SEALEVEL ROUTE 56 Serial Card User Manual

June 12, 2024
SEALEVEL

SEALEVEL ROUTE 56 Serial Card

Product Information: Route 56

Before You Get Started

What’s Included:

  • The Route 56 is shipped with the following items:
  • If any of these items are missing or damaged, please contact Sealevel for replacement.

Advisory Conventions:

  • Warning: The highest level of importance used to stress a condition where damage could result to the product, or the user could suffer serious injury.
  • Important: The middle level of importance used to highlight information that might not seem obvious or a situation that could cause the product to fail.
  • Note: The lowest level of importance used to provide background information, additional tips, or other non-critical facts that will not affect the use of the product.

Introduction

Overview:

  • The ROUTE 56 is a product that requires setup and configuration.

The ROUTE 56 adapter provides the PC with a single channel high-speed multi- protocol serial interface suitable for the most popular communication protocols. This sync/async card provides an ideal solution for high-speed applications including LAN/WAN connectivity. Utilizing the Z16C32 (IUSC™) on chip DMA controller eliminates bus bandwidth constraints that are placed on typical PC interface adapters, allowing data rates to reach 10M bps in burst mode. By utilizing the Z16C32’s 32 byte FIFO buffer coupled with 256K of on board memory, higher data rates are achieved without increasing processor overhead.

What’s Included
The ROUTE 56 is shipped with the following items. If any of these items are missing or damaged, contact the supplier.

  • ROUTE 56 Adapter

Factory Default Settings:

  • The ROUTE 56 factory default settings are as follows:
    • Base Address: 300
    • IRQ: 5
    • Default Electrical Interface: RS-530/422
  • To install the ROUTE 56 using factory default settings, refer to Installation on page 5. For your reference, record installed ROUTE 56 settings below:
Base Address IRQ Default Electrical Interface

Card Setup

The ROUTE 56 contains several jumper straps for each port, which must be set for proper operation.

Address Selection

The ROUTE 56 adapter occupies a total of eight consecutive I/O locations. A DIP-switch is used to set the base address for these locations. Be careful when selecting the base address as some selections conflict with existing PC ports. The following table shows several examples that usually do not cause a conflict:

Address Binary Switch Settings
238-23F 1 000111XXX On On On Off Off Off
300-307 1 100000XXX Off On On On On On
308-30F 1 100000XXX Off On On On On On
310-317 1 100010XXX Off On On On Off On
318-31F 1 100010XXX Off On On On Off On
320-327 1 100100XXX Off On On Off On On
3A0-3A7 1 110100XXX Off Off On Off On On
Address Binary Switch Settings
--- --- ---
Hex A9 A8 A0

6
238-23F| 1| 000111XXX| On| On| On| Off| Off| Off
300-307| 1| 100000XXX| Off| On| On| On| On| On
308-30F| 1| 100000XXX| Off| On| On| On| On| On
310-317| 1| 100010XXX| Off| On| On| On| Off| On
318-31F| 1| 100010XXX| Off| On| On| On| Off| On
320-327| 1| 100100XXX| Off| On| On| Off| On| On
3A0-3A7| 1| 110100XXX| Off| Off| On| Off| On| On

Address Selection Table
The following illustration shows the correlation between the DIP-switch setting and the address bits used to determine the base address. Assume 300 Hex to 307 Hex is the desired base address. 300
Hex = (1) 1 0000 0X in Binary.

DIP-Switch Illustration
Setting the switch On or Closed corresponds to a 0 in the address, while leaving it Off or Open corresponds to a 1.

Interface Selection

When IFSEL = 1, then the values read from M3-M0 are determined by values written to base+5 register. If this method is utilized, all switches on SW2 should be set in the off position, unless a default value is required. The following table shows the valid options:
The Route 56 supports a variety of electrical interfaces. These interfaces may be selected in two ways. The determining bit is found at Base+5, bit position D4, and is identified as IFSEL (InterFace SELect). Reference the Control/Status Register Descriptions, found in the Technical Description section of this manual for this bit description. When IFSEL = 0, then the values read from M3-M0 are determined by the DIP-switch SW2. If all the switches on SW2 are off, then all drivers and receivers are in a high impedance state. Only one switch should be set to the on position at a time. The following example illustrates SW-2:

When IFSEL = 1, then the values read from M3-M0 are determined by values written to base+5 register. If this method is utilized, all switches on SW2 should be set in the off position, unless a default value is required. This prevents the application of excess voltages on power-up to external receivers. The following table shows the valid options.

