JNY Safetycare Personal Alarm Emergency Alert Pendant User Guide

JNY Safetycare Personal Alarm Emergency Alert Pendant

Product Information
The Lingo is a device designed for personal safety and communication. It features various functions such as emergency calling, fall detection,and LED indicators. The device has a built-in battery that can be charged using a special cord.

Product Features

• Emergency calling to 5 pre-set contacts
• Fall detection capability
• LED indicators for status notifications
• Side button for power control
• SOS button for emergency shutdown
• Voice prompts for user guidance

LED Indicators

The Lingo device has LED indicators that provide visual feedback on its status:

• Blue light: Indicates the device is turning on
• Flashing green light: Indicates the device is booting up
• Red light: Indicates the device is charging

Safety Information
It is important to read and understand the safety information provided in the user manual before using the Lingo device. This information includes precautions, limitations, and legal disclaimers.

Warranty
The Lingo device comes with a warranty, details of which can be found in the user manual. The warranty covers certain defects and malfunctions during the specified period.

Product Usage Instructions

Turning the Device On

1. Locate the side button on the Lingo device.
2. Press and hold the side button for 3 to 4 seconds.
3. The device will vibrate and emit a faint beep.
4. The blue light will come on first, followed by a flashing green light.
5. Wait for the device to finish booting up.

Turning the Device Off

1. Locate both the side button and the SOS button on the Lingo device.
2. Press and hold both buttons together for 3 seconds.
3. The device will vibrate and emit a faint beep.
4. A voice prompt will announce that the unit is turning off.
5. Confirm that the device is off by checking that no lights are visible.

Charging the Battery

1. Connect the USB end of the charging cord to a wall plug.
2. Ensure that the power outlet is switched on.
3. Connect the other end of the special cord to the back of the Lingo device, as shown in the illustration.
4. Once properly connected, a voice prompt will indicate that the alarm is charging.
5. Visually, the unit is charging when the red light is solid.

Note: For more detailed instructions, including emergency calling, fall detection, and other features, refer to the user manual provided with the Lingo device.

Lingo User guide

Your Device

To Turn the Device on:
Press the side button for 3 to 4 seconds. The unit will vibrate and faintly beep. The blue light will come on first, followed by a flashing green light. The device requires several seconds to “boot up”.

To Turn the Device off:
Press the side button AND the SOS button together for 3 seconds. The unit will vibrate and faintly beep. The voice prompt will announce that the unit is turning off. Confirmation can be seen that the unit is off when no lights are visible on the device.

Charging the battery:
Connect the USB end of the charging cord to the wall plug, ensuring that when plugged into the power outlet, the power is switched on.
Connect the other end of the special cord to the back of the Lingo as shown in the illustration. When connected properly, the voice prompt, “Your alarm is charging” will be heard.

Visually, the unit is charging when the red light is on solid.

When battery power is at 20% and again at 10% remaining, the voice prompt will announce: “Your battery is low, please recharge soon.”

When the side button is briefly pressed, if the Lingo has 10% or less battery remaining, the red light will blink once, and a voice will announce: “Low battery. Please charge your device.”

Product Features

One Touch Operation| Press the SOS button for 2 seconds. Let go after vibration is felt. The SOS button also cancels an alert and will hang up a call.
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Voice Prompts in Any Language| Clear, audible messages explain what the Lingo is doing and what the Pendant User should do.
GPS Location| Shows your location to your contacts using Google Maps.
Fall detection| A voice prompt announces that a fall has been detected and how to cancel the alarm. After 3 announcements the emergency contacts are then notified.
Auto Answer| Incoming calls are automatically answered (the default) OR the device can be made to manually answer by pressing the SOS button.
Reminder messages| Voice prompts announcing when to get up, when to take medicine and when to go to bed can be programmed to sound any time of the user’s choice. Multiple settings options allow the user to choose different settings on different days.
Waterproof (IP65)| Fine in any weather, but if you want to wear it while bathing, we recommend a Shower Bag. (See page 10 under KEY POINTS)
4G| The Lingo works indoors and outside, wherever a mobile phone works.
Speed Dial| After pressing the SOS button, you can call each contact individually by pressing the side button to scroll through programmed numbers.

