FourAmZ V100 Robot Vacuum Cleaner User Manual
- June 4, 2024
- FourAmZ
Table of Contents
V100 Robot Vacuum Cleaner
User Manual
APP
Q1 : Why can’t I download the app?
A:
Please check whether your mobile phone system meets the requirements for
installing the APP: IOS 9.0 or higher, Android 5.0 or higher.
Q2: Why cannot the robot connect to the app even after completing the
network setup?
A:
(1) Check whether the Wi-Fi indicator is on;
(2) The robot should keep the charging state on the charging dock and the
power should not be lower than 20%;
(3) Check whether the connection mode you select on the APP is consistent with
the robot’s network configuration (AP Mode/EZ Mode);
(4) Wi-Fi password must be entered correctly;
(5) Only 2.4G network supported. Cannot use 5G Wi-Fi signal. If your Wi-Fi is
5GHz, you only need to go into the routing settings and turn off the Wi-Fi
multi-band combination function, then you can use the 2.4GHz band wifi to
connect to the robot. Usually, 5GHz routers are dual-band routers, which can
simultaneously provide wireless signals 2.4GHz and 5GHz bands. For the
specific method, please refer to the setting method of the router provider;
(6) If the robot still cannot be connected to the App, please try to restart
the robot, kill the App and reopen it, and try to connect again;
(7) If the problem persists after following the steps above, please contact
FourAmZ customer service.
Mapping
Q1: The map always fails to create/cannot be saved. Is there any way to
improve the success rate of creating a map?
A: -Before use:
(1) It will take your robot multiple runs to generate your interactive map, so
run it frequently to get the best map;
(2) Use it after it is fully charged;
(3) The robot uses the ceiling as a reference for navigation, please ensure
that the environment is well lit and the camera can focus on the ceiling so
that it can recognize the environment and mapping, otherwise, the mapping may
fail;
(4) Turn on the “Resuming Cleaning” feature before cleaning. It is also
recommended that you select the quiet level suction power before the map is
successfully created;
(5) Before the map is successfully created, it is recommended that you remove
the objects such as cables, or block them with something to prevent the robot
from getting stuck in the process of creating a map. After the map is
successfully created, set up the “No-Go Zone” for those areas on the app to
prevent the robot from getting stuck in this area in the future;
(6) Clear cords and remove small objects like toys, clothing, or drapes from
floors. Open interior doors in rooms you want your robot to clean. For best
results, run your robot in well-lit conditions;
(7) Dark environments may affect the operation of the robot. Please start
mapping in the morning or keep the room illuminated, and try to ensure that
the indoor light does not change greatly before the completion of mapping.
-Start cleaning and mapping:
(1) Start cleaning after fully charged. Make sure that the V100 Pro starts
from the charging dock, and that there is no human intervention or jam during
the cleaning process. If it gets stuck during cleaning, it may have trouble to
back to the charging dock and affect the success rate of creating the map;
(2) In case it gets stuck during mapping, put it in the place it has already
been cleaned and make sure there are no obstructions above the area (point the
robot’s Islam optical lens to the ceiling, not too strong lights) so that to
improve the success rate of the robot repositioning and restoring the map
created before the jam;
(3) If the battery is low during the cleaning process, and you have turned on
the “Resume Cleaning” feature before cleaning, please let the robot
automatically return to the charging dock to charge and automatically resume
cleaning when the battery is charged to 80%, do not perform any human
controls/commands during the charging process;
-After use:
(1) After following the above steps, if the cleaning process goes well, the
robot will automatically return to the charging base after cleaning, and the
full map will be automatically created. A straightforward way to determine
whether the map was created successfully: the map that was created
successfully is colored and automatically divides the room. If the map
creation was unsuccessful, the map is grayed out;
(2) Once the map is successfully created, please manually save the map in “Map
Management”. If the map is not saved, the robot will recreate the map the next
time it cleans, causing the original map to be lost.
Q2: Why does the robot fail to create/save a map?
