ingenico 2600 Desk Terminal Device User Guide
- June 13, 2024
- ingenico
Table of Contents
ingenico 2600 Desk Terminal Device
Product Information
The Desk 2600 is a terminal device that is available in different models. It comes with various features and functionalities to meet your needs. This user guide provides detailed information about the use, installation, maintenance, safety, and security recommendations of the Desk 2600.
Presentation
The Desk 2600 terminal unit comes with the following contents:
- Desk/2600 terminal unit equipped with a paper roll
- Battery pack Magic Box
- Power Supply Unit (PSU)
- USB Cable
It is advised to keep the packaging for future use when shipping the terminal.
The terminal also has compartments for the battery pack and SIM/SAM slots. It weighs 285g (without paper roll or battery) and has dimensions of 179 x 77.4 x 55 mm. It can be connected to the electrical mains network via a USB-C connector for the PSU or Magic Box.
Keyboard Details and Functionality
The keyboard of the Desk/2600 has various keys that can have different functions depending on the applications installed on the terminal. It includes navigation keys, cancel keys, clear keys, and validation keys.
Product Usage Instructions
Installation
Follow these recommendations for the installation of the Desk/2600:
- Place the product on a flat surface near an electric socket and, if applicable, close to an Ethernet socket.
- Ensure the terminal is placed away from hot zones, protected from vibrations, dust, dampness, and electromagnetic radiation.
Before Powering the Device
Before powering the device, make sure to perform the necessary product connections as described in the user manual. These connections include:
- Terminal USB
- Magic Box Ethernet
- USB Slave connector
- USB Host connector
- Power and terminal connection
- Clamp for magic box
Battery
The Desk/2600 uses a battery for power. Follow these steps for battery usage:
- Read the main characteristics of the battery as provided in the user manual.
- Install the battery in the designated compartment.
- Charge the battery using the recommended methods.
- If required, replace the battery with a new one following the instructions provided.
Paper Roll
The Desk/2600 uses a paper roll for printing. To install the paper roll:
- Refer to the main characteristics of the Ingenico roll as provided in the user manual.
- Follow the instructions for installing the paper roll correctly.
Using the Terminal
To use the terminal, follow these instructions:
- Switch off the terminal when not in use.
- Follow the instructions for reading cards using the card readers on the terminal.
Introduction
We hope that you will be fully satisfied with your new terminal Desk/2600. This terminal is available in different models. Please select by yourself in this documentation items related to your model. Read this guide to understand and make the best use of your terminal. It presents you the necessary information about use, installation, maintenance, safety and security recommendations.
WARRANTY / SECURITY
SECURITY Use only the power supply included with the product to ensure best performance and safety. Maintenance should only be provided by Ingenico authorized technician. Failure to comply with these instructions will void the manufacturer’s responsibility.
Symbols
This symbol indicates an important Warning.
This symbol indicates a piece of advice.
Presentation
Content of the box
ADVICE
- Keep the packaging. It must be re-used whenever the terminal is shipped.
Overview of the Desk/2600
Compartment where are located:
- The battery pack
- The SIM/SAM slots
- Weight (Without paper roll nor battery): 285g
- Dimensions (L x w x h): 179 x 77,4 x 55 mm
- Electrical mains network: 100 – 240VAC / 50 – 60 Hz or 50 / 60 Hz Class II equipment
- Connections on terminal: USB-C connector for PSU or Magic Box
Keyboard details and functionality
Some keys can have other functions according to the applications that are in the terminal.
Installation
Recommendations
Location of the Desk/2600
Place the product on flat surface near an electric socket and according to the options close to an Ethernet socket. The terminal should be placed far from any very hot zones, protected from vibrations, dust, damp and electromagnetic radiation (computer screen, anti-theft barrier etc.).
Operating conditions
- Ambient temperature: From +0°C to +50°C
- Max relative humidity: 85% at +40°C
Battery charging conditions
- Ambient temperature: From +0°C to +45°C
Storage conditions
- Ambient temperature: From -20°C to +50°C
- Max relative humidity: 85% at +55°C
Before powering the device
The Desk/2600 is a desktop device that must be used with a power supply (PSU). Before connecting the power supply:
- install the battery in the desk/2600 (as described in 3.7.2.)
