AJAX Hub 2 Plus Alarm System User Manual
- June 13, 2024
- ajax
Table of Contents
AJAX Hub 2 Plus Alarm System
Product Information
The Hub 2 Plus is a central device in the Ajax security system. It controls the operation of all connected devices and interacts with the user and the security company. The hub reports events such as the opening of doors, breaking of windows, and threat of fire or flood, and automates routine actions using scenarios. It can also send photos from MotionCam / MotionCam Outdoor motion detectors to a security company patrol if outsiders enter the secure room.
The Hub 2 Plus central unit must be installed indoors only. It requires Internet access to connect to the Ajax Cloud service. The central unit can be connected to the Internet via Ethernet, Wi-Fi, and two SIM cards (2G/3G/4G). Connecting to Ajax Cloud is necessary for configuring and managing the system through Ajax apps, transmitting notifications about alarms and events, as well as for updating the OS Malevich. All data on Ajax Cloud is stored under multilevel protection, and information is exchanged with the hub via an encrypted channel.
To ensure a reliable connection with Ajax Cloud and to secure against interruptions in the work of telecom operators, it is important to connect all communication channels.
You can manage the security system and quickly respond to alarms and notifications through apps available for iOS, Android, macOS, and Windows. The system allows you to choose how you want to be notified of events, such as push notifications, SMS, or calls. If the system is connected to a security company, events, and alarms will be transmitted directly and/or through Ajax Cloud to the monitoring station.
The Hub 2 Plus supports up to 200 Ajax devices connected, which can protect against intrusion, fire, and flooding, and control electrical appliances automatically according to scenarios or manually from an app.
Product Usage Instructions
- Install the Hub 2 Plus central unit indoors only.
- Connect the central unit to the Internet using either Ethernet, Wi-Fi, or two SIM cards (2G/3G/4G).
- Ensure all communication channels are connected to ensure a reliable connection with Ajax Cloud and to prevent interruptions in the work of telecom operators.
- Download and install the Ajax app on your iOS, Android, macOS, or Windows device.
- Configure and manage the system through the Ajax app.
- Select your preferred notification method for events, such as push notifications, SMS, or calls.
- If connecting to a security company, follow their instructions for integration and monitoring.
- Monitor the security system using the Ajax app and respond quickly to alarms and notifications.
Please refer to the user manual for detailed instructions on the installation, configuration, and management of the Hub 2 Plus central unit and the Ajax security system.
Hub 2 Plus
Hub 2 Plus is a central device in the Ajax security system, which controls the
operation of all connected devices and interacts with the user and the
security company.
The hub reports the opening of doors, breaking of windows, and the threat of
re or ood, and automates routine actions using scenarios. If outsiders enter
the secure room, Hub 2 Plus will send photos from MotionCam / MotionCam
Outdoor motion detectors and notify a security company patrol.
Hub 2 Plus central unit must be installed indoors only. Hub 2 Plus needs Internet access to connect to the Ajax Cloud service. The central unit is connected to the Internet via Ethernet, Wi-Fi, and two SIM cards (2G/3G/4G).
Connecting to Ajax Cloud is necessary for configuring and managing the system through Ajax apps, transmitting notifications about alarms and events, as well as for updating OS Malevich. All data on Ajax Cloud is stored under multilevel protection, information is exchanged with the hub via an encrypted channel.
Connect all communication channels to ensure a more reliable connection with Ajax Cloud and to secure against interruptions in the work of telecom operators.
You can manage the security system and quickly respond to alarms and notifications through for iOS, Android, macOS, and Windows. The systemallows you to choose of what events and how to notify the user: by push notifications, SMS, or calls.
- How to set up push notifications on iOS
- How to set up push notifications on Android
If the system is connected to a security company, events and alarms will be transmitted to the monitoring station — directly and/or through Ajax Cloud.
