beaulieu CANADA Laminate Flooring Instructions

beaulieu CANADA Laminate Flooring

Product Information

• This product is a laminate flooring that is designed to be water resistant but not waterproof. It can be installed in bathrooms, but standing water should never be left on the floor and water spills should be cleaned immediately. The product also requires concrete subfloors to meet humidity requirements.
• The warranty for this product is subject to exclusions and limitations. It applies only to the original purchaser and is not transferable. The original purchaser must keep the original receipt as proof of purchase. If any issues covered by the warranty arise, the original purchaser must contact the retailer within 30 days of detecting the problem.
• Beaulieu Canada, the manufacturer, reserves the right to modify or discontinue any of its products at any time. If the original product is no longer available, Beaulieu Canada may substitute it with a reasonably comparable product. Labor costs to replace visibly defective products after installation are not covered by the warranty.
• The warranty coverage differs for residential and commercial use. Residential warranties apply to products installed in non-commercial, owner-occupied, residential premises such as single-family homes, condominiums, and townhouses. Commercial warranties apply to areas with light and moderate traffic, including private offices, boutiques, hotels, and multi-housing common areas.
• The product is also covered by a wear, stain, and fade warranty. If properly installed and maintained, it will not wear, stain, or fade from normal use for a specified period of time starting from the date of the original purchase. Wear is defined as a change in the printed pattern due to wear through the wear layer. Fade refers to permanent discoloration of the flooring. A stain is a permanent change in color caused by food, beverages, or recommended cleaners.

Product Usage Instructions

1. Before installing the product, lay out the planks from several boxes to determine the optimum appearance.
2. When installing in bathrooms, ensure that no standing water is left on the floor and clean water spills immediately.
3. Concrete subfloors must meet humidity requirements as outlined in the Concrete Substrates paragraph of the user manual.
4. If any issues covered by the warranty arise, contact the retailer within 30 days of detecting the problem and describe the issue.
5. For residential use, install the product in non-commercial, owner-occupied premises such as single-family homes, condominiums, and townhouses. For commercial use, install in areas with light and moderate traffic.
6. To maintain the wear, stain, and fade warranty, properly install and maintain the product according to Beaulieu Canada’s care and maintenance guide.

LAMINATE WARRANTY GUIDE

Beaulieu Canada® recommends that its laminate flooring products be professionally installed. If not, no labor costs would be included should there be a valid claim.

WARNING:
The owner is responsible for the final inspection of the product before installation. If the owner hires a third party to install the product, the owner is responsible for that party’s judgment. Prior to installation, please ensure that the product received is the correct style and color as well as to the customer’s satisfaction. If there are any doubts, do not install the flooring and contact the retailer. Beaulieu Canada will not be held responsible for any costs relating to the installation of unsatisfactory or incorrect products. Products already installed will be deemed acceptable by the owner or installer and will not be considered for warranty. This warranty is subject to exclusions and limitations.

ADDITIONAL INFORMATION FOR HYDRAPLANK PRODUCTS (WATER-RESISTANT LAMINATE)
Some of our laminate products are specifically designed to be water-resistant. However, while water resistant, they are not waterproof, and although it is now possible to install them in bathrooms, at no time should standing water be left on the floor, and water spills should be cleaned immediately. Concrete subfloors must also meet humidity requirements as outlined in the “Concrete Substrates” paragraph.

GENERAL
This general warranty or parts thereof are subject to exclusions and limitations. This warranty applies only to the original purchaser, to the product in its original installation, is prorated, and is not transferable. The original purchaser must keep the original receipt as proof of purchase. If a problem appears that is covered by this warranty, the original purchaser must contact the retailer within thirty (30) days of detecting the issue to describe the problem. Beaulieu Canada reserves the right at any time to modify or discontinue any of its products and will not be liable as a result of any such change. If the original product is no longer available, Beaulieu Canada may substitute it with a reasonably comparable product.

Before installation, the product should be laid out, blending the planks from several boxes to determine the optimum appearance. Beaulieu Canada is not responsible for labor costs to replace visibly defective products after installation. No person other than a Beaulieu Canada claims department representative is authorized to accept or refuse a warranty claim. No person is authorized to waive or modify the terms of this warranty. Beaulieu Canada reserves the right to designate a representative to inspect the flooring and remove samples for analysis prior to accepting or refusing any claim. No repairs, except for urgent ones, may be made until after such inspection or until Beaulieu Canada indicates that such inspection is not required.

