AIPHONE IX Series General SIP Registration Instructions

: June 13, 2024
: AIPHONE

AIPHONE IX Series General SIP Registration

AIPHONE IX Series General SIP Registration

Introduction

This document describes the basic configuration for registering IX Series stations to SIP servers from compatible IP PBX providers.
Please refer to the relevant manual provided by the SIP server’s manufacturer for further information. For Cisco CallManager, please refer to Aiphone’s CUCM integration documentation.

Getting Started

The following information pertains to registering IX Series stations to a SIP server. Networking and feature information is expanded on later in this document, the IX Series Quick Start Guide, or the IX Series Network Summary document. Other documents can be found at www.aiphone.com/ix.

IX Series stations are peer-to-peer and do not need a dedicated or cloud-based server for communication. Because of this, IX Series stations do not require internet access, only a local network connection. IX Series stations can register to SIP servers as a 3rd party device to allow two-way audio communication between the station and another registered SIP device. Video enabled IP phones (soft or physical) may also stream video from video door stations, as well as two-way video conferencing with IX MV7-* master station. However, each SIP system is different, and compatibility cannot be guaranteed.

Compatible Stations

IX Series Stations: IX-MV7-, IX-RS-, IX-DV, IX-DVF-, IX-SSA-, IX-SS- 2G, IX-DVM, IX-EA, IX-DA, IX-BA (with firmware version 6.10 or higher)
IXG Series Stations: IXG-DM7-HID (US market only)

Minimum Requirements

For full SIP functionality, all IX Stations must be updated to firmware version 6.1 or newer and programmed with IX Support Tool version 9.0 or newer.

For the IXG-DM7-HID, see Airphone’s QuickSpec website to download the required firmware and the SIP enabled version of IXG Support Tool. www.aiphone.com/quikspec.

For more information and firmware downloads, visit https://www.aiphone.com/support/technical-support/quiktech.

Network Information

Addressing: Hostname, IPv4 (default), IPv6 / Static (default), DHCP
SIP Server: Primary, Secondary, and Tertiary servers available
Audio Codec: G.711 (default) / G.722 Port: 20000 (start) – 21000
Video: H.264/AVC (default) / MJPEG Port: 30000 (start) – 31000
SIP: 5060

More detailed network information and requirements are located in the IX Series Network Summery Document found at www.aiphone.com/ix.

Extensions

IX Series stations can be assigned a 1 to 32-digit number in support tool, which must match the extension assigned to it in the SIP server. A station may call a single, 1 to 32-digit extension. This extension can be that of a single station, a hunt/call group, or a direct phone number, depending on SIP server settings. If the destination of a call is a hunt/call group, the SIP server will then distribute the call to the appropriate group of extensions.

Call Transfer

Call transfers from one IX Series station to another, or to a single SIP extension, are configured in the IX Support Tool. Transfers from one IP phone to another are handled by the SIP server.

IX Series stations have three internal call transfer options: Absent, Delayed, and Scheduled. For more information on this feature and its configuration, refer to the IX Series Quick Start Guide.

Door Release

IX Series stations offer a relay output, which can be used for door release. IX Series master stations have their own method of activating door release, which is automatically enabled. IP phones registered to a SIP server can activate this relay via the dial pad or a configured soft button (if available).

To activate the door release relay output, enter the Authorization Key while the IP phone is in communication with the station. The door release Authorization Key and its length is determined in programming.

SIP Server Configuration

This document will shows steps to register IX Series stations to a third-party SIP server as a third party SIP device. Refer to the SIP server manufacturer’s instructions for more detailed information pertaining to device-specific configuration requirements and steps for registering third-party SIP devices.

The IX Series Quick Start Guide is provided with each station, and can be found under Literature at www.Aiphone.com/IX. Complete initial programming process on the IX system before continuing.

Additionally, the IX Series stations should also be registered to the SIP server prior to this process. There are several fields that will be set with information provided by the SIP server.

IX Support Tool – Getting Started

Launch Support Tool, and log in using the information below.

IX Support Tool - Getting Started

Setting Station Information

Navigate to Station Information, Identification. Set each station’s Station Number to the extension that will be assigned in the PBX server.

By default, the station number can be set between 1 and 5 digits. If extensions longer than 5 digits are required, navigate to Station Information, Expanded System. Enable Expanded Mode, which allows for station numbers up to 32 digits.