Buy Hub 2 Plus central unit
Functional elements
- Ajax logo featuring LED indicator
- SmartBracket mounting panel. Slide it down with force to open
- A perforated part is required for actuating the tamper in case of any attempt to dismantle the hub. Do not break it off.
- Power cable socket
- Ethernet cable socket
- Slot for micro SIM 2
- Slot for micro SIM 1
- QR Code
- Tamper button
- Power button
Operating principle
The hub monitors the security system operation by communicating with connected
devices via the Jeweller encrypted protocol. The communication range is up to
2000 m without obstacles (for example, walls, doors, inter-or constructions).
If the detector is triggered, the system raises the alarm in 0.15 seconds,
activates the sirens, and notifies the central monitoring station of the
security organization and the users.
If there is interference at the operating frequencies or when jamming is attempted, Ajax switches to a free radio frequency and sends notifications to the central monitoring station of the security organization and to system users.
What jamming of a wireless security system is and how to resist it
Hub 2 Plus supports up to 200 Ajax devices connected, which protect against
intrusion, and coding, as well as control electrical appliances automatically
according to scenarios or manually from an app.
To send photos from the MotionCam / MotionCam Outdoor motion detector, a separate Wings radio protocol and a dedicated antenna are used. This ensures the delivery of visual alarm verification even with an unstable signal level and interruptions in communication.
List of Jeweller devices
Hub 2 Plus is running under a real-time operating system OS Malevich.
Similar OS control spacecraft systems, ballistic missiles, and car brakes. OS
Malevich expands the capabilities of the security system, automatically
updating by air without user intervention.
Use scenarios to automate the security system and decrease the number of
routine actions. Set up the security schedule, program actions of automation
devices (Relay, WallSwitch, or Socket) in response to an alarm, temperature
change, pressing of the Button or by schedule. A scenario can be created
remotely in the Ajax app.
How to create and configure a scenario in the Ajax security system
LED indication The Ajax logo on the hub front lights up red, white, or green depending on the status of the power supply and Internet connection.
| Event | LED indicator |
|---|
At least two communication channels — Wi-Fi, Ethernet, or SIM card — are connected|
Lights up white
A single communication channel is connected| Lights up green
The hub is not connected to the Internet or there is no connection with the
Ajax Cloud server|
Lights up red
No power| Lights up for 3 minutes, then blinks every 10 seconds. The color of
the indicator depends on the number of connected communication channels
---|---
Ajax account
The security system is configured and controlled through Ajax
apps. Ajax applications are available to
professionals and users on iOS, Android, macOS, and Windows.
The settings of Ajax security system users and the parameters of connected devices are stored locally on the hub and are inextricably linked with it. Changing the hub administrator does not reset the settings of the connected devices.
To configure the system, install the Ajax app and create an account. One phone number and email address may be used to create only one Ajax account. There is no need to create a new account for each hub — one account can manage multiple hubs.
Your account can combine two roles: the administrator of one hub and the user of another hub.
Security requirements
When installing and using Hub 2 Plus, strictly adhere to the general
electrical safety regulations for using electrical appliances, as well as the
requirements of regulatory legal acts on electrical safety. It is strictly
forbidden to disassemble the device under voltage. Also, do not use the device
with a damaged power cable.
Connecting to the network
-
1. Remove the SmartBracket mounting panel by sliding it down with force. Avoid damaging the perforated part — it’s essential for the tamper activation in case of hub dismantling. - Connect the power supply and Ethernet cables to the appropriate sockets, and install SIM cards.
- Power socket
- Ethernet socket
- Slots for installing micro-SIM cards
- Press and hold the power button for 3 seconds until the Ajax logo lights up. It takes about 2 minutes for the hub to upgrade to the latest rmware and connect to the Internet. The green or white logo color indicates that the hub is running and connected to Ajax Cloud.
- If the Ethernet connection is not established automatically, disable proxy and MAC address filtration and activate DHCP in the router settings. The hub will automatically receive an IP address. After that, you will be able to set up a static IP address of the hub in the Ajax app.