- install the SAM & SIM (if any (as described in 3.5)
- make sure that the connectivity with the magic box is correct (if any) (as described in 3.3)
- make sure that the connectivity with the Desk/1600 is correct (if any) (as described in 3.3.4)
Before using the terminal, always check if the paper roll is present.
Product connections
Terminal USB
- A USB type C connector is available behind the battery door of Desk/2600. This connector is used to connect PSU or cable for Magic Box (option). This connector can also be used for SW loading.
Magic Box Ethernet
- An Ethernet connector is available at rear of Magic Box. This connector must be used to connect Internet service provider box.
Pin Number/ RJ45 Signal
- ETH_TX+
- ETH_TX-
- ETH_RX+
- NC
- NC
- ETH_RXNC
- NC
USB Slave connector
- A USB type B connector is available at rear of Magic Box. This connector could be used to connect cash register.
Pin Number/ USB-B Signal
- NC
- D-
- D+
- GND
USB Host connector
A USB type A connector is available at rear of Magic Box (2 connectors in option). This connector could be used to connect pinpad, serial interface convertor, USB external PSTN Modem…
Pin Number/ USB-A Signal
- 5V
- D-
- D+
- GND
Power and terminal connection
Clamp for magic box
- To avoid cables disconnection, please to plug the clamp delivered with magic box. The connection is easy and explained by following picture.
Opening trap door
CAUTION: Switch off the terminal before opening the trapdoor.
- Turn the terminal and pull on the clip as shown by the arrow on the following picture.
SAMs & SIMs
The connector modules security SAM/SIM is located inside the terminal, in a closed compartment. Please, switch off the Desk/2600 prior inserting the SIM/SAM.
- SAMs and SIMs are identified by the engraved marks on the lower housing
- When introducing a SAM/SIM in its slot, be sure to put the cut corner as indicated on the engraved marks
- 3 factory options: 1SIM/2SAMs, 2SIMs/1SAM or 3 SAMs (always 3 SAMs when product doesn’t embed 4G option).
Magic Box cable
To use Magic Box connectivity, the use of cable is necessary and is included in your product box in option.
- To connect cable, open the trap door as seen in previous chapter.
- Connect the cable and make it follow the cable way as shown on following picture. Take care to place it behind the plastic wall.
- Close the tap door and ensure the cable doesn’t block the door.
Battery
Main characteristics
- Characteristics: Li-Ion 500mAh
- Charge (power supply 1A): 50% of capacity in 45mn Full capacity in 1h30
- Battery life (PSU disconnected): 20 transactions with printing ticket receipt
- 40 transactions without printing ticket receipt
Instaling the battery
WARNING: Check that the terminal is not connected to the main electric network before installing or removing the battery.
- Turn your terminal and unclip the battery trapdoor by pushing on the button as shown on the picture.
- Disengage the trapdoor.
- Take the battery pack included in the box
- Locate the battery pack connector beside the battery compartment
- Plug the battery pack connector according to the connector locating system and (as shown on picture). Verify that it locks.
- Place the battery pack in its compartment.
- Close the battery compartment trapdoor.
Charging the battery
Desk/2600 has been designed to be used with PSU and battery connected. The terminal autonomy (without PSU) is small and authorizes few transactions when PSU is disconnected. Battery is mandatory for printing and connecting 4G/2G network. If the battery level is too low, these functions may be not working.
On initial start-up, charge the battery for 1 hour under the environmental conditions stated above. The battery can only be charged by using the power supply included with the product to ensure best performance and safety. Connect the terminal power supply directly to the terminal USB-C connector located behind the battery door or to the magic box USB-C connector marked “PSU” (See chapter “Installation”).
Changing the battery
Warning: It is imperative to use the battery authorized by Ingenico. There is danger of explosion if battery used is not approved by Ingenico.
- Disconnect the power supply unit
- Turn product off by pressing simultaneously (dot key) and (yellow key) for one second.
- Remove the battery door (See chapter “Installation”).
- Lift the battery and remove it from its compartment.
- Carefully disconnect battery by pulling on connector. Avoid pulling wires to do not damage the battery.
- Connect and install the new battery by following the instructions in chapter “Installation”.
- In order to preserve the environment, dispose used battery in compliance with current country recycling legislation.
Paper roll
Main characteristics of Ingenico roll
- Paper roll characteristics: Precisions
- Color: White
- Width: 58 mm
- Diameter: 40 mm
- Length: About 18 meters
The thermal paper can be deteriorated by poor storage conditions, so we recommend you to avoid:
- Storage in hot wet places (near air-conditioner, humidity higher than 85%)
- Exposure to sunlight or ultraviolet for long periods
- Contact with organic solvents (solvent type adhesive
- Direct contact with materials containing plasticizers (PVC transparent folders or envelopes)
- Direct contact with “diazo” papers
- Direct contact with water
- Rubbing or pressing the paper too strongly
WARNING: For best product performance, only use heat sensitized paper approved by Ingenico.
Installing paper roll
WARNING
- Switch off the terminal prior to installing a paper roll.
- Use only paper approved by Ingenico. The use of nonapproved paper is likely to damage the printer of your terminal.
- Open the paper compartment by lifting the catch located at the rear and under the terminal and pull the cover.
- Insert the paper roll in the compartment following the directions shown on the below picture.
- Pull the paper up to the top of the terminal.
- Maintain the paper and close the lid.
- Press simultaneously on both upper corners of the paper flap until it clips into position.
ADVICE: If you insert a new paper roll, tear off the first length (one compre turn to avoid printing on adhesive tape footprint).
Use the terminal
Before using the terminal, always check if the paper roll is present and if battery is connected. Without battery pack connected, printer and 4G connectivity won’t be available.
Switching off the terminal
Since the Desk/2600 is designed to resist to power outages, the device will not power off when the power supply is disconnected. To power off the device, disconnect the power supply then press simultaneously and during one second. To restart the terminal, first connect the PSU and then press on the keyboard. If the power supply of the terminal is disconnected, the device will remain powered on and then it will automatically go in stand by after 40s then switch off after 30 minutes of inactivity (option available since SDK14.4.1 Patch F).
Reading card
Magnetic Stripe Card
- The card can be read either from left to right or from right to left, with the stripe on top of the terminal (stripe can be seen by user).
- Use a regular movement to ensure a reliable card reading.
Smart Card
- Insert the card horizontally with the chip facing upwards and leave in position throughout the transaction.
Contactless (Cless)
- Bring the card firmly up to the active zone. Keep the card close to the reader during the transaction.
- The 4 virtual LEDs are displayed during the transaction.
The terminal behavior for the cardholder may depend on:
- The terminal environment
- Local usage (language, …)
Troubleshooting
The terminal does not turn on:
- Check the battery (is it discharged, is it connected?). A full discharged battery can take long charging time to recover.
- Connect terminal to terminal power supply or put it on powered base
Cards are not read:
- Check that the magnetic card is swiped correctly (with magnetic band on keyboard side).
- Swipe again the card with the magnetic stripe movement constant and rapid
- Verify that the magnetic strip is not damaged, grooved or cracked
- Make sure you have correctly inserted the smart card into the smart card reader and removed the card only after the transaction is performed.
The ticket is not printed:
- Check the presence and proper positioning of the paper roll. Possibly adjust the paper roll following the instructions in this manual (“Installing the paper roll”)
- Check the type of paper used (thermal paper must be used)
- Verify thermal paper sensitive side.
- Check battery pack is correctly connected.
More Information
www.ingenico.com
13-17 rue Pagès, 92150 Suresnes – France
Banks and Acquirers International Holding SAS / 814 767 216 RCS Nanterre
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Banks and Acquirers International Holding SAS
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