Once the Station Numbers are configured, click Update .

Setting Station Information

Adding SIP Server Information

Navigate to Network Settings, SIP.

The station’s ID and Password will need to match what is entered on the SIP server. Enter the Primary SIP server’s IP address under IPv4 Address. Secondary and tertiary SIP server information is found by scrolling to the right on this screen. This information must match that found in the PBX to register the station.

Once the information is configured, click Update .

Adding SIP Server Information

VoIP Phone Registration

Navigate to Edit(E), VoiP Phone List.

Enter the Extension of the IP Phone or Hunt Group destinations. IX Stations are not added to this list. Each station may have a single SIP call-in destination, whether that destination is a IP Phone or a call/hunt group’s extension. However, multiple stations may call the same SIP extension. The individual extensions within the call/hunt group do not have to be added to this list. Click Update .

VoIP Phone Registration

Calling an IP Phone (Door/Sub Station)

Once an IP phone or Hunt Group has been added to Support Tool it may be set as a call destination. Note that multiple stations can call to the same extension, but each station can only call one extension.

Expand Call Settings, and navigate to Called Stations (Door/Sub Stations).

Scroll right to find the column of the IP Phone to be called by the Door / Sub station. Use the drop-down option under the desired IP Phone or group and select “U”. Click Update .

$Calling an IP Phone $Door/Sub Station$$

Configuring Door Release (Optional)

X Series stations have two built-in relay outputs, with Relay Output 1 enabled and set for door release by default. Third-party IP phones can activate this output using dial-pad commands with some minor adjustments to the default configuration. Repeat this process for each station.

At the top of the screen, click the Station View box. Once in Station View, expand Option Input / Relay Output, and navigate to Relay Output.

At the top right of the screen, use the drop-down menu under Select Station to Edit to choose the first door station to configure, then click Select .

Find Door Release Authorization and Authentication Key. This key is the number(s) that will be used to activate the relay for door release. Replace the default 4 to 20 digit key with the desired access code. Click Update .

$Configuring Door Release $Optional$$

If the Door Release Authorization Authentication Key is adjusted from its default value by following the previous step above, this new key must be set for all IX Series Master Stations (IX-MV / IX-MV7-*, IX-SOFT) that are part of the system.

While still in Station View, navigate to Function Settings, Door Release

$Configuring Door Release $Optional$$

At the top right of the screen, use the drop-down menu under Select Station to Edit to choose the first door station to configure, then click Select .

Find Door Release Authorization and Authentication Key. Replace the default value with the key created in Relay Output Settings.

Click Update .

$Configuring Door Release $Optional$$

Enabling Video

Video is streamed by an IX station to an IP phone during communication by default. However, depending on the IP Phone, the H.264 profile may need to be adjusted to do so. This setting change will not affect the video quality.

On the left-hand menu, expand Network Settings, and click Video. Select the H.264 profile. Most sites will use the Baseline proflle. Click Update .

Enabling Video

Configuring a Door Station Call Button to Answer an Incoming Call (Optional)

Auto-answer is not available for incoming SIP calls to a door or sub station. To answer an incoming call, the call button will need to be configured to also answer an incoming call and ending communication.

At the top of the screen, click the Table View box. Once in Table View, expand Call Settings on the left-hand menu, and click Station Information.

Use the drop-down menu to select Call, Answer Call, End Communication.

Click Update .

Enabling Video

Settings will not take effect until the setting files have been uploaded to the stations. This process is explained on page 7 of this guide.

Upload Settings to Stations

The final step after configuring new settings, or making changes to existing settings, is to upload the setting file to all stations.Click Select to check all stations in the system.
Click Settings to begin the upload process.

If the setting files are not uploaded, any changes made in Support Tool will not be reflected on the station(s).

From the menu bar, select File then Upload Settings To Station.

Click Select to check all stations in the system.
Click Settings to begin the upload process.

Upload Settings to Stations

Export Settings

A copy of the system’s setting file should be exported to a secure location or external drive. This step is critical for the ongoing maintenance this system. This file is required to make changes to the system going forward.

To export the file, navigate to File(F), IX Support Tool Export System Configuration.
Click Export to select a location to save the system’s setting file.
Select location to save the file then click OK .
Once the setting file has been saved, click Finish .

Export Settings