- To connect to the cellular network, you need a micro SIM card with a disabled PIN code request (you can disable it using a mobile phone) and a sufficient amount on your account to pay for the services at your operator’s rates. If the hub does not connect to the cellular network, use Ethernet to confirm the network parameters: roaming, APN access point, username, and password. Contact your telecom operator for support to ?nd out these options.
Adding a hub to the Ajax app
- Turn on the hub and wait until the logo lights up green or white.
- Open the Ajax app. Give access to the requested system functions to fully use the capabilities of the Ajax app and not to miss alerts about alarms or events.
- How to set up notifications on iOS
- How to set up notifications on Android
- Open the Add hub menu Select the way of registering: manually or step-by-step guidance. If you are setting the system up for the first time, use step-by-step guidance.
- Specify the name of the hub and scan the QR code located under the SmartBracket mounting panel or enter it manually.
- Wait until the hub is added. The linked hub will be displayed in the Devices tab
After adding a hub to your account, you become the administrator of the device. Administrators can invite other users to the security system and determine their rights. Hub 2 Plus central unit can have up to 200 users. Changing or removing the administrator does not reset the settings of the hub or connected devices.
Ajax security system user rights
Hub statuses
Icons
Icons display some of Hub 2 Plus statuses. You can see them in the Ajax app,
in the Devices menu
States
States can be found in the Ajax app
- Go to the Devices tab .
- Select Hub 2 Plus from the list.
Rooms
Prior to linking a detector or device to a hub, create at least one room.
Rooms are used to group detectors and devices, as well as to increase the
information content of notifications. The name of the device and room will be
displayed in the text of the event or alarm of the security system.
To create a room in the Ajax app:
- Go to the Rooms tab .
- Click Add Room.
- Assign a name for the room, and optionally attach or take a photo: it helps to find the needed room in the list quickly.
- Click Save.
To delete the room or change its avatar or name, go to Room settings by pressing .
Connection of detectors and devices
The hub doesn’t support uartBridge and ocBridge Plus integration modules. When adding a hub to your account using the step-by-step guidance, you will be prompted to connect devices to the hub. However, you can refuse and return to this step later.
To add a device to the hub, in the Ajax app:
- Open the room and select Add device.
- Name the device, scan its QR code (or enter it manually), select a group (if group mode is enabled).
- Click Add – the countdown for adding a device will begin.
- Follow the instructions in the app to connect the device.
Please note that in order to link to the hub, the device must be located within the hub’s radio communication range (at the same protected object).
Hub settings
Settings can be changed in the Ajax app
- Go to the Devices tab .
- Select Hub 2 Plus from the list.
- Go to Settings by clicking on the icon .
Note that after changing the settings, you should click the Back button to save them.
- Avatar
- Hub name
- Users
- Ethernet
- Wi-Fi
- Cellular
- Geofence
- Keypad access codes
- Groups
- Security Schedule
- Detection Zone Test
- Jeweller
- Service
- Monitoring Station
- Installers
- Security companies
- User Guide
- Data Import
- Unpair hub
Settings reset
Resetting the hub to the factory settings:
- Turn on the hub if it is off.
- Remove all users and installers from the hub.
- Hold the power button for 30 s — the Ajax logo on the hub will start blinking red.
- Remove the hub from your account.
Resetting the hub does not delete connected users.
Events and alarm notifications
The Ajax security system informs the user about alarms and events in three
ways: push notifications, SMS, and phone calls. The notification settings can
be changed only for registered users.