INSTALLATION

This limited warranty covers products and reasonable labor costs (as determined by Beaulieu Canada, at its sole discretion) provided a professional installer was used and paid when the product was originally installed, and provided further that such product was installed in accordance with Beaulieu Canada’s installation instructions. These instructions are located inside each box. They can also be obtained by contacting the retailer or by visiting Beaulieu Canada’s website at www.beaulieucanada.com.

REPLACEMENT AND REPAIRS

Beaulieu Canada reserves the right to repair any product or use its own installer to replace it. If Beaulieu Canada repairs or replaces a product as a result of a warranty claim, the consumer is required to remove, store, and replace all fixtures, furnishings, and any items placed over the affected areas subsequent to the original installation. These costs are the consumer’s responsibility. Beaulieu Canada recommends that appropriate replacement stock of the product be kept if needed for future repair or replacement. If a defect covered by this warranty appears during the warranty period, Beaulieu Canada will, at its sole discretion, repair or replace the defective product according to the proration chart found in this document. The replacement product is warranted for the remainder of the original warranty period.

WARRANTY COVERAGE

Residential warranties only apply to products intended for installation in non-commercial, owner-occupied, residential premises (single-family homes, condominiums, townhouses, etc.). Residential rental units fall under the commercial warranty only. Commercial warranties apply to areas that are considered as having light and moderate traffic including private offices, boutiques, bistros, hotel guest rooms, meeting rooms, multi-housing common areas, and hallways.

1. MANUFACTURING DEFECTS
   Beaulieu Canada warrants to the original purchaser that, if properly installed, the product will remain free of manufacturing defects for the indicated period of time specified on the authorized retailer’s sample, starting from the date of the original purchase. The product is manufactured according to the floor covering industry’s standards and tolerances in quality variation. Beaulieu Canada will replace or repair defective products including reasonable labor costs during the first five (5) years from the date of the original purchase. This warranty is subject to exclusions and limitations.

2. WEAR, STAIN AND FADE
   Beaulieu Canada warrants to the original purchaser that, if properly installed and maintained, the product will not wear, stain, or fade from normal use for the indicated period of time specified on the authorized retailer’s sample, starting from the date of the original purchase. This warranty is subject to exclusions and limitations.
   Definitions:

   • “Wear” must be through the wear layer to the degree that the printed pattern is altered.
   • “Fade” must be to the degree that the flooring is permanently discolored.
   • “Stain” is defined as a permanent change in color of the surface of the product caused by food, beverages, and recommended cleaners as indicated in Beaulieu Canada’s care and maintenance guide.

3. NO QUESTIONS ASKED REPLACEMENT

   • Cost of floor covering removal, installation (initial or new), freight of returned goods, delivery, under cushion or underlay, accessories (moldings, baseboards), and any other reinstallation charges of all materials, including, but not limited to, floor covering, walls, plumbing and countertops.
   • Goods sold as second quality, irregular, or used.
   • Installation issues.
   • Stocked inventory or products purchased with a discount are not accepted as replacements.
   • Floor covering that has been glued down, subjected to abuse or vandalism, altered or damaged by smoke, fire, flood, wind, lightning, or any disaster.

LIMITATIONS, TERMS AND CONDITIONS

For any questions regarding the warranty information, the consumer may contact the retailer. The following limitations, terms, and conditions apply to this warranty:

