WISeNeT XNV-6083RZ IP Camera User Manual
- June 13, 2024
- WISeNeT
Table of Contents
- WISeNeT XNV-6083RZ IP Camera
- Product Usage Instructions
- OVERVIEW
- OPTIONAL ACCESSORIES FOR INSTALLATION
- WHAT’S INCLUDED
- installation & connection
- CONNECTING WITH OTHER DEVICE
- network connection and setup
- web viewer
- PASSWORD SETTING
- TROUBLESHOOTING
- References
- Read User Manual Online (PDF format)
- Download This Manual (PDF format)
WISeNeT XNV-6083RZ IP Camera
Product Information
The Network Camera is a versatile surveillance device designed for capturing high-quality video footage. It is available in two models, namely XNV-6083RZ /XNV-8083RZ/XNV-9083RZ and XNV-6083Z/XNV-8083Z. The camera is equipped with advanced features to ensure reliable performance and enhanced security.
Trademark: Each of the trademarks mentioned in this manual is registered. The product name and other trademarks belong to their respective companies.
Restriction: Copyright of this document is reserved.
Reproduction, distribution, or modification of this document, either partially
or wholly, without formal authorization is strictly prohibited.
Disclaimer: Hanwha Techwin strives to ensure the accuracy and completeness of the information provided in this document. However, no formal guarantee is provided. The usage of this document and its outcomes are solely the user’s responsibility. Hanwha Techwin reserves the right to modify the contents of this document without prior notice. Design and specifications are subject to change without prior notice.
The initial administrator ID for logging in is “admin.” It is recommended to
set a password when logging in for the first time.
For security purposes, it is advised to change the password every three months
to protect personal information and prevent information theft. Users are
responsible for password management and any security-related issues that may
arise from mismanagement.
Product Usage Instructions
IMPORTANT SAFETY INSTRUCTIONS:
- Read these instructions carefully.
- Keep these instructions for future reference.
- Pay attention to all warnings provided.
- Follow all instructions provided.
- Avoid using the camera near water.
- When cleaning the product surface, use a soft, dry cloth or a damp cloth. Do not use detergents, cosmetic products containing alcohol, solvents, surfactants, or oil constituents as they may cause deformation or damage to the product.
- Ensure that ventilation openings are not blocked. Install the camera according to the manufacturer’s instructions.
- Avoid installing the camera near heat sources such as radiators, heat registers, stoves, or other heat-producing apparatus.
- Do not tamper with the polarized or grounding-type plug, as it serves a safety purpose. If the provided plug does not fit into your outlet, consult an electrician to replace the outlet.
- Avoid pinching or damaging the power cord, especially at plugs and convenience receptacles.
- Use only attachments and accessories specified by the manufacturer.
- Use the camera only with the cart, stand, tripod, bracket, or table specified by the manufacturer or sold with the apparatus. When using a cart, exercise caution to prevent tip-over injuries.
- Unplug the camera during lightning storms or when it is unused for extended periods.
- For servicing needs, contact qualified service personnel. Servicing is required if the camera has been damaged, exposed to liquid or moisture, does not operate normally, or has been dropped.
OVERVIEW
IMPORTANT SAFETY INSTRUCTIONS
-
Read these instructions.
-
Keep these instructions.
-
Heed all warnings.
-
Follow all instructions.
-
Do not use this apparatus near water.
-
Clean the contaminated area on the product surface with a soft, dry cloth or a damp cloth.
(Do not use a detergent or cosmetic products that contain alcohol, solvents or surfactants or oil constituents as they may deform or cause damage to the product.) -
Do not block any ventilation openings, Install in accordance with the manufacturer’s instructions.
-
Do not install near any heat sources such as radiators, heat registers, stoves, or other apparatus (including amplifiers) that produce heat.
-
Do not defeat the safety purpose of the polarized or grounding-type plug. A polarized plug has two blades with one wider than the other. A grounding type plug has two blades and a third grounding prong. The wide blade or the third prong are provided for your safety. If the provided plug does not fit into your outlet, consult an electrician for replacement of the obsolete outlet.
-
Protect the power cord from being walked on or pinched particularly at plugs, convenience receptacles, and the point where they exit from the apparatus.
-
Only use attachments/ accessories specified by the manufacturer.
