ASUS PD500TE Desktop PC User Guide

ASUS PD500TE Desktop PC

Product Information

The ASUS Desktop PC PD500TE is a powerful and versatile computer designed to meet your computing needs. With its advanced features and reliable performance, it offers a seamless user experience for both work and entertainment.

Key Features:

• Powerful performance for multitasking and demanding applications
• High-quality audio and video capabilities
• Multiple connectivity options for easy device integration
• Ergonomic design for comfortable usage
• Secure and efficient data storage

Support and Service:
For any technical assistance or support, please visit our multi-language website at https://www.asus.com/support/. Our dedicated support team is available to assist you with any queries or issues you may have.

Product Usage Instructions

Chapter 1: Getting started
Welcome!
To begin using your ASUS Desktop PC PD500TE, familiarize yourself with the computer’s features and setup process.

1. Getting to know your computer:
   • Refer to the user manual to understand the various components and ports of your computer.
2. Setting up your computer:
   • Follow the instructions provided in the user manual to properly set up your computer, including connecting necessary peripherals and cables.
3. Turning your computer ON:
   • Once the setup is complete, press the power button to turn on your computer.

Chapter 2: Connecting devices to your computer
Learn how to connect various devices to your ASUS Desktop PC PD500TE.

• Connecting a USB storage device:
  • Refer to the user manual for instructions on connecting a USB storage device to your computer.
• Connecting microphone and speakers:
  • Follow the provided instructions to connect a microphone and speakers to enhance your audio experience.
• Changing to the external audio output:
  • If you want to switch the audio output to external speakers or headphones, refer to the user manual for guidance.
• Connecting multiple external displays:
  • Learn how to connect multiple external displays to expand your workspace by following the instructions in the user manual.
• Connecting an HDTV:
  • If you wish to connect your computer to an HDTV, refer to the user manual for step-by-step instructions.

Chapter 3: Using your computer
Discover how to use your ASUS Desktop PC PD500TE effectively.

• Proper posture when using your Desktop PC:
  • Ensure ergonomic comfort and maintain a proper posture while using your computer. Refer to the user manual for guidelines.
• Using the memory card reader:
  • Learn how to utilize the memory card reader feature by following the instructions provided in the user manual.
• Configuring the USB ports using the BIOS:
  • For advanced configurations of the USB ports, refer to the user manual for instructions on accessing and using the BIOS settings.
• Configuring the HDD security setting using the BIOS:
  • Secure your data by configuring the HDD security settings through the BIOS. Follow the user manual for detailed steps.

Chapter 4: Connecting to the Internet
Learn how to connect your ASUS Desktop PC PD500TE to the Internet.

• Wired connection:
  • Follow the instructions provided in the user manual to establish a wired connection to the Internet.

Chapter 5: Troubleshooting
If you encounter any issues with your ASUS Desktop PC PD500TE, refer to the troubleshooting section in the user manual for assistance.

Appendix
The appendix section provides additional information about starting your computer for the first time, using the start menu, connecting to wireless and wired networks, as well as turning your computer off or putting it to sleep. Please consult the user manual for detailed instructions.

Notices
ASUS Recycling/Takeback Services:
As part of our commitment to environmental protection, ASUS offers recycling and takeback programs. To responsibly recycle our products, batteries, components, and packaging materials, please visit http://csr.asus.com/english/Takeback.htm for detailed recycling information specific to your region.

ENERGY STAR is a joint program of the U.S. Environmental Protection Agency and the U.S. Department of Energy helping us all save money and protect the environment through energy efficient products and practices. All ASUS products with the ENERGY STAR logo comply with the ENERGY STAR standard, and the power management feature is enabled by default. The monitor and computer are automatically set to sleep within 10 and 30 minutes of user inactivity. To wake your computer, click the mouse or press any key on the keyboard. Please visit http://www.energystar.gov/powermanagement for detail information on power management and its benefits to the environment. In addition, please visit http://www.energystar.gov for detail information on the ENERGY STAR joint program.

Note : Energy Star is NOT supported on Freedos and Linux-based products.

Safety information

Disconnect the AC power and peripherals before cleaning. Wipe the Desktop PC using a clean cellulose sponge or chamois cloth dampened with solution of nonabrasive detergent and a few drops of warm water then remove any extra moisture with a dry cloth.

• DO NOT place on uneven or unstable work surfaces. Seek servicing if the casing has been damaged.
• DO NOT expose to dirty or dusty environments. DO NOT operate during a gas leak.
• DO NOT place or drop objects on top and do not shove any foreign objects into the Desktop PC.
• DO NOT expose to strong magnetic or electrical fields.
• DO NOT expose to or use near liquids, rain, or moisture. DO NOT use the modem during electrical storms.
• Battery safety warning: DO NOT throw the battery in fire. DO NOT short circuit the contacts. DO NOT disassemble the battery.
• Use this product in environments with ambient temperatures between 5˚C (41˚F) and 40˚C (104˚F).
• DO NOT cover the vents on the Desktop PC to prevent the system from getting overheated.
• DO NOT use damaged power cords, accessories, or other peripherals.
• To prevent electrical shock hazard, disconnect the power cable from the electrical outlet before relocating the system.
• Seek professional assistance before using an adapter or extension cord. These devices could interrupt the grounding circuit.
• Ensure that your power supply is set to the correct voltage in your area. If you are not sure about the voltage of the electrical outlet you are using, contact your local power company.
• If the power supply is broken, do not try to fix it by yourself. Contact a qualified service technician or your retailer.