A:
(1) Before mapping, make sure that the robot has enough battery power and
that it starts from the charging dock (i.e. ensuring it is being charged),
which will allow the robot to return to the charging dock more easily and
improve the success rate of creating the map;
(2) Before mapping, tidy up the room and remove the obstacles that may disturb
the mapping on the floor;
(3) You can save the map only after the robot completes a full cleaning
session and successfully returns to the charging dock. During mapping, do not
forcibly terminate the cleaning task, manually recall the robot or move the
robot back to the charging dock;
(4) Dark environments may affect the operation of the robot. Please start
mapping in the morning or keep the room illuminated, and try to ensure that
the indoor light does not change greatly before the completion of mapping;
(5) A large area carpeted environment may cause the Driving Wheels to slip,
causing the robot to lose its way;
(6) We recommend that you follow the robot while it is mapping and remove any
obstacles to avoid mapping failure;
(7) If the house is too large and the cleaning cannot be completed at one
time, resulting in unsuccessful map creation, please try below:
①Use a quiet suction level to build maps in vacuum mode can increase the
working time of the robot (but large particles will not be sucked cleanly, so
it is not recommended to use it when the home environment is too dirty);
②Turn on the “Resuming Cleaning” feature. When the battery is low, it will
automatically return to charge and then automatically continue to clean and
create the remaining maps once it is charged to 80% battery. (Please do not
make any commands to it during charging.)
③ It is recommended to place the charging dock in the middle of the whole
house type for narrow and long houses, so as to avoid the map boundary being
too far from the charging dock, which may result in the inability to save the
map.
Q3: Why does each clean create a new map, overwriting the previous map?
Won’t the map be automatically saved?
A:
(1) The map that was successfully created before was not saved. After the
map is successfully created, please manually save the map in the “Map
Management” option. If the map is not saved, it will be recreated the next
time you clean it;
(2) The map was not created successfully (the map is gray, and the room is not
automatically divided), and the map cannot be saved. So the robot will retry
to create a new map the next time it cleans, overwriting the previously
unsuccessfully created map.
Q4: What should I do if the created map is incomplete or a room is
missing?
A:
(1) Before the robot is mapping and cleaning, open room doors as widely as
possible to keep the robot from missing rooms as it maps;
(2) If the map is incomplete, you can delete the current map and restart
mapping;
(3) Network issues may cause the map to display as incomplete. This may be
resolved by restarting the app;
(4) If the threshold of the room exceeds the maximum height that the robot can
cross by 0.83in (21mm), the robot will be unable to enter and map the room.
Q5: Why does the robot voice prompt “Relocation failed” and cannot perform
the task of Spot/Select Room/Zone cleaning?
A:
(1) It means that the environment at this time has changed from the
environment when it created the map. This is usually due to a change in the
light of the environment, or the position of the charging dock has been moved;
(2) It can clean in dark environments, but may not recognize saved maps;
(3) Solutions: ① Please make sure the indoor light doesn’t change greatly from
the light when the map was created. It mainly relies on light to identify the
environment;
② After the map is saved, please do not move the position of the Charging
Dock;
③ If the relocation keeps failing, please delete the previous map, create a
new one and make sure it is well lit during the mapping (map it in the morning
or turn all the lights on).
Q6: Does the robot support multi-floor maps?
A:
Yes. The robot supports saving two maps, including Individual Rooms, NoGo
Zones, and Invisible Boundary.
Q7: Mapping is too slow? Does repeat cleaning occur?
A:
(1) During the mapping, the robot will learn about the home environment while
cleaning and may repeat the learning during this period to ensure the quality
of the map, and the efficiency are relatively low;
(2) After the mapping is completed, repeated cleaning will be greatly reduced,
and the same area only needs less cleaning time.
Cleaning
Q1: If the robot is paused while cleaning, can it resume cleaning from that
location?
A: Yes.
