VELOWAVE VWFMTB3BG Electric Bike 26 Fat Tire Ebike User Guide

VELOWAVE VWFMTB3BG Electric Bike 26 Fat Tire Ebike

Error Code

position. Check if the throttle gets stuck. Try to return the throttle to the start-up position.
5| Throttle Fault| Throttle may be damaged. Check if the cable or throttle is damaged.
6| Low Voltage Protection| The battery voltage is too low to operate. Please charge the battery properly.
7| Over Voltage Protection| The battery voltage is too high to operate. Check if incorrect battery is used on the bike.
8| Motor Hall Signal Fault| The motor’s hall sensor wire has been disconnected or damaged. Try to disconnect and reconnect the motor cable and check if it recovers. If not, contact technical support for help.
9| Motor Phase Line Fault| The motor’s phase wire has been disconnected or damaged.

Try to disconnect and reconnect the motor cable and check if it recovers. If not, contact technical support for help.

10| Motor High Temperature Fault| The motor has reached the highest allowable temperature. Allow the motor to cool down before using the e-bike again.
11| Motor High Temperature Fault / Motor Temperature

Sensor Fault

| Allow the motor to cool down and check if it recovers;

The motor’s temperature sensor has become disconnected or damaged. Contact technical support for help.

12| Controller Current Sensor Fault| The controller’s current sensor has become disconnected or damaged. Re-start to check if it recovers. Contact technical support

for help.

14| Controller High Temperature Fault| The controller has reached the highest allowable temperature. Allow the controller to cool down before using the e-bike again.
15| Controller Temperature Sensor Fault| The controller’s temperature sensor has become disconnected or damaged. Contact technical support for help.
21| Motor Speed Sensor Fault| The motor’s speed sensor has become disconnected or damaged. Check if the motor cable is loose. Disconnect and re- connect the cable. If it doesn’t recover, contact technical support for help.
30| Communication Fault| Poor connection between the controller and the display. Check all cable connectors. Check for corrosion damage.

Basic Trouble Shooting

• Battery off

|

• Turn on battery

• Battery installation

|

• Reseat battery

• LCD display not on

|

• Turn on LCD display

• Discharged battery

|

• Charge battery

• Brake sensors engaged

|

• Inspect brake lever

Reduced speed|

• Low battery power

|

• Charge battery

Reduced battery range|

• Low battery power

|

• Charge battery

• Low tire pressure

|

• Inspect tire

• Heavy load on bike

|

• Adjust bike load

• Driving on rough terrain

|

• Adjust route

• Using throttle only

|

• Include pedal assist

Battery does not charge|

• Charger not properly connected

|

• Inspect connections

• Battery temperature

|

• Read the user manual for best practices

• Damaged charger

|

• Replace charger

• Issue with battery

|

• Contact Support Team

E-bike making strange noises|

• Loose hardware

|

• Tune-up and inspection needed

• Issue on drivetrain

|

• Maintenance needed

• Issue with motor

|

• Contact Support Team

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