-
Use only with the cart, stand, tripod, bracket, or table specified by the manufacturer, or sold with the apparatus. When a cart is used, use caution when moving the cart/ apparatus combination to avoid injury from tip-over.
-
Unplug this apparatus during lighting storms or when unused for long periods of time.
-
Refer all servicing to qualified service personnel. Servicing is required when the apparatus has been damaged in any way, such as power-supply cord or plug is damaged, liquid has been spilled or objects have fallen into the apparatus, the apparatus has been exposed to rain or moisture, does not operate normally, or has been dropped.
-
This product is intended to be supplied by a Listed Power Supply Unit marked “Class 2” or “LPS” or “PS2” and rated from PoE(53V), 0.43A. (XNV-6083RZ/XNV-8083RZ/XNV-9083RZ)
-
This product is intended to be supplied by a Listed Power Supply Unit marked “Class 2” or “LPS” or “PS2” and rated from PoE(53V), 0.32A. (XNV-6083Z/XNV-8083Z)
-
This product is intended to be supplied by isolation power.
-
If you use excessive force when installing the product, the camera may be damaged and malfunction.
If you forcibly install the product using non-compliant tools, the product may be damaged. -
Do not install the product in a place where chemical substances or oil mist exists or may be generated. As edible oils such as soybean oil may damage or warp the product, do not install the product in the kitchen or near the kitchen table.
This may cause damage to the product. -
When installing the product, be careful not to allow the surface of the product to be stained with chemical substance.
Some chemical solvents such as cleaner or adhesives may cause serious damage to the product’s surface. -
If you install/disassemble the product in a manner that has not been recommended, the production functions/ performance may not be guaranteed.
Install the product by referring to “Installation & connection” in the user manual. -
Installing or using the product in water can cause serious damage to the product.
-
Although a rapid change in temperature could cause frost inside the dome, there will be no problem with the video.
-
This device has been verified using STP cable. The use of appropriate GND grounding and STP cable is recommended to effectively protect your product and property from transient voltage, thunderstroke, communication interruption.
WARNING
TO REDUCE THE RISK OF FIRE OR ELECTRIC SHOCK, DO NOT EXPOSE THIS PRODUCT
TO RAIN OR MOISTURE. DO NOT INSERT ANY METALLIC OBJECT THROUGH THE VENTILATION
GRILLS OR OTHER OPENNINGS ON THE EQUIPMENT.
Apparatus shall not be exposed to dripping or splashing and that no objects
filled with liquids,such as vases, shall be placed on the apparatus.
To prevent injury, this apparatus must be securely attached to the
Wall/ceiling in accordance with the installation instructions.
CAUTION
RISK OF ELECTRIC SHOCK.
DO NOT OPEN
CAUTION : TO REDUCE THE RISK OF ELECTRIC SHOCK.
DO NOT REMOVE COVER (OR BACK).
NO USER SERVICEABLE PARTS INSIDE.
REFER SERVICING TO QUALIFIED SERVICE PERSONNEL.
EXPLANATION OF GRAPHICAL SYMBOLS
The lightning flash with arrowhead symbol, within an equilateral triangle, is
intended to alert the user to the presence of “dangerous voltage” within the
product’s enclosure that may be of sufficient magnitude to constitute a risk
of electric shock to persons.
The exclamation point within an equilateral triangle is intended to alert the
user to the presence of important operating and maintenance (servicing)
instructions in the literature accompanying the product.
Class construction
An apparatus with CLASS construction shall be connected to a MAINS socket
outlet with a protective earthing connection.
Battery
Batteries(battery pack or batteries installed) shall not be exposed to
excessive heat such as sunshine, fire or the like.
The battery cannot be replaced.
Disconnection Device
Disconnect the main plug from the apparatus, if it’s defected. And please call
a repair man in your location.
When used outside of the U.S., it may be used HAR code with fittings of an
approved agency is employed.
CAUTION
RISK OF EXPLOSION IF BATTERY IS REPLACED BY AN INCORRECT TYPE.
DISPOSE OF USED BATTERIES ACCORDING TO THE INSTRUCTIONS.
ATTENTION
IL Y A RISQUE D’EXPLOSION SI LA BATTERIE EST REMPLACÉE PAR UNE BATTERIE DE
TYPE INCORRECT.