Hub 2 Plus does not support calls and SMS transmission using VoLTE (Voice over LTE) technology. Before buying a SIM card, please make sure that it only supports the GSM standard.
| Types of events | Purpose | Types of notifications |
|---|
Malfunctions
|
• Loss of connection between the device and the hub
• Jamming
• Low battery charge in device or hub
• Masking
• Tampering alarm
|
Push notifications SMS
Alarm
|
• Intrusion
• Fire
• Flood
• Loss of connection between the hub and the Ajax Cloud server
|
Calls
Push notifications SMS
Events
|
• Activation of WallSwitch, Relay, Socket
|
Push notifications SMS
| |
The hub does not notify users of opening detectors triggering in the Disarmed mode when the Chime feature is enabled and configured. Only the sirens connected to the system notify about the opening.
What is Chime
How Ajax notifies users of alerts
Video surveillance
You can connect third-party cameras to the security system: seamless
integration with Dahua, Hikvision, and Sare IP cameras and video recorders has
been implemented. You can also connect third-party cameras supporting RTSP
protocol. You can connect up to 100 video surveillance devices to the system.
How to add a camera to the Ajax security system
Connecting to a security company
The list of companies that accept the system to the central monitoring station
is in the Security companies menu (Devices → Hub → Settings → Security
companies):
Select a security company and click Send Monitoring Request. After that, the security company will contact you and discuss the connection conditions. Or you can contact them yourself (contacts are available in the app) to agree upon a connection.
Connection to the Central Monitoring Station (CMS) is implemented via the SurGard (Contact ID), ADEMCO 685, SIA (DC-09), and other proprietary protocols. A complete list of supported protocols is available at the link.
Installation
Prior to installing the hub, make sure that you have selected the optimal location and that it complies with the requirements of this manual. It is desirable that the hub be hidden from direct view. Make sure that the communication between the hub and all connected devices is stable. If the signal strength is low (a single bar), we cannot guarantee a stable operation of the security system. Implement all potential measures to improve the signal quality. At the very least, relocate the hub as even repositioning by 20 cm can significantly improve the signal reception.
If the device has a low or unstable signal strength, use a radio signal range extender.
When installing and using the device, follow the general electrical safety regulations for using electrical appliances, as well as the requirements of regulatory legal acts on electrical safety. It is strictly forbidden to disassemble the device under voltage. Do not use the device with a damaged power cable.
Hub installation:
-
Fix the SmartBracket mounting panel with bundled screws. When using other fasteners, make sure they do not damage or deform the panel.
We do not recommend using double-sided adhesive tape for installation: it can cause a hub to fall in case of an impact. -
Attach the hub to the mounting panel. After installation, check the tamper status in the Ajax app and then the quality of the panel xation. You will receive a notification if an attempt is made to tear the hub off the surface or remove it from the mounting panel.
-
Fix the hub on the SmartBracket panel with bundled screws.
Do not ip the hub when attaching vertically (for example, on a wall). When properly fixed, the Ajax logo can be read horizontally.
Do not place the hub:
- Outside the premises (outdoors).
- Nearby or inside any metal objects or mirrors causing attenuation and screening of the signal.
- In places with high radio interference level.
- Close to radio interference sources: less than 1 meter from the router and power cables.
- Inside any premises with a temperature and humidity beyond the range of permissible limits.
Maintenance
- Check the operational capability of the Ajax security system on a regular basis. Clean the hub body from dust, spider webs and other contaminants as they appear. Use soft dry napkin suitable for equipment maintenance.
- Do not use any substances containing alcohol, acetone, gasoline and other active solvents for cleaning the hub.
