VELOWAVE Prado S Commuter Electric Bike Instruction Manual

VELOWAVE Prado S Commuter Electric Bike

Diagram

We know you are excited about getting going but please:

• Reseat and charge the battery before the first ride
• Make sure the pedals are tight
• Make sure the front wheel is installed properly and tight
• Inflate the tires properly
• Check that all screws are properly torqued
• Carry out a fine adjustment of the gears and brakes
• Learn how to use the LCD display
• Wear a helmet before riding

If you have any trouble with setup, please contact us online or through our email address: support@velowavebikes.com
Please always include your order ID when reaching out to us.

Assembling Your E-Bike

1. Read all of the instructions carefully. Be familiar with the proper operation of all items.
2. This quick guide is intended to list the steps needed to assemble your bike with some mechanical skills. It is not a complete manual or training. If you do not feel comfortable or lack some of the skills to assemble it yourself, reach out to a cyclist friend, a local bike mechanic or one of our support technicians for guidance.
3. Our QA mechanics have assembled and tested your bike beforehand.
4. To assemble your bike, work on a clean area with enough space to maneuver.
5. If installed, remove the battery from the bike to start the assembly
6. Inspect the bike completely to be sure no damage occurred during shipping.
7. The kickstand is designed to support the bicycle only. Not the rider mounted
8. You can adjust your saddle position and the tilt on your handlebar items for comfort.
9. Check all screws and parts are tight and properly fixed. We recommend a pre-trip inspection before your first rides.

Installation

Installing Your Handlebars

1. Point the headset towards the front of the bike.
2. Place the handlebar in the handlebar mount being careful with the wires.
3. Face the mounting brackets on the front end of the mount with the round edges facing outward. Adjust the handlebar angle to your comfortable riding posture.
4. Secure the mounting brackets with four screws.
5. Verify your front tire lines up with your headset.
6. Check all headset items are tight.

Installing Your Front Wheel

1. Insert the axle into the wheel hub as shown. Add the Slim Spacer on the LEFT side (Brake Disk) and the Wide Spacer on the RIGHT side.
2. Insert the front wheel with the spacers in between the front fork on the bike. Be sure to align the disk between the brake caliper as shown in Figure 2. Balance the length of the axel at the left and right side of the fork to make room for the washers and nuts.
3. Now on the outside add the flat washer and nut on the end of the axel and hand turn until snug.
4. Using your wrench, tighten each side alternatively until snug (you might need to secure the opposite nut slightly so the whole axle doesn’t turn).
5. Now tighten each nut putting your weight into the wrench. Your front wheel is now installed.
6. The Adjustment Nut needs to be very tight, be sure to retighten after your first couple rides.
   Brake Caliper and Brake disk on left side of bike

Installing Your Front Fender and Headlight

1. Install the front fender first. Align the fender clamps on the left and right legs of the fork with the fender stay to enable the fender in the line with the wheel. Fix the stay with the screws provided on the clamp.
2. Put the headlight with its bracket in front of the fork gantry, put the lifting lug of the fender behind it. Link and secure the three pieces with the screw provided on the headlight (you might need to secure the opposite nut slightly so the screw doesn’t turn).
3. Connect the headlight cable with the wire coming from the downtube.

Installing Your Pedals

1. Warning: Incorrect installation will cause damage. Please read the instructions and watch our videos if needed.
2. Identify the Left and Right markings on the pedals. They can only be installed in their respective side.
   • L is for the Left Pedal and it goes on the Left Crank Arm.
   • R is for the Right pedal and it goes on the Right Crank Arm (Chain Side).
3. Sitting on your bike the pedals go on the Left and Right side respectively.
4. Keep the pedal Horizontal while hand screwing to get the thread started. Then Use your 15mm wrench to tighten them.
5. Both pedals tighten towards the front of the bike. The left pedal is reverse threaded to allow this.
6. The pedals need to be very tight, be sure to retighten after your first couple rides.