METTRE AU REBUT LES BATTERIES USAGÉES CONFORMÉMENT AUX INSTRUCTIONS.
CAUTION
- These servicing instructions are for use by qualified service personnel only.
- To reduce the risk of electric shock do not perform any servicing other than that contained in the operating instructions unless you are qualified to do so.
- When a new product box is opened (or during the initial use of the product), moisture might build up on the glass of the camera. The built-up moisture disappears naturally within a few hours after powered on.
- Do not arbitrarily loosen or tighten the gore valve.
- The ITE is to be connected only to PoE+ networks without routing to the outside plant.
- The wired LAN hub providing power over the Ethernet (PoE) in accordance with IEEE 802.3at shall be a UL Listed device with the output evaluated as a Limited Power Source as defined in UL60950-1 or PS2 as defined in UL62368-1.
- Unit is intended for installation in a Network Environment 0 as defined in IEC TR 62102.
- As such, associated Ethernet wiring shall be limited to inside the building.
Please read the following recommended safety precautions carefully.
- Do not place this apparatus on an uneven surface.
- Do not install on a surface where it is exposed to direct sunlight, near heating equipment or heavy cold area.
- Do not place this apparatus near conductive material.
- Do not attempt to service this apparatus yourself.
- Do not place a glass of water on the product.
- Do not install near any magnetic sources.
- Do not block any ventilation openings.
- Do not place heavy items on the product.
- Please wear protective gloves when installing/removing the camera.
The high temperature of the product surface may cause a burn.
User’s Manual is a guidance book for how to use the products.
The meaning of the symbols are shown below.
- Reference : In case of providing information for helping of product’s usages
- Notice : If there’s any possibility to occur any damages for the goods and human caused by not following the instruction
Please read this manual for the safety before using of goods and keep it in
the safe place.
We do not guarantee the quality of third-party products (e.g. lenses,
accessories) that you separately purchase.
In particular installation environments, there might be interference in radio
communications.
When interference of electromagnetic waves occurs between the product and
radio communication device, it is recommended to keep a certain distance
between the two or change the direction of the receiving antenna.
WARNING
To Prevent damage which may caused by IR LED, don’t stare at operating lamp.
For below models only.
XNV-6083RZ/XNV-8083RZ/XNV-9083RZ
Risk Group 1
WARNING IR emitted from this product.
Do not stare at operating lamp.
Product tested against IEC 62471
RECOMMENDED PC SPECIFICATIONS
- CPU : Intel(R) Core(TM) i7 3.4 GHz or higher
- RAM: 8G or higher
- Recommended browser: Chrome
- Supported browsers: Chrome, Safari, Firefox, MS Edge(chromium-based)
- Supported OS: Windows, Mac, Linux, Android, iOS, Chrome
- Verification environment
- Windows 10: Google Chrome version 80 or later, Firefox version 72 or later, MS Edge version 83 or later
- Mac 10.13/14: Safari version 11.0.1 or later
The video play performance of the web viewer depends on the performance of the user’s CPU and GPU.
RECOMMENDED MICRO SD/SDHC/SDXC MEMORY CARD SPECIFICATIONS
- Recommended capacity: 16GB to 256GB (MLC or 3D TLC type required)
- Recommended Manufacturers: SanDisk, Transcend, Samsung
- Product Type: High endurance, Pro endurance
- The compatibility varies depending on the card manufacturers and types.
NAS RECOMMENDED SPECS
- Recommended capacity: 200GB or higher is recommended.
- For this camera, you are recommended to use a NAS with the following manufacturer’s specs.
Recommended products: QNAP NAS, Synology NAS
OPTIONAL ACCESSORIES FOR INSTALLATION
You can purchase appropriate optional accessories available.
Hanging Mount | Backbox | All |
---|---|---|
SBP-187HMW | SBV-180WW SBV-180BW | * This mount can be used after being attached |
to hanging mount SBP-300LMW (Parapet Mount) SBP-156LMW (Parapet Mount) SBP- 300CMW (Ceiling Mount) SBP-156CMW (Ceiling Mount) SBP-300WMW (Wall Mount) SBP- 300WMW1 (Wall Mount) SBP-300NBW (Installation Box) SBP-300BW (Wall Mount Base) SBP-300PMW1 (Pole Mount) SBP-300KMW1 (Corner Mount)
NETWORK I/O BOX – SEPARATELY SOLD PRODUCT
WHAT’S INCLUDED
As for each sales country, accessories are not the same.