Emergencies/ Phone Calls
In an emergency, press and hold the SOS button for 2 seconds until it vibrates and faintly beeps. A voice prompt will announce: “Your alarm has been activated.”

powered off.
GREEN LIGHT|
Blink Fast| The Device is preparing to turn on
Blink once every 3 seconds| A Cell Signal is received.
Flashes 1 second on, 3 seconds off| No Cell Signal is being received.
Steady On| The contact you dialed is already being used.
Steady Off| The Device is in sleep mode or is powered off.
RED LIGHT|
Steady On| The Device is charging.
Steady Off| The Battery is fully charged.
Blink Fast| The Battery is low when blue and red LED’s Flash
Blink Once| When pressing the side button, if a voice prompt

sounds the battery is at 10% or less.

Cancel by pressing the SOS button. Firmly and briefly press the SOS button to cancel, “Your alarm has been cancelled” will sound.
If the alarm is not cancelled, then this voice prompt will be heard: “Calling Contact Number 1”.
The Lingo will call as announced. The contact has 30 seconds to answer the call. If the call is not answered in 30 seconds, it will automatically disconnect and the next person in the sequence will be called.
The calling sequence will be cancelled if:

1. The Contact presses 1 on their phone keypad as prompted.
2. The User presses the SOS button AFTER the Alarm has been initiated.

Calling any of the 5 emergency contacts
To call only one phone number, after pressing the SOS, press the side button firmly until you feel a click. A voice prompt will announce: “Calling Contact Number 1.” To call the second contact, press the side button again to hear: “Calling Contact Number 2.” Each time the side button is pressed, the next contact in sequential order will be called. The voice prompt will announce which contact is being called.

Hanging Up
To end a phone call, briefly press the SOS button. Hanging up during the emergency sequence will stop the Lingo from calling other emergency contacts. As with a normal phone call, either the contact or the User can hang up on a call.

Important Tip: It is vital that every call be hung up by either the user or the contact to avoid additional call charges.

LED Indicators

Testing your Device

BEFORE YOU TEST
The Safety Pendant has been programmed and is ready to use. Please read the instructions to become familiar with the unit.
It is recommended to test the Lingo every 1-3 months.

Performing the Test

1. Inform the emergency contacts that the Lingo is being tested.
2. Press the SOS button for 2 seconds until it vibrates and beeps.
3. Unless it was requested for texts to be sent first, a call will be made to Contact Number 1, followed by a text message.
4. The contact must press 1 on their phone keypad within 30 seconds of answering. This will stop the Lingo from hanging up and calling the next contact.
5. Confirm both parties can hear each other.

Fall Detection

Automatic fall detection will measure the pendant’s orientation and impact with a surface. Generally, the device needs to drop at least 75cm to activate. If the Lingo senses that the User may have fallen, it will announce: “A fall has been detected. Cancel by pressing the SOS button.” This voice prompt will sound 3 times, after which, the calling sequence will begin. Any time before the third voice prompt, if the SOS button is briefly pressed, this voice prompt will be heard: “Fall alert has been cancelled.”

Fall detection is particularly useful for those prone to blackouts or epileptic seizures. It’s easy to turn fall detection off or on. Refer to the Useful Codes (pg 10) or call us and we’ll make the change for you.
It is NOT recommended to test the fall alert function when the device is worn. If fall detection is on and you want to hear what happens when a fall alert is triggered, hold the device at CHEST HEIGHT over a soft surface (e.g. a carpeted area) and drop it. The voice prompt will be heard after a brief delay.
DO NOT throw the device.

The Fall Detection works best when the Lingo is worn on a lanyard. Most of the time, when someone falls,they are not unconscious. While this may happen, it’s always best to press the SOS button in the event of a fall to be assured that the emergency contacts will be notified.

