TANGERINE BYO Fixed Wireless Router Modem Instructions
- June 13, 2024
- TANGERINE
Table of Contents
**TANGERINE BYO Fixed Wireless Router Modem Instructions
**
Wireless Connection
Step 1
Locate the nbn® Network Termination Device (also known as nbn® Connection box)
that has been installed inside your property.
Step 2
Ensure that the power cable is securely in place and that the POWER, STATUS
and ODU lights are on and solid green. You should see at least one signal
strength light on (this may be flashing).
If the STATUS or ODU lights are off or showing red, please contact our support
team.
Step 3
Now look on the under side of the nbn® Connection box where you can see the Uni-D ports surrounded by yellow.
Using an ethernet network cable connect your router from its WAN port to the relevant Uni-D port on the nbn® Connection box. We generally activate the next available Uni-D port – starting with Uni-D 1. We will detail your Uni-D port number in our emails to you.
Step 4
Connect a computer or laptop to your BYO router via a cable or by Wi-Fi and access the router configuration page. If you are unsure how to do this, please consult the router user guide.
Step 5
Most routers will provide a Quick Start Guide or Setup Wizard – please try and follow these steps. Ensure that your router is configured in WAN mode and encapsulation is set to PPPoE. On most devices you should leave all other settings as default. Then configure your BYO router using the ISP username and password that we will have emailed and SMS’d to you.
Due to the number of router brands available it is hard to give precise setup information here. We recommend consulting your router user guide or speaking to the manufacturer of your device.
Step 6
After you have successfully configured your BYO router please wait a couple of minutes for it to connect to the network. After a couple of minutes you should see the authentication light on the router become lit and steady (not flashing). The authentication light is often labelled ‘Internet’ or ‘www’ or ‘Web’. Please consult your router user guide if you are unsure which light is the authentication light.
Troubleshooting
| SYMPTOM | THINGS TO TRY |
|---|---|
| Status or ODU lights are red on the nbn® Connection box | You will need to |
contact our team in this instance, and we may need to log a fault with NBN Co.
Signal strength is zero or not on|
- Check that the nbn® Connection box is still connected to your Outdoor Unit via the Outdoor Unit Conenction Point on the nbn® Connection box.
- Check that nothing is obstructing the Outdoor Unit from receiving the wireless signal.
- You may need to contact our team in this instance, and we may need to log a fault with NBN Co.
www or internet light does not come on|
- Ensure that the router has been correctly configured with the ISP username and password. Triple check for any spelling mistakes or typos.
- Ensure that you are connected to the correct Uni-D port on the nbn® Connection box.
- Try an alternative network cable to connect your router to the nbn® Connection box.
- Ensure that the router is configured in WAN mode.
Technical Support
If you require assistance setting up your BYO device our team is available.
7AM – 12AM WEEKDAYS
8AM – 8PM SAT & SUNDAY AET
Phone: 1800 211 112
Live Chat:
www.tangerinetelecom.com.au/chat
Whatsapp: +61 429637422
Overseas: +61 3 9021 9632
References
Read User Manual Online (PDF format)
Read User Manual Online (PDF format) >>