- Use installation screws of at least M4, L30 for the installation of this product.
AT A GLANCE
installation & connection
INSTALLATION
- This camera is waterproof and in compliance with the IP67 / IP6K9K spec, but the jack connected to the external cable is not. You are recommended to install this product below the edge of eaves to prevent the cable from being externally exposed.
Precautions before installation
Ensure you read out the following instructions before installing the camera:
-
Select an installation site that can hold at least 5 times the camera’s weight.
-
Stuck-in or peeled-off cables can cause damage to the product or a fire.
-
For safety purposes, keep anyone else away from the installation site.
And put aside personal belongings from the site, just in case. -
If the product is installed with excessive force, it may cause damage to the camera due to malfunction.
Forcing assembly using non-compliant tools may damage the product.
Removal
- Peel off the tape fixing the camera case.
- Take off the lens cover protecting the camera lens.
Inserting a Micro SD card
Slide the Micro SD card into the Micro SD card slot on the camera module in
the direction of the arrow.
- Before installing the camera, the Micro SD card should be inserted while the power source and the body are separated.
- Do not forcefully insert it in the reverse direction. It might damage your Micro SD card and your product.
- When it rains or the humidity is high, insertion or ejection of a Micro SD card is not recommended.
- When installing/removing the Micro SD card, make sure you put the product body on a flat ground before working on it in order to prevent accidents due to loss or drop of any parts.
Removing a Micro SD card
Gently press down on the exposed end of the Micro SD card as shown in the
diagram to eject the Micro SD card from the slot.
- Before removing the Micro SD card, in <Setup ( )>-
- , set the device to and press the [Apply] button and turn the camera off. - If you turn off the camera or remove the Micro SD card that contains data from the product, the data may be lost or damaged.
Installation (mount plate)
Directly installing on wall/ceiling
- Attach the installation template on the desired surface and drill holes for screws and cables.
- Fix the mount plate using appropriate screws.
- Pull out network cable through the hole in the mount plate.
- Installing using pipe
- Attach the installation template and drill holes for screws and cables.
- Separate the pipe cover of the mount plate by pressing its sides.
- Place the pipe on the mount plate.
- Fix the mount plate using appropriate screws.
- Pull out network cable through the pipe.
Installation (camera case)
- Use a cable bushing compliant with the network cable to be connected.
- Camera main: use a cable with the diameter of Ø5 to 6.5
- Components: use a cable with the diameter of Ø5 to 8.5
Installing the network cable
- Remove the cable bushings on the left from the camera case.
- Pull out the larger protruded part from among the two of them from the cable bushings.
- Pass the network cable through the hole on the cable bushings and connect the network cable connector.
- Installing the network cable] (IP66)
- Pull off the extruded part of the 1-hole cable bushing provided.
- Use the cap installer to pass through the RJ45 cable.
- Mount the cable bushing to the camera case.
- It is recommended to install using the hole on the right side.
- Join the mount plate with the camera case.
Installing the camera module
- Connect the network cable to the PoE+ port on the camera module.
- Attach the camera module to the case.
- A magnet is embedded at the bottom of the module
- Take caution not to allow any foreign objects between the attaching surfaces.
Assembling the dome cover
Directly installing on wall/ceiling
- Assemble the dome cover.
- Make sure to firmly tighten the fastening screws so that there is no water damage issue.
Using Weather cap
- Remove the screws from the dome cover.
- Assemble the dome cover.
- Mount the weather cap to the dome cover and fasten the screws.
- Make sure to firmly tighten the fastening screws so that there is no water damage issue.
Outdoor installation
When you install it outside of the building, please waterproof it with
waterproof butyl rubber tape (can be purchased in stores) so that water does
not leak from the gap of the cable connected to the outside.
- Connect the network cable.
- Wrap the black cable jacket (Area A) and the cable connection area with waterproof (butyl rubber) tape so that more than half of the butyl rubber tape is overlapped.
- If the cable jacket is not waterproofed properly, then it can directly cause leakage. Make sure to protect the cable with a dense layer of taping.
- Waterproof butyl tape is made of butyl rubber that can be stretched to twice its normal length.
- Waterproof butyl tape is made of butyl rubber that can be stretched to twice its normal length.