NOTE: Fall detection is NOT 100% accurate; false alarms may occur. It’s also possible that a fall may not be detected.

Useful Codes
By sending the following ‘codes’ in a text message to the Lingo, you can make the following changes or receive important information.

Note: Always start the code with ‘0000’. For example, 0000,A00.
Don’t add spaces.

CODE

|

RESPONSE

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A00 LOCATING DEVICE| 0000,A00 – Click the link on the incoming text to open Google Maps and see the user’s location. Example return texts will read:

Location,010919,9:00,A,14,0Km/h,50%,https://maps.google. com/maps?q=xxx

(A=Current Location) Location,010919,9:00,V,14,0Km/h,50%,https://maps.google. com/maps?q=xxx

(V=Last Known Location)

AAF WHITELISTING| To allow anyone to call the Lingo, text: 0000,AAF,1

To allow only the contacts to call the Lingo, text: 0000,AAF,0

A29

FALL DETECTION

| To turn on Fall Detection text, 0000,A29,1,30,2 To turn off Fall Detection text, 0000,A29,0,30,2

Sensitivity is given a value from 1-3 with 1 being the most sensitive and 3 being the least sensitive.

The example shown uses a sensitivity setting of 2.

C76 TURNINGOFF| To switch the unit off text: 0000,C76
GPS Location is not accurate.| 1.  There are obstructions (e.g., roof, trees, clouds) between the Lingo and the satellites.

2.  The GPS may not have had sufficient time to wake up.

3.  WiFi (to access indoor location) is not on.

| 1.  GPS works best when there is a direct line in every direction to the skyline.

2.  Always take the pendant outside to access the GPS location and wear the pendant outside your clothing when traveling from location to location.

3.  Request the location a 2nd time after GPS has awoken.

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The Device won’t charge.| 1.  The charging cord is not attached properly.

2.  Power may not be switched on at the wall socket.

| 1.  The charging cord must point in the same direction as the side button.

2.  Confirm cord is firmly plugged in and wall socket is switched on.

Fall Detection did not activate.| The Lingo’s fall detection activates only when specific criteria occur. This includes the distance and speed of a fall and the orientation of the Lingo.| The sensitivity of fall detection can be changed to any of 3 settings. Refer to pages 7 and 8 or call us to change the sensitivity setting for you.

TIP: If there is NO fall alert voice prompt immediately, press the SOS button for help.

Fall Detection activated without a fall occurring.| If the Lingo senses what may have been a fall, the voice prompt will announce that a fall has been detected. It’s possible that the movement of the Lingo simulated a fall.| While a fall alert warning can easily be aborted, if the warning message is triggering too frequently just by wearing the device, the sensitivity should be adjusted accordingly. See page 8.
No Lights are on| This is normal. The Lingo is in sleep mode to save battery power.| Wake the Lingo by briefly pressing either button. If lights appear, the unit is on.

Limitations
This JNY Safety Care Lingo is reliant on the cell phone service provider’s network coverage to make phone calls, to send SMS text messages and to transmit information regarding GPS positioning. These services may vary between providers and locations throughout the world. GPS location is often not available when the JNY Safety Care Lingo is inside a building. Also, outdoor location performance can sometimes deliver inaccurate coordinates if the device is unable to get a fix on a minimum number of satellites. The accuracy of GPS positioning is determined by the availability of unobstructed line of sight to the available satellites.
It is highly recommended that the user periodically tests their unit every 1-3 months by pressing the SOS button. Warn contacts first. It is the user’s responsibility to assure that their phone service provider is notified before their credit or debit card expires or if credit needs to be added to the SIM card used in their JNY Safety Care Pendant. Your emergency contacts should be people who are available to assist you. Choose contacts carefully.

