen.

•      Color Tone : Select a color tone that best suits your viewing needs.

•      Red : Adjust the red saturation level. Values closer to 100 means greater intensity for the color.

•      Green : Adjust the green saturation level. Values closer to 100 mean greater intensity for the color.

•      Blue : Adjust the blue saturation level. Values closer to 100 means greater intensity for the color.

•      Gamma : Adjust the middle level of luminance.

•      Saturation : Adjust the saturation level. Values closer to 100 means greater intensity for the color.

― This menu is not available when Picture Mode is set to Cinema or Dynamic Contrast mode.

― This menu is not available when Game Mode is enabled.

― This menu is not available when Eye Saver Mode is enabled.

Black Level|  | If a DVD player or set-top box etc is connected to the product via HDMI, image quality degradation (contrast/colour degradation, black level, etc.) may occur, depending on the connected source device.

In such case, Black Level can be used to adjust the image quality.

•      Normal / Low

― This function is only available in HDMI mode.

― Black Level may not be compatible with some source devices.

― The Black Level feature is only activated at a certain AV resolution, such as 480p @ 60 Hz, 576p @ 50 Hz, 720p @ 60 Hz, and 1080p @ 60 Hz.

Eye Saver Mode|  | Set to an optimum picture quality suitable for eye relaxation.
Game Mode|  | Configure the product screen settings for game mode.

Use this feature when playing games on a PC or when a game console such as PlayStation™ or Xbox™ is connected.

― This menu is not available when Eye Saver Mode is enabled.

― When the product turns off, enters power-saving mode or changes input sources, Game Mode turns Off even if it is set to On.

― If you want to keep Game Mode enabled all the time, select Always On.

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Description

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Response Time|  | Accelerate the panel response rate to make the video appear more vivid and natural.

― Use Standard mode when not playing a video or game.

Screen Ratio|  | Change the picture size.

― This option is not available when FreeSync is in On mode.

In PC mode

•      Auto / Wide

In AV mode

•      4:3 / 16:9 / Screen Fit

― The function may not be supported depending on the ports provided with the product.

― Changing the Screen Ratio is available when the following conditions are satisfied.

― The input source is 480p, 576p, 720p or 1080p and the product can display normally (Not every model can support all of these signals.).

― This can only be set when the external input is connected through HDMI PC/AV Mode is set to AV.

Screen Adjustment|  | Adjust the position of the screen or increase the picture quality.

•      H-Position : Move the screen to the left or right.

•      V-Position : Move the screen up or down.

― Connection Using the HDMI Cable

― This menu is only available when Screen Ratio is set to Screen Fit in AV Mode.

When a 480p, 576p, 720p or 1080p signal is input in AV mode and the product can display normally, select Screen Fit to adjust the horizontal position and vertical position in 0-6 levels.

― Coarse , Fine : This function is only available in Analog mode.

OnScreen Display

or right.

•      V-Position : Move the menu position up or down.

Language|  | Set the menu language.

― A change to the language setting will only be applied to the onscreen menu display.

Display Time|  | Set how long the menu window will remain on screen for when it is not in use.

System

screen tearing without all the usual lag and latency. FreeSync can be operated when you use AMD’s graphic card with a supporting FreeSync solution.

For more information, see the FreeSync page.

Eco Saving Plus|  | Reduce energy consumption compared to consumption at the maximum brightness level.

•      Off : Deactivate the Eco Saving Plus function.

•      Auto : The power consumption will automatically be reduced by about 10% over the current setting. (The reduction of power consumption depends on the customer’s screen brightness condition.)

•      Low : Saves up to 25 % energy compared to the maximum brightness.

•      High : Saves up to 50 % energy compared to the maximum brightness.

― This option is not available when Picture Mode is in Dynamic Contrast mode.

― This menu is not available when Game Mode is enabled.

― This menu is not available when Eye Saver Mode is enabled.

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Description

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Off Timer Plus| Off Timer| •      Off Timer : Turn on Off Timer mode.

•      Turn Off After  The off timer can be set within a range of 1 to 23 hours. The product will automatically power off after the specified number of hours.

‒ This option is only available when the Off Timer is set to On.