Installing and Removing the Battery

To Install the Battery

1. Release the seat post clamp; remove the seat to leave space for mounting the battery.
2. Ensure the battery is turned off before sliding it into the frame mount receptacle.
3. Do not force the battery onto the receptacle; locate the slots on the battery and the receptacle, slowly align and push the battery down into the receptacle.
4. Push and rotate the key to the “LOCK” position. Remove the key after the battery is locked.
5. Ensure the battery has been properly secured to the bike before each use by carefully pulling upwards on the battery with both hands to test the security of the attachment of the battery to the mount.

To Remove the Battery

1. Turn off the LCD display; turn off the battery switch.
2. Use the key to unlock the battery.
3. Carefully slide the battery upwards and lift it off the frame.
   Note: the battery weighs around 8 lbs and should be handled with care.

When the Battery is Removed

• Do not touch the “+” and “-” terminal contacts on the bottom of the battery when the battery is removed from the bike.
• Be careful not to drop or damage the battery when loose from the bike.
• Avoid damaging the exposed connector terminals and keep them clear of debris.

Preparations Before Riding

1. Read all instructions carefully, be familiar with the proper operation of all items. Check for detailed information and guidance on our product page.
2. Warning: Basic electric precautions should always be followed to avoid issues or malfunction.

How to Use the Display

1. Power on/off: Press the POWER button to turn on the display. Your bike will be ON. Press again to turn it off. The display will automatically shut down when there is no operation or riding for 5 minutes.
2. Adjust the assist level: Short press “+” or “-” button to change the assist level from 0 to 5. 0 is without assist. 5 is the max assist level.
3. Headlight: If your bike is installed with a headlight, press and hold “+” button for 1 second to switch on or switch off the headlight.
4. Walking mode: Press and hold “-” button for 2 seconds to shift into walking mode, the display indicates P and the bike will be propelled at walking pace. Release the button to exit the walking mode.
5. Information menu: Press the button for 1 second to shift into information menu, it will show TRIP, ODO and TIME.
6. Parameter setting menu: With the display powered on, if you quickly press the POWER button twice, it will shift into the parameter setting menu. Users are NOT supposed to change the factory default settings. You may exit by quickly pressing the POWER button twice again or leave it without operation for 30 seconds.

How to Charge Your Bike

The battery can be charged when locked on the bike or unlocked and removed from the bike.

1. Turn off the battery by switching the power button on the battery to OFF.

2. Remove the rubber cover on the charging port and insert the charger into the charging port.

3. Plug the charger into an appropriate power outlet. When the charger is plugged in, the red light on the charger will illuminate to show that the battery is charging.

4. Charge the battery, making sure not to charge for longer than 12 hours at a time. When the battery is fully charged, the LED will turn green and charging will be stopped.
   Note: The charger is designed to automatically stop charging when the battery is full, but unnecessary wear of the charging components could occur if the charger is left attached to the battery and a power source for longer than 12 hours. Detach the charger as soon as possible once the green light indicates a complete charge, to avoid unnecessary wear of charging components.

5. Once the battery is charged, unplug the charger from the power outlet.

6. Unplug the charger from the battery. Store the charger in a safe place for future use.
   Note: The battery capacity indicator located at the left side of the battery indicates the battery capacity status. GREEN light indicates the voltage is higher than 48V, rest battery charge higher than 60%; YELLOW light indicates the voltage is in between of 48V and 41.5V, rest battery charge from 20% to 60%; RED light indicates the voltage is less than 41.5V, rest battery charge less than 20%. It’s recommended to charge the battery in time when it’s under yellow light status. Warning: Do not leave a charging battery unattended. Never charge a battery for more than 12 hours at a time. Failure to follow battery charging best practices could result in unnecessary wear to the charging components, battery, and or charger, and could lead to an under-performing or non-functional battery and replacement will not be covered under warranty.