1. Installation. Failure to follow the provided installation instructions may void the warranty. Damage resulting from improper storage, handling, or installation is not covered by this warranty as well as damage resulting from poor or defective workmanship. The products must never be installed outdoors. Cabinets or kitchen islands must not be installed on floating floors.
2. Visible defects. Before and during installation, the product must be inspected under sufficient lighting to detect any visible defects. Under no circumstance should defective products be installed. Beaulieu Canada will not be held liable for labor costs related to the removal of these defective products. Any defective product must be put aside and the retailer must be informed in writing within thirty (30) days, after which no further claim will be accepted. Beaulieu Canada reserves the right to refuse a claim if the percentage of the defective product is less than 5% of the total install. Color and gloss variations resulting from adding products to an existing installation are not covered by this warranty.
3. Abnormal use. This warranty does not cover products that have been put through abnormal use or conditions or abused in any way. This includes, but is not limited to, damage caused by standing liquid or water leaks, damage from falling objects, damage caused by dragging objects or furniture, damage caused by plastic or metal castor wheels from office chairs, neglect, high heel shoes, pebbles or abrasive materials, and improper maintenance. To prevent such damage, any spill should be wiped up immediately, the pet’s nails should be kept trimmed, floor protectors should be installed under the legs of the furniture, and suitable mats should be used at all entryways.
4. Accidents and natural disasters. This warranty does not cover any accidental damage to the product or any natural disasters that may damage the flooring. This includes but is not limited to, damage from fire and smoke, floods, earthquakes, storms, broken pipes, or any other plumbing-related failures.
5. Climate. This warranty does not cover damage to the product resulting from exposure to extreme heat or cold or from extremely humid or dry conditions. Exposure to such conditions will void this warranty. Temperature levels must be maintained between 65°F and 85°F (18.3°C and 29.4°C) and humidity levels must be maintained between 35% and 65% at all times.
6. Subfloor and underlayment. Problems resulting from improper subfloors or underlayment may void this warranty. Damages or noise (squeaking) resulting from excessive subfloor deflection, improper joist assembly, irregular subfloor or subfloors with voids are not covered by this warranty. This warranty does not cover damage from water or moisture trapped underneath the floor. Humidity tests on wooden and concrete subfloors must be undertaken before installing the product. The maximum allowable humidity level for a wooden subfloor is 14% using a proper moisture meter. Concrete subfloors shall have a minimum compressive strength of 3500 psi. Moisture vapor emission rate should not exceed 5 lb/1000 sq. ft. (2.27 kg/92.9 sq. m)/24 hours per ASTM F1869. When using the ASTM F2170 test method, the internal relative humidity should not exceed 80%, and the pH level should be between 7 and 9. Any floating installation over concrete must include an underlayment that contains a vapor barrier with a minimum of 6 – 8 mils (0.15 – 0.20 mm) thick polyethylene film. Only one layer of cushioned underlayment can be installed under laminate products. Installing an additional layer of underlayment under a product that already has an attached pad will void this warranty.
7. Care and maintenance. Failure to properly maintain and care for the product may result in voiding this warranty. Prolonged exposure to liquids may damage the product; therefore, spilled liquids must be wiped up immediately. Cleaning with excess water or inappropriate cleaners will void the warranty. The product must never be waxed, polished nor steam cleaned. Surface scratches are not covered by this warranty.
8. Second quality and clear-outs. Only first-quality goods are covered by this warranty. Product sold as second quality or as part of a promotion is considered sold “AS IS” and is not covered by this warranty.

Please refer to Beaulieu Canada’s website at www.beaulieucanada.com for warranty duration in regards to your specific product.

PERCENTAGE OF COST REIMBURSEMENT
Unless otherwise noted, all warranties are prorated.

