Lenovo P24q-30 LCD Monitor User Guide

Lenovo P24q-30 LCD Monitor

Product Information

• Product Name: P24q-30 LCD Monitor
• Machine Type: 63B4/63BC
• Product Number: D22238QP1
• Edition: First Edition (06 2022)

Contents

• Safety information
• TCO Certified
• Safety and Maintenance Guidelines
• Chapter 1: Getting started
• Chapter 2: Adjusting and using your monitor
• Chapter 3: Reference information
• Monitor specifications
• Troubleshooting
• Manually installing the monitor driver
• Service Information
• Appendix A: Service and Support
• Appendix B: Notices

Safety information

General Safety guidelines
For tips to help you use your computer safety, go to: http://www.lenovo.com/safety
Before installing this product, read the Safety Information.

TCO Certified
A third-party certification according to ISO 14024

Say hello to a more sustainable product

• IT products are associated with a wide range of sustainability risks throughout their life cycle. Human rights violations are common in the Factories. Harmful substances are used both in products and their
• manufacture. Products can often have a short lifespan because of poor ergonomics, low quality and when they are not able to be repaired or upgraded.
• This product is a better choice. It meets all the criteria in TCO Certified, the world’s most comprehensive sustainability certification for IT products. Thank you for making a responsible product choice, that help
  drive progress towards a more sustainable future!

Want to know more?
Read information about TCO Certified, full criteria documents. news and updates at tcocertified.com. On the website you’ll also find our Product Finder, which presents a complete, searchable listing of certified products.

Say hello to a more sustainable product
IT products are associated with a wide range of sustainability risks throughout their life cycle. Human rights violations occur in the supply chain. Harmful substances are used both in products and their manufacture. Products can often have a short lifespan because of poor ergonomics, low quality and when they are not able to be repaired or upgraded.

This product is a better choice. It meets all the criteria in TCO Certified, the world’s most comprehensive sustainability certification for IT products. Additionally, it fulfills the requirements of TCO Certified Edge, the supplemental certification that recognizes leading-edge products that exceed typical performance in a particular sustainability attribute. At our Product Finder (cocertified.com/product-finder) you can find out which TCO Certified Edge criterion or criteria this product meets.

Criteria in TCO Certified have a life-cycle perspective and balance environmental and social responsibility. Compliance is verified by independent verification organizations that specialize in IT products, social responsibility or other sustainability issues. Verification is done both before and after the certificate is issued, covering the entire validity period. The process also includes ensuring that corrective actions are implemented in all cases of factory non-conformities.

Thank you for making a responsible product choice, that help drive progress towards a more sustainable future!

Safety and Maintenance Guidelines

Important Safety Information

The power cord is designed for use with your monitor. To use a different cord, use only a power source and connection compatible with this monitor.

WARNING: Always connect your monitor, the computer, and other equipment to a grounded (earthed) power outlet. To reduce the risk of electric shock or damage to your equipment, do not disable the power cord grounding feature. The grounding plug is an important safety feature.For your safety, be sure that the grounded power outlet you plug the power cord into is easily accessible to the operator and located as close to the equipment as possible. To disconnect power from the equipment, unplug the power cord from the power outlet by grasping the plug firmly. Never pull on the cord.

CAUTION: To protect your monitor, as well as your computer, connect all power cords for your computer and its peripheral devices (such as a monitor, printer, or scanner) to a surge protection device such as a power strip with surge protection or uninterruptible power supply (UPS). Not all power strips provide surge protection; the power strips must be specifically labelled as having this ability. Use a power strip whose manufacturer offers a damage replacement policy, so you can replace your equipment if surge protection fails.

CAUTION: A certified power supply cord has to be used with this equipment. The relevant national installation and/or equipment regulations shall be considered. A certified power supply cord not lighter than ordinary polyvinyl chloride flexible cord according to IEC 60227 (designation H05VV-F 3G 0.75mm² or H05VVH2-F2 3G 0.75mm²) shall be used. An alternative flexible cord is synthetic rubber.

Safety Precautions

• Use only a power source and connection compatible with this monitor, as indicated on the label/back plate of the monitor.
• Be sure the total ampere rating of the products connected to the outlet does not exceed the current rating of the electrical outlet, and the total ampere rating of the products connected to the power cord does not exceed the rating of the power cord. Look on the power label to determine the ampere rating (Amps or A) for each device.
• Install your monitor near a power outlet that you can easily reach. Disconnect the monitor by grasping the plug firmly and pulling it from the outlet. Never disconnect the monitor by pulling the cord.
• Do not allow anything to rest on the power cord. Do not walk on the cord.
• While using VESA mount application, the AC Inlet must face to down side. Do not face any other position.

Maintenance Guidelines

To enhance the performance and extend the life of your monitor:

• Do not open your monitor cabinet or attempt to service this product yourself. If your monitor is not operating properly or has been dropped or damaged, contact your Lenovo authorized dealer, reseller, or service provider.
• Adjust only those controls that are described in the operating instructions.
• Turn your monitor off when not in use. You can substantially increase the life expectancy of the monitor by using a screen saver program and turning off the monitor when not in use.
• Keep your monitor in a well-ventilated area, away from excessive light, heat, or moisture.
• Slots and openings in the cabinet are provided for ventilation. These openings must not be blocked or covered. Never push objects of any kind into cabinet slots or other openings.
• Unplug the monitor from the power outlet before cleaning. Do not use liquid cleaners or aerosol cleaners.
• Do not drop the monitor or place it on an unstable surface.
• When removing the monitor base, you must lay the monitor face down on a soft area to prevent it from getting scratched, defaced, or broken.

Cleaning the Monitor

The monitor is a high-quality optical device that requires special care when cleaning. To clean the monitor, follow these steps:

• Turn off the computer and the monitor.