How to replace hub battery
The package includes
- Hub 2 Plus
- SmartBracket mounting panel
- Power cable
- Ethernet cable
- Installation kit
- Starter pack — not available in all countries
- Quick Start Guide
Technical Specifications
Classification
| Security system control panel with Ethernet, Wi- Fi, and dual SIM card
support
---|---
Support of detectors with photo verification of alarms|
Available
Number of connected devices| Up to 200
Number of connected ReX| Up to 5
Number of connected sirens| up to 10
Number of security groups| Up to 25
Number of users| Up to 200
Video surveillance| Up to 100 cameras or DVRs
Number of rooms| Up to 50
Number of scenarios
| Up to 64
Central Monitoring Station communication protocols
| SurGard (Contact ID) SIA (DC-09) ADEMCO 685
Other proprietary protocols
CMS software supporting visual alarms verifi cation
Power supply
| 110-240 V~ AC with pre-installed battery 6 V⎓ DC with alternative 6V PSU power supply
Built-in back-up battery
| Li-Ion 3 Аh
Ensures up to 15 hours of operation when using SIM card only
Energy consumption from the grid| Up to 10 W
Tamper proof| Available, tamper
| Jeweller — for transmitting events and alarms.
Radio communication protocols with Ajax detectors and devices
Wings — for transmitting photos.
---|---
Radio frequency band
| 866.0 – 866.5 MHz
868.0 – 868.6 MHz
868.7 – 869.2 MHz
905.0 – 926.5 MHz
915.85 – 926.5 MHz
921.0 – 922.0 MHz
Depends on the region of sale.
RF output power| 10.4 mW (max 25 mW)
Radio signal range| Up to 2000 m
Communication channels
| 2 SIM cards
• 2G (GSM900/DCS1800 (B3/B8))
• 3G (WCDMA 850/900/2100 (B1/B5/B8))
• LTE (FDD B1/B3/B5/B7/B8/B20/B28)
Wi-Fi (802.11 b/g/n) Ethernet
Operating temperature range| From –10°C to +40°C
Operating humidity| Up to 75%
Size| 163 × 163 × 36 mm
Weight| 367 g
Service life| 10 years
Compliance with standards
Warranty
The warranty for the Limited Liability Company “Ajax Systems Manufacturing”
products is valid for 2 years after the purchase and does not apply to the
bundled rechargeable battery.
If the device does not function properly, we recommend that you ?rst contact the support service as technical issues can be resolved remotely in half of the cases.
Warranty Obligations User Agreement
Technical support: [email protected]
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References
- How to set up alarm push notifications on Android | Ajax Systems Blog
- How OS Malevich updates | Blog Ajax
- OS Malevich — how we made a system that embodies the idea of absolute simplicity | Ajax Systems Blog
- What jamming of a wireless security system is and how to resist it | Ajax Systems Blog
- Connecting Ajax to CMS
- End user agreement - Ajax Systems
- How to connect security cameras to the Ajax security system
- Ajax wireless security system devices
- MotionCam - Motion sensor with photo verification of alarms
- Signal range extenders in the security system | Ajax Systems
- Relay — Low current remote control relay with dry contact
- uartBridge — Module for Ajax devices integration with third-party wireless alarms systems
- Ajax WallSwitch — Wireless power relay with energy monitor
- Automation scenarios | Your Ajax security automation
- Software | Ajax Systems
- Warranty - Ajax Systems
- User account types and rights | Ajax Systems Support
- How to set up notifications for the Ajax app on iPhone | Ajax Systems Support
- How battery charge is displayed in Ajax apps | Ajax Systems Support
- What is the direct connection? | Ajax Systems Support
- How to create the Ajax account? | Ajax Systems Support
- What is a tamper | Ajax Systems Support
- Features of photo verification by MotionCam detectors | Ajax Systems Support
- How Ajax notifies users of alerts | Ajax Systems Support
- How to replace Hub battery? | Ajax Systems Support
- Which CMSs can Ajax hubs be connected to | Ajax Systems Support
- Jeweller radio protocol: technology and capabilities | Ajax Systems Support
- 6V PSU for Hub 2/Hub 2 Plus/ReX 2 User manual | Ajax Systems Support
- How to create and configure a scenario in the Ajax system | Ajax Systems Support
- Ajax Translator user manual | Ajax Systems Support
- What is Night Mode and how does it work | Ajax Systems Support
- What is Chime, and how does this function work | Ajax Systems Support