HME NEXEO HDX HS7000 AIO Headset User Guide
- June 13, 2024
- HME
Table of Contents
Quick Start Guide
NEXEO | HDX™ HS7000 AIO HEADSET
NEXEO HDX HS7000 AIO Headset
The NEXEO® HS7000 is an all-in-one headset used for communicating with crew
and customers in a store or drive-thru lane environment. It uses one
rechargeable lithium-ion battery (BAT70). With moderate use in a typical
environment, the headset will operate for approximately eight hours on a
single battery charge.
Keypad Reference Table
Icon
| Label| Status LED| Boom LED| Status/Description
1
| Lane 1| Green| Green| Tap to talk to lane 1. The Status LED flashes green while the Boom LED turns on solid green. Tap again to stop. The Status LED turns solid; the Boom LED turns off.
2
| Lane 2| Red| Red| Tap to talk to lane 2. The Status LED flashes red while the Boom LED turns on solid red. Tap again to stop. The Status LED turns solid; the Boom LED turns off.
∧
| Volume Up| | | Tap to increase volume (the headset beeps become louder as confirmation). Press and hold to maximize volume to loudest.
∨
| Volume Down| | | Tap to decrease volume (the headset beeps become quieter
as confirmation). Press and hold to minimize volume to quietest.
| Group| | | Tap for group chat. Both Status and Boom LEDs flash quickly,
alternating red & green. Tap again to stop. The Status LED changes to a solid
yellow in listening only mode.
| Action| | | If the headset is set to answer phone calls. Tap once to
answer, tap again to end call. Press the 1 or 2 key twice to put the phone
call on hold and talk to a respective lane. Press 1 or 2 once followed by the
Action key to return to call. Press again to end call.
Notes: Both the Status and Boom LEDs flash slowly with alternating colors
when the headset needs to be paired. A yellow Status LED indicates a low
battery. The low battery Status LED is also accompanied by audio prompts.
Push-to-Talk mode: Press and hold any audio key (L1, L2 or Group Chat) to
use in this mode (there is an audible single-tone confirmation). Release to
cease communication and exit this mode (there is an audible two-tone
confirmation).
Voice commands can be used instead of tapping the keypad but must first
be enabled on the Base Station. To use voice commands, begin by saying “Ok
NEXEO,” then, once the Boom LED illuminates white, continue with a voice
command, see table.
Note: Voice commands are not available with NEXEO | Core. To enable,
please upgrade, go to HELP>SYSTEM TIERS or call us.
| Say: | Say: |
|---|---|
| Listen only to Lane 1 Listen and Talk to Lane 1 | Ok NEXEO, Lane 1 |
Ok NEXEO, talk to Lane 1 (or if in Lane 2: Ok NEXEO, change lane)
Listen only to Lane 2 Listen and Talk to Lane 2| Ok NEXEO, Lane 2
Ok NEXEO, talk to Lane 2 (or if in Lane 1: Ok NEXEO, change lane)
Adjust Volume| Ok NEXEO, volume up, or Ok NEXEO, volume down. Or use “Ok
NEXEO, volume #” (valid # range = 1 – 15, 0 is mute, 1 is the quietest, 15 is
the loudest)
Initiate person-to-person call| Ok NEXEO, call [name of person], E.g., Ok
NEXEO, call Jane
Call a designated position/group| Ok NEXEO, call [name of position/group],
E.g., Ok NEXEO, call Front Counter
- Names must be listed in the Crew Profile directory, and position/groups must exist as a designated position in the Select Your Position dialog. The personal names used can be first names, last names, or full names (as listed in the Crew Profile directory). For person-to-person or call position/group voice commands, you must use the button on the headset to end and exit this state to return to your previous status.
SETUP AND OPERATION
Pairing your Headset:
-
With a charged BAT70 battery installed, press the blue power button to turn on the headset. The headset LEDs turn on and flash slowly, alternating between green and red.
-
Hold the keypad side of the headset against the blue headset pairing ring on the base station. Pairing begins automatically once the headset is sensed. The blue pairing ring turns a swirling green to indicate it is pairing.
-
When the headset pairing ring turns solid green, pairing is successful. The headset status LED also turns solid green.
-
Select your name from the crew profile or skip and continue as a guest. When the Select Your Position screen appears (see Fig. 2), tap on a tile to select your position. For the DRIVE-THRU position, you also have the option of “Auto Hands-Free” mode (only available for one headset per drive-thru lane).
When the “Auto Hands-Free” box is checked, you are automatically connected with customers when they arrive at the order point and then automatically disconnected when they leave.
When the “Allow headset to receive Telephone calls” box
is checked, your headset can answer phone calls using the (Action) key. Only
one headset can be designated to receive phone calls, and your system must
have a TI7000 installed to use this feature. -
Select Next, and the Success prompt appears. Tap OK to begin using your headset.
HS7000 Technical Specifications
Dimensions| 9.2” H x 5.2” W x 2.1” D (234.4 x 132.1 x 53.3 mm) with boom
extended down
---|---
Weight| 3.67 oz (104.04 g) with battery included
Power Supply| Voltage: 3.7 VDC, powered by a rechargeable Lithium-ion battery
Frequency Range| Audio: 100 Hz to 7.4 kHz
Wireless| Main Radio: 5.180 GHz – 5.8525 GHz, Secondary Radio: 2.402 GHz –
2.480 GHz
Power, Watts| Nominal Power with listening only: 0.314 W (Max with dedicated
mode: 0.407 W)
Temperature| Operating Temperature range: 0°C (32°F) to +50°C (+122°F)
Compliance| See NEXEO | HDX – Regulatory, Compliance, and Safety Guide online
This guide and additional information can be found under NEXEO | HDX by scanning the QR code or going to: https://www.hme.com/qsr/drive-thru-user- manuals/
HM ELECTRONICS, INC.
2848 Whiptail Loop, Carlsbad, CA 92010 USA
Phone: 1-800-848-4468 Fax:
858-552-0172
Website: www.hme.com Email:
support@hme.com
© 2023 HM Electronics, Inc. All rights reserved.
HME# PUB – 00072
Rev J 08/16/23
References
Read User Manual Online (PDF format)
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