Kraus Rockwell 24-Inch x 24-Inch Gateway Multi-level Loop Full Spread Adhesive Carpet Tile User Manual
- June 12, 2024
- Kraus
Table of Contents
- Kraus® Commercial Warranties
- General Warranty Coverage
- Proration of Warranties
- Lifetime Warranty
- Installation
- Maintenance
- Industry Standard
- Commercial Wear Warranty
- Stain Resistance Warranty
- Colorfast Warranty
- Backing Performance
- Filing a Claim
- References
- Read User Manual Online (PDF format)
- Download This Manual (PDF format)
Rockwell 24-Inch x 24-Inch Gateway Multi-level Loop Full Spread Adhesive
Carpet Tile
User Manual
Kraus® Commercial Warranties
At Kraus, it is our goal to provide the finest quality flooring. As a
worldwide producer of flooring and carpet manufacturer we pride ourselves on
our designs, processes and customer service. We conduct ourselves with the
highest level of integrity and stand behind our products.
Thank you for your trust in our company and products, we hope you enjoy your
new Kraus flooring. If we can be of service or you have questions please
contact customer service at:
USA 1-800-472-1475
General Warranty Coverage
Kraus applicable commercial warranties are specified by style as per the
product specification. These warranties extend only to the original purchaser
and are nontransferable.
The Kraus commercial warranties cover Kraus commercial carpet tile. These
warranties do not cover damage caused by abuse such as staining, soiling,
burning, flooding, excessive moisture, cutting and inappropriate carpet use,
improper installation and damage caused by pets.
It should be expected that there can be minor differences in carpet appearance
between the retail store sample and the actual carpet. Kraus commercial
warranties do not cover these reasonable differences.
Proration of Warranties
Kraus will repair or replace the portion of the carpet that does not perform
according to our warranties. If all warranty conditions have been met, Kraus
will compensate the owner pro rata for the original cost of the carpet for the
directly affected area and a reasonable installation allowance (prorated when
applicable). Reasonable prorated re-installation costs are limited to $6 per
square yard or a minimum of $100 when the area is less than 20 square yards.
Any charges for carpet disposal, new padding or moving furniture, equipment,
etc. are the responsibility of the owner.
The following prorated schedule applies to all Kraus commercial products:
Lifetime Warranty
| 1 st Year 100% | 2 nd Year 95% | 3 rd Year 90% | 4 th Year 85% |
|---|---|---|---|
| 5 th Year 80% | 6 th Year 75% | 7 th Year 70% | 8 th Year 65% |
| 9 th Year 60% | 10 th Year 55% | 11 thYear 50% | 12 th Year 45% |
| 13 th Year 40% | 14 th Year 35% | 15 th Year 30% | 16 th Year 25% |
| 17 th Year 20% | 18 th Year 15% | 19 th Year 10% | 20+ Years 5% |
15 Year Warranty
| 1 st Year 100% | 2 nd Year 93% | 3 rd Year 86% | 4 th Year 79% |
|---|---|---|---|
| 5 th Year 72% | 6 th Year 65% | 7 th Year 58% | 8 th Year 51% |
| 9 th Year 44% | 10 th Year 37% | 11 th Year 30% | 12 th Year 23% |
| 13 th Year 16% | 14 th Year 9% | 15 th Year 2% |
10 Year Warranty
| 1 st Year 100% | 2 nd Year 90% | 3 rd Year 80% | 4 th Year 70% |
|---|---|---|---|
| 5 th Year 60% | 6 th Year 50% | 7 th Year 40% | 8 th Year 30% |
| 9 th Year 20% | 10 th Year 10% |
7 Year Warranty
| 1 st Year 100% | 2 nd Year 86% | 3 rd Year 72% | 4 th Year 58% |
|---|---|---|---|
| 5 th Year 44% | 6 th Year 30% | 7 th Year 16% |
5 Year Warranty
| 1 st Year 100% | 2 nd Year 80% | 3 rd Year 60% | 4 th Year 40% |
|---|---|---|---|
| 5 th Year 20% |
Installation
The carpet must be installed in accordance with the Carpet & Rug Institute’s Carpet Installation Standard. Recommended installation methods are available at www.shopqep.com.
Maintenance
The carpet must be maintained and cleaned in accordance with Kraus’
recommendations as outlined in “How to Maintain Your Commercial Carpet” by
Kraus, available at www.shopqep.com.
This warranty is prorated based upon the typical useful life of service and is
nontransferable. It excludes the effects of improper installation, maintenance
and willful damage.
The consumer shall reasonably cooperate with Kraus in its efforts to honor and
perform its obligations under this warranty.
Industry Standard
Kraus supports the industry standards set by the Carpet and Rug Institute. For more information, visit www.carpet-rug.org.
Commercial Wear Warranty
Kraus warrants that this carpet will not wear (loss of surface pile) more than
10% during the listed warranty years following installation of the carpet,
provided that the carpet is properly installed maintained indoors according to
Kraus’ maintenance and installation recommendations (see general warranty
details).