(1) The robot has a static relocation function. If it gets stuck while
cleaning and stops cleaning, you can click the “Auto” feature on the app
(during the map creation process), or press the auto button on the robot, and
the robot will resume cleaning. When assisting the robot to escape from danger
put it in the place it has already been cleaned and make sure there are no
obstructions above the area (point the robot’s Islam optical lens to the
ceiling, not too strong lights), the distance between the moving position and
the original position shall not exceed 1m;
(2) When the home environment changes, the robot may fail to locate.
Therefore, it is recommended to minimize the manual movement of the robot
during cleaning. The robot will continuously identify the position, reducing
the probability of missed and repeated cleaning.
Q2: Why does the robot become loud and stop cleaning well after cleaning
for a while?
A:
(1) Remove and empty the dust bin;
(2) The main brush, side brush, or main wheels may be jammed. Turn off the
robot, then check and clean them (including any hair that may be tangled in
the bearings at both ends of the main brush);
(3) Clean the main brush, side brushes, dustbin, and filter, reassembly, and
observe (If the dustbin has been washed, please make sure it dries completely
before using it);
(4) If the omnidirectional wheel is jammed, remove it for cleaning;
(5) The main brush and side brushes were not correctly installed. Remove and
reinstall them.
Q3: Why does it clean poorly after a period of use and leave a lot of
debris on the floor?
A:
(1) Please check if Quiet Suction Mode is set. By default is medium suction
power, please adjust to the highest gear suction power through APP;
(2) Please check whether the Dust Bin is full, please empty the Dust Bin in
time;
(3) Please check whether the HEPA Filter is blocked, please replace the HEPA
Filter in time;
(4) Please check whether the Main Brush is jammed, please clean it in time.
Q4: Why do the side brushes rotate slowly or not at all during the robot
cleaning process?
A:
(1) When the battery level is low, the robot will automatically switch to
Returning to the Charging Dock mode. In Returning to the Charging Dock mode,
the robot will stop cleaning and start looking for a route back to the
charging dock, and the rotation of the side brushes slows down. The robot can
start cleaning again once the battery level returns to normal;
(2) Something in the side brush is entangled and makes the machine unable to
operate, check and clean the debris;
(3) The side brushes were not correctly installed. Remove and reinstall the
side brushes;
(4) Retaining screw of the side brush is broken or loose, replace the side
brush.
(5) If the problem persists after following the steps above, please contact
FourAmZ customer service.
Q5: Why doesn’t the main brush rotate while the robot is cleaning?
A:
(1) When the battery level is low, the robot will automatically switch to
Returning to the Charging Dock mode. In Returning to the Charging Dock mode,
the side brush does not rotate. The robot can clean as normal after
recharging;
(2) There is debris in the main brush or the main brush is stuck. Remove and
clean the main brush, then reattach and use as normal;
(3) If the problem persists after following the steps above, please contact
FourAmZ customer service.
Q6: The robot did not detect a drop-off, like stairs. What should I do?
A:
(1) Although the main machine is installed in front anti-drop sensor system
(works for over 8.5cm step), some stairs have obvious vertical steps. Please
set Virtual Wall for protection;
(2) The anti-Drop Sensors may be too dirty. Wipe the Anti-Drop Sensors with a
dry cleaning rag to maintain their effectiveness.
(3) If the problem persists after following the steps above, please contact
FourAmZ customer service.
Q7: Why is the real-time cleaning route of the robot confusing?
A:
(1) Check if there is dust on the top of the lens, and clean it if
necessary;
(2) Check whether there are any foreign objects stuck in the Driving Wheels at
the bottom and clean if necessary;
(3) Check whether there is dust or grease on the Driving Wheels at the bottom
and clean with a dry cleaning rag if necessary;
(4) Keep the room as well-lit as possible while avoiding exposing it to direct
sunlight while the robot is cleaning;
(5) Put away household items placed on the floor and arrange tables, chairs
and stools before the robot starts cleaning;
(6) In the first 3-5 cleaning sessions when the initial map is generated, the
cleaning route may be chaotic as the robot is exploring the indoor environment
and learning more about it. After the map is generated and saved successfully,
the cleaning route will be more regular;
(7) If the cleaning route is still confusing, reset the map, make sure the
robot has been upgraded to the latest firmware (check if there is a new
version in Settings – Device Update), and try generating a new map and
cleaning again.