HEX M3 M2 M1 M0 INTERFACE MODE
0 0 0 0 All signals are high impedance
1 0 0 1 Not supported
2 0 1 0 RS-232
3 0 1 1 Not supported
4 1 0 0 RS-485 with 120 ohm termination
5 1 0 1 RS-485 without termination
6,7,8,9 0 Not supported
A 1 Not supported
B 1 Not supported
C 1 Not supported
D 1 Not supported
E 1 Not supported
F 1 Not supported
HEX M3 M2
--- --- ---
0 0 0
1 0 0
2 0 0
3 0 0
4 0 1
5 0 1
6,7,8,9 0 1
A 1 0
B 1 0
C 1 1
D 1 1
E 1 1
F 1 1

IRQ Selection
Header E1 is used to select the interrupt request for each the Route 56. In the example below, IRQ12 is selected. This setting must be made prior to installing the adapter. Please query your system to determine the best available IRQ to use.

Header E1 IRQ Selection

Installation

The ROUTE 56 can be installed in any of the 16-bit ISA expansion slots. The ROUTE 56 contains several jumper straps for each port, which must be set for proper operation.

  1. Turn off PC power. Disconnect the power cord.
  2. Remove the PC case cover.
  3. Locate an available slot and remove the blank metal slot cover.
  4. Gently insert the ROUTE 56 into the slot. Make sure the adapter is seated properly.
  5. Replace the screw.
  6. Replace the cover.
  7. Connect the power cord.

Installation is complete.
The ROUTE 56 has a number of cabling options available. These options include:

  • CA-103 – This cable provides a high quality shielded cable with the V.35 mechanical specification met on one end and a DB-25S (female) on the other end. V.35 has a mechanical specification that is impossible to place on a PC bracket and requires this adapter cable.
  • CA-104 – This cable provides a 6’ extension for use with RS-232, and RS-530.
  • CA-107 – RS-530 (DB-25P) to RS-449 (DB-37P) cabling adapter. RS-530 is replacing RS-449 in Telecom applications, but there is still a very large base of installed equipment that uses the RS-449 pin-out. Both standards use RS-422 to define the electrical specifications and are interchangeable via this adapter cable.
  • DSR is not available on the card as shipped but can be enabled by placing a 0-ohm resistor at R30 and removing the 0-ohm resistor at R31. This will disable the use of Ring Indicator on RS-232, V.35, and RS-530A.

Operation System Installation
Windows NT Users Only
Select Install Software at the beginning of the CD and follow the instructions for installing the HDLC C32 driver located under Synchronous/Asynchronous software installation selection.

  • Sealevel Systems no longer includes a CD with Sealevel software and drivers with the products. Most all of Sealevel’s software and drivers are available on the website (www.sealevel.com). Sealevel’s Technical Support department can assist in downloading the correct driver and/or software for the Route 56. Please contact Technical Support at [email protected] for further information.

Technical Description

The Sealevel Systems ROUTE 56 adapter was designed for seamless integration into any ISA based system. The ROUTE 56 adapter requires a 80286 or higher CPU, one IRQ, a 8 byte block of I/O address and a 16K block of memory address. The memory range of this adapter is configured to reside in the lower 1Megabyte of memory and appears to the system as a bank switched 16K window. The ROUTE 56 adapter’s memory range can be disabled allowing multiple adapters to share the same block of memory.