ADJUSTING THE MONITORING DIRECTION FOR THE CAMERA
Adjusting the monitoring direction
You can adjust the camera direction only when the camera is fixed on the
ceiling.
At this time, rotating the main body of the camera in the left and right
direction is called PAN, and adjusting the angle of the camera is called TILT.
- The pan angle is 0˚ – 350˚.
- The tilt angle is 0˚ – 85˚.
- The rotation angle is 0˚ – 340˚.
- The image can be covered up by the camera case depending on the angle.
- Do not forcefully rotate or press the focus/zoom lens. Otherwise, the focus might not work properly due to motor failure.
Methods of adjustment
- Adjust the pan angle taking account of the direction to monitor.
- Adjust the horizontal angle so that the video does not flip when rotated.
- Adjust the tilt angle toward the direction to monitor.
- Do not adjust it directly by hand.
- Access the web viewer to adjust the direction to monitor.
(<Setup ( )> ; <Video&Audio> ;)
CONNECTING WITH OTHER DEVICE
Powering and networking
Connect the PoE+ device with the PoE+ port of the camera.
- Connect and use a PoE+ -enabled router.
- Use a PoE+ device that complies with the IEEE 802.3at standard.
Network Cable Specification
Item | Contents | Remark |
---|---|---|
Connector | RJ-45(10/100/1000BASE-T) | |
Ethernet | 10/100/1000BASE-T | |
Cable | Category 6 | |
Max Distance | 100 m | DC Resistance ≤ 0.125 Ω/m |
PoE+ Support | IEEE 802.3at |
Connecting audio and alarm I/O
You can connect audio and alarm using a network I/O box separately sold.
- For more information on the network I/O box, see the manual for the network I/O box.
- You can set the network I/O box in Camera web viewer <Setup ( )> ;
; <I/O box> menu. - Connect only one camera per network I/O box. The product may malfunction if more than one camera is connected.
network connection and setup
You can set up the network settings according to your network configurations.
CONNECTING THE CAMERA DIRECTLY TO LOCAL AREA NETWORKING
Connecting to the camera from a local PC in the LAN
- Launch an Internet browser on the local PC.
- Enter the IP address of the camera in the address bar of the browser.
-
A remote PC in an external Internet out of the LAN network may not be able to connect to the camera installed in the intranet if the port-forwarding is not properly set or a firewall is set.
In this case, to resolve the problem, contact your network administrator. -
By factory default, the IP address will be assigned from the DHCP server automatically.
If there is no DHCP server available, the IP address will be set to 192.168.1.100.
To change the IP address, use the Device Manager.
For further details on Device Manager use, refer to “Using Device Manager”. (Page 18)
CONNECTING THE CAMERA DIRECTLY TO A DHCP BASED DSL/CABLE MODEM
- Connect the user PC directly with the network camera.
- Run the Device Manager and change the IP address of the camera so that you can use the web browser on your desktop to connect to the camera.
- Use the Internet browser to connect to the web viewer.
- Move to [Setup] page.
- Move to [Network] – [DDNS] and configure the DDNS settings.
- Move to [Basic] – [IP & Port], and set the IP type to [DHCP].
- Connect the camera, which was removed from your PC, directly to the modem.
- Restart the camera.
- For information on how to set DDNS, refer to the online help of Web Viewer.
- For information on how to set the IP format, refer to the online help of Web Viewer.
USING DEVICE MANAGER
Device manager program can be downloaded from
More instructions of Device Manager can be found at
AUTOMATICALLY SEARCHING CAMERA
If a camera is connected to the same network of the PC where device manager is
installed, you can find network camera by using search function.
- Click
at the main page of device manager. - Check the camera from the list.
- Check MAC address at the sticker attached to the camera.
CONFIGURING IP ADDRESS
If you want to change camera network setting,
Click
Configuring Static IP
Manually insert and configure IP address & port information.
-
Click the camera from the list that you want the change the IP setting.
-
Click
at the main page of device manager. -
Select
. - IP information of the camera will be displayed as previously set.
-
Fill in IP & Port related categories. If not using a Broadband Router
For setting, , and , contact your network administrator. -
HTTP Port : Used to access the camera using the Internet browser, defaulted to 80.
-
RTSP Port: A port that controls real-time streaming. The initial value is 554.