Notes of Charging and Storage

1. Pay attention to check whether the surface temperature of the battery case rises too high during charging. It is FORBIDDEN to cover the battery during charging.
2. Due to high temperature in summer time, it is NOT advisable to charge it immediately after riding. In winter, it is FORBIDDEN to charge the battery in environment below 0 . It is recommended to charge the battery in room temperature.
3. If the battery will not be used for a long period, take it off from the bike and discharge its capacity to 60%-80% for stock. Disconnect it from the charger and place it in a dry, ventilated place without direct sunlight. In order to maintain a long lifecycle, it is recommended to charge the battery every two months.

Error Code

Braked

| Brake is in braking state. Check and make sure the brake lever is not stuck at braking. Change the brake lever if it doesn’t recover.
04| Open Throttle Fault| Throttle has not returned to the start-up position. Check if the throttle gets stuck. Try to return the throttle to the start-up position.
05| Throttle Fault| Throttle may be damaged. Check if the cable or throttle is damaged.
06| Low Voltage Protection| The battery voltage is too low to operate. Please charge the battery properly.
07| Over Voltage Protection| The battery voltage is too high to operate. Check if incorrect battery is used on the bike.

08

| ****

Motor Hall Signal Fault

| The motor’s hall sensor wire has been disconnected or damaged.

Try to disconnect and reconnect the motor cable and check if it recovers. If not, contact technical support for help.

09

| ****

Motor Phase Line Fault

| The motor’s phase wire has been disconnected or damaged.

Try to disconnect and reconnect the motor cable and check if it recovers. If not, contact technical support for help.

10

| Motor High Temperature Fault| The motor has reached the highest allowable temperature. Allow the motor to cool down before using the e-bike again.

11

| Motor High Temperature Fault / Motor Temperature Sensor Fault| Allow the motor to cool down and check if it recovers;

The motor’s temperature sensor has become disconnected or damaged. Contact technical support for help.

12

| Controller Current Sensor Fault| The controller’s current sensor has become disconnected or damaged. Re-start to check if it recovers. Contact technical support for help.

14

| Controller High Temperature Fault| The controller has reached the highest allowable temperature. Allow the controller to cool down before using the e-bike again.

15

| Controller Temperature Sensor Fault| The controller’s temperature sensor has become disconnected or damaged. Contact technical support for help.

21

| ****

Motor Speed Sensor Fault

| The motor’s speed sensor has become disconnected or damaged. Check if the motor cable is loose. Disconnect and re-connect the cable. If it doesn’t recover, contact technical support for help.
27| Controller Over-current Protection| Current is higher than controller’s maximum acceptable current value. Contact technical support.
30| ****

Communication Fault

| Poor connection between the controller and the display. Check all cable connectors. Check for corrosion damage.
35| Controller 15V Conversion Module Fault| The current of conversion module inside the controller is lower than 15V. Conversion module fault. Contact technical support.

BASIC TROUBLESHOOTING

Throttle and pedal assist not working

| l  Battery off| l  Turn on battery
l  Battery installation| l  Reseat battery
l  LCD display not on| l  Turn on LCD display
l  Discharged battery| l  Charge battery
l  Brake sensors engaged| l  Inspect brake lever
Reduced speed| l  Low battery power| l  Charge battery

Reduced battery range

| l  Low battery power| l  Charge battery
l  Low tire pressure| l  Inspect tire
l  Heavy load on bike| l  Adjust bike load
l  Driving on rough terrain| l  Adjust route
l  Using throttle only| l  Include pedal assist

Battery does not charge

| l  Charger not properly connected| ****

l  Inspect connections

l  Battery temperature| l  Read the user manual for best practices
l  Damaged charger| l  Replace charger
l  Issue with battery| l  Contact Support Team

E-bike making strange noises

| l  Loose hardware| l  Tune-up and inspection needed
l  Issue on drivetrain| l  Maintenance needed
l  Issue with motor| l  Contact Support Team

To find out more, please visit our website at www.velowavebikes.com

References

• One-Stop Shop For Ebikes & Accessories | Velowave Ebikes LLC

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