• Unplug your monitor from the power outlet before cleaning.
  CAUTION: Do not use benzene, thinner, ammonia, or any volatile substance to clean the monitor screen or cabinet. These chemicals may damage the monitor. Do not use liquid or aerosol cleaners. Never use water to clean an LCD screen.

• Wipe the screen with a dry, soft, clean cloth. If the screen requires additional cleaning, use an antistatic screen cleaner.

• Dust the monitor housing. Use a damp cloth to clean the cabinet. If the cabinet requires additional cleaning, use a clean cloth dampened with isopropyl alcohol.

• Plug in the monitor.

• Turn on the monitor and the computer.

Getting started

This User’s Guide contains detailed information on the ThinkVision® P24q-30 Flat Panel Monitor. For a quick overview, please see the Setup Poster that was shipped with your monitor.
ThinkVision P24q-30 supports Lenovo Display Control Center – ThinkColour.

Shipping contents

The product package should include the following items:

• Information Flyer
• Flat Panel Monitor
• Monitor stand
• Monitor base
• Power Cord
• DP cable
• USB A-B Cable
• HDMI Cable (optional)

Depending on many factors such as the processing capability of peripheral devices, file attributes, and other factors related to system configuration and operating environments, the actual transfer rate using the various USB connectors on this device will vary and is typically slower than the data rates as defined by the respective USB specifications: – 5 Gbit/s for USB 3.1 Gen 1; 10 Gbit/s for USB 3.1 Gen 2 & 20 Gbit/s for USB 3.2.

Notice for use
To setup your monitor, please see the illustrations below.

Note: Do not touch the monitor within the screen area. The screen area is glass and can be damaged by rough handling or excessive pressure.

1. Place your monitor with the screen face down on a soft flat surface.
2. Put the stand and base to the monitor.

Note: To attach a VESA mount, please see “Detaching the monitor stand” on page 2-12.

Product overview

This section will provide information on adjusting monitor positions, setting user controls, and using the cable lock slot.

Types of adjustments

• Tilt: Please see the illustration below for an example of the tilt range.
• Swivel: With the built-in pedestal, you can tilt and swivel the monitor for the most comfortable viewing angle.
• Height Adjustment: After pressing the top of the monitor, you can adjust the height of the monitor.
• Monitor Pivot
  • Adjust the monitor height before rotating the monitor screen. (Make sure that the monitor screen ascent to its highest point and it inclines backward at 35°)
  • Then rotate clockwise or anticlockwise until the monitor stops at 90°.

• User controls
  Your monitor has controls at the rear which are used to adjust the display.
  For information on how to use these controls, please see “Adjusting your monitor image” on page 2-5.

• Cable lock slot
  Your monitor is equipped with a cable lock slot located on the rear of your monitor. Please follow the instructions that came with the cable lock to attach it.

Setting up your monitor

This section provides information to help you set up your monitor.

Connecting and turning on your monitor

Note: Be sure to read the Safety Information located in the Flyer before carrying out this procedure.

1. Power off your computer and all attached devices, and unplug the computer power cord.

2. Connect one end of the DP cable to the DP connector on the back of the computer, and the other end to the DP connector on the monitor. Lenovo recommends that customers who require using the DisplayPort input on their monitor purchase the “Lenovo DisplayPort to DisplayPort cable 0A36537”.
   For more information, go to the following: www.lenovo.com/support/monitoraccessories

3. Connect one end of the HDMI cable to the HDMI connector on the back of the computer, and the other end to the HDMI connector on the monitor. Lenovo recommends that customers who require to use the HDMI input on their monitor purchase the “Lenovo HDMI to HDMI cable 0B47070”.
   For more information, go to the following: www.lenovo.com/support/monitoraccessories

4. Connect one end of the USB 3.0 cable to the USB connector on the back of the computer, and the other end to the upstream USB connector on the monitor.

5.  Connect the speaker’s audio cable and audio jack of monitor to transfer audio source from DP, HDMI.
   Note 1: The audio output in DP and HDMI modes.
   Note 2: Excessive sound pressure from ear-/headphones can cause hearing damage/hearing loss.

6. Connect one end of the USB cable to the USB downstream terminal of the monitor, and connect the other end of the USB cable to an appropriate USB port on your device.
   Note 1: The USB downstream port does not provide power while the monitor is switched off. (To use top port USB, first remove the rubber cover）
   Note 2 : Power output for USB-A: 5V/0.9A, USB-BC1.2: 5V/2.4A. (To use top port USB, first remove the rubber cover)If there are any tags, you can consult the comments.

7. Plug the monitor power cord and the computer cord into the grounded electrical outlets.
   Note : A certified power supply cord has to be used with this equipment. The relevant national installation and/or equipment regulations shall be considered. A certified power supply cord not lighter than an ordinary polyvinyl chloride flexible cord according to IEC 60227 (designation H05VV-F 3G 0.75mm² or H05VVH2-F2 3G 0.75mm²) shall be used. Alternatively a flexible cord of synthetic rubber according to IEC 60245 (designation H05RR-F 3G 0.75mm²) shall be used.

8. After attaching all necessary cables to your monitor and computer, organize all cables as shown below.

9. Connect one end of the DP cable to the DP input on the back of another monitor, and the other end to the DP output connector (for daisy chain) on the monitor. (The best resolution (2560×1440 @ 60Hz) output is adopted to ensure the best viewing effect)
   When using the Daisy chain function, when the 1st P24q-30 uses the highest resolution effect, it will affect the output resolution of the 2nd monitor.
   Note 1: It is recommended to use the best resolution (2560×1440 @60Hz) output to achieve the best viewing effect.
   Note 2 : Monitors sold in NA include a DP cable
   Note 3: Daisy Chain & HDR Daisy Chain performance is controlled by graphic card.
   Note 4: For other regions Lenovo recommends that customers who require using the Display Port input on their monitor purchase the “Lenovo Display Port to Display Port cable 0A36537”.
   Note 5: Turn on the HDR from the OS, some graphics cards may cause the second screen (daisy chain) fail
   to display.
   For more information, go to the following:www.lenovo.com/support/monitoraccessories

10. Power on the monitor and the computer.

11. To install the monitor driver, you must download it from the Lenovo website (http://support.lenovo.com/docs/p24q_30) and follow the instructions on .