If using a Broadband Router -
IP Address : Enter an address falling in the IP range provided by the Broadband Router.
ex) 192.168.1.2~254, 192.168.0.2~254,192.168.XXX.2~254 -
Subnet Mask : The
of the Broadband Router will be the of the camera. -
Gateway : The
of the Broadband Router will be the of the camera. -
The settings may differ depending on the connected Broadband Router model.
For more information, refer to the user manual of the applicable router. -
For more information about port forwarding of the broadband router, refer to “Port Range Forward (Port Mapping) Setup”. (Page 20)
If the Broadband Router has more than one camera connected
Configure the IP related settings and the Port related settings distinctly with each other.
ex)Category| Camera #1| Camera #2
---|---|---
-
IP related settings
| SIPuAbndedtreMssask Gateway| 192.168.1.100
255.255.255.0
192.168.1.1
| 192.168.1.101
255.255.255.0
192.168.1.1
Port related settings
| HTTP Port RTSP Port| 8080
554
| 8081
555
If the
ex) http://IP address : HTTP Port http://192.168.1.100:8080
- Click [Apply] Button.
- If the success message is displayed, click [OK].
Configuring Dynamic IP
Receive IP address from DHCP
- Example of the Dynamic IP environment
- If a Broadband Router, with cameras connected, is assigned an IP address by the DHCP server
- If connecting the camera directly to modem using the DHCP protocols
- If IPs are assigned by the internal DHCP server via the LAN
- Click the camera from the list that you want to change the IP setting.
- Click
at the main page of device manager. - Select <Obtain an IP address automatically (DHCP)>.
- Click [Apply] button.
- If the success message is displayed, click [OK].
MANUALLY REGISTERING CAMERA
If the camera cannot be found using search function, the camera can be
registered remotely by manually inserting IP information, if the camera is
connected to external network.
- Click
– at the main page of device manager. - Insert the range of IP address that you search.
- Select the
of the camera that you register, and insert HTTP port, ID, and password. - Click [Register] button.
- Check if camera is registered.
- Check MAC address at the sticker attached to the camera.
AUTOMATICALLY CONFIGURING IP
- Click the camera from the list that you want to automatically configure the IP.
- Click < + > at the main page of device manager.
- Equipment Setting menu appears.
- At the menu, click
. - Click [Close] button.
PORT RANGE FORWARD (PORT MAPPING) SETUP
If you have installed a Broadband Router with a camera connected, you must set
the port range forwarding on the
Broadband Router so that a remote PC can access the camera in it.
Manual Port Range Forwarding
-
From the Setup menu of the Broadband Router, select <Applications & Gaming> –
.
For setting the port range forward for a third-party Broadband Router, refer to the user guide of that Broadband Router. -
Select
and for each connected camera to the Broadband Router.
The number of each port to be configured to the IP router should be set according to the port number designated in– – <IP & Port> on the camera web viewer. -
When done, click [Save Settings].
Your settings will be saved.- Port forwarding setting is an example of setting CISCO IP router.
- The settings may differ depending on the connected Broadband Router model.
For more information, refer to the user manual of the applicable router.
Setting up Port Range Forward for several network cameras
- You can set a rule of Port Forwarding on the Broadband Router device through its configuration web page.
- A user can change each port using the camera setting screen.
When Camera1 and Camera2 are connected to a router :
- Port forwarding can be done without additional router setup if the router supports the UPnP (Universal Plug and Play) function.
After connecting the network camera, select the checkbox from the menu <Quick connect> inin “Settings -> Network -> DDNS”.
CONNECTING TO THE CAMERA FROM A SHARED LOCAL PC
-
Run device manager.
It will scan for connected cameras and display them as a list. -
Double-click a camera to access.
The Internet browser starts and connects to the camera.
- Access to the camera can also be gained by typing the camera’s IP address in the address bar of the Internet browser.
CONNECTING TO THE CAMERA FROM A REMOTE PC VIA THE INTERNET
On a remote computer that is not in the Broadband Router’s network cluster is
not allowed, users can access cameras within a Broadband Router’s network by
using the camera’s DDNS URL.
- Before you can access a camera in the Broadband Router network, you should have set the port range forward for the Broadband Router.