Q8: Why does the robot miss cleaning some areas or clean the same area
repeatedly?
A:
(1) If a large area is temporarily left uncleaned, the robot will
automatically clean the missed area. There is no need to worry about it. The
robot’s automatic cleaning logic is as follows: Step 1. Clean in back-and-
forth pattern; Step 2. Clean the missed area; Step 3. Clean along the edges;
(2) Sometimes the robot enters a cleaned room not because it is going to clean
the room again, but because it is attempting to intelligently clean the missed
area and the edges;
(3) If the robot is moved or gets stuck, the locating may fail, which will
cause repeated or missed cleaning. Therefore, we recommend avoiding manually
moving or disturbing the robot during cleaning;
(4) Dark environments and direct sunlight can affect the operation of the
robot. Please make sure that sufficient light is available in the room (you
may turn on lights) and avoid direct sunlight (you may draw the curtains);
(5) Too many household items on the floor may result in missed cleaning. We
recommend that you put away household items that are on the floor so the robot
can successfully finish cleaning;
(6) The robot may get stuck due to the table, chair, or stool legs, and it may
deem that the cleaning is complete. We recommend that you arrange tables,
chairs, and stools before you start cleaning. And use the Virtual No-Go Zones
and Walls to avoid areas that are easy to get stuck;
(7) The Virtual No-Go Zones and Walls may be set too close to the wall/ground
items/charging dock. Please check and update;
(8) Please do not move the robot at will during the work process and keep the
indoor light enough.
Q9: Why does the robot circle on the spot or move backward upon startup?
Prompts “please help me” without encountering any obstacle?
A:
(1) The Anti-collision bumper might not be working. Touch the
left/middle/right part of the bumper with your hand to see if it bounces back
automatically. If it can’t bounce back, please visit the Video Tutorial page
on our Official Website to repair it.
(2) Turn off the machine, wait for 10 seconds, and then restart the machine;
(3) There might be dust or dirt on the anti-drop sensor, causing wrong
signals. Please clean the sensor with a dry cleaning rag;
(4) There may be foreign objects stuck in the Driving Wheels, causing the
robot to circle on the spot. Please clear any foreign objects from the Driving
Wheels;
(5) There might be dust/grease on the Driving Wheels at the bottom, causing
the robot to slip. Please clean with a dry cleaning rag;
(6) If the problem persists after following the steps above, please contact
FourAmZ customer service.
Q10: What kinds of surfaces can the robot clean?
A:
(1) Hard floors such as tiles, hardwood flooring, etc;
(2) Low-pile and medium-pile carpets. Not recommended for use on high-pile
carpets. The maximum depth of deep-pile carpets is 2cm.
Q11: Will the robot crash the furniture?
A: No;
(1) With obstacle avoidance sensors, the robot can detect the distance and
height of obstacles, and make advanced obstacle avoidance, minimizing
collisions;
(2) Highly reflective objects may cause misidentification and collisions.
Please put them away as much as possible, especially the full-length mirror;
(3) Black or dark furniture may cause misidentification and collisions. Due to
the physical characteristics of the anti-collision infrared sensor, dark-
colored objects will not be detected, this is a normal phenomenon. Robot’s
anticollision bumper has a buffering effect, it will slow down and stop when
it touches the furniture, and will not damage the furniture and machine.
Q12: What should I do if the robot is stuck during cleaning?