Features
  • Single channel high speed sync/async wide area network (WAN) interface
  • RS-232, RS-422/449, EIA-530, V.35 and RS-485 serial interface capability with versatile cabling options
  • Multi-protocol capable including: PPP (point-to-point protocol), Frame Relay, X.25, high-speed Async, Bi-Sync, Mono-Sync, HDLC, SDLC
  • Ideal for T1, Fractional T1, E1, and ISDN applications
  • On-board Z16C32 (IUSC™) with built in DMA controller and 32 byte FIFO buffer
  • Up to 10 Mbps burst mode
  • 256K of on-board RAM
  • Link list DMA supported
  • 16-bit data path
  • Off loads communication processing
  • OEM Security Feature available

IUSC
The ROUTE 56 adapter is based on a single Zilog Z16C32 IUSC (Integrated Universal Serial Controller). Application and driver software access the IUSC registers through the first 256 bytes of on-board RAM. Register access to the IUSC can be disabled via I/O registers allowing the first 256 bytes of RAM to be used for buffer storage. The IUSC has a built-in DMA controller that allows high-speed data transfers directly to and from the 256K block of on-board memory. The IUSCs built-in DMA controller supports 4 different modes of DMA transfer: Single Buffer, Pipelined, Array, and Link List. An on-board 16MHz oscillator clocks the IUSC.

RAM
The ROUTE 56 has 256K of on-board SRAM. The 256K bytes of SRAM appear to the host processor in the 2nd 512K bytes of the host’s memory address range, (Segment 80000 to F0000). This 256K of SRAM is in a 16K bankswitched window. The address of the 16K window and the page is software selectable. The IUSC always views the 256K of SRAM as linear memory. The SRAM can be selectively disabled through software. The SRAM should be addressed in a section that does not conflict with system memory (i.e. I/O adapters, Video Memory, BIOS/BIOS extensions.)

Control / Status Registers Definition
The I/O register base address is selected by SWI. The address range is 200H to 3FFH. The control / status registers occupies 8 consecutive locations. The following tables provide a functional description of the bit positions.

SEALEVEL- ROUTE- 56 -Serial -Card - 05

Technical Description

SEALEVEL- ROUTE- 56 -Serial -Card - 06

SEALEVEL- ROUTE- 56 -Serial -Card - 07

SEALEVEL- ROUTE- 56 -Serial -Card - 08

I/O Signal Derivation
The Route 56 input/output signals are directly generated via the Zilog 16C32 IUSC. The following table defines these signals, their origin pin and signal name following the conventions set by the 16C32 user’s manual. If using a Sealevel Systems, Inc. supplied driver, this is for informational use only.

Signal Source
Transmit Data 16C32 TXD Pin
Request To Send 16C32 Port7 Pin
Data Terminal Ready 16C32 Port6 Pin
Transmit Signal Element Timing 16C32 TXC Pin
Receive Data 16C32 RXC Pin
Clear To Send 16C32 CTS Pin
Data Set Ready 16C32 RXREQ Pin
Data Carrier Detect 16C32 DCD Pin
Transmit Clock 16C32 TXCO Pin
Receive Clock 16C32 RXCO Pin
Ring Indicator 16C32 TXREQ Pin

25 Pin Connector Signal Layouts (DB-25 Male)

RS-232 Signals
Dip-Switch SW2-1 or Base+5, M3-M0=2, 0010

Signal Name Pin # Mode
GND Ground 7
RD Receive Data 3 Input
CTS Clear To Send 5 Input
DSR Data Set Ready 6 Input
DCD Data Carrier Detect 8 Input
TM Test Mode 25 Input
RI Ring Indicator 22 Input
TXC Transmit Clock 15 Input
RXC Receive Clock 17 Input
TSET Transmit Signal Element Timing 24 Output
DTR Data Terminal Ready 20 Output
TD Transmit Data 2 Output
RTS Request To Send 4 Output
LL Local Loop-back 18 Output
RL Remote Loop-back 21 Output
  • Please terminate any control signals that are not going to be used. The most common way to do this is connect RTS to CTS and RI. Also, connect DCD to DTR and DSR. Terminating these pins, if not used, will help insure you get the best performance from your adapter.