- From the remote PC, launch the Internet browser and type the DDNS URL address of the camera, or the
IP address of the Broadband Router in the address bar.
ex) http://ddns.hanwha-security.com/ID
M ` To use Wisenet DDNS, sign up at the Wisenet DDNS homepage (http://ddns .hanwha-security.com) and register the
product at [My DDNS]>[Register Product].
web viewer
CONNECTING TO THE CAMERA
Normally, you would
-
Launch the Internet browser.
-
Type the IP address of the camera in the address bar.
ex) • IP address (IPv4) : 192.168.1.100 ; http://192.168.1.100 -
the Login dialog should appear.
-
IP address (IPv6) : 2001:230:abcd: ffff:0000:0000:ffff:1111
; http://[2001:230:abcd:ffff:0000:0000:ffff:1111] – the Login dialog should appear.
If the HTTP port is other than 80
- Launch the Internet browser.
- Type the IP address and HTTP port number of the camera in the address bar.
ex) IP address : 192.168.1.100:HTTP Port number(8080)
; http://192.168.1.100:8080 – the Login dialog should appear.
Using URL
-
Launch the Internet browser.
-
Type the DDNS URL of the camera in the address bar.
ex) URL address : http://ddns.hanwha-security.com/ID- the Login dialog should appear.
- Network connection is disabled in the LAN only environment.
Connecting via UPnP
- Run the client or operating system in support of the UPnP protocol.
- Click the camera name for search.
In the Windows operating system, click the camera name searched from the network menu.
- The login window is displayed.
Connecting via Bonjour
- Run the client or operating system in support of the Bonjour protocol.
- Click the camera name for search.
In the Mac operating system, click the camera name searched from the Bonjour tab of Safari.
- The login window is displayed.
To check the DDNS address
If the camera is connected directly to a DHCP-based cable modem or DSL modem,
the IP address will change each time it tries to connect to the ISP (the
company you subscribed to).
If this is the case, you will not be informed of the IP address changed by
DDNS.
Once you register a dynamic IP-based device with the DDNS server, you can
easily check the changed IP when you try to access the device.
To register your device to the
PASSWORD SETTING
When you access the product for the first time, you must register the login password.
- For a new password with 8 to 9 digits, you must use at least 3 of the following: uppercase/lowercase letters, numbers and special characters. For a password with 10 to 15 digits, you must use at least 2 types of those mentioned.
- Special characters that are allowed. :
- !@#$%^&*()_-+={ }[ ]|\;:‘“<>.,?/
- Space is not allowed for password.
- For higher security, you are not recommended to repeat the same characters or consecutive keyboard inputs for your passwords.
- If you lost your password, you can press the [RESET] button to initialize the product. So, don’t lose your password by using a memo pad or memorizing it.
LOGIN
Whenever you access the camera, the login window appears.
Enter the User ID and password to access the camera.
-
Enter “admin” in the
input box.
The administrator’s ID, “admin,” can be changed in the Web Viewer. -
Enter the password in the
input field. -
Click [Sign in].
If you have logged in successfully, you will the Live Viewer screen.- When you access the camera web viewer, pay special attention to the security by checking whether the image data is encrypted.
- You will experience the best video quality if the screen size is 100%. Reducing the ratio may cut the image on the borders.
CAMERA WEB VIEWER SETUP
- Click the [Setup ( )] icon.
- The Settings window appears.
- You can configure settings for the camera’s basic information, video&audio, network, event, analysis, and system over the network.
- Click <Help ( )> to view detailed descriptions of each function.
TROUBLESHOOTING
PROBLEM | SOLUTION |
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No video is displayed when accessing the plug-in free webviewer on Safari via HTTPS.
| • On the authentication popup window prompted when initially accessing https, click “View Authentication Certificate” and select the “Always trust when connecting to the designated webviewer IP” check box.
• If the webviewer continues failing to display a video after you select “Next” on the message window below, press the command key + Q to exit the Safari browser, access again and follow the procedures stated above.
I can’t access the camera from a web browser.
| • Check to make sure that the camera’s Network settings are appropriate.
• Check to make sure that all network cables have been connected properly.
• If connected using DHCP, verify that the camera is able to acquire dynamic IP addresses without any problem.
• If the camera is connected to a Broadband Router, verify that port forwarding is properly configured.
Viewer got disconnected during monitoring.
| • Connected Viewers become disconnected upon any change to camera or network configurations.