A professional cleaner must clean carpet under this warranty at least every
12-18 months. Hot water extraction is the recommended cleaning method.
This warranty excludes carpet installed on stairs, areas subject to caster
action, damage from skates, spiked shoes and sharp objects, and abuse
including damage from athletic shoes and abnormal activity. Water damage,
willful damage including burns, tears and cuts, and the effects of improper
installation and maintenance are also all excluded from this warranty. This
warranty covers abrasive wear (loss of pile).
Changes in appearance caused by soiling, crushing (matting) or pooling are
excluded from warranty coverage.
Stain Proof – No Exceptions™ Warranty
Kraus warrants that this carpet will not permanently stain from substances
typically found in homes or offices during the listed warranty years following
installation of the carpet, provided that the carpet is properly installed and
maintained indoors according to Kraus’ maintenance and installation
recommendations (see general warranty details).
A stain is defined as an irreversible localized color change rated less than
3.0 on the AATCC Gray Scale for Evaluating Staining (1.0 = more change; 5.0 =
less change).
This warranty excludes willful damage including burns, water damage and
reappearing (wicking) spots. In addition, substances that degrade or destroy
the carpet fibers (i.e. bleaches, drain cleaner, battery acid, etc.) are also
excluded from warranty coverage. This warranty is not a cleaning contract. The
consumer must establish and implement a pre-planned preventative maintenance
program immediately after installation of the carpet. The consumer must spot
clean, vacuum and hot water extract the carpet on a regular basis. (see
maintenance section).
Claims submitted to Kraus under this warranty must include a letter and a
receipt from a professional carpet cleaner describing the affected area and
the cleaning procedures applied, with a statement that the stain could not be
removed. If after professional cleaning, the stain is tested and the affected
area is found to have a rating of less than 3.0 on the AATCC Gray Scale for
Evaluating Change in Color, Kraus will designate a professional carpet cleaner
to attempt to remove the stain. If the second professional cleaning removes
the stain, the consumer must pay for this service. If Kraus determines that
the affected area remains unsatisfactory, and that all warranty conditions
have been met, Kraus will compensate the owner on a pro rata basis.
Stain Resistance Warranty
Kraus warrants that this carpet will resist permanent staining by most food or
beverage substances found in households and offices during the listed warranty
years following installation of the carpet, provided that the carpet is
properly installed and maintained indoors according to Kraus’ maintenance and
installation recommendations (see general warranty details).
A stain is defined as an irreversible localized color change rated less than
3.0 on the AATCC Gray Scale for Evaluating Staining (1.0 = more change; 5.0 =
less change)
This warranty excludes stains caused by substances other than food or beverage
such as vomit, urine and feces. In addition, food or beverages that contain
strongly colored natural dyes (for example, but not limited to mustard, coffee
and herbal teas) and substances that degrade or destroy the carpet fibers (for
example but not limited to bleaches, acne medication, drain cleaner, liquid
plant food) are also excluded. This warranty also excludes willful damage
including burns, water damage, reappearing (wicking) spots, and any stain that
may occur in high traffic areas such as stairs.
This warranty is not a cleaning contract. The consumer must establish and
implement a pre-planned preventative maintenance program immediately after
installation of the carpet. The consumer must spot clean, vacuum and hot water
extract the carpet on a regular basis. (see maintenance section).
Claims submitted to Kraus under this warranty must include a letter and a
receipt from a professional carpet cleaner describing the affected area and
the cleaning procedures applied, with a statement that the stain could not be
removed. If after professional cleaning, the stain is tested and the affected
area is found to have a rating of less than 3.0 on the AATCC Gray Scale for
Evaluating Change in Color, Kraus will designate a professional carpet cleaner
to attempt to remove the stain. If the second professional cleaning removes
the stain, the consumer must pay for this service. If Kraus determines that
the affected area remains unsatisfactory, and that all warranty conditions
have been met, Kraus will compensate the owner on a pro rata basis.
Soil Resistance Warranty
Kraus warrants that this carpet will resist soiling by most household and
office dry dirt during the listed warranty years after installation of the
carpet, provided that the carpet is properly installed and maintained indoors
according to Kraus’ maintenance and installation recommendations (see general
warranty details).
Soil resistance is defined as the ability of the carpet to resist the
retention of common dry dirt normally associated with carpet soiling. Color
change is defined as a change rated less than 3.0 on the AATCC Gray Scale for
Evaluating Staining (1.0 = more change; 5.0 = less change).
This warranty is limited to color changes due to deposits of dry dirt as a
result of foot traffic from normal, indoor household or office use. Color
changes from grease, asphalt, tar, paints, ink, rust, blood, cement and burns
are excluded from the warranty. Additionally, appearance or color changes on
stains or high-traffic areas such as stairs are also excluded.
This warranty is not a cleaning contract. The consumer must spot clean, vacuum
and hot water extract the carpet on a regular basis (see maintenance section).