A:
(1) During cleaning, the robot is easily entangled or obstructed by scattered
wires on the ground, drooping curtain cloth or carpet fringes, etc. It is
recommended to tidy up as much as possible before cleaning;
(2) Thresholds of about 0.83in (21mm) and furniture with a height of less than
3.2in (81mm) and an uneven bottom are easy to jam the robot It is recommended
to elevate or block them when the robot is mapping. After the mapping is
completed, you can use Virtual No-Go Zones and Walls to avoid this area;
(3) The area below the steps of 2-6cm is easy to trap the robot. It is
recommended to block it when the robot is mapping. After the mapping is
completed, you can use Virtual No-Go Zones and Walls to avoid this area.
Q13: How can I remove hair from the Side Brush/Main Brush of the robot?
A: The robot comes with a small cleaning tool;
(1) Remove the robot’s Side Brush and use the cleaning tool to clean any hair
that may be wrapped around the Side Brush;
(2) Open the cover of the robot’s Main Brush with both hands, remove the Main
Brush and use the blade of the small cleaning tool to clean any hair that may
be tangled around the Main Brush.
Q14: Why didn’t the robot start cleaning automatically at the scheduled
time?
A:
(1) Possible reasons:
① The robot was not powered on;
② The robot did not have enough battery power to clean;
③ Schedule settings were not saved. Please follow the instructions to set the
timer again;
④ By default, scheduled tasks will be executed once only. The task will expire
after it has been executed. If you want a task to be executed multiple times,
please change the execution frequency;
(2) If the problem persists after following the steps above, please contact
FourAmZ customer service.
Q15: Why is the robot cleaning for a shorter period of time?
A:
(1) If the robot has not been used for a long time, fully charge it on
Charging Dock. The battery level can be checked in the app;
(2) The battery life will become shorter if Strong Suction is used. If you
want longer battery life, please use the Standard or Quiet Suction;
(3) Cleaning times will become shorter when the battery is near the end of its
service life. If the cleaning performance is not satisfying, please replace
the battery;
(4) In Standard Suction mode, the robot’s runtime is about 110 minutes.
① Hard floor: a. Quiet suction: 150min; b. Standard suction: 110min; c. Max
suction: 90min;
② Carpet: a. Quiet suction: 140min; b. Standard suction: 90min; c. Max
suction: 80min;
(5) If the problem persists after following the steps above, please contact
FourAmZ customer service.
Q16: Why does the robot sometimes pause when it is working?
A: The robot will calibrate the gyroscope at regular intervals during the
cleaning. During the calibration, the robot will pause. After the calibration,
the robot will automatically resume cleaning.
Q17: Can I wash the Dust Bin in the robot with water and how do I wash
it?
A: Yes.
(1) It is recommended to remove the dust bin filter and the sponge filter
first;
(2) The dust bin shell and the sponge filter can be rinsed with water
directly, and dry it in a cool/ventilated place;
(3) It is recommended to use the cleaning tool to clean the dust on the
surface of the filter first, and then rinse it with water and dry it in a
cool/ventilated place.
Q18: How often do I need to clean the Dust Bin/Filter of the robot?
A:
(1) It is recommended to clean the Dust Bin in time after each use;
(2) HEPA Filter and Sponge Filter should be cleaned with a brush or cloth to
remove dust/debris once a week;
(3) Filter Net lifetime is 24 months. It is recommended to wash it with water
and dry it in a cool/ventilated place for 15-30 days.
Q19: Why do I get the voice prompt “Complete cleaning, return to charge”
when the robot just finishes cleaning a small area?
A:
(1) Too many household items on the floor may form a small enclosed area and
cause the robot to deem that the cleaning is complete;
(2) It is recommended to put away household items on the floor and order
tables, chairs and stools before cleaning to minimize narrow areas in the
home;
Q20: What should I do if the robot crosses the virtual walls/no-go zones
during cleaning?
A:
(1) During cleaning, please do not move the robot around;
(2) During cleaning, please keep the room light and turn on all lights at
night;
(3) If there are major changes to the home environment (such as moved
furniture), it is recommended to delete the map, recreate a new map, and set
up virtual walls/no-go zones again.
Q21: What can I do if the robot is making a loud noise while working?