RESIDENTIAL 25 YEARS AND +| RESIDENTIAL 20 YEARS| RESIDENTIAL 10 YEARS
---|---|---
CLAIM REPORTED| COVERAGE| CLAIM REPORTED| COVERAGE| CLAIM REPORTED| COVERAGE
1st to 6th years| 100%| 1st year| 100%| 1st year| 100%
7th year| 95%| 2nd year| 95%| 2nd year| 90%
8th year| 90%| 3rd year| 90%| 3rd year| 80%
9th year| 85%| 4th year| 85%| 4th year| 70%
10th year| 80%| 5th year| 80%| 5th year| 60%
11th year| 75%| 6th year| 75%| 6th year| 50%
12th year| 70%| 7th year| 70%| 7th year| 40%
13th year| 65%| 8th year| 65%| 8th year| 30%
14th year| 60%| 9th year| 60%| 9th year| 20%
15th year| 55%| 10th year| 55%| 10th year| 10%
16th year| 50%| 11th year| 50%|  |
17th year| 45%| 12th year| 45%|  |
18th year| 40%| 13th year| 40%|  |
19th year| 35%| 14th year| 35%|  |
20th year| 30%| 15th year| 30%|  |
21st year| 25%| 16th year| 25%|  |
22nd year| 20%| 17th year| 20%|  |
23rd year| 15%| 18th year| 15%|  |
24th year| 10%| 19th year| 10%|  |
25th year| 5%| 20th year| 5%|  |
COMMERCIAL 10 YEARS AND +| COMMERCIAL 7 YEARS| COMMERCIAL 3 YEARS
---|---|---
CLAIM REPORTED| COVERAGE| CLAIM REPORTED| COVERAGE| CLAIM REPORTED| COVERAGE
1st year| 100%| 1st year| 1st year| 1st year| 100%
2nd year| 90%| 2nd year| 2nd year| 2nd year| 50%
3rd year| 80%| 3rd year| 3rd year| 3rd year| 25%
4th year| 70%| 4th year| 4th year| COMMERCIAL 5 YEARS
5th year| 60%| 5th year| 5th year| CLAIM REPORTED| COVERAGE
6th year| 50%| 6th year| 6th year| 1st year| 100%
7th year| 40%| 7th year| 7th year| 2nd year| 75%
8th year| 30%|  |  | 3rd year| 50%
9th year| 20%|  |  | 4th year| 25%
10th year| 10%|  |  | 5th year| 10%
11th year and +| 5%|  |  |  |

LIMITATION OF IMPLIED WARRANTY
The duration of any implied warranty including, without limitation, implied warranties or merchantability or implied warranties of fitness are expressly limited to the duration of the applicable warranty period. Some provinces do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply.

BEAULIEU CANADA DOES NOT GRANT TO ANY PERSON OR ENTITY THE AUTHORITY TO CREATE FOR IT ANY OBLIGATION OR LIABILITY IN CONNECTION WITH THE PRODUCT. THIS LIMITED WARRANTY IS IN LIEU OF ANY AND ALL OTHER WARRANTIES, EXPRESS OR IMPLIED. BEAULIEU CANADA WILL NOT BE LIABLE TO THE CONSUMER OR ANY OTHER PERSON OR ENTITY FOR ANY INCIDENTAL, SPECIAL, PUNITIVE, OR CONSEQUENTIAL DAMAGES (INCLUDING BUT NOT LIMITED TO LOST PROFITS OR USE OF THE ROOM OR SPACE WHERE THE PRODUCT IS INSTALLED) ARISING OUT OF BREACH OF THIS LIMITED WARRANTY. SOME PROVINCES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF IMPLIED WARRANTIES OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE EXCLUSIONS OR LIMITATIONS MAY NOT APPLY. THIS LIMITED WARRANTY GIVES SPECIFIC LEGAL RIGHTS TO THE CONSUMER, WHO MAY HAVE OTHER LEGAL RIGHTS THAT VARY FROM PROVINCE TO PROVINCE. THE CONSUMER MUST KEEP THE ORIGINAL RECEIPT AS BEAULIEU CANADA REQUIRES IT IN ORDER TO VERIFY THE DATE OF PURCHASE.

Homeowner Obligations
To maintain warranty coverage and ensure fast and easy warranty service, the homeowner is responsible for the following:

• Keep five (5) planks of the product after installation for testing purposes.
• Keep and be able to provide the original sales receipt or documentation illustrating proof of purchase and installation date of the product.
• Make sure the flooring is installed according to Beaulieu Canada Installation Instructions.
• Keep a list of cleaners used to maintain the flooring.

FILING A CLAIM
In the event of a claim, please notify the retailer. Be prepared to describe the specific problem and to include a copy of your invoice. The retailer will then take the necessary steps to ensure the claim is looked after and contact Beaulieu Canada’s local representative if necessary. If the retailer cannot be reached or an unsatisfactory reply is given, contact Beaulieu Canada’s Help Desk at 1-888-467-5075. To ensure fast and easy service, please refer to the “Homeowner Obligations” section of this document.

• Please visit our website at beaulieucanada.com for the most up-to-date version of this document as it may have been revised and updated since this printed version.
• Care and Maintenance as well as Installation Instructions can also be found on our website at beaulieucanada.com, or you may contact your retailer.

References

• beaulieucanada.com
• beaulieucanada.com
• beaulieucanada.com/
• beaulieuflooring.com/

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