Registering your option
Thank you for purchasing this Lenovo® product. Please take a few moments to register your product and provide us with information that will help Lenovo to better serve you in the future. Your feedback is valuable to us in developing products and services that are important to you, as well as in developing better ways to communicate with you. Register your option on the following Web site: http://www.lenovo.com/register
Lenovo will send you information and updates on your registered product unless you indicate on the Web site questionnaire that you do not want to receive further information.

Adjusting and using your monitor

This section will give you information on adjusting and using your monitor.

Comfort and accessibility
Good ergonomic practice is important to get the most from your personal computer and to avoid discomfort. Arrange your workplace and the equipment you use to suit your individual needs and the kind of work that you perform. In addition, use healthy work habits to maximize your performance and comfort while using your computer.

Arranging your work area
Use a work surface of appropriate height and available working area to allow you to work in comfort. Organize your work area to match the way you use materials and equipment. Keep your work area clean and clear for the materials that you typically use and place the items that you use most frequently, such as the computer mouse or telephone, within the easiest reach.

Equipment layout and setup play a large role in your working posture. The following topics describe how to optimize equipment setup to achieve and maintain good working posture.
Positioning and viewing your monitor Position and adjust your computer monitor for comfortable viewing by considering the following items:

• Viewing distance: Optimal viewing distances for monitors range from approximately 510mm to 760mm (20 into 30 in) and can vary depending on ambient light and time of day. You can achieve different viewing distances by repositioning your monitor or by modifying your posture or chair position. Use a viewing distance that is most comfortable for you.
• Monitor height : Position the monitor so your head and neck are in a comfortable and neutral (vertical, or upright) position. If your monitor does not have height adjustments, you might have to place books or other sturdy objects under the base of the monitor to achieve the desired height. A general guideline is to position the monitor such that the top of the screen is at or slightly below your eye-height when you are comfortably seated. However, be sure to optimize your monitor height so the line of sight between your eyes and the center of the monitor suits your preferences for visual distance and comfortable viewing when your eye muscles are in a relaxed state.
• Tilt: Adjust the tilt of your monitor to optimize the appearance of the screen content and to accommodate your preferred head and neck posture.
• General location: Position your monitor to avoid glare or reflections on the screen from overhead lighting or nearby windows.

The following are some other tips for comfortable viewing of your monitor:

• Use adequate lighting for the type of work you are performing.
• Use the monitor brightness, contrast, and image adjustment controls, if equipped, to optimize the image on your screen to meet your visual preferences.
•  Keep your monitor screen clean so you can focus on the screen’s contents.

Any concentrated and sustained visual activity can be tiring for your eyes. Be sure to periodically look away from your monitor screen and focus on a far object to allow your eye muscles to relax. If you have questions on eye fatigue or visual discomfort, consult a vision care specialist for advice.

Health Administration

Environment
Prolong exposure to computer screens may cause temporary visual fatigue. Factors including working environment, working habit and posture, screen flicker and blue light contribute to this condition. To minimize visual fatigue certain adjustments can be made on the workstations or using suitable computer screens with features that alleviate eye strain.
Visual fatigue is affected by the working environment. Glare reductions and appropriate lighting situations help minimize this condition.

Glare reduction

Glare can be reduced by

• a) C hanging the position of any light source that is causing the glare.
• b ) Fitting the light sources with appropriate diffusers or lampshades.
• c) Using curtains or blinds on windows to minimize glare from direct sunlight.
• d) Adjusting monitor position to be perpendicular to the source of light or windows.
• e) Using an anti-glare screen – ThinkVision monitors have an anti-glare surface treatment that scatters light for reflection-free work usage.

Lighting
Adequate lighting is necessary to avoid glare and eye fatigue. Excessive or insufficient lighting makes the display on the screen harder to see. Generally, lighting levels should not exceed 750 lux, and levels ranging from 300 to 500 lux are most appropriate for computer desk work. Recommended lighting arrangement includes positioning workstations away from direct sunlight or using overhead lighting with baffles or louvers that reduce glare.

Working Habits
Long exposures to computer screens may cause eye strain. Symptoms include headache, burning eyes, blurred vision and discomfort. To minimize eye strain, computer users can adjust working habits to let their eyes relax and recover.

Break Times
Computer users should take some time away from the screen especially if working for prolonged hours. Generally, it is recommended to take short breaks (5 – 15 mins) after 1 –2 hours of continuous computer work. Taking short and frequent breaks is more advised than longer breaks.

Looking at Distant Objects
Users often blink less when in front of the monitor screen. To minimize eye strain and dryness, users should rest the eye periodically by focusing on objects that are far away.

Eye and Neck Exercises
Certain exercise reduces eye strain and prevents the early onset of musculoskeletal disorders. It is recommended to repeat these exercises often. However, should symptoms persist it is recommended to consult a physician.

Exercises for the eye:

1. Alternate looking up and looking down while keeping the body and head upright.
2. Slowly roll your eyes to look to the left and right.
3. Roll eyes to look at objects on the upper right corner and then on lower right. Do same thing to look at objects on the upper left and lower left.

Exercises for the neck:

1. Relax arm at the side. Bend head forward to slightly stretch the neck. Hold for 5 seconds.
2. Relax arm at the side. Turn head to the right. Hold for 5 seconds. Then turn head to the left.
3. Relax arm at the side. Swing head to the left. Hold for 5 seconds. Then swing head to the right.

Working Posture
An appropriate working position helps minimize eye discomfort. The seating position and ideal placement of the monitor are essential for a comfortable working experience.