Claims submitted to Kraus under this warranty must include a letter and a
receipt from a professional carpet cleaner describing the affected area and
the cleaning procedures applied, with a statement that the stain could not be
removed. If after professional cleaning, the stain is tested and the affected
area is found to have a rating of less than 3.0 on the AATCC Gray Scale for
Evaluating Change in Color, Kraus will designate a professional carpet cleaner
to attempt to remove the stain. If the second professional cleaning removes
the stain, the consumer must pay for this service. If Kraus determines that
the affected area remains unsatisfactory, and that all warranty conditions
have been met, Kraus will compensate the owner on a prorata basis.
ZipperLock® Warranty
Kraus warrants that this carpet will not zipper or edge ravel for the warranty
years following installation of the carpet, provided that the carpet is
properly installed and maintained indoors according to Kraus’ maintenance and
installation recommendations (see general warranty details).
This warranty excludes carpet installed on stairs, areas subject to caster
action, damage from skates, spiked shoes and sharp objects and abuse. Water
damage, willful damage including burns, tears and cuts, and the effects of
improper installation and maintenance are also all excluded from this
warranty.
If after inspection and/or testing of the carpet, Kraus determines that
zippering or edge ravel has occurred, and that all warranty conditions have
been met, Kraus will compensate the owner on a pro rata basis.
Colorfast Warranty
Kraus warrants that this carpet will not significantly change in color as a
result of exposure to light during the listed year of warranty of the carpet,
provided that the carpet is properly installed and maintained indoors
according to Kraus’ maintenance and installation recommendations (see general
warranty details).
Significant change in color is defined as a rating of less than 3.0 on the
AATCC Gray Scale for Evaluating Change in Color (1.0 = more change, 5.0 = less
change).
This warranty excludes the effects of willful damage, improper installation
and maintenance, and exposure to light equivalent to more than 40 Xenon
Fadeometer hours.
If after inspection and/or testing of the carpet according to AATCC 16E-1982,
Kraus determines that a significant change in color has occurred, and that all
warranty conditions have been met, Kraus will compensate the owner on a pro
rata basis.
Anti-Shock Warranty
Kraus warrants that this carpet will not generate static electricity in excess
of 3 kilovolts (tested according to AATCC 134) during listed warranty years of
the carpet, provided that the carpet is properly installed and maintained
indoors according to Kraus’ maintenance and installation recommendations (see
general warranty details).
If after testing of the carpet according to AATCC 134, Kraus determines that
the carpet has generated in excess of 3 kilovolts, and that all warranty
conditions have been met, Kraus will compensate the owner on a pro rata basis.
AccuPatternTM Warranty
Kraus warrants that this carpet’s pattern will be at least 99% straight and
true before installation (i.e. bow or skew up to 1.5 inches per 12 feet).
If after testing of the carpet according to CRI standards and Kraus determines
that all warranty conditions have been met, Kraus will compensate the owner on
a pro rata basis.
No-Delamination No-Edge Ravel Warranty
Kraus warrants that this carpet will not delaminate (i.e. the secondary
backing will not separate from the carpet), or edge ravel during the listed
warranty years of the carpet, provided that the carpet is properly installed
and maintained indoors according to Kraus’ installation and maintenance
recommendations (see general warranty details).
This warranty excludes carpet installed on stairs, water damage, willful
damage including burns, tears and cuts, and abuse. In addition, the effects of
improper installation and maintenance are also excluded from this warranty.
This warranty covers lamination of the carpet itself, as distinct from the
adhesion of the carpet to the flooring substrate.
If after inspection and/or testing of the carpet, Kraus determines that the
carpet has delaminated, and that all warranty conditions have been met, Kraus
will compensate the owner on a pro rata basis.
Backing Performance
Kraus warrants that this carpet tile will not lose dimensional stability (i.e.
shrink, grow, cup or dome), delaminate from face fiber or edge ravel when
properly installed indoors according to Kraus’ installation recommendations
(see general warranty details).
This warranty excludes carpet installed on stairs, areas subject to caster
action, damage from skates, spiked shoes and sharp objects, and abuse
including damage from athletic shoes and abnormal activity. Water damage,
willful damage including burns, tears and cuts, and the effects of improper
installation and maintenance are also all excluded from this warranty.
If after inspection and/or testing of the carpet, Kraus determines that the
carpet tile backing has not performed as per the warranty description and that
all warranty conditions have been met, Kraus will compensate the owner on a
pro rata basis.
Filing a Claim
In the unlikely event of a claim, please notify the retailer. Be prepared to
describe the specific problem and to include a copy of your invoice. The
retailer will then take the necessary steps to ensure the claim is looked
after and contact Kraus if necessary.
If the retailer cannot be reached or an unsatisfactory reply is given, contact
Kraus at:
USA 1-800-472-1475
To ensure fast and easy service retain two square feet of excess, unused
carpet after installation and keep your original carpet purchase receipt, as
well as proof of periodic cleaning.
References
Read User Manual Online (PDF format)
Read User Manual Online (PDF format) >>