INTERMEDIA HT801 Analog Telephone Adapter User Guide

: June 10, 2024
: INTERMEDIA

Table of Contents

INTERMEDIA HT801 Analog Telephone Adapter User Guide
WHAT’S IN THE BOX?
GUIDED SETUP
USING YOUR ATA
References
Read User Manual Online (PDF format)
Download This Manual (PDF format)

INTERMEDIA HT801 Analog Telephone Adapter User Guide

Analog Telephone Adapter

WHAT’S IN THE BOX?

Grandstream HT801

A. HT801 Analog Telephone Adapter (ATA)

B. 5V Power Adapter

C. Ethernet Cable

D. Guide
Guide

GUIDED SETUP

Your new ATA allows you to use an existing fax machine to send and receive faxes through the Cloud PBX network.

CONNECT CABLES
Please follow the diagram below to install your ATA.
Overview

CONFIGURING YOUR ATA
Configuration of your ATA occurs within the Control Panel.

LOGGING INTO THE CONTROL PANEL

Go to http://www.intermedia.net/login
Click the ‘For admins’ tab
Enter the Account Owner’s user name and password
Press the ‘Login’ button
Click on ‘Voice Services

CREATING A FAX RESOURCE
Once you have logged into the Control Panel and have entered Voice Services, you will need to create a Fax Resource, which provides your ATA with a phone number and other configuration:

Click on ‘Resources & Utilities’
Click ‘Create’
Select ‘Fax resource’ and click ‘Proceed’
Fill in the required information:
- Name of the fax resource
- Select an extension
- Assign a phone number
- Choose a billing plan
- Assign the ATA to a location
- Click ‘Create fax resource’

ASSIGN YOUR ATA TO THE FAX RESOURCE

Click on the ‘Devices’ tab
Click on ‘Assign new’
Select the ATA in the Device drop down list
Ensure the address is correct, for this is where 911 will respond to should someone dial 911 from this ATA
Indicate you have read the 911 Policy and Limitations
Click ‘Assign device

At this point, your ATA is ready to download a configuration. If the device is plugged in and powered on, simply perform a power cycle of the device. The ATA will require 1-2 minutes to reboot and download a configuration. Once finished, the ATA will provide dial tone to your fax machine.

UPDATING OUTBOUND CALLER ID
While editing the Fax Resource:

On the General tab, click on the phone number link next to ‘Outbound Caller ID’
Choose whether you wish to:
- Use the ATA’s own phone number
- Use a different phone number on the account
- Block outbound caller ID
- Click ‘Save changes’

UPDATING 911 ADDRESS
While editing the Fax Resource:

Click on the Devices tab
Click on ‘Edit’
Update the address as appropriate
Check the box that you read and understand the 911 Policy and Limitations
Click ‘Save changes’

USING YOUR ATA

FAX MACHINE CONFIGURATION
If you are having problems with faxing, you may need to refer to your fax machine owner’s manual and adjust the configuration on your fax machine.

For best performance with Cloud PBX:

If your fax machine has an “ECM” (Error Correction Mode) feature, please disable this function.
Check your fax machine’s speed (sometimes called “Baud Rate”), and set it to 9600 or lowest possible speed.

SENDING A FAX
Once your fax machine has been plugged into the Phone 1 port on the ATA, send a fax as you usually would with your fax machine.

RECEIVING A FAX
If your fax number is new, make sure you have provided your fax phone number to those who wish to send you faxes. Your fax machine will receive faxes automatically once plugged into the fax adapter.

We are here to help
Online: www.intermedia.net/knowledgebase/voice
Email: voicesupport@intermedia.com
Call: 1.877.880.0055

Intermedia has been recognized by J.D. Power for providing “An Outstanding Customer Service Experience” for its Assisted Technical Support. J.D. Power 2021 Certified Assisted Technical Program, developed in conjunction with TSIA. Based on successful completion of an audit and exceeding a customer satisfaction benchmark for assisted support operations. For more information, visit www.jdpower.com or www.tsia.com