A:
(1) Check whether the Side Brush, Main Brush and are entangled and clean if
necessary;
(2) Check whether the Dust Bin is full and empty it if necessary;
(3) Check whether the Dust Bin filter elements are blocked. If yes, please
remove them, rinse and dry.
Q22: Why doesn’t the robot go under the bed and the furniture to clean?
A:
(1) The obstacle avoidance sensor will sense the bed curtain under the bed as
an obstacle ahead, causing the robot not to enter under the bed to clean;
(2) It is recommended to clamp the bed curtain under the mattress when the
robot performs cleaning to ensure an efficient and smooth cleaning experience;
(3) If the height of the bottom of the furniture is lower than the height of
the robot, the robot will automatically avoid this area.
Q23: Why does the robot sometimes fail to avoid obstacles?
A: Possible reasons are as follows:
(1) The objects on the ground are too small. In order to ensure the cleaning
effect of the ground, the obstacles that are too small will occasionally fail
to be avoided;
(2) For flexible fabrics such as clothing, socks, rags, etc., the robot may
mistakenly identify it as a carpet that causing the avoidance failure;
(3) Black or dark furniture may cause misidentification and collisions. Due to
the physical characteristics of the anti-collision infrared sensor, dark-
colored objects will not be detected, this is a normal phenomenon. But don’t
worry, Robot’s anti-collision bumper has a buffering effect, it will slow down
and stop when it touches the furniture, and will not damage the furniture and
machine;
(4) Highly reflective objects may cause misidentification and collisions.
Please put them away as much as possible, especially the full-length mirror.
Q24: The robot can’t get past the hard floor with a black surface.
A：
(1) If there are no steps or thresholds higher than 0.83in (21mm) in the
whole house environment, it is recommended to use opaque tape to cover the
cliff sensors at the bottom of the robot;
(2) If there are high steps and thresholds in the whole house environment, it
may cause a fall. It is recommended to set up Virtual No-Go Zones and Walls to
avoid this area;
Charging
Q1: Why does the robot have difficulty finding or returning to the Charging
Dock?
A:
(1) Make sure that the Robot Vacuum starts from the charging dock, and that
there is no human intervention or jam during the cleaning process;
(2) Make sure that the door to the room where the Charging Dock is located is
not closed;
(3) Make sure that the Charging Dock is located in an environment without
direct sunlight;
(4) Make sure that the Charging Dock is placed on a flat, hard floor, without
tilting;
(5) Make sure the Charging Dock is placed against a wall. Clear any obstacles
within 3ft (1m) on either side and 6ft (2m) in front of the Charging Dock.
Make sure that the surrounding area of the Charging Dock is clear of
reflective objects (such as mirrors, metal baseboard, and glasses);
(6) Dark environments may affect the operation of the robot. Please keep the
room well-lit while the robot is cleaning. It can clean in dark environments,
but may not be able to recognize saved maps and return to the charging dock;
(7) If there is dust/grease on the Driving Wheels, the robot may have
difficulty crossing vertical steps and may slip when returning to the Charging
Dock. Please clean the Driving Wheels with a dry cloth before using the robot.
Q2: What can I do if the robot won’t charge?
A:
(1) The power switch of the robot needs to be turned to “I”;
(2) Make sure that the Charging Dock is connected to the power supply. If the
charging dock is not receiving power, please check that both ends of the power
cable are properly connected. The indicator light on the top of the charging
base is on indicating that the power is on;
(3) Check if the recharge button indicator on the robot is a blue breathing
light while charging;
(4) Please check if the robot’s charging contact is aligned with the charging
base’s charging contact. If contact is poor, please clean the contact areas of
the charging dock and the robot.;
(5) It is recommended to use the robot regularly. If the robot cannot charge
when not used for a long time, please contact FourAmZ Customer Service.
‘ Q3: Why does the robot not continue to clean the uncleaned areas after
returning to the Charging Dock to charge? Is the Resuming Cleaning function
failed?
A:
(1) Please check that you have turned on Resuming Cleaning feature in the app;
(2) Please check that you have not reset the robot at any point in the
process;
(3) Please check that the robot is charging normally. Once charged to 80%
battery, it will resume cleaning automatically;
(4) Please check that the charging process is not interrupted;
(5) Do not take any human controls/commands during return to the charging dock
and charging process, it will automatically return to the charging dock to
charge and automatically resume cleaning when the battery is charged to 80%.
Q4: What are the things to be aware of when placing the charging Dock?
A:
(1) Place the robot and the Charging Dock in a cool, dry place away from
direct sunlight;
(2) Place the Charging Dock on a flat, hard floor to avoid tilting;
(3) Make sure the Charging Dock is placed against a wall;
(4) Make sure that there are no obstacles within 3ft (1m) on either side and
6ft (2m) in front of the Charging Dock;
(5) Keep away from floors with any liquids or sticky substances.
Q5: How long does it take to charge the robot? How long can it work?
A:
(1) It takes about 4-5 hours to fully charge the robot. In Standard Suction
mode, the robot’s runtime is about 110 minutes;
(2) The working time of the robot after fully charged is as follows:
① Hard floor: a. Quiet suction: 150min; b. Standard suction: 110min; c. Max
suction: 90min;
② Carpet: a. Quiet suction: 140min; b. Standard suction: 90min; c. Max
suction: 80min.
Q6: Why does the robot work for a very short time and not reach the
declared value?
A:
(1) The battery life declared refers to the battery life when working on
hardwood floors with quiet suction;
(2) Strong suction and a large area carpeted environment will lead to a
significant decrease in working time, and it is not recommended to use it in a
large area home.
Others
Q1: Why is my robot offline?
A: First of all, it is recommended to scroll down to refresh the App and
reload the device. If it still shows offline, please troubleshoot as follows:
(1) The robot was powered off or not switched on or with low battery power;
(2) Please check the robot’s location, it will be “offline” if it is not
covered by the Wi-Fi network or bad Wi-Fi signal;
(3) Wi-Fi router issues like: ① The Wi-Fi network name/password were changed
but you didn’t go through the connection process again; ② After the connection
completes, you change some settings of the Wi-Fi router, e.g., to hide Wi-Fi
network; ③ Add security setting, e.g., set fixed IP, MAC address filter, etc.
(4) If you have more than one router (with different SSID names & passwords)
at home, you have to make the robot connection to each Wi-Fi router one by
one; only after that, can the robot move from one area to another area through
Wi-Fi network roaming (Do be aware there’ll be a very short offline period
during the roaming process).
(5) If you have a Mesh structure (Wi-Fi router extenders), please turn off the
extenders and make the connection directly with the Wi-Fi router. After the
connection process is successfully completed, you can turn back on the
extenders, and then your robot can move to the areas which have network
signals covered by the extenders.
Q2: Does the camera sensor violate the user’s privacy?
A: No. The Islam Camera is an optical lens, it does not read images, but
point-to-point features for positioning, collected are dot matrix feature
points, no pictures, and videos, which will not violate the user’s privacy.
Q3: Will the robot disturb my pet?
A:
(1) The robot works quietly. With the Normal power settings, the noise level
is less than 65 dB, and it does not emit any sudden harsh noises, so the
cleaning should not disturb or upset pets;
(2) Your pet may interact with the robot. If your pet covers the Camera
navigation sensor with its paws, the robot’s positioning and navigation may be
affected. As far as possible, we recommend the user prevents the pet from
touching the robot.
Q4: Can the robot connect to smart speakers?
A:
(1) The robot can connect to Google Home, Alexa;
(2) After the connection, the robot can be controlled by voice commands, such
as turning on the robot, or turning off the robot.
Q5: Can the robot be used in the bathroom or on wet surfaces?
A: No. It is forbidden to use it on a surface with any liquid or sticky
substance, otherwise, it will seriously damage the machine.