V.35 Signals
DIP-Switch SW2-6 or Base+5, M3-M0=E, 1110

Signal Name DB-25 V.35 Mode
GND Ground 7 B
RDB RX+ Receive Positive 16 T Input
RDA RX- Receive Negative 3 R Input
TXCB TXC+ Transmit Clock Positive 12 AA Input
TXCA TXC- Transmit Clock Negative 15 Y Input
RXCB RXC+ Receive Clock Positive 9 X Input
RXCA RXC- Receive Clock Negative 17 V Input
TDB TX+ Transmit Positive 14 S Output
--- --- --- --- ---
TDA TX- Transmit Negative 2 P Output
TSETB TSET+ Transmit Signal Element Timing

| 11| W| Output
TSETA TSET-| Transmit Signal Element Timing

| 24| U| Output
CTS| Clear To Send| 5| D| Input
DSR| Data Set Ready| 6| E| Input

DCD| Data Carrier Detect| 8| F| Input
---|---|---|---|---
RI| Ring Indicator| 22| J| Input

DTR| Data Terminal Ready| 20| H| Output
RTS| Request To Send| 4| C| Output

LL| Local Loop-back| 18| | Output
RL| Remote Loop-back| 21| | Output.

  • All modem control signals are single ended (un-balanced) with RS-232 signal levels.

RS-530 (RS-422)
DIP-Switch SW2-2 or Base+5, M3-M0=D, 1101

Signal Name Pin # Mode
GND Ground 7
RDB RX+ Receive Positive 16 Input
RDA RX- Receive Negative 3 Input
CTSB CTS+ Clear To Send Positive 13 Input
CTSA CTS- Clear To Send Negative 5 Input
DCDB DCD+ Data Carrier Detect Positive 10 Input
DCDA DCD- Data Carrier Detect Negative 8 Input
TXCB TXC+ Transmit Clock Positive 12 Input
TXCA TXC- Transmit Clock Negative 15 Input
RXCB RXC+ Receive Clock Positive 9 Input
RXCA RXC- Receive Clock Negative 17 Input
TDB TX+ Transmit Positive 14 Output
TDA TX- Transmit Negative 2 Output
RTSB RTS+ Request To Send Positive 19 Output
RTSA RTS- Request To Send Negative 4 Output
--- --- --- ---
DTRB DTR+ Data Terminal Ready Positive 23 Output
DTRA DTR- Data Terminal Ready Negative 20 Output
TSETB TSET+ Transmit Signal Element Timing Positive 11 Output
TSETA TSET- Transmit Signal Element Timing Negative 24 Output

DSR is not available on the card as shipped but can be enabled by placing a 0-ohm resistor at R30 and removing the 0-ohm resistor at R31. This will disable the use of Ring Indicator on RS-232, V.35, and RS-530A. In this mode the following signals are supported.

DSRB DSR+ Data Set Ready Positive 22 Input
DSRA DSR- Data Set Ready Negative 6 Input

RS-530A
DIP-Switch SW2-3 or Base+5, M3-M0=F, 1111

Signal Name Pin # Mode
GND Ground 7
RDB RX+ Receive Positive 16 Input
RDA RX- Receive Negative 3 Input
CTSA CTS- Clear To Send Negative 5 Input
DCDA DCD- Data Carrier Detect Negative 8 Input
RIA Ring Indicator Negative 22 Input
TXCB TXC+ Transmit Clock Positive 12 Input
TXCA TXC- Transmit Clock Negative 15 Input
RXCB RXC+ Receive Clock Positive 9 Input
RXCA RXC- Receive Clock Negative 17 Input
TDB TX+ Transmit Positive 14 Output
TDA TX- Transmit Negative 2 Output
RTSA RTS- Request To Send Negative 4 Output
DTRA DTR- Data Terminal Ready Negative 20 Output
TSETB TSET+ Transmit Signal Element Timing Positive 11 Output
TSETA TSET- Transmit Signal Element Timing Negative 24 Output
LL Local Loop-back 18 Output
RL Remote Loop-back 21 Output

RS-485 or RS-485T
RS-485T DIP-Switch SW2-4 or Base+5, M3-M0=4, 0100 RS-485T DIP-Switch SW2-5 or Base+5, M3-M0=4, 0101