― For products for the market in some regions, the Off Timer is set to automatically activate 4 hours after the product powers on. This is done in accordance with power supply regulations. If you do not want the timer to activate, go to → System → Off Timer Plus and set Off Timer to Off.

 |  |
 | Eco Timer| •      Eco Timer : Turn on Eco Timer mode.

•      Eco Off After  The Eco Timer can be set between 10 and 180 minutes. The product will automatically power off after the specified time has elapsed.

‒ This option is only available when the Eco Timer is set to On.

PC/AV Mode|  | Set PC/AV Mode to AV. The picture size will be enlarged.

This option is useful when you view a movie.

― Products with a display area of 16:9 or 16:10 are only supported.

Source Detection|  | Select either Auto or Manual as the method to recognize the input source.
Key Repeat Time|  | Control the response rate of a button when the button is pressed.

Acceleration , 1 sec or 2 sec can be selected. If No Repeat is selected, a command responds only once when a button is pressed.

Power LED On|  | Configure the settings to enable or disable the power LED located at the lower part of the product.

•      Working : The power LED is on when the product is turned on.

•      Stand-by : The power LED is on when the product is turned off.

Support

with your monitor’s picture.

― Never turn off the power nor change the input source during self-diagnosis. If possible, try not to interrupt testing.

Information|  | View the current software information. Refer to the actual monitor screen.
Reset All|  | Return all the settings for the product to the default factory settings.

Easy Setting Box

Easy Setting Box enables users to use the product by partitioning multiple sections.

To install the latest version of Easy Setting Box, download it from the Samsung website (http://www.samsung.com).

• The software may not work properly if you do not restart the PC after the installation.
• The Easy Setting Box icon may not appear depending on the PC system and the product specifications.
• If the shortcut icon does not appear, press the F5 key

Restrictions and Problems with the Installation

The Easy Setting Box installation may be affected by the Graphics Card, Motherboard and the Networking Environment.

System Requirements

OS/Hardware

• Windows 7 32Bit/64Bit
• Windows 8 32Bit/64Bit
• Windows 8.1 32Bit/64Bit
• Windows 10 32Bit/64Bit
• At least 32MB of memory
• At least 60MB of free space on the hard disk drive

Troubleshooting

Requirements Before Contacting Samsung Customer Service Centre

• Before calling the Samsung Customer Service Centre, test your product as follows. If the problem persists, contact the Samsung Customer Service Centre

Product diagnosis (Screen issue)
If a problem occurs with the product screen, run Self Diagnosis to check that the product is working properly.

Checking the Resolution and Frequency

If a resolution that is not supported (see the Standard Signal Mode Table) is selected, the Not Optimum Mode message may appear for a short time or the screen may not be displayed properly.

• The displayed resolution may vary, depending on the PC system settings and cables.

Check the following

Installation issue

• The screen keeps switching on and off.
• Check the cable connection between the product and PC, and ensure the connectors are locked.
• Blank spaces are found on all four sides of the screen when an HDMI or HDMI-DVI cable is connected to the product and PC.
• The blank spaces found on the screen have nothing to do with the product.
• Blank spaces on the screen are caused by the PC or graphics card. To resolve the problem, adjust the screen size in the HDMI or DVI settings for the graphics card.
• If the graphics card settings menu does not have an option to adjust the screen size, update the graphics card driver to the latest version.
• (Please contact the graphics card or PC manufacturer for further details about how to adjust the screen settings.)

Screen issue

• The power LED is off. The screen will not switch on.
• Check that the power cable is connected properly.
• If a problem occurs with the product screen, run Self Diagnosis to check that the product is working properly.

The message Check the cable connection and the settings of the source device. appears.

• Check that the cable is properly connected to the product.
• Check that the device connected to the product is powered on.
• Check the PC/AV Mode status. ( → System → PC/AV Mode → HDMI: PC or AV.)
• The message Check the cable connection and the settings of the source device. appears.
• Check that the cable is properly connected to the product.
• Check that the device connected to the product is powered on.
• Check the PC/AV Mode status. ( → System → PC/AV Mode → HDMI: PC or AV.)
• The images on the screen look distorted.
• Check the cable connection to the product.
• The screen is not clear. The screen is blurry.
• Remove any accessories (video extension cable, etc.) and try again.
• Set the resolution and frequency to the recommended level.
• The screen appears unstable and shaky. There are shadows or ghost images left on the screen.
• Check that the resolution and frequency for the PC are within the range of resolution and frequency
• compatible with the product. Next, if required, change the settings, referring to Standard Signal
• Mode Table (P.31) in this manual and the Information menu on the product.
• The screen is too bright. The screen is too dark.
• Adjust Brightness and Contrast.
• The screen color is inconsistent.
• Change the Color settings.
• The colors on the screen have a shadow and are distorted.
• Change the Color settings.
• White does not really look white.
• Change the Color settings.
• There is no image on the screen and the power LED blinks every 0.5 to 1 second.
• The product is operating in power-saving mode.
• Press any key on the keyboard or move the mouse to return to normal operating mode.