Safety Information

• It is NOT RECOMMENDED to wear with the lanyard while sleeping.
• Care must be taken with the Lingo while showering because soap or shampoo can infiltrate and damage the electronics. We recommend using a JNY SafetyCare Shower Bag which will eliminate the possibility that chemicals used while bathing could disable your Lingo and void its Warranty.
• Switch off your Lingo when instructed to turn off all mobile phones on commercial aircraft. Avoid using a damaged power cable. This may cause overheating or a potential fire hazard. Never use any chemical or detergent to clean the Lingo. This may erode its surface.
• To eliminate the risk of electric shock, do not touch the ends of the power cable, charging plug or the metal parts on the inside of the charging cradle with wet or damp hands.
• Avoid direct prolonged exposure to sunlight and high temperatures to negate the potential of over-heating the battery, which may cause damage.

Legal Disclaimer

• The Lingo is designed for communication and GPS tracking. JNY Safety Care and/or its distributors assumes no responsibility for the accuracy, reliability, or completeness of the information of its products or services, whether express or implied. To the maximum extent permissible by applicable law, JNY Safety Care and/or its distributors shall in no event be liable for any direct, indirect, punitive, personal injury or death, incidental, special, consequential damages or any damages whatsoever including, without limitation, damages for loss of use arising out of or in any way connected with the use or performance of the Lingo Pendant and/or the phone service providers used in conjunction with JNY Safety Care. If you are dissatisfied with the JNY Safety Care Pendant and/or any related services, or with any of these terms of use, your sole and exclusive remedy is to discontinue using product.

Warranty

The Lingo is warrantied for 1 year from the date of purchase when used under normal conditions and appropriately cared for and maintained. At the discretion of JNY Safety Care, repair or replacement may include new and/or refurbished parts to at least the value of the replaced unit.

The warranty does not apply if there is:

• Evidence of water infiltration.
• Damage to the recharge insertion point due to the charging cord being forcibly and/or incorrectly inserted and/or recklessly removed.
• Damage caused by accident, abuse, misuse, flood, fire, earthquake.
• Use of the Lingo indicates that you have read, understood and you agree to the conditions as stated in the Disclaimer & Warranty Policy.

Return / Refund Policy – 14 Day Guarantee
If for any reason you are not happy with your purchase you can return it to us and receive a full refund minus the cost of SIM card credit, postage, and programming ($60) or if you prefer you can exchange it for another model of the same value. Exceptions apply under extreme circumstances. Call your local support office for additional information.

Frequently Asked Questions

the user guide, and

you’re good to go.

What do the emergency contacts need to do in an emergency?| When they get a call from the Lingo, they need to:

•    Answer the call.

•    Confirm they can hear each other.

•    Press # 1 on their phone keypad.

How do I cancel the Fall Alert after it starts beeping?| Press the SOS button once briefly to cancel the Fall Alert when you hear the voice prompt.
Why didn’t the Fall Detection

activate when they had a fall?

| Falls are detected by the device picking up speed over a short distance.

Some falls aren’t detected because they are too slow or awkward.

What do the lights mean?| The GREEN light shows: Phone Reception. The BLUE light shows:      GPS Reception.

The RED light shows:       Battery Charge.

SeeLEDIndicators(page5)intheFullUserGuidefor more specificinformation oneachlight’smeaning.

How do I reprogram the device if

people’s phone numbers change?

| Just call Us! We can do this for you.

Or check the codes on our website under FAQ Lingo

Why didn’t the GPS work?| When in a shopping centre, crowded areas, rural/ regional areas, apartment complexes, under metal roofs or thick concrete, the GPS satellites sometimes struggle to find the pendant.

The primary method of communicating location should be via the 2-way communication during a phone call.

Why is the Device not charging?| Check that everything is plugged in correctly. Regularly clean the 4 gold circles on the back of the Lingo with alcohol wipes or multi-purpose cleaner and a toothbrush to ensure a healthy connection with the charging cable.

© 2021 JNY Safetycare. All rights reserved ‘lingo’ version 1: 19/03/2021

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