SAMSUNG QB13R FHD Small Signage Display User Guide
- June 12, 2024
- Samsung
Table of Contents
Quick Setup Guide
QB13R-M QB13R-TM
- Recommended hours of use per day of this product is under 16 hours. If the product is used for longer than 16 hours a day, the warranty may be void.
- The colour and the appearance may differ depending on the product, and the content in the manual is subject to change without prior notice to improve the performance.
- Download the user manual from the following Samsung Website for further details. http://www.samsung.com/displaysolutions
Checking the Components
- Quick Setup Guide
- Warranty card (Not available in some locations)
- Regulatory guide
- Power cord
- AC/DC adapter
- Batteries (AAA x 2) (Not available in some locations)
- Remote Control
- RS232C adapter
- STAND-BAR x 2
- TOUCH OUT cable (Supported model: QB13R-TM)
Contact the vendor where you purchased the product if any components are
missing.
Components may not be supported depending on the model or geographical area.
Using the STAND-BAR
Place the product with the face down on top of the protective cloth or
cushion.
Insert the bar into a slot on the product and then turn to fasten.
Parts
- Remote sensor
Press a button on the remote control pointing at the sensor on the front of the product to perform the corresponding function.
- Using other display devices in the same space as the remote control of this product can cause the other display devices to be inadvertently controlled.
2. Power button
Turns the product on or off.
Ports
- Outputs sound to an audio device via an audio cable.
- Connects to MDC using an RS232C adapter.
- Connect to a USB memory device.
-
The USB ports on the product accept a maximum constant current of 1.0A. If the maximum value is exceeded, USB ports may not work. 4. Connects to MDC and the Internet using a LAN cable. (10/100 Mbps)
-
Use Cat7(*STP Type) cable for the connection.
– Shielded Twist Pair.- Connects to a source device using a HDMI cable or HDMI-DVI cable.
- Connects to a PC using a TOUCH OUT cable to enable touch functions.
-
Supported model: QB13R-TM 7. Connects to the AC/DC adapter.
Administrator menu (Supported model: QB13R-TM)
- Touching and holding on the screen when the product is turned on displays the administrator menu.
- If the touchscreen control is not available, use the remote control to go to System → Touch Control → Touch Control and select On from the OSD menu. And go to Device to Control and select Samsung SMART Signage or Auto.
- If the administrator menu is not displayed, use the remote control to go to System → Touch Control → Admin Menu Lock and select Off from the OSD menu.
Troubleshooting Guide
| Issues | Solutions |
|---|---|
| The screen keeps switching on and off. | Check that the cable between the |
product and the PC is connected correctly.
No Signal is displayed on the screen.| Check that the product is connected
correctly with a cable.
Check that the source device connected to the product is powered on.
Specifications
| Model Name | QB13R-M / QB13R-TM |
|---|---|
| Size | |
| Display area | 295.37 mm (H) x 166.49 mm (V) |
| Power Supply | AC100-240V~ 50/60Hz |
Based on the AC voltage of the adapter. For the DC voltage of the product,
refer to the product label.
Environmental
considerations| Operating| Temperature : 0 °C – 40 °C (32 °F – 104 °F)
Humidity : 10% – 80%, non-condensing
Storage| Temperature : -20 °C – 45 °C (-4 °F – 113 °F)
Humidity : 5% – 95%, non-condensing
- This device is a Class B digital apparatus.
- For detailed device specifications, visit the Samsung website.
The terms HDMI, HDMI High-Definition Multimedia Interface, HDMI trade dress and the HDMI Logos are trademarks or registered trademarks of HDMI Licensing Administrator, Inc.
Checking the Components
1 Model Name| QB13R-M / QB13R-TM| 
---|---|---
2 VESA screw hole specs (A * B) in millimeters| 100 x 100
3 C| 5-7 mm (0.5-0.7 cm)
4 Standard Screw| M4
5 Quantity| 4
Contact SAMSUNG WORLD WIDE
Website: http://www.samsung.com
| Country/Area | Customer Care Centre |
|---|---|
| ALBANIA | 45620202 |
| AUSTRIA | 0800 72 67 864 (0800-SAMSUNG) |
| BELGIUM | 02-201-24-18 |
| BOSNIA | 55233999 |
| BULGARIA | 0800111 31 – 6e3nnaTeH 3a BOILIKII oneparopm |
3000 – lleHa Ha eAHH rpaAcHm paarosop HMI alOpeit Tapfricbara Ha mo6mnHHAT oneparop
09:00 018:00 – n0Heite/lHHK ACI ilerbH
CROATIA| 72726786
CYPRUS| 8009 4000 only from landline, toll free
CZECH| 800 – SAMSUNG (800-726786)
Samsung Electronics Czech and Slovak, s.r.o. V Parku 2323/14,148 00 -Praha 4
DENMARK| 70701970
ESTONIA| 800-7267
FINLAND| 030-6227 515
FRANCE| 148630000
GERMANY| 61967755577
GREECE| 80111-SAMSUNG (80111 726 7864) only from land line
(+30) 210 6897691 from mobile and land line
HUNGARY| 0680SAMSUNG (0680-726-7864)
IRELAND (EIRE)| 818717100
ITALIA| 800-SAMSUNG (800.7267864)
Country/Area| Customer Care Centre
---|---
KOSOVO| 38403090
LATVIA| 8000-7267
LITHUANIA| 8-800-77777
LUXEMBURG| 26103710
MONTENEGRO| 20405888
NETHERLANDS| 889090100
NORTH MACEDONIA| 23207777
NORWAY| 21629099
POLAND| 801172-678
- (optata wedtug taryfy operatora)
PORTUGAL| 210 608 098
Chamada para a rede fixa national Dias uteis das 9h as 20h
ROMANIA| 0800872678 – Apel gratuit *8000 – Apel tarifat in retea Program Call Center
Luni – Vineri: 9 AM – 6 PM
SERBIA| 113216899
SLOVAKIA| 0800 – SAMSUNG (0800-726 786)
SLOVENIA| 080 697 267 (brezplatha tevilka)
SPAIN| 911750015
SWEDEN| 0771-400 300
SWITZERLAND| 800726786
TORKIYE| 4447711
UK| 3330000333
MOLDOVA| +373-22-667-400
UKRAINE| 0-800-502-000