Seating Position: Placing the monitor too far or too close may lead to eye strain. Far viewing distance causes users to lean forward to see small texts, which strain the eyes and torso. Close viewing distance, on the other hand, strains the eye resulting from exerting more effort to focus, and also causes the user to sit in an awkward body posture (i.e. tilting the head, typing with outstretched arms, etc…..)

The recommended viewing distance between the eye and the monitor screen is 1.5 x the diagonal of the screen. Solutions in meeting this required distance in cramped office situations include pulling the desk away from the wall or divider to make room for a monitor, using flat panel or compact displays placing the monitor in the desk corner, or placing the keyboard in an adjustable drawer to create a deeper working surface.

ThinkVision monitors are designed to maximize work space (e.g. having thin profiles, compatible with ThinkCentre Tiny back mount, practical cable management, etc).

Viewing Angle
Neck fatigue and pain may result from prolonged turning of the head to see objects on the monitor screen. To minimize this, position the monitor directly in front so the head, neck, and torso face forward to the screen. It is recommended that the monitor should not be more than 35 degrees to the right or left of the head.

Monitors should also not be placed too high or too low as this contributes to awkward posture which results to muscle fatigue.

Reduce Flicker
Monitor flickers refer to repeated changes in monitor light intensity. It is caused by several factors including but not limited to voltage fluctuations. Reducing flicker minimizes eye strain and headaches. ThinkVision monitors allow users to use high-frequency display modes that can effectively reduce flicker.

Low Blue Light
Concerns about blue light affecting eye health have risen over the years. Blue light has a wavelength between 300 nm to 500 nm. The monitors under default setting mode reduce blue light emissions. The monitors achieve the requirement of Low Blue Light (Hardware Solution).

Accessibility information
Lenovo is committed to providing greater access to information and technology to people with disabilities. With assistive technologies, users can access information in the way most appropriate to their disability. Some of these technologies are already provided in your operating system; others can be purchased through vendors or accessed at: https://lenovo.ssbbartgroup.com/lenovo/request_vpat.php

Adjusting your monitor image
This section describes the user control features used to adjust your monitor image.

Using the direct access controls
The direct access controls can be used when the On Screen Display (OSD) is not displayed.

Table 2-1 Direct access controls

Using the On-Screen Display (OSD) controls
The settings adjustable with the user controls are viewed through the On- Screen Display (OSD), as shown below.

To use the controls:

1. Press to open the main OSD menu.
2. Use to move among the icons. Select an icon and press to access that function. If there is a sub-menu, you can move between options using then press to select that function. Use or to make adjustments. Press to save.
3. Press to move backward through the sub-menus and exit from the OSD.
4. Press and hold for 10 seconds to lock the OSD. This will prevent accidental adjustments to the OSD. Press and hold for 10 seconds to unlock the OSD and allow adjustments to the OSD.
5. Enables DDC/CI by default. Use the OSD Exit Key, and press and hold the buttons for 10 seconds to disable/enable DDC/CI function. The words ” DDC/CI Disable/DDC/CI/Enable” show on the screen.
6. The ENERGY STAR option resets all user settings to default values so that the monitor can meet the requirements of Energy Star.

Energy Star is an energy-saving program for consumer electronics led by the U.S. government. It was launched in 1992 by EPA and DOE to reduce energy consumption and greenhouse gas emissions. The Energy Star logo is a symbol of energy conservation and environmental protection. It improves the concept of energy efficiency of consumers and manufacturers and effectively guides the market.

The regulation of Energy Star improves energy efficiency and reduces air pollution by using more energy-efficient equipment in homes, offices, and factories. One way to achieve this goal is to use management to reduce energy consumption when products are not in use.

The default settings for monitors conform to Energy Star certification. Any changes by users for more features and functionalities may increase power consumption, which will exceed the limitation of Energy Star’s standard. If the user changes the options related to energy efficiency when using, such as brightness, color mode, etc., select All Reset Factory or choose the Energy Star option, the power consumption will be restored to the energy efficiency with Energy Star standard.

For more information, please refer to (www.energystar.gov/products). All products of Energy Star will be posted online and can be accessed directly by governments, public institutions, and consumers

Table 2-2 OSD functions

The use of Extreme Mode (response time) may result in reduced display quality when fast moving video graphics are displayed. Users should check Extreme Mode (response time) to verify if it is compatible with any applications they would like to use it with.

Selecting a supported display mode

• The display mode the monitor uses is controlled by the computer. Therefore, refer to your computer documentation for details on how to change display modes.

• The image size, position and shape might change when the display mode changes. This is normal and the image can be readjusted using automatic image setup and the image controls.

• Unlike CRT monitors, which require a high refresh rate to minimize flicker, LCD or Flat Panel technology is inherently flicker-free.
  Note: If your system has previously been used with a CRT monitor and is currently configured to a display mode outside the range of this monitor, you may need to re-attach the CRT monitor temporarily until you have re-configured the system; preferably to 2560×1440 @ 60Hz, which is the Native Resolution Display mode.

• The display modes shown below have been optimized at the factory.

Table 2-3. Factory set display modes

Image rotation

Before rotating the monitor, you should set-up your computer to rotate the image. Rotating the image may require special rotation software or you may find that your computer is preloaded with video graphic drivers that allows image rotation. Check the Graphic Properties setting on your computer to see if this feature is available. Try these steps to check if image rotation is available on your computer.

1. Right-click on the desktop and click Properties.
2. Select the Settings tab and click Advanced.
3. If you have ATI, select the Rotation tab and set the preferred rotation. If you have nVidia, click the nVidia tab, in the left-hand column select NV Rotate, and then select the preferred rotation. If you have Intel, select the Intel graphics tab, click Graphic Properties, select the Rotation tab, and then set the preferred rotation.

Check with the manufacturer of your computer to see if graphic drivers with image rotation can be downloaded from their support website

Understanding power management

• Power management is invoked when the computer recognizes that you have not using your mouse or keyboard for a user-definable period. There are several states as described in the table below.
• For optimal performance, switch off your monitor at the end of each working day, or whenever you expect to leave it unused for long periods during the day.

Table 2-4. Power indicator

Maximum power consumption with max luminance.

This document is informational only and reflects laboratory performance. Your product may perform differently, depending on the software, components and peripherals you ordered and shall have no obligation to update such information. Accordingly, the customer should not rely upon this information in making decisions about electrical tolerances or otherwise. No warranty as to accuracy or completeness is expressed or implied.

Caring for your monitor

Be sure to turn off the power before you perform any maintenance on the monitor. Do not:

• Apply water or liquid directly to your monitor.
• Use solvents or abrasives.
• Use flammable cleaning materials to clean your monitor or any other electrical equipment.
• Touch the screen area of your monitor with sharp or abrasive items. This type of contact may cause permanent damage to your screen.
• Use any cleaner that contains an anti-static solution or similar additives. This may harm the coating of the screen area.

Do:

• Lightly dampen a soft cloth with water and use this to gently wipe the covers and the screen.
• Remove grease or finger marks with a damp cloth and a little mild detergent.

Detaching the monitor stand

After placing the monitor face down on a clean and soft surface, push the hook of the stand and lift the stand up to remove it from the monitor.

Wall Mounting (Optional)

Refer to the instructions that come with the VESA-compatible base mounting kit.

1. Place the monitor face down on a non-abrasive surface on a stable flat table.
2. Remove the stand.
3. Attach the mounting bracket from the wall mounting kit to the monitor.
4. Mount the monitor on the wall by following the instructions that come with the base mounting kit.

NOTE: For use only with UL and GS Listed Wall Mount Bracket with minimum weight/load bearing capacity of 6.00 kg. In order to fulfill TCO Certification for this wall mounting option, a shielded power cable is mandatory to be used. Attach the mounting bracket from the VESA-compatible wall mounting kit
(100mm x100mm distance), the type of VESA mounting screw is M4 x 10 mm.

Reference information

This section contains monitor specifications, instructions to manually install the monitor driver, troubleshooting information, and service information.

Monitor specifications

Table 3-1. Monitor specifications

Normal: 6 ms

Extreme: 4 ms

Power input| Supply voltage| 100-240 VAC, 60/50 Hz
current| 1.5 A
Audio| Audio Jack| Audio out
Power consumption

Note: Power consumption figures are for the monitor and the power supply combined.

| Max Consumption| 65 W
Typical Consumption| 25 W
Standby/Suspend| ＜0.5 W
Off| ＜0.3 W
Video input (DP)| Input signal| DP *
Horizontal addressability| 2560 pixels (max)
Vertical addressability| 1440 lines (max)
Clock frequency| 300 MHz
Video input (HDMI)| Input signal| HDMI
---|---|---
Horizontal addressability| 2560 pixels (max)
Vertical addressability| 1440 lines (max)
Clock frequency| 300 MHz
Aspect Ratio| Size ratio| 16:9
Communications| VESA DDC| CI
Altitude Test| Operation| 5000 m (16404 ft.)
Supported Display Modes

(VESA Standard modes between noted ranges)

| Horizontal frequency| 28 kHz – 112 kHz
Vertical frequency| 50 Hz – 76 Hz
Native Resolution| 2560 x 1440 at 60 Hz
Temperature| Operating| 0° to 40°C (32°F to 104° F)
Storage| -20° to 60°C (-4°F to 140° F)
Shipping| -20° to 60°C (-4° F to 140° F)
Humidity| Operating| 8% to 80%
Storage| 5% to 95%
Shipping| 5% to 95%

Troubleshooting

If you have a problem setting up or using your monitor, you might be able to solve it yourself. Before calling your dealer or Lenovo, try the suggested actions that are appropriate to your problem.

Table 3-2. Troubleshooting

The words” Out of Range” are shown on the screen, and the power indicator is flashing white.| The system is set to a display mode which is not supported by the monitor.| l If you are replacing an old monitor, reconnect it and adjust the display mode to within the specified range for your new monitor.

l If using a Windows system, restart the system in safe mode, then select a supported display

mode for your computer.

| “Selecting a supported display mode” on page

2-10

| | l If these options do not work, contact the Customer Support Centre.|
The image quality| The video signal| Be sure the signal cable is firmly| “Connecting and turning
is unacceptable.| cable is not| plugged into the system and| on your monitor” on
| connected with the| monitor.| page 1-5
| monitor or system| |
| completely.| |
| The color settings| Select another colour setting from| “Adjusting your monitor
| may be incorrect.| the OSD menu.| image” on page 2-5
The power indicator is not lit and there is no image.| l The monitor’s power switch is not switched on.

l The power cord is loose or disconnected.

l There is no power at the outlet.

| l Be sure the power cord is connected properly.

l Be sure the outlet has power.

l Power on the monitor.

l Try using another power cord.

l Try using another electrical outlet.

| “Connecting and turning on your monitor” on page 1-5

Table 3-2. Troubleshooting (continued)

the mouse to restore operation.

l Check the Power options settings on your computer.

| “Understanding power management” on page

2-11

The power indicator| The video signal cable| Be sure the video cable is| “Connecting and turning
is white, but there is| is loose or| connected with the system| on your monitor” on
no image.| disconnected from the| properly.| page 1-5
| system or monitor.| |
| The monitor| Adjust the brightness and| “Adjusting your monitor
| brightness and| contrast setting on the OSD| image” on page 2-5
| contrast are at the| menu.|
| lowest setting.| |
One or more of the pixels appear discoloured| This is a characteristic of the LCD technology and is not an LCD defect.| If there are more than five pixels missing, contact the Customer Support Centre.| Appendix A, “Service and Support” on page

A-1

l Fuzzy lines in text or a blurry image.

l Horizontal or vertical lines through the image.

| l Your system Display Properties setting have not been optimized.| Adjust the resolution settings on your system to match the native resolution for this monitor:

2560 x 1440 at 60 Hz.

| “Adjusting your monitor image” on page 2-5
| When working in the native resolution, you may find additional improvements by adjusting the Dots Per Inch (DPI) setting on your system.| See the Advanced section

of your system’s display properties.

Manually installing the monitor driver

Below are steps for manually installing the monitor driver in Microsoft Windows 10, Microsoft Windows 11.

Installing the monitor driver in Windows 10

To use the Plug and Play feature in Microsoft Windows 10, do the following:

1. Turn off the computer and all attached devices.

2. Ensure that the monitor is connected correctly.

3. Turn on the monitor and then turn on the computer. Allow your computer to boot into the Windows 10 operating system.

4. From the Lenovo website http://support.lenovo.com/docs/p24q_30, find the corresponding monitor driver and download it to a PC to which this monitor is connected (such as a desktop).

5. On the Desktop, move the mouse to the bottom-left corner of the screen, right-click choose Control Panel, then double-click the icon of Hardware and Sound, and then click Display.

6. Click the Change the Display settings tab.

7. Click the Advanced Settings button.

8. Click the Monitor tab.

9. Click the Properties button.

10. Click the Driver tab.

11. Click Update Driver, then click Browse the computer to find the driver program.

12. Select “Let me pick from a list of device drivers on my computer”.

13. Click the Have Disk button. By clicking the Browse button, browse and point to the following path:
    X:\Monitor Drivers\Windows 10
    (where X indicates “the folder in which the downloaded driver is located” (such as a desktop)

14. Select the “P24q-30.inf” file and click the Open button. Click the OK button.

15. In the new window, select Lenovo P24q-30 and click Next.

16. After the installation is complete, delete all downloaded files and close all windows.

17. Restart the system. The system will automatically select the maximum refresh rate and corresponding Color Matching Profiles.

Note: On LCD monitors, unlike CRTs, a faster refresh rate does not improve display quality. Lenovo recommends using either 2560 x 1440 at a refresh rate of 60 Hz, or 640 x 480 at a refresh rate of 60 Hz.

Installing the monitor driver in Windows 11
To use the Plug and Play feature in Microsoft Windows 11, do the following:

1. Turn off the computer and all attached devices.

2. Ensure that the monitor is connected correctly.

3. Turn on the monitor and then turn on the computer. Allow your computer to boot into the Windows 11 operating system.

4. From the Lenovo website http://support.lenovo.com/docs/p24q_30, find the corresponding monitor driver and download it to a PC to which this monitor is connected (such as a desktop).

5. On the Desktop, move the mouse to the bottom-center of the screen, right-click“Start”, then click
   “device manager”

6. Find the“monitor” icon and click.

7. Right-click the” Generic PnP monitor”

8. Click Update Driver, then click Browse the computer to find the driver program.

9. Select “Let me pick from a list of device drivers on my computer”.

10. Click the Have Disk button. By clicking the Browse button, browse and point to the following path:
    X:\Monitor Drivers\Windows 11
    (where X indicates “the folder in which the downloaded driver is located” (such as
    a desktop)

11. Select the “P24q-30.inf” file and click the Open button. Click the OK button.

12. In the new window, select Lenovo P24q-30 and click Next.

13. After the installation is complete, delete all downloaded files and close all windows.

14. Restart the system. The system will automatically select the maximum refresh rate and corresponding Color Matching Profiles.

Note: On LCD monitors, unlike CRTs, a faster refresh rate does not improve display quality. Lenovo recommends using either 2560 x 1440 at a refresh rate of 60 Hz, or 640 x 480 at a refresh rate of 60 Hz.

Service Information

Customer Responsibilities
The warranty does not apply to a product that has been damaged due to accident, misuse, abuse, improper installation, usage not in accordance with product specifications and instructions, natural or personal disaster, or unauthorized alterations, repairs, or modifications.

The following are examples of misuse or abuse and not covered by warranty:

• Images burned on to the screen of a CRT monitor. Burned image is preventable by utilizing a moving screen saver or power management.
• Physical damage to covers, bezel, base, and cables.
• Scratches or punctures on monitor screens.

Getting further help
If you still can’t solve your problem, please contact the Customer Support Centre. For more information on contacting the Customer Support Centre, please see Appendix A, “Service and Support” on page A-1.

Service parts
The following parts are for use by Lenovo service, or Lenovo authorized dealers to support the customer warranty. Parts are for service use only. The table below shows information for model 63B4-GAR6-WW.

Table 3-3. List of service parts

FRU (Field Replaceable Unit)

Part number

| __

Description

| __

Colour

| Machine Type Model (MTM)
---|---|---|---
5D 11J 31079| P24q-30 – 23.8 inch FRU Monitor (HDMI)| Raven Black| 63B4-GAR6-WW
5C 11J 31075| P24q-30 USB Type-A to B cable 1.8m| Raven Black| 63B4-GAR6-WW
5C 11J 31038| P24q-30 DP1.4 cable 1.8m FRU| Raven Black| 63B4-GAR6-WW
5C 11J 31037| P24q-30 HDMI2.0 cable 1.8m FRU| Raven Black| 63B4-GAR6-WW
5SE 1J 31076| P24q-30 – FRU Stand and Base| Raven Black| 63B4-GAR6-WW

Appendix A. Service and Support

The following information describes the technical support that is available for your product, during the warranty period or throughout the life of the product. Refer to your Lenovo Statement of Limited Warranty for a fully explanation of Lenovo warranty terms.

Registering your option
Register to receive product service and support updates, as well as free and discounted computer Accessories and content. Go to: http://www.lenovo.com/support

Online technical support

Online technical support is available during the life of your product through the Lenovo Support Web site at http://www.lenovo.com/support

Product replacement assistance or exchange of defective components also is available during the warranty period, assistance for replacement or exchange of defective components is available. In addition, if your option is installed in a Lenovo computer, you might be entitled to service at your location. Your technical support
representative can help you determine the best alternative.

Telephone technical support

Installation and configuration support through the Customer Support Center will be withdrawn or made available for a fee, at Lenovo’s discretion, 90 days after the option has been withdrawn from marketing, Additional support offerings, including step-by-step installation assistance, are available for a nominal fee.

To assist the technical support representative, have available as much of the following information as possible:

• Option name
• Option number
• Proof of purchase
• Computer manufacturer, model, serial number, and manual
• Exact wording of the error message (if any)
• Description of the problem
• Hardware and software configuration information for your system
  If possible, be at your computer. Your technical support representative might want to walk you through the problem during the call.

Worldwide telephone list
Phone numbers are subject to change without notice. For the most current phone Numbers, go to http://www.lenovo.com/support/phone

from outside the Sao Paulo region: 0800-701-4815

(Portuguese)

Brunei Darussalam| 800-1111 (English)
Canada| 1-800-565-3344 (English, French)
Chile| 800-361-213 (Spanish)
China| Technical Support Line: 400-100-6000 (Mandarin)
China

(Hong Kong S.A.R.)

| (852) 3516-8977

(Cantonese, English, Mandarin)

China| 0800-807 / (852) 3071-3559
Country or Region| Telephone Number
---|---
(Macau S.A.R.)| (Cantonese, English, Mandarin)
Colombia| 1-800-912-3021 (Spanish)
Costa Rica| 0-800-011-1029 (Spanish)
Croatia| 385-1-3033-120(Croatian)
Cyprus| 800-92537 (Greek)
Czech Republic| 800-353-637 (Czech)
Denmark| Warranty service and support: 7010-5150 (Danish)
Dominican Republic| 1-866-434-2080 (Spanish)
Ecuador| 1-800-426911 (OPCION 4) (Spanish)
Egypt| Primary: 0800-0000-850

Secondary:0800-0000-744

(Arabic, English)

El Salvador| 800-6264 (Spanish)
Estonia| 372-66-0-800

(Estonian, Russian, English)

Finland| Warranty service and support: +358-800-1-4260(Finnish)
France| Warranty service and support (hardware): 0810-631-213(French)
Germany| Warranty service and support: 0800-500-4618 (toll-free) (German)
Greece| Lenovo Business Partner (Greek)
Guatemala| Dial 999-9190, wait for operator, and request to reach 877-404-9661 (Spanish)
Honduras| Dial 800-0123(Spanish)
Hungary| +36-13-825-716

(English, Hungarian)

India| Primary: 1800-419-4666 (Tata)

Secondary: 1800-3000-8465 (Reliance) Email: commercialts@lenovo.com

(English and Hindi)

Indonesia| 1-803-442-425

62 213-002-1090 (Standard Charges Apply)

(English, Bahasa Indonesia)

Ireland| Warranty service and support: 01-881-1444 (English)
Israel| Givat Shmuel Service and Center: +972-3-531-3900

(Hebrew, English)

Italy| Warranty service and support: +39-800-820094 (Italian)
Japan| 0120-000-817

(Japanese, English)

Kazakhstan| 77-273-231-427(Standard charges Apply) (Russian, English)
Korea| 080-513-0880 (Collect Call)

02-3483-2829 (Toll Call) (Korean)

Latvia| 371-6707-360(Latvian, Russian, English)
Lithuania| 370 5278 6602(Italian, Russian, English)
Luxembourg| ThinkServer and ThinkStation: 352-360-385-343 ThinkCentre and

ThinkPad: 352-360-385-222 (French)

Malaysia| 1-800-88-0013

03-7724-8023 (Standard Charges Apply) (English)

Malta| 356-21-445-566(English, Italian, Maltese Arabic)
Mexico| 001-866-434-2080(Spanish)
Netherlands| 020-513-3939 (Dutch)
New Zealand| 0508-770-506 (English)
Nicaragua| 001-800-220-2282 (Spanish)
Norway| 8152-1550(Norwegian)
Country or Region| Telephone Number
---|---
Panama| Lenovo Customer Support Center: 001-866-434(Toll-Free) (Spanish)
Peru| 0-800-50-866 (OPCION 2) (Spanish)
Philippines| 1-800-8908-6454 (GLOBE subscribers)

1-800-1441-0719 (PLDT subscribers) (Tagalog, English)

Poland| Laptops and tablets branded with logo Think: 48-22-273-9777 ThinkStation and ThinkServer: 48-22-878-6999

(Polish, English)

Portugal| 808-225-115 (Standard Charges Apply) (Portuguese)
Romania| 4-021-224-4015(Romanian)
Russia| +7-499-705-6204

+7-495-240-8558

(Standard Charges Apply) (Russian)

Singapore| 1-800-415-5529

6818-5315 (Standard Charges Apply)

(English, Mandarin, Bahasa Malaysia)

Slovakia| ThinkStation and ThinkServer: 421-2-4954-5555
Slovenia| 386-1-2005-60 (Slovenian)
Spain| 34-917-147-833(Spanish)
Sri Lanka| +9477-7357-123 (Sumathi Information systems) (English)
Sweden| Warranty service and support: 077-117-1040 (Swedish)
Switzerland| Warranty service and support: 0800-55-54-54 (German, French, Italian)
Taiwan| 0800-000-702 (Mandarin)
Thailand| 001-800-4415-734

(+662) 787-3067 (Standard Charges Apply) (Thai, English)

Turkey| 444-04-26 (Turkish)
United Kingdom| Standard warranty support: 03705-500-900 (local rate) Standard warranty

support: 08705-500-900(English)

United States| 1-800-426-7378 (English)
Uruguay| 000-411-005-6649 (Spanish)
Venezuela| 0-800-100-2011 (Spanish)
Vietnam| 120-11072 (Toll Free)

84-8-4458-1042 (Standard Charges Apply) (Vietnamese, English)

Appendix B. Notices

Lenovo may not offer the products, services, or features discussed in this document in all countries. Consult your local Lenovo representative for information on the products and services currently available in your area. Any reference to a Lenovo product, program, or service is not intended to state or imply that only that Lenovo product, program, or service may be used. Any functionally equivalent product, program, or service that does not infringe any Lenovo intellectual property right may be used instead. However, it is the user’s responsibility to evaluate and verify the operation of any other product, program, or service.
Lenovo may have patents or pending patent applications covering subject matter described in this document. The furnishing of this document does not give you any
license to these patents. You can send license inquiries, in writing to:

• Lenovo (United States),inc.
• 1009 Think Place – Building One Morrisville, NC 27560
• U.S.A.
• Attention: Lenovo Director of Licensing

LENOVO PROVIDES THIS PUBLICATION “AS IS” WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF NON-INFRINGEMENT,
MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.
Some jurisdictions do not allow disclaimers of express or implied warranties in certain transactions, therefore, this statement may not apply to you.

This information could include technical inaccuracies or typographical errors. Changes are periodically made to the information herein; these changes will be incorporated in new editions of the publication. Lenovo may make improvements and/or changes in the product(s) and/or the program(s) described in this publication at any time without notice.

The products described in this document are not intended for use in implantation or other life support applications where malfunction may result in injury or death to persons. The information contained in this document does not affect or change Lenovo product specifications or warranties. Nothing in this document shall operate as an express or implied license or indemnity under the intellectual property rights of Lenovo or third parties. All information contained in this document was obtained from specific environments and presented as an illustration. The result obtained in other operating environments may vary.

Lenovo may use or distribute any of the information you supply in any way it believes appropriate without incurring any obligation to you.

Any references in this publication to non-Lenovo websites are provided for convenience only and do not in any manner serve as an endorsement of those Websites. The materials at those Websites are not part of the materials for this Lenovo product, and use of those Websites is at your own risk.

Any performance data contained herein was determined in a controlled environment. Therefore, the result obtained in other operating environments may vary significantly. Some measurements may have been made on development- level systems and there is no guarantee that these measurements will be the same on generally available systems. Furthermore, some measurements may have been estimated through extrapolation. Actual results may vary. Users of this document should verify the applicable data for their specific environment.

Recycling information

Lenovo encourage owners of information technology (IT) equipment to responsibly recycle their equipment when it is no longer needed. Lenovo offers a variety of programs and services to assist equipment owners in recycling their IT products. For information on recycling Lenovo products, go to: www.lenovo.com/recycling

Collecting and recycling a disused Lenovo computer or monitor

If you are a company employee and need to dispose of a Lenovo computer or monitor that is the property of the company, you must do so in accordance with the Law for Promotion of Effective Utilization of Resources. Computers and monitors are categorized as industrial waste and should be properly disposed of by an industrial waste disposal contractor certified by a local government. In accordance with the Law for Promotion of Effective Utilization of Resources, Lenovo Japan provides, through its PC Collecting and Recycling Services, for the collection, reuse, and recycling of disused computers and monitors. For details, visit the Lenovo Web site at: https://www.lenovo.com/jp/ja/services_warranty/recycle/pcrecycle/. Pursuant to the Law for Promotion of Effective Utilization of Resources, the collecting and recycling of home-used computers and monitors by the manufacturer was begun in October 1, 2003. This service is provided free of charge for home- used computers sold after October 1, 2003. For details, visit the Lenovo Web site at https://www.lenovo.com/jp/ja/services_warranty/recycle/personal/.

Disposing of Lenovo computer components
Some Lenovo computer products sold in Japan may have components that contain heavy metals or other environmentally sensitive substances. To properly dispose of disused components, such as a printed circuit board or drive, use the methods described above for collecting and recycling a disused computer or monitor.

Trademarks
The following terms are trademarks of Lenovo in the United States, other countries, or both:

• Lenovo
• The Lenovo logo
• ThinkCentre
• ThinkPad
• ThinkVision

Microsoft, Windows, and Windows NT are trademarks of the Microsoft group of companies. Other company, product, or service names may be trademarks or service marks of others.

Turkish statement of compliance
The Lenovo product meets the requirements of the Republic of Turkey Directive on the Restriction of the Use of Certain Hazardous Substances in Electrical and Electronic Equipment (EEE).

Lenovo and the Lenovo logo are trademarks of Lenovo in the United States, other countries, or both.

India RoHS
RoHS compliant as per E-Waste (Management & Handling) Rules,2011.

Power cords and power adapters
Use only the power cords and power adapters supplied by the product manufacturer. Do not use the ac power cord for other devices.

Appendix B Notices B-3

First Edition (06 2022)
© Copyright Lenovo 2022
All rights reserved.
LENOVO products, data, computer software, and services have been developed exclusively at private expense and are sold to governmental entities as commercial items as defined by 48 C.F.R. 2.101 with limited and restricted rights to use, reproduction and disclosure.

LIMITED AND RESTRICTED RIGHTS NOTICE: IF products, data, computer software, or services are delivered pursuant a General Services Administration “GSA” contract, use, reproduction, or disclosure is subject to restrictions set forth in

Contract No. GS-35F-05925.
© Copyright Lenovo 2022

References

• ThinkVision P24q-30 LCD Monitor - Overview - Lenovo Support US
• Energy Efficient Products | ENERGY STAR
• Lenovo Official US Site | Laptops, PCs, Tablets & Servers | Lenovo US
• Registration - Lenovo Support US
• Regulatory Compliance | Personal Computer Safety | Lenovo US
• Lenovo Support | Drivers, Troubleshooting, Warranty, Repair | Lenovo Support US
• lenovo.com/support/monitor
• Monitors Accessories - Reference Guide - Lenovo Support US
• Contact Us - PC, Data Center, Mobile, Smart Devices - Lenovo Support US
• Lenovo Official US Site | Laptops, PCs, Tablets & Servers | Lenovo US

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