• Check all network connections.
The camera connected to the network is not detected in the Device Manager program.|
• Turn off the firewall settings on your PC and then search the camera again.
Images overlap.
| • Check whether two or more cameras are set to a single multicast address instead of different addresses. If a single address is used for multiple cameras, the images may overlap.
No image appears.
| • If the transmission method is set to multicast, check whether there is a router that supports multicast in the LAN the camera is connected to.
e-mail reaches me even when an analysis event had occurred.
| • Verify the settings in the following sequence:
A. Check <Data & Time> settings.
B. The
C. Check if the
Cannot record into the Micro SD card.
| • Check if the memory card is defective.
• When replacing the Micro SD card, it must be done while the power is disconnected from the product.
---|---
Micro SD card is inserted but the camera does not operate properly.
| • Check if the Micro SD card is inserted in the proper direction. Operation of Micro SD card that is formatted by other devices is not guaranteed with this camera unit.
• Format the Micro SD card again in
Cannot record in the NAS.| • Confirm that the information registered in the NAS is correct.
It reports that NAS setting has failed.
| • Confirm that the IP address of the NAS is valid.
• Confirm that the ID/password of the NAS is valid.
• Confirm that you can access the folder designated as the default folder using the ID of the NAS.
• Confirm that the NAS SMB/CIFS items are unchecked.
• Confirm that the NAS IP address and the camera IP address are in the same format. ex) The NAS & camera subnet mask initial value is 255.255.255.0.
If the IP address is 192.168.20.32 then the NAS IP address should be in the range of
192.168.20.1~192.168.20.255.
• Check whether you tried to access as another user without formatting the default folder saved or used.
• Confirm that you used recommended NAS equipment.
Any changes or modifications in construction of this device which are not
expressly approved by the party responsible for compliance could void the
user’s authority to operate the equipment.
This device complies with part 15 of the FCC Rules. Operation is subject to
the following two conditions: (1) This device may not cause harmful
interference, and (2) this device must accept any interference received,
including interference that may cause undesired operation.
This equipment has been tested and found to comply with the limits for a Class
A digital device, pursuant to part 15 of the FCC Rules. These limits are
designed to provide reasonable protection against harmful interference when
the equipment is operated in a commercial environment.
This equipment generates, uses, and can radiate radio frequency energy and, if
not installed and used in accordance with the instruction manual, may cause
harmful interference to radio communications.
Operation of this equipment in a residential area is likely to cause harmful
interference in which case the user will be required to correct the
interference at his own expense.
Hanwha Techwin cares for the environment at all product manufacturing stages,
and is taking measures to provide customers with more environmentally friendly
products.
The Eco mark represents Hanwha Techwin’s devotion to creating environmentally
friendly products, and indicates that the product satisfies the EU RoHS
Directive.
Correct Disposal of This Product (Waste Electrical & Electronic
Equipment)
(Applicable in the European Union and other European countries with separate
collection systems)
This marking on the product, accessories or literature indicates that the
product and its electronic accessories (e.g. charger, headset, USB cable)
should not be disposed of with other household waste at the end of their
working life.
To prevent possible harm to the environment or human health from uncontrolled
waste disposal, please separate these items from other types of waste and
recycle them responsibly to promote the sustainable reuse of material
resources.
Household users should contact either the retailer where they purchased this
product, or their local government office, for details of where and how they
can take these items for environmentally safe recycling.
Business users should contact their supplier and check the terms and
conditions of the purchase contract. This product and its electronic
accessories should not be mixed with other commercial wastes for disposal.
Correct disposal of batteries in this product
(Applicable in the European Union and other European countries with separate
battery return systems.)
This marking on the battery, manual or packaging indicates that the batteries
in this product should not be disposed of with other household waste at the
end of their working life. Where marked, the chemical symbols Hg, Cd or Pb
indicate that the battery contains mercury, cadmium or lead above the
reference levels in EC Directive 2006/66. If batteries are not properly
disposed of, these substances can cause harm to human health or the
environment.
To protect natural resources and to promote material reuse, please separate
batteries from other types of waste and recycle them through your local, free
battery return system.
References
- Wisenet DDNS - New name of SamsungiPOLiS!
- ddns.hanwha-security.com/ID
- Hanwha Vision - Global Vision Solution Provider
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