Hazardous moving parts. Desktop should be completely shutdown before servicing product. Replacing fan components should only be attempted by qualified service personnel.

Hazardous Moving Parts Warning

WARNING : Keep fingers and other body parts away from any moving parts.

CAUTION : DO NOT loosen the thumb screws to access the internal area of your device. If service or repair is required, return your device to an authorized service center.

WARNING! Hot Internal replaceable parts and iron parts may cause burns.

While installing additional memory modules, follow the table below to ensure system stability and avoid possible booting up failure.

| 1DIMM| 2DIMM| 3DIMM| 4DIMM
---|---|---|---|---
DIMM_B1| | | √| √
DIMM_B2| √| √| √| √
DIMM_A1| | | | √
DIMM_A2| | √| √| √

Do not ingest battery, Chemical Burn Hazard” This product contains a coin / button cell battery. If the coin / button cell battery is swallowed, it can cause severe internal burns in just 2 hours and can lead to death. Keep new and used batteries away from children. If the battery compartment does not close securely, stop using the product and keep it away from children. If you think batteries might have been swallowed or placed inside any part of the body, seek immediate medical attention.

Conventions used in this guide
To ensure that you perform certain tasks properly, take note of the following symbols used throughout this manual.

• DANGER/WARNING : Information to prevent injury to yourself when trying to complete a task.
• CAUTION: Information to prevent damage to the components when trying to complete a task.
• IMPORTANT: Instructions that you MUST follow to complete a task.
• NOTE: Tips and additional information to help you complete a task.

Where to find more information
Refer to the following sources for additional information and for product and software updates.

ASUS website
The ASUS website provides updated information on ASUS hardware and software products. Refer to the ASUS website www.asus.com.

ASUS Local Technical Support
Visit ASUS website at https://www.asus.com/support/contact for the contact information of local Technical Support Engineer.

Package contents

• If any of the above items is damaged or missing, contact your retailor.
• The illustrated items above are for reference Actual product specifications may vary with different models.

Chapter 1

Welcome!
Thank you for purchasing the ASUS Desktop PC!
The ASUS Desktop PC provides cutting-edge performance, uncompromised reliability, and user- centric utilities. All these values are encapsulated in a stunningly futuristic and stylish system casing.

Read the ASUS Warranty Card before setting up your ASUS Desktop PC.

• The Desktop PC does not support Windows® 7 operating system. ASUS is not responsible for any loss or damage incurred by installing Windows® 7.
• Be careful when handling the desktop PC to prevent the risk of injury.

Getting to know your computer

Illustrations are for reference only. The ports and their locations, and the chassis color vary with different models.

IMPORTANT! Do not use this Desktop PC for cryptocurrency mining (consuming a vast amount of electricity and time to gain convertible virtual currency) and/or related activities.

PD500TE Top panel

• Power button: Press this button to turn on your computer.
• SD card reader: Insert an SD card into the slot.
• USB 3.2 Gen 1 ports: The Universal Serial Bus 3.2 Gen 1 (USB 3.2 Gen 1) ports connect to USB Gen 1 devices such as a mouse, printer, scanner, camera, PDA, and
• USB 3.2 Gen 1 Type-C® port: The Universal Serial Bus 3.2 Gen 1 (USB 3.2 Gen 1) Type-C® port connects to USB 3.2 Gen 1 Type-C® devices. The output voltage of USB 3.2 Gen 1 Type C® port is 5V/3A.
• Audio combo port: This port connects to a microphone or a headphone.
• Power button protection lock: This lock prevents accidental press on the power button

PD500TE Rear panel

1. DisplayPort: This port is for a DisplayPort-compatible device.
2. HDMI™ ports: These ports are for High-Definition Multimedia Interface (HDMI™) connectors, and are HDCP compliant allowing playback of HD DVD, Blu-ray, and other protected content
   • The on-board DisplayPort and HDMI™ port only work while using a CPU with integrated graphics
     | DisplayPort| HDMI™
     ---|---|---
     Intel® Core™ i9-13900| Support| Support
     Intel® Core™ i7-13700| Support| Support
     Intel® Core™ i5-13500| Support| Support
     Intel® Core™ i5-13400| Support| Support
   • If there is an external graphics card on your computer, please connect your monitor to the display output port on it
3. USB 2.0 ports: These Universal Serial Bus 2.0 (USB 2.0) ports connect to USB 2.0 devices such as a mouse, printer, scanner, camera, PDA, and others.
4. USB 3.2 Gen 2 ports: These ports connect to USB 3.2 Gen 2 devices such as a mouse, printer, scanner, camera, PDA, and others. USB 3.2 Gen 2 devices can only be used for data storage.
5. Realtek 2.5Gb Ethernet port: This port allows 2.5Gbps Ethernet connection to a Local Area Network (LAN) through a network hub. Refer to the table below for the Ethernet port LED indications.
   Realtek 2.5Gb Ethernet port LED indications Activity/Link LED| Speed LED
   ---|---
   Status| Description| Status| Description
   OFF| No link| OFF| No link
   GREEN| Linked| GREEN| 2.5 Gbps connection
   BLINKING| Data activity| ORANGE| 1 Gbps / 100 Mbps /

10 Mbps connection

6. Microphone port (pink): This port connects to a microphone.
7. Line Out port (lime): This port connects to a headphone or a speaker. In the 4, 5.1, and 7.1-channel configurations, the function of this port becomes Front Speaker Out.
8. Line In port (light blue): This port connects to a tape, CD, DVD player, or other audio sources.
   Refer to the audio configuration table below for the function of the audio ports in a 2, 4, 5.1, or 7.1-channel configuration.
   Audio 2, 4, 5.1, or 7.1-channel configuration** Port| Headset**

2-channel

| 4-channel| 5.1-channel| 7.1-channel
---|---|---|---|---
Light Blue (Rear panel)| Line In| Rear Speaker Out| Rear Speaker Out| Rear Speaker Out
Lime (Rear panel)| Line Out| Front Speaker Out| Front Speaker Out| Front Speaker Out
Pink (Rear panel)| Mic In| Mic In| Bass/Center| Bass/Center
Lime (Front panel)| –| –| –| Side Speaker Out
9. Power connector: Plug the power cord to this connector.

• RATING: 115Vac/230Vac, 6/3A, 50/60Hz

10. Expansion slot brackets: Remove the expansion slot bracket when installing an expansion card.

  * While installing the first VGA card, please install it in PCIEX16 slot.
  * Refer to _Installing a graphics card in your computer_ for detailed

11. ASUS Graphics Cards (on selected models only): The display output ports on these optional ASUS Graphics Cards may vary with different models.
12. Air vents: These vents allow air ventilation.

  * DO NOT block the air vents on the chassis. Always provide proper ventilation for your computer.

13. PS/2 keyboard/mouse combo port: This port is for a PS/2 keyboard/mouse.

Installing memory in your computer

This desktop PC comes with four Double Data Rate 4 (DDR4) Dual Inline Memory Module (DIMM) sockets. The figure illustrates the location of the DDR4 DIMM sockets.

Channel Sockets

Channel A                    DIMM_A1 & DIMM_A2
Channel B                    DIMM_B1 & DIMM_B2

Recommended memory configurations

Installing memory in your computer

To install memory in your computer:

1. Turn off your computer.
2. Unplug all cables from your computer.
3. Open your computer case.
4. Locate an empty DIMM socket.
5. Press down and outward on the DIMM ejector to unlock the DIMM socket.
6. Align the notch on the bottom edge of the DIMM with the key of the DIMM socket, and then firmly insert the DIMM into the socket until the ejector snaps back into place.
7. Close your computer case.
   • The above pictures are for reference only. The inner structure of the desktop PC may vary.

Installing a graphics card in your computer

To install a graphics card in your computer:

1. Turn off your computer.
2. Unplug all cables from your computer.
3. Open your computer case and locate PCIEX16 slot if you are installing the first graphics card.
4. Align the notch on your graphics card with the key of the slot, and then insert the card into the slot.
5. The ejector will snap back into place automatically.
6. Use a screw driver and a screw to lock the graphics card on the chassis.
7. (Optional) Connect a proper power supply plug to the graphics card.

Setting up your computer
This section guides you through connecting the main hardware devices, such as the external monitor, keyboard, mouse, and power cord, to your computer.

Connecting an external monitor

Using the onboard display output ports

• Connect your monitor to the onboard display output port.

To connect an external monitor using the onboard display output port:

1. Connect a monitor to a display output port on the rear panel of your computer.
2. Plug the monitor to a power source.

If your computer comes with an ASUS Graphics Card, the graphics card is set as the primary display device in the BIOS. Hence, connect your monitor to a display output port on the graphics card.

• To connect multiple external monitors to your computer, refer to Connecting multiple external display in Chapter 2 of this guide for details.

Connecting a USB keyboard and a USB mouse

• Connect a USB keyboard and a USB mouse to the USB ports on the rear panel of your computer.

Connecting the power cord

• Connect one end of the power cord to the power connector on the rear panel of your computer and the other end to a power source.

For safety purpose, ONLY connect the power cord to a grounded electrical outlet

Turning your computer ON

This section describes how to turn on your computer after setting up your computer.

Turning your computer ON

To turn your computer ON:

1. Turn your monitor ON.
2. Press the power button on your computer.
3. Wait until the operating system loads automatically.

Chapter 2

Connecting devices to your computer

Connecting a USB storage device

This desktop PC provides USB 3.2 Gen 2, USB 3.2 Gen 1, USB 3.2 Gen 1 Type-C® and USB 2.0 ports on the top and rear panels. The USB ports allow you to connect USB devices such as storage devices.

To connect a USB storage device:

• Insert the USB storage device to your computer.

You can enable or disable the top and rear USB 3.2 Gen 2, USB 3.2 Gen 1, USB 3.2 Gen 1 Type-C® and USB 2.0 ports individually from the BIOS Setup. Refer to the Configuring the USB ports using the BIOS section in Chapter 3 of this user manual for details.

Connecting microphone and speakers

This desktop PC comes with microphone ports and speaker ports on both the front and rear panels. The audio I/O ports located on the rear panel allow you to connect 2-channel, 4-channel, 5.1-channel, and 7.1-channel stereo speakers.

• When your Desktop PC comes with an internal speaker, the audio output will be from the internal speaker.
• When you connect an external audio device such as earphone or speaker, you need to enable the audio device output. For details, refer to the section Changing to the external audio output.
• When you disconnect the audio device, you need to manually change the audio output to the internal speaker from the Control Panel.

Connecting Headphone and Mic

• Connecting 2-channel Speakers
• Connecting 4-channel Speakers
• Connecting 5.1-channel Speakers
• Connecting 7.1-channel Speakers

Changing to the external audio output
When you connect an external audio device to your Desktop PC, enable the audio device output to ensure a clear audio quality.

To change to the external audio output:

1. Connect an external audio device such as earphone or speaker to the rear Line Out port. The Audio Manager screen automatically pops up. For the location of the rear Line Out port, refer to the section Getting to know your computer
   • For the location of the rear Line Out port, refer to the section Getting to know your computer
2. Tick Front Speaker Out, then click OK.
3. Tick Line In, then click OK. The audio output will now be from the external audio device.
   • The Audio Manager screenshots above are for reference only

Connecting multiple external displays

Your desktop PC may come with VGA, HDMI™, or DVI ports and allows you to connect multiple external displays.

Setting up multiple displays

When using multiple monitors, you are allowed to set display modes. You can use the additional monitor as a duplicate of your main display, or as an extension to enlarge your Windows desktop.

To set up multiple displays:

1. Turn off your computer.
2. Connect the two monitors to your computer and connect the power cords to the monitors.
3. Refer to Setting up your computer section in Chapter 1 for details on how to connect a monitor to your computer.
4. Turn on your computer.
5. From the Start menu, click Settings > System > Display.
6. Configure the settings for your displays.
   • For some graphics cards, only the monitor that is set to be the primary display has display during POST. The dual display function works only under Windows.

Connecting an HDTV

Connect a High Definition TV (HDTV) to the HDMI™ port of your computer.

• You need an HDMI™ cable to connect the HDTV and the computer. The HDMI™ cable is purchased separately.
• To get the best display performance, ensure that your HDMI™ cable is less than 15 meters.

Chapter 3

Using your computer

Proper posture when using your Desktop PC

When using your Desktop PC, maintaining the proper posture is necessary to prevent strain to your wrists, hands, and other joints or muscles. This section provides you with tips on avoiding physical discomfort and possible injury while using and fully enjoying your Desktop PC.

To maintain the proper posture:

• Position your computer chair to make sure that your elbows are at or slightly above the keyboard to get a comfortable typing position.
• Adjust the height of your chair to make sure that your knees are slightly higher than your hips to relax the backs of your thighs. If necessary, use a footrest to raise the level of your knees.
• Adjust the back of your chair so that the base of your spine is firmly supported and angled slightly backward.
• Sit upright with your knees, elbows and hips at an approximately 90º angle when you are at the PC.
• Place the monitor directly in front of you, and turn the top of the monitor screen even with your eye level so that your eyes look slightly downward.
• Keep the mouse close to the keyboard, and if necessary, use a wrist rest for support to reduce the pressure on your wrists while typing.
• Use your Desktop PC in a comfortably-lit area, and keep it away from sources of glare such as windows and straight sunlight.
• Take regular mini-breaks from using your Desktop PC.

Using the memory card reader

Digital cameras and other digital imaging devices use memory cards to store digital picture or media files. The built-in memory card reader on the front panel of your system allows you to read from and write to different memory card drives.

To use the memory card:

1. Insert the memory card into the card slot.
   • A memory card is keyed so that it fits in only one direction. DO NOT force a card into a slot to avoid damaging the card.
   • You can place media in one or more of the card slots and use each media independently. Place only one memory card in a slot at one time.
2. Select a program from the AutoPlay window to access your files.
   • If AutoPlay is NOT enabled in your computer, click File Explorer from the Start menu, and then double-click the memory card icon to access the data on it.
   • Each card slot has its own drive icon which is displayed on the File Explorer screen.
3. When finished, right-click the memory card drive icon on the Computer screen, click Eject, and then remove the card.
   • Never remove cards while or immediately after reading, copying, formatting, or deleting data on the card or else data loss may occur.
   • To prevent data loss, use “Safely Remove Hardware and Eject Media” in the Windows® notification area before removing the memory card.

Configuring the USB ports using the BIOS

You can enable or disable the top and rear USB 3.2 Gen 2, USB 3.2 Gen 1, USB 3.2 Gen 1 Type-C® and USB 2.0 ports from the BIOS Setup.

To disable or enable the top and rear USB 3.2 Gen 2, USB 3.2 Gen 1, USB 3.2 Gen 1 Type-C® and USB 2.0 ports:

1. Press to enter the BIOS Setup at startup.
2. From the BIOS Setup EZ Mode screen, press to enter Advanced Mode. From the Advanced Mode screen, click Security > I/O Interface Security > USB Interface Security > USB Port Control.
3. Select the USB port that you want to enable or disable.
4. Press to enable or disable the selected USB port.
5. Click Exit and select Save Changes & Reset to save the changes made.

Refer to Chapter 1 for the location of the USB ports.

Configuring the HDD security setting using the BIOS

You can set a password in the BIOS Setup to protect your HDD. To set a password for your HDD from the BIOS Setup:

1. Press to enter the BIOS Setup at startup.
2. From the BIOS Setup EZ Mode screen, press to enter the Advanced Mode. From the Advanced Mode screen, click Main > HDD Security Configurations for selected drive to open the HDD Password screen.
3. Select the Set User Password item and press .
4. From the Create New Password box, key in a password, then press .
5. Confirm the password when prompted.
6. Click Exit and select Save Changes & Reset to save the changes made.
   • Take note of this password, which you would need to access the HDD.

To change the password for your HDD from the BIOS Setup:

1. Follow steps 1 and 2 of the previous section to open the HDD Password screen.
2. Select the Set User Password item and press .
3. From the Enter Current Password box, key in the current password, then press .
4. From the Create New Password box, key in a new password, then press .
5. Confirm the password when prompted.
6. Click Exit and select Save Changes & Reset to save the changes made.
   • To clear the user password, follow the same steps as in changing a user password, but press when prompted to create/confirm the password. After you clear the password, the Set User Password item on top of the screen shows Not Installed.

Chapter 4

Connecting to the Internet

Wired connection
Use an RJ-45 cable to connect your computer to a DSL/cable modem or a local area network (LAN).

Connecting via a DSL/cable modem

To connect via a DSL/cable modem:

1. Set up your DSL/cable modem.
   • Refer to the documentation that came with your DSL/cable modem.
2. Connect one end of an RJ-45 cable to the LAN (RJ-45) port on the rear panel of your computer and the other end to a DSL/cable modem.
3. Turn on the DSL/cable modem and your computer.
4. Configure the necessary Internet connection settings.
   • Contact your network administrator for details or assistance in setting up your Internet connection.
   • For more details, refer to the sections Configuring a dynamic IP/PPPoE network connection or Configuring a static IP network connection.

Connecting via a local area network (LAN)

To connect via a LAN:

1. Connect one end of an RJ-45 cable to the LAN (RJ-45) port on the rear panel of your computer and the other end to your LAN.
2. Turn on your computer.
3. Configure the necessary Internet connection settings.
   • Contact your network administrator for details or assistance in setting up your Internet connection.
   • For more details, refer to the sections Configuring a dynamic IP/PPPoE network connection or Configuring a static IP network connection.

Configuring a dynamic IP/PPPoE network connection
To configure a dynamic IP/PPPoE network connection:

1. Launch Network and Sharing Center in either of these two ways:
   • From the taskbar, right-click , then click Open Network and Sharing Center.
   • From the Start menu, click Settings > Network & Internet > Ethernet > Network and Sharing Center.
2. From the Open Network and Sharing Center screen, click Change Adapter settings.
3. Right-click on your LAN and select Properties.
4. Click Internet Protocol Version 4(TCP/ IPv4) and click Properties.
5. Click Obtain an IP address automatically and click OK.
   • Continue to the next steps if you are using PPPoE connection.
6. Return to the Network and Sharing Center and then click Set up a new connection or network.
7. Select Connect to the Internet and click Next.
8. Select Broadband (PPPoE) and click Next.
9. Follow the next onscreen instructions to complete the setup.

Configuring a static IP network connection

To configure a static IP network connection:

1. Repeat steps 1 to 4 of the previous section.
2. Click Use the following IP address.
3. Enter the IP address, Subnet mask and Gateway from your service provider.
4. If needed, enter the preferred DNS Server address and alternative address.
5. When done, click OK.

Chapter 5 Troubleshooting

Troubleshooting
This chapter presents some problems you might encounter and the possible solutions.

My computer cannot be powered on and the power LED on the front panel does not light up.

• Check if your computer is properly connected.
• Check if the wall outlet is functioning.
• Check if the Power Supply Unit is switched on. Refer to the section Turning your computer ON in Chapter 1.

My computer hangs.

• Do the following to close the programs that are not responding:
  1. Simultaneously press + + keys on the keyboard, then click Task Manager.
  2. Select the program that is not responding, then click End Task.
• If the keyboard is not responding, press and hold the Power button on your chassis until the computer shuts down. Then press the Power button to turn it on.

I cannot connect to a wireless network using the ASUS WLAN Card (on selected models only)?

• Ensure that you enter the correct network security key for the wireless network you want to connect to.
• Connect the external antennas (optional) to the antenna connectors on the ASUS WLAN Card and place the antennas on the top of your computer chassis for the best wireless performance.

The arrow keys on the number key pad are not working.
Check if the Number Lock LED is off. When the Number Lock LED is on, the keys on the number key pad are used to input numbers only. Press the Number Lock key to turn the LED off if you want to use the arrow keys on the number key pad.

No display on the monitor?

• Check if the monitor is powered on.
• Ensure that your monitor is properly connected to the video output port on your computer.
• If your computer comes with a discrete graphics card, ensure that you connect your monitor to a video output port on the discrete graphics card.
• Check if any of the pins on the monitor video connector is bent. If you discover bent pins, replace the monitor video connector cable.
• Check if your monitor is plugged to a power source properly.
• Refer to the documentation that came with your monitor for more troubleshooting information.

When using multiple monitors, only one monitor has display ?

• Ensure that the both monitors are powered on.
• During POST, only the monitor connected to the VGA port has display. The dual display function works only under Windows.
• When a graphics card is installed on your computer, ensure that you connect the monitors to the output port on the graphics card.
• Check if the multiple displays settings are correct.

My computer cannot detect my USB storage device?

• The first time you connect your USB storage device to your computer, Windows automatically installs a driver for it. Wait for a while and go to My Computer to check if the USB storage device is detected.
• Connect your USB storage device to another computer to test if the USB storage device is broken or malfunctions.

I want to restore or undo changes to my computer’s system settings without affecting my personal files or data.

You can use Windows® 11 Refresh your PC without affecting your files recovery option to restore or undo changes to your computer’s system settings without affecting your personal data such as documents or photos. To use this recovery option, click Settings > Update & recovery > Recovery from the Start menu, select Refresh your PC without affecting your files, and click Get started.

The picture on the HDTV is distorted.

• It is caused by the different resolutions of your monitor and your HDTV. Adjust the screen resolution to fit your HDTV. To change the screen resolution:
• From the Start menu, click Settings > System > Display.

My speakers produce no sound.

• Ensure that you connect your speakers to the Line out port (lime) on the front panelor the rear panel.
• Check if your speak is connected to an electrical source and turned on.
• Adjust your speakers’ volume.
• Ensure that your computer’s system sounds are not Muted.
• If it is muted, the volume icon is displayed as . To enable the system sounds, click from the Windows notification area, then click .
• If it is not muted, click and drag the slider to adjust the volume.
• Connect your speakers to another computer to test if the speakers arer working properly.

The DVD drive cannot read a disc.

• Check if the disc is placed with the label side facing up.
• Check if the disc is centered in the tray, especially for the discs with non-standard size or shape.
• Check if the disc is scratched or damaged.

The DVD drive eject button is not responding.

1. From the Start menu, click File Explorer.
2. Right-click , then click Eject from the menu

Power

No power (The power

indicator is off )

| ****

Incorrect power voltage

| •    Set your computer’s power voltage switch to your area’s power requirements.

•    Adjust the voltage settings. Ensure that the power cord is unplugged from the power outlet.

Your computer is not turned on.| Press the power key on the front panel to ensure that your computer is turned on.
Your computer’s power cord is not properly connected.| •    Ensure that the power cord is properly connected.

•    Use other compatible power cord.

PSU (Power supply unit) problems| Contact the ASUS Service Center about installing another PSU on your computer.

Display

No display output after turning the computer on (Black screen)

| ****

The signal cable is not connected to the correct VGA port on your computer.

| •    Connect the signal cable to the correct display port (onboard VGA or discrete VGA port).

•    If you are using a discrete VGA card, connect the signal cable to the discrete VGA port.

Signal cable problems| Try connecting to another monitor.

LAN

Cannot access the Internet

| The LAN cable is not connected.| Connect the LAN cable to your computer.

LAN cable problems

| Ensure the LAN LED is on. If not, try another LAN cable. If it still does not work, contact the ASUS service center.
Your computer is not properly connected to a router or hub.| Ensure that your computer is properly connected to a router or hub.
Network settings| Contact your Internet Service Provider (ISP) for the correct LAN settings.
Problems caused by the anti- virus software| Close the anti-virus software.
Driver problems| Reinstall the LAN driver

Audio

No Audio

| ****

Speaker or headphone is connected to the wrong port.

| •    Refer to your computer’s User Guide for the correct port.

•    Disconnect and reconnect the speaker to your computer.

Speaker or headphone does not work.| Try using another speaker or headphone.

The front and back audio ports do not work.

| Try both the front and back audio ports. If one port failed, check if the port is set to multi-channel.
Driver problems| Reinstall the audio driver

System

System speed is too slow

| Too many programs are running.| Close some of the programs.

Computer virus attack

| •    Use an anti-virus software to scan for viruses and repair your computer.

•    Reinstall the operating system.

The system often hangs or freezes.

| ****

Hard disk drive failure

| •    Send the damaged hard disk drive to ASUS Service Center for servicing.

•    Replace with a new hard disk drive.

Memory module problems

| •    Replace with compatible memory modules.

•    Remove the extra memory modules that you have installed, then try again.

•    Contact the ASUS Service Center for assistance.

There is not enough air ventilation for your computer.| Move your computer to an area with better air flow.
Incompatible softwares are installed.| Reinstall the OS and reinstall compatible softwares.

CPU

Too noisy right after turning on the computer.

| ****

Your computer is booting up.

| It is normal. The fan runs on its full speed when the computer is powering on. The fan slows down after entering the OS.
The BIOS settings have been changed.| Restore the BIOS to its default settings.

Old BIOS version

| Update the BIOS to the latest version. Visit the ASUS Support site at https://[www.asus.com/support ](http://www.asus.com/support)to download the latest BIOS versions.

Computer is too noisy when in use.

| The CPU fan has been replaced.| Ensure that you are using a compatible or ASUS-recommended CPU fan.
There is not enough air ventilation for the computer.| Ensure that your computer is working in an area with good air flow.

The system temperature is too high.

| •    Update the BIOS.

•    If you know how to reinstall the motherboard, try to clean the inner space of the chassis.

•    Contact the ASUS Service Center for assistance.

If the problem still persists, refer to your Desktop PC’s warranty card and contact the ASUS Service Center. Visit the ASUS Support site at https://www.asus.com/support for the service center information.

Appendix

Working with Windows®

Starting for the first time
When you start your computer for the first time, a series of screens appear to guide you in configuring your Windows® operating system. Follow the onscreen instructions to configure the following basic items:

• Personalize
• Get online
• Settings
• Your account

After configuring the basic items, Windows® proceeds to install your apps and preferred settings. Ensure that your computer is kept powered on during the setup process. Once the setup process is complete, the Desktop appears.

The screenshots in this chapter are for reference only.

Start menu

The Start menu is the main gateway to your computer’s programs, Windows® apps, folders, and settings. You can use the Start menu to do these common activities:

• Start programs or Windows® apps
• Open commonly used programs or Windows® apps
• Adjust computer settings
• Get help with the Windows® operating system
• Turn off your computer
• Log off from Windows® or switch to a different user account

Launching the Start menu

You can launch the Start menu in two ways:

• Position your mouse pointer over the Start icon on your desktop then click in it.
• Press the Windows® logo key on your keyboard

Opening programs from the Start menu

One of the most common uses of the Start menu is opening programs installed on your Computer. You can open programs in two ways:

• Position your mouse pointer over the program then click to launch it.
• Use the arrow keys to browse through the Press to launch it.

Windows® apps

Some Windows® apps require signing in to your Microsoft account before they are fully launched.

Launching Windows® apps from the Start menu

You can launch Windows® apps in two ways:

• Position your mouse pointer over the app then click to launch
• Use the arrow keys to browse through the Press to launch an app.

Connecting to wireless networks

Wi-Fi
Access emails, surf the Internet, and share applications via social networking sites using your computer’s Wi-Fi connection.

Connecting Wi-Fi

Connect your computer to a Wi-Fi network by using the following steps:

1. Click/Tap the Wi-Fi icon from the taskbar to enable Wi-Fi.
2. Select an access point from the list of available Wi-Fi connections.
3. Select Connect to start the network connections.

You may be prompted to enter a security key to activate the Wi-Fi connection.

Bluetooth

Use Bluetooth to facilitate wireless data transfers with other Bluetooth- enabled devices.

Pairing with other Bluetooth-enabled devices

You need to pair your computer with other Bluetooth-enabled devices to enable data transfers.

Connect your devices by using the following steps:

1. Launch Settings from the Start menu.
2. Select Devices > Bluetooth to search for Bluetooth-enabled devices. (for Windows® 10)
   • Select Bluetooth & devices > Add device to search for Bluetooth-enabled devices. (for Windows® 11)
3. Select a device from the list to pair your computer with the device.
   • For some Bluetooth-enabled devices, you may be prompted to key in the passcode of your computer.

Connecting to wired networks

You can also connect to wired networks, such as local area networks and broadband Internet connection, using your computer’s LAN port.

Contact your Internet Service Provider (ISP) for details or your network administrator for assistance in setting up your Internet connection.

Turning your computer off

You can turn off your computer by doing either of the following procedures:

• Launch the Start menu, select the power icon then select Shut down to do a normal shutdown.
  • From the log-in screen, select the power icon then select Shut down.
• Press to launch Shut Down Windows. Select Shut down from the dropdown list then select OK.

If your computer is unresponsive, press and hold the power button for at least four (4) seconds until your computer turns off.

Putting your computer to sleep

You can put your computer to Sleep mode in two ways:

• Launch the Start menu, select the power icon then select Sleep to put your computer to sleep.
  • From the log-in screen, select the power icon then select Sleep.
• Press to launch Shut Down Windows. Select Sleep from the drop-down list then select OK.

You can also put your computer to Sleep mode by pressing the power button once.

Copyright © 2023 ASUSTeK Computer Inc. All Rights Reserved.

No part of this manual, including the products and software described in it, may be reproduced, transmitted, transcribed, stored in a retrieval system, or translated into any language in any form or by any means, except documentation kept by the purchaser for backup purposes, without the express written permission of ASUSTeK Computer Inc. (“ASUS”).

Product warranty or service will not be extended if:

1. the product is repaired, modified or altered, unless such repair, modification of alteration is authorized in writing by ASUS; or
2. the serial number of the product is defaced or missing.

ASUS PROVIDES THIS MANUAL “AS IS” WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL ASUS, ITS DIRECTORS, OFFICERS, EMPLOYEES OR AGENTS BE LIABLE FOR ANY INDIRECT, SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES (INCLUDING DAMAGES FOR LOSS OF PROFITS, LOSS OF BUSINESS, LOSS OF USE OR DATA, INTERRUPTION OF BUSINESS AND THE LIKE), EVEN IF ASUS HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES ARISING FROM ANY DEFECT OR ERROR IN THIS MANUAL OR PRODUCT. SPECIFICATIONS AND INFORMATION CONTAINED IN THIS MANUAL ARE FURNISHED FOR INFORMATIONAL USE ONLY, AND ARE SUBJECT TO CHANGE AT ANY TIME WITHOUT NOTICE, AND SHOULD NOT BE CONSTRUED AS A COMMITMENT BY ASUS. ASUS ASSUMES NO RESPONSIBILITY OR LIABILITY FOR ANY ERRORS OR INACCURACIES THAT MAY APPEAR IN THIS MANUAL, INCLUDING THE PRODUCTS AND SOFTWARE DESCRIBED IN IT.

Products and corporate names appearing in this manual may or may not be registered trademarks or copyrights of their respective companies, and are used only for identification or explanation and to the owners’ benefit, without intent to infringe.

SERVICE AND SUPPORT
Visit our multi-language website at h ttps://w ww.asus.com/support/.

Notices

ASUS Recycling/Takeback Services
ASUS recycling and takeback programs come from our commitment to the highest standards for protecting our environment. We believe in providing solutions for you to be able to responsibly recycle our products, batteries, other components, as well as the packaging materials. Please go to http://csr.asus.com/english/Takeback.htm for the detailed recycling information in different regions.

REACH
Complying with the REACH (Registration, Evaluation, Authorisation, and Restriction of Chemicals) regulatory framework, we published the chemical substances in our products at ASUS REACH website at http://csr.asus.com/english/REACH.htm

Federal Communications Commission Statement

This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions:

• This device may not cause harmful interference; and
• This device must accept any interference received including interference that may cause undesired

This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with manufacturer’s instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and receiver.
• Connect the equipment to an outlet on a circuit different from that to which the receiver is connected
• Consult the dealer or an experienced radio/TV technician for help

The use of shielded cables for connection of the monitor to the graphics card is required to assure compliance with FCC regulations. Changes or modifications to this unit not expressly approved by the party responsible for compliance could void the user’s authority to operate this equipment.

CAUTION: Danger of explosion if battery is incorrectly replaced. Replace only with the same or equivalent type recommended by the manufacturer. Dispose of used batteries according to the manufacturer’s instructions.

Compliance Statement of Innovation, Science and Economic Development Canada (ISED) This device complies with Innovation, Science, and Economic Development Canada licence exempt RSS standard(s). Operation is subject to the following two conditions:

1. this device may not cause interference, and
2. this device must accept any interference, including interference that may cause undesired operation of the device:

Operation in the band 5150–5250 MHz is only for indoor use to reduce the potential for harmful interference to co-channel mobile satellite systems.

CAN ICES-003(B)/NMB-003(B)

IC: Canadian Compliance Statement
Complies with the Canadian ICES-003 Class B specifications. This device complies with RSS 210 of Industry Canada. This Class B device meets all the requirements of the Canadian interference- causing equipment regulations.

This device complies with Industry Canada license exempt RSS standard(s). Operation is subject to the following two conditions: this device may not cause interference, and (2) this device must accept any interference, including interference that may cause undesired operation of the device.

Canadian Department of Communications Statement
This digital apparatus does not exceed the Class B limits for radio noise emissions from digital apparatus set out in the Radio Interference Regulations of the Canadian Department of Communications.

This class B digital apparatus complies with Canadian ICES-003.

VCCI : Japan Compliance Statement
VCCI Class B Statement

This is a Class B product based on the standard of the VCCI Council. If this is used near a radio or television receiver, it may cause radio interference. Install and use equipment according to the instruction manual

Equipment registered based on the confirmation measurement at the user installation site. This is a product for which interference was measured at the present installation site and confirmed to comply with the standard of Voluntary Control Council for Interference by Information Technology Equipment (VCCI). Before using the equipment at any location other than the present installation site, the member shall measure interference for confirmation and register the result to VCCI.

India E-Waste (Management) Rules 2016
This product complies with the “India E-Waste (Management) Rules, 2016” and prohibits use of lead, mercury, hexavalent chromium, polybrominated biphenyls (PBBs) and polybrominated diphenyl ethers (PBDEs) in concentrations exceeding 0.1% by weight in homogenous materials and 0.01 % by weight in homogenous materials for cadmium, except for the exemptions listed in Schedule II of the Rule.

RF Equipment Notices

CE: European Community Compliance Statement
The equipment complies with the RF Exposure Requirement 1999/519/EC, Council Recommendation of 12 July 1999 on the limitation of exposure of the general public to electromagnetic fields (0–300 GHz).

Wireless Radio Use
This device is restricted to indoor use when operating in the 5.15 to 5.25 GHz frequency band.

Exposure to Radio Frequency Energy
The radiated output power of the Wi-Fi technology is below the FCC radio frequency exposure limits. Nevertheless, it is advised to use the wireless equipment in such a manner that the potential for human contact during normal operation is minimized.

FCC Bluetooth Wireless Compliance
The antenna used with this transmitter must not be colocated or operated in conjunction with any other antenna or transmitter subject to the conditions of the FCC Grant.

Bluetooth Industry Canada Statement
This Class B device meets all requirements of the Canadian interference- causing equipment regulations.

NCC: Wireless Statement

Japan RF Equipment Statement KC (RF Equipment)

Simplified EU Declaration of Conformity
ASUSTek Computer Inc. hereby declares that this device is in compliance with the essential requirements and other relevant provisions of Directive 2014/53/EU. Full text of EU declaration of conformity is available at h ttps://w ww.asus.com/support/

The Wi-Fi operating in the band 5150-5350MHz shall be restricted to indoor use for countries listed in the table below:

Simplified UKCA Declaration of Conformity
ASUSTek Computer Inc. hereby declares that this device is in compliance with the essential requirements and other relevant provisions of The Radio Equipment Regulations 2017 (S.I. 2017/1206). Full text of UKCA declaration of conformity is available at h ttps://w ww.asus.com/support/

The Wi-Fi operating in the band 5150-5350MHz shall be restricted to indoor use for the country listed below

Optical Drive Safety Information

Laser Safety Information

WARNING! To prevent exposure to the optical drive’s laser, do not attempt to disassemble or repair the optical drive by yourself. For your safety, contact a professional technician for assistance.

Service warning label

WARNING! INVISIBLE LASER RADIATION WHEN OPEN. DO NOT STARE INTO BEAM OR VIEW DIRECTLY WITH OPTICAL INSTRUMENTS.

CDRH Regulations
The Center for Devices and Radiological Health (CDRH) of the U.S. Food and Drug Administration implemented regulations for laser products on August 2, 1976. These regulations apply to laser products manufactured from August 1, 1976. Compliance is mandatory for products marketed in the United States.

WARNING! Use of controls or adjustments or performance of procedures other than those specified herein or in the laser product installation guide may result in hazardous radiation exposure.

References

• ASUS Global
• Official Support | ASUS Global
• Homepage | ENERGY STAR
• Official Support | ASUS Global
• Official Support | ASUS Global
• Official Support | ASUS Global

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