Signal Name Pin # Mode
GND Ground 7
RDB RX+ Receive Positive 16 Input
RDA RX- Receive Negative 3 Input
TXCB TXC+ Transmit Clock Positive 12 Input
TXCA TXC- Transmit Clock Negative 15 Input
RXCB RXC+ Receive Clock Positive 9 Input
RXCA RXC- Receive Clock Negative 17 Input
TDB TX+ Transmit Positive 14 Output
TDA TX- Transmit Negative 2 Output
TSETB TSET+ Transmit Signal Element Timing Positive 11 Output
TSETA TSET- Transmit Signal Element Timing Negative 24 Output
LL Local Loop-back 18 Output
RL Remote Loop-back 21 Output

Specifications

Environmental Specifications

Specification Operating Storage
Temperature Range 0° to 50°C (32° to 122°F) -20° to 70°C (-4° to

158°F)
Humidity Range| 10 to 90% R.H. Non-Condensing| 10 to 90% R.H. Non- Condensing

Power Requirements

Supply line +5 VDC
Rating 500 mA

Mean Time Between Failures (MTBF)
Greater than 150,000 hours (Calculated)

Physical Dimensions

Board Length 6.095 inches (15.4813 cm)
Board Height including Goldfingers 3.40 inches (8.636 cm)
Board Height excluding Goldfingers 3.10 inches (7.874 cm)

Appendix A – Troubleshooting

Following these simple steps can eliminate most common problems.

  1. Identify all I/O adapters currently installed in your system. This includes your on-board serial ports, controller cards, sound cards etc. The I/O addresses used by these adapters, as well as the IRQ (if any) should be identified.
  2. Configure your Sealevel Systems adapter so that there is no conflict with currently installed adapters. No two adapters can occupy the same I/O address.
  3. Make sure the Sealevel Systems adapter is using a unique IRQ. While the Sealevel Systems adapter does allow the sharing of IRQs, many other adapters (i.e. SCSI adapters and on-board serial ports) do not. The IRQ is typically selected via an on-board header block. Refer to the section on Card Setup and the Control/Status port for help in choosing an I/O address and IRQ.
  4. Make sure the Sealevel Systems adapter is securely installed in a 16-bit slot.
  5. Use the supplied software and User Manual to verify that the Sealevel Systems adapter is configured correctly. The supplied software contains a diagnostic program “SSDR56” that will verify if an adapter is configured properly. This diagnostic program is written with the user in mind and is easy to use. Refer to the “README.txt” file on the supplied software for detailed instructions on using “SSDR56”.
  6. The following are known I/O conflicts: • The 278 and 378 settings may conflict with your printer I/O adapter.
    • 3B0 cannot be used if a Monochrome adapter is installed.
    •  3F8-3FF is typically reserved for COM1:
    • 2F8-2FF is typically reserved for COM2:
    •  3E8-3EF is typically reserved for COM3:
    •  2E8-2EF is typically reserved for COM4:

If these steps do not solve your problem, please call Sealevel Technical Support at +1864-843-4343. Our technical support is free and available Monday through Friday from 8:00 am – 5:00 pm EST. For email support, contact [email protected].

Appendix B – How To Get Assistance

Please refer to Troubleshooting Guide prior to calling Technical Support.

  1. Begin by reading through the Trouble Shooting Guide in Appendix A. If assistance is still needed, please see below.
  2. When calling for technical assistance, please have your user manual and current adapter settings. If possible, please have the adapter installed in a computer ready to run diagnostics.
  3. Sealevel Systems provides an FAQ section on its web site. Please refer to this to answer many common questions. This section can be found at http://www.sealevel.com/faq.htm .
  4. Sealevel Systems maintains a Home page on the Internet. Our home page address is www.sealevel.com. The latest software updates, and newest manuals are available via our FTP site that can be accessed from our home page.

Technical Support
Monday – Friday
8:00 am to 5:00 pm EST
Phone: +1 864-843-4343
Email: [email protected]
RETURN AUTHORIZATION MUST BE OBTAINED FROM SEALEVEL SYSTEMS BEFORE RETURNED MERCHANDISE WILL BE ACCEPTED. AUTHORIZATION CAN BE OBTAINED BY CALLING SEALEVEL SYSTEMS AND REQUESTING A RETURN MERCHANDISE AUTHORIZATION (RMA) NUMBER.