The text is blurry.

• If using a Windows OS (e.g. Windows 7, Windows 8, Windows 8.1 or Windows 10): Go to Control Panel
• → Fonts → Adjust ClearType text and change Turn on ClearType. Video playback is choppy.
• Playback of high-definition large video files can be choppy. This may be because the video player is not optimized for the PC resource.
• Try playing the file on another video player.

Source device issue

• A beeping sound is heard when my PC is booting.
• If a beeping sound is heard when your PC is booting, have your PC serviced.

Q & A

• Refer to the user manual for your PC or graphics card for further instructions on adjustment.

How can I change the frequency?

Set the frequency on your graphics card.

•      Windows 7: Go to Control Panel → Appearance and Personalization → Display → Screen Resolution → Advanced settings → Monitor , and adjust Screen Refresh Rate under Monitor settings.

•      Windows 8(Windows 8.1): Go to Settings → Control Panel → Appearance and Personalization → Display → Screen Resolution → Advanced settings → Monitor , and adjust Refresh rate under Monitor settings.

•      Windows 10: Go to Settings → System → Display → Advanced display settings → Display adapter properties → Monitor , and adjust Screen refresh rate under Monitor settings.

How can I change the resolution?

•      Windows 7: Go to Control Panel → Appearance and Personalization → Display → Screen Resolution → Adjust Resolution.

•      Windows 8(Windows 8.1): Go to Settings → Control Panel → Appearance and Personalization → Display → Adjust Resolution , and adjust the resolution.

•      Windows 10: Go to Settings → System → Display → Advanced display settings , and adjust the resolution.

How do I set up  power-saving mode?

•      Windows 7: Go to Control Panel → Appearance and Personalization → Personalization → Screen Saver Settings → Power options or BIOS SETUP on the PC.

•      Windows 8(Windows 8.1): Go to Settings → Control Panel → Appearance and Personalization → Personalize → Screen Saver Settings → Power options or BIOS SETUP on the PC.

•      Windows 10: Go to Settings → Personalization → Lock screen → Screen timeout settings → Power & sleep or BIOS SETUP on the PC.

Specifications

Based on the AC voltage of the adapter. For the DC voltage of the product, refer to the product label.

Signal connectors| HDMI, D-SUB
Environmental conditions| Operating

Temperature: 10 °C – 40 °C (50 °F – 104 °F) Humidity: 10 % – 80 %, non- condensing

Storage

Temperature: -20 °C – 45 °C (-4 °F – 113 °F)

Humidity: 5 % – 95 %, non-condensing

• Plug-and-Play
• This product can be installed and used with any Plug-and-Play compatible system. Two-way data exchange between the product and PC system optimizes the product settings. Product installation takes place automatically.
• However, you can customize the installation settings if desired.
• Panel Dots (Pixels)
• Due to the nature of the manufacturing of this product, approximately 1 pixel per million (1ppm) may be brighter or darker on the LCD panel. This does not affect product performance.
• The specifications are subject to change without notice to improve quality.
• For detailed device specifications, visit the Samsung website.

Standard Signal Mode Table

• Horizontal Frequency

• The time required to scan a single line from the left to the right side of the screen is called a horizontal cycle. The reciprocal number of a horizontal cycle is called horizontal frequency. Horizontal frequency is measured in kHz.

• Vertical Frequency
  Repeating the same picture dozens of times per second allows you to view natural pictures. The repeat frequency is called “vertical frequency” or “refresh rate” and is indicated in Hz.

• This product can be set to only one resolution for each screen size to obtain the optimum picture quality due to the nature of the panel. Using a resolution other than the specified resolution may degrade the picture quality.

