INTERMEDIA Unite V64 Phone User Guide

: June 13, 2024
: INTERMEDIA

Table of Contents

Welcome to Intermedia Unite
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INTERMEDIA Unite V64 Phone User Guide

Welcome to Intermedia Unite

WHAT’S IN THE BOX?

Unite V64

A. Phone

B. Ethernet Cable

C. Handset Cable

D. Handset

E. Stand

F. Power Adapter

GUIDED SETUP

Assembling Your Phone
Slot the plinth into the back of the phone, as shown below.
Connect Handset

Connect Handset and Optional Headset
Note: Your phone supports headsets using a RJ9 or USB cable.
For connection directions, refer to your headset documentation.
Connect Cables
Please follow the diagram below for information on your device’s connection options.

NO	Item	Function
1	USB-A Port	Connect a USB-A compatible headset or Flash Drive for local

Once plugged into power & establishing a network connection, the phone will automatically download its configuration files & become usable. The voicemail box will be functional with a default greeting.
Establishing a Wi-Fi Connection

Press the “Menu” soft key
Use the navigation arrow keys and “OK” keys to reach the “Basic” menu option
Scroll down to “WLAN” option using the navigation keys and press OK
Toggle “WLAN” to Enabled using the right navigation key
Scroll down to the “Available Networks” option using the navigation keys and press “OK”
Press the “Scan” soft key to scan for available 2.4Ghz/5Ghz networks.
Select the desired Wi-Fi network using the navigation and “OK” keys and follow the prompts to enter any required password.

VOICEMAIL BOX SETUP

Recording Your Personal Voicemail Greeting

Press the “Messages” button.
Enter the PIN provided to you by your Administrator, followed by the # key.
Select option 3 for personal options.
Select option 1 to record your voicemail greeting.
Follow the voice prompts to record and check your greeting.

Changing Your PIN From the Phone

Press the “Messages” button.
Enter the PIN provided to you by your Administrator, followed by the # key.
Select option 3 for personal options.
Select option 2 to change your PIN.
Enter the new PIN when prompted. Press # when done.

COMMONLY USED FEATURES

Placing Outgoing Calls

When the phone is not in use:

Pick up the handset or press the “Speakerphone” button.
Dial tone will be heard.

When using a headset:

Press the “Headset” button to activate headset mode.
Dial an extension or telephone number.

When you are already on a call:

Press the “Hold” soft key.
Press the “More” soft key.
Press the “New Call” soft key.
Dial an extension or telephone number.
Resume the original call by pressing the “Resume” soft key.

Answering an Incoming Call
On the handset:

Pick up the handset to answer the call.
On a headset:
When the headset is connected, press the “Headset” button to answer the call.
On Speakerphone:
Press the “Speaker” button to answer the call.

Rejecting an Incoming Call
Press the “Reject” soft key to immediately send the caller to voicemail.

Ending a Call
On a handset
Hang up the handset or press the “EndCall” soft key.
On a headset:
Press the “Headset” button OR press the “End Call” soft key.
On speakerphone:
Press the “Speakerphone” button OR press the “End Call” soft key.

Hold
Placing a call on hold:

While on a call, press the “Hold” soft key.
Retrieving calls on hold:
Press the “Resume” soft key.

Mute

To mute the microphone on a call, press the “Mute” button.
To un-mute the microphone, press the “Mute” button again.

Transferring Calls
Cold Transfer

Press the Xfer soft key during an active call.
Enter the number you want to transfer to.
Press the Xfer soft key

Warm Transfer

Press the Xfer soft key during an active call.
Enter the number you want to transfer to, and press the Dial soft key.
Press the Xfer soft key when the second party answers.

Call Waiting
While already on a call, and a new call rings in, you will hear a beep tone emitted by your phone.
To Answer the Second Call:

Press the “Answer” soft key to access that call. The first call will be placed on hold.
Once the second call has ended, resume the original call by pressing the “Resume” soft key.

To Reject the Second Call:

Press the “Reject” soft key to immediately send the caller to voicemail.

Volume Adjustment
In-Call Volume:

While on a call, press the “+” and “-“ buttons to raise or lower the volume.
Ringer Volume:
While the phone is not in use, press the “+” or “-“ buttons to adjust the ringer volume on the phone.
Speakerphone
While the phone is not in use:
Press the “Speakerphone” button to activate the speakerphone and get dial tone for an outbound call.
While on a call on the handset or headset:
Press the “Speakerphone” button to continue the current call on the speakerphone.
While a call on speakerphone is active:
Press the “Speakerphone” button to hang up the current call.

Forwarding Calls

Press the “Menu” soft key.
Press the right arrow key to highlight “Features” and press the “Ok” button.
Press the “Ok” button while highlighting “Call Forward”.
Press the “Ok” button or the “Enter” soft key.
Select the forwarding option you’d like to manipulate, and press the “Ok” button.
a. For example, to default calls to always forward select “Unconditional”
Utilize the arrow keys to select options (up & down) and toggle options off and on (left & right).
After your changes have been made, select the “OK” button to save changes.

Redial

Press when the phone is idle to dial out the last dialed number.
Press the “CallLog” soft key to visit the list of recent calls to select a different previous call.

We are here to help
Online: www.intermedia.net/knowledgebase/voice
Email: voicesupport@intermedia.com
Call: 1.877.880.0055
Intermedia has been recognized by J.D. Power for providing “An Outstanding Customer Service Experience” for its Assisted Technical Support. J.D. Power 2021 Certified Assisted Technical Program, developed in conjunction with TSIA. Based on successful completion of an audit and exceeding a customer satisfaction benchmark for assisted support operations. For more information, visit : www.jdpower.com or www.tsia.com.
Questions? Contact Us Today.
800.379.7729 sales@intermedia.com
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