Appendix C – Electrical Interface

RS-232
Quite possibly the most widely used communication standard is RS 232. This implementation has been defined and revised several times and is often referred to as RS 232 or EIA/TIA 232. It is defined by the EIA as the Interface between Data Terminal Equipment and Data Circuit- Terminating Equipment Employing Serial Binary Data Interchange. The mechanical implementation of RS 232 is on a 25 pin D sub connector. RS 232 is capable of operating at data rates up to 20 Kbps at distances less than 50 ft. The absolute maximum data rate may vary due to line conditions and cable lengths. RS 232 often operates at 38.4 Kbps over very short distances. The voltage levels defined by RS 232 range from -12 to +12 volts. RS 232 is a single ended or unbalanced interface, meaning that a single electrical signal is compared to a common signal (ground) to determine binary logic states. A voltage of +12 volts (usually +3 to +10 volts) represents a binary 0 (space) and -12 volts ( -3 to -10 volts) denotes a binary 1 (mark). The RS-232 and the EIA/TIA-574 specification defines two type of interface circuits, Data Terminal Equipment (DTE) and Data Circuit-Terminating Equipment (DCE). The Sealevel Systems adapter is a DTE interface.

RS-422
The RS 422 specification defines the electrical characteristics of balanced voltage digital interface circuits. RS 422 is a differential interface that defines voltage levels and driver/receiver electrical specifications. On a differential interface, logic levels are defined by the difference in voltage between a pair of outputs or inputs. In contrast, a single ended interface, for example RS 232, defines the logic levels as the difference in voltage between a single signal and a common ground connection. Differential interfaces are typically more immune to noise or voltage spikes that may occur on the communication lines. Differential interfaces also have greater drive capabilities that allow for longer cable lengths. RS 422 is rated up to 10 Megabits per second and can have cabling 4000 feet long. RS 422 also defines driver and receiver electrical characteristics that will allow 1 driver and up to 32 receivers on the line at once. RS 422 signal levels range from 0 to +5 volts. RS 422 does not define a physical connector.

RS-530/530A
RS-530 (a.k.a. EIA-530) compatibility means that RS-422 signal levels are met, and the pin-out for the DB-25 connector is specified. The EIA (Electronic Industry Association) created the RS-530 specification to detail the pin-out and define a full set of modem control signals that can be used for regulating flow control and line status. The major difference between RS-530 and RS-530A lies in the modem control interface signals. In RS-530 the signals are differential, in RS-530A the signals are single ended. The RS-530 specification defines two types of interface circuits, Data Terminal Equipment (DTE) and Data Circuit Terminating Equipment (DCE). The Sealevel Systems adapter is a DTE interface.

V.35
V.35 is a standard defined by ITU (formerly CCITT) that specifies an electrical, mechanical, and physical interface that is used extensively by high-speed digital carriers such as AT&T Dataphone Digital Service (DDS). ITU V.35 is an international standard that is often referred to as Data Transmission at 48 Kbps using 60 – 108 KHz Group-Band Circuits. ITU V.35 electrical characteristics are a combination of unbalanced voltage and balanced current mode signals. Data and clock signals are balanced current mode circuits. These circuits typically have voltage levels from 0.5 Volts to -0.5 Volts (1 Volt differential). The modem control signals are unbalanced signals and are compatible with RS-232. The physical connector is a 34 pin connector that supports 24 data, clock, and control signals. The physical connector is defined in the ISO-2593 standard. ITU V.35 specification defines two types of interface circuits, Data Terminal Equipment (DTE) and Data Circuit-Terminating Equipment (DCE). The Sealevel Systems adapter is a DTE interface.

Appendix D – Silk Screen

SEALEVEL- ROUTE- 56 -Serial -Card - 09

Appendix E – Compliance Notices

Federal Communications Commission (FCC) Statement
This equipment has been tested and found to comply with the limits for Class A digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instruction manual, may cause harmful interference to radio communications. Operation of this equipment in a residential area is likely to cause harmful interference in such case the user will be required to correