POLYCOM VVX 410 12-Line Desktop Phone User Manual

: June 13, 2024
: Polycom

Table of Contents

POLYCOM VVX 410 12-Line Desktop Phone
Product Information
Product Usage Instructions
PHONE VIEWS
PLACING A CALL
PLACING A CONFERENCE CALL
References
Read User Manual Online (PDF format)
Download This Manual (PDF format)

POLYCOM VVX 410 12-Line Desktop Phone

Polycom VVX 410 IP Phone

Product Information

The Polycom VVX 410 IP Phone is a versatile and user-friendly phone that offers a range of features to enhance your communication experience. It has four main Views: Home, Calls, Active Call, and Lines view (the default). The Home view displays icons for accessing phone functions, while the Calls view allows you to manage incoming and outgoing calls. The Active Call view provides information about the current call, and the Lines view displays Phone Lines, Favorites, and Soft Keys.

Product Usage Instructions

Changing Views
To change Views

For Home view, press <.
From Home view, press > to alternate between Home and Lines view.
If you have one or more calls, press > to switch between Home and either Calls or Active Call view.
To switch between Lines and either Calls or Active Call view, press the navigation button.

Placing a Call
To place a call

Pick up the handset or press > or >.
Enter the phone number using the dial pad keys.
Press Send or Dial.

Answering a Call
To answer a call

To answer with the handset, pick up the handset.
To answer with the Speakerphone, press > or press Answer.
To answer with the headset, press >.
To answer a new call while on an active call, press Answer. The current call will be held.

Ending a Call
To end a call

To end an active call, replace the handset, press >, or press >. Or, press End Call.
To end a held call, navigate to Calls view and highlight the held call. Press Resume, and press End Call.

Entering Data
To enter data

Use the dialpad keys to enter information.
To backspace, press Backspace or press Cancel.

Microphone Mute
To mute the microphone during a call

Press>. Mute applies to all modes: handset, headset, and hands-free. You can hear all other parties while Mute is enabled.
To turn off Mute, press > again.

Call Hold and Resume
To hold and resume a call

From Calls view, press Hold or >. If you’re in Calls view, remember to highlight the call first.
To resume a held call, press Resume or >.

Call Transfer
To transfer a call

From Calls view, press Transfer or > and call the other party.
When you hear the ringback sound, or after you talk with the other party, press Transfer.

Placing a Conference Call
To set up a conference call

Call the first party, and after the call connects, press More and then press Canfranc.
Dial and connect with the second party and press Canfranc again.

Tip! If you have an active and held call, press Join to set up a conference.

Using Your Voicemail Box
To set up and check your voicemail

Dial the Activation Code *62, then press Dial or Send. Or press > and then Connect. At the prompt, enter the default password, 19992005, followed by >. Follow the prompts to change your password and record your greetings.
To check messages for your primary personal extension (if enabled), dial the Activation Code *62, then press Send or Dial. At the prompt, enter your password, followed by >.
To check messages outside the office, call your own phone
number. When the call goes to voicemail, press >for the menu. Enter your password, followed by >.

Do Not Disturb
To enable and disable Do Not Disturb

To enable Do Not Disturb, dial the Activation Code *78, then press Send. Or press the DND softkey.
To disable Do Not Disturb, dial the Deactivation Code *79, then press Send.

Redial
To redial the last number

Dial the Activation Code *66, then press Send or Dial.

For more information, refer to the Polycom VVX 410 IP Phone User Manual.

PHONE VIEWS

Your phone has four main Views : Home, Calls, Active Call, and Lines view (the default).

To Change Views

For Home view, press
From Home view, press t o alternate between Home and Lines view, or, if you have one or more calls, between Home and either Calls or Active Call view.
To switch between Lines and either Calls or Active Call view, press the navigation button.

Home View
Home view displays icons you can select to access phone functions.

Use the Navigation keys to display more icons.

Lines View
Lines view displays Phone Lines, Favorites, and Soft Keys.

Calls View
If your phone has one or more calls, you can access Calls view.

Call color indicates status

Dark green—Active call
Bright blue—Incoming call
Dark blue—Held call

Use the up and down arrow keys to select a call (highlight it). The soft keys control the highlighted call.

ENTERING DATA
Use the dial pad keys to enter information. To backspace, press Backspace or press Cancel.

PLACING A CALL

Pick up the handset or press or
Enter the phone number and press Send or Dial.

ANSWERING A CALL

To answer with the handset, pick up the handset.
To answer with the Speakerphone, press or press Answer.
To answer with the headset, press .
To answer a new call while on an active call, press Answer. The current call will be held.

ENDING A CALL

To end an active call, replace the handset,
press , or press . Or, press End Call.
To end a held call, navigate to Calls view and highlight the held call. Press Resume, and press End Call.

MICROPHONE MUTE

During a call, press .
Mute applies to all modes : handset, headset, and hands-free. You can hear all other parties while Mute is enabled. To turn off Mute, press again.

CALL HOLD AND RESUME

From Calls view, press Hold or . If you’re in Calls view, remember to highlight the call first.
To resume a held call, press Resume or .

CALL TRANSFER

From Calls view, press Transfer or and call the other party. When you hear the ringbark sound, or after you talk with the other party, press Transfer .

PLACING A CONFERENCE CALL

Call the first party, and after the call connects, press More and then press Canfranc.
Dial and connect with the second party and press Canfranc again.

Tip!: If you have an active and held call, press Join to set up a conference.

USING YOUR VOICEMAIL BOX
Set up your voicemail

Dial the Activation Code *62, then press Dial or Send. Or press and then Connect. At the prompt enter the default password,
19992005, followed by .
Follow the prompts to change your password and record your greetings.

Check messages for your primary personal extension (if enabled)

Dial the Activation Code *62, then press Send or Dial. At the prompt enter your password, followed by .

Check messages outside the office

Call your own phone number. When the call goes to voicemail, press for the menu.
Enter your password, followed by .

DO NOT DISTURB
To enable Do Not Disturb

Dial the Activation Code *78, then press Send. Or press the DND softkey.

To disable Do Not Disturb

Dial the Deactivation Code *79, then press Send.

REDIAL
Dial the Activation Code *66, then press Send or Dial.

Handset – This is the handset.
Color Display – Displays information about calls, messages, time, date, and other relevant information.
Voicemail Indicator Light – Displays flashing red when you have a voicemail.
Line Keys – Multifunction keys that can be programmed to act as call appearances, busy lamp field, or speed dial.
Home Key – Displays icons you can select to access phone functions.
Navigation Keys/Select Key – Use the directional arrows to select from the various menus and features. Press the Select Key in the center to make a selection.
Headset Button – Press to activate the headset.
Speaker Phone Button – Press to activate the speaker phone.
Mute Button – Press to mute the microphone.
Dial Pad – Same as a traditional telephone.
Volume Control – Control the volume levels of the speaker phone, handset, or headset.
Transfer Button – Press to transfer a call to another number.
Hold Button – Press to place the caller on hold.
Messages Button – Press to access voicemail messages.