• To avoid this, it is recommended that you select the optimum resolution specified for your product.

• Some resolutions listed in the table above may not be available depending on graphics card specifications.

Appendix

Responsibility for the Pay Service (Cost to Customers)

• When the service is requested, in spite of in warranty, we may charge you for a visit from a service technician in the following cases

Not a product defect
Cleaning of the product, Adjustment, Explanation, Re-installation and etc.

• If a service technician is requested to give instructions on how to use a product or simply adjust options without disassembling the product.
• If a defect is caused by external environmental factors (Internet, Antenna, Wired Signal, etc.)
• If a product is reinstalled or devices are connected additionally after installing the purchased product for the first time.
• If a product is reinstalled to move to a different spot or to move to a different house.
• If the customer requests instructions on how to use another company’s product.
• If a customer requests instructions on how to use the network or another company’s Programme.
• If the customer requests software installation and setup for the product.
• If a service technician removes/cleans specks of dust or foreign materials inside of the product.
• If a customer requests an installation after purchasing a product through home shopping or online.

Product damage caused by a customer’s fault

Product damage caused by customer’s mishandling or wrong repair
If a product damage is caused by;

• External impact or drop.
• Use of supplies or separately sold products unspecified by Samsung.
• Repair from a person besides an engineer of an outsourcing service company or partner of Samsung Electronics Co., Ltd.
• Remodeling or repairing the product by the customer.
• Using it with incorrect voltage or non-authorized electrical connections.
• Not following the “cautions” in the User Manual.

Others

•  If the product fails by a natural disaster. (lightning, fire, earthquake, flood damage, etc)
• If consumable components are all used up. (Battery, Toner, Fluorescent lights, Head, Vibrator, Lamp, Filter, Ribbon, etc.)
• If a customer requests a service in case the product has no defect, a service fee may be charged. So please read the User Manual first.

FreeSync

FreeSync technology is a solution that eliminates screen tearing without all the usual lag and latency.
This feature will eliminate screen tearing and lag during gameplay. Improve your gaming experience.
The displayed FreeSync menu items on the monitor may vary, depending on the monitor model and
compatibility with the AMD graphics card.

• Off: Disable FreeSync.
• On: Turn on the AMD graphics cards’ FreeSync function. You may experience intermittent flickers when playing some games.
• Apply the optimum resolution when using FreeSync.
• The refresh rate setting method please refer to Q & A → How can I change the frequency?
• The FreeSync function is only enabled in HDMI mode.
• Use the HDMI cable provided by the manufacturer when using FreeSync.

If you use the FreeSync function while playing a game, the following symptoms may occur:

• The screen may flicker depending on the type of graphics card, the game option settings, or the video being played. Try the following actions: decrease the game setting values, change the current FreeSync mode to Off, or visit the AMD website to check your graphics driver’s version and update it with the latest one.
• While you are using the FreeSync function, the screen may flicker due to variations of the output frequency from the graphics card.
• The response rate during the game may fluctuate depending on the resolution. A higher resolution generally decreases the response rate.――If you encounter any issues when using the function, contact the Samsung Service Center.
• If you change the screen resolution while the function is On, the screen may intermittently blank out due to the graphic card. Set FreeSync to Off and change the resolution.
• The function is unavailable in devices (e.g. AV devices) that have no AMD graphic card. If the function is applied, the screen may malfunction.

The models in the Graphics Cards list support FreeSync
FreeSync can only be used with specific AMD graphics card models. Refer to the following list for supported graphics cards:
Make sure to install the latest official graphics drivers from AMD that support FreeSync.

• For additional AMD graphics card models that support the FreeSync feature, visit the official AMD website.
• Select FreeSync Off if you are using a graphics card from a different manufacturer.
• When applying the FreeSync function via the HDMI cable, it may fail to work due to the bandwidth limitation of certain AMD graphics cards.
• Radeon™ RX Vega series
• Radeon™ RX 500 series
• Radeon™ RX 400 series
• Radeon™ R9/R7 300 series (excluding R9
• 370/X, R7 370/X, R7 265)
• Radeon™ Pro Duo (2016 edition)
• Radeon™ R9 Nano series
• Radeon™ R9 Fury series
• Radeon™ R9/R7 200 series (excluding R9
• 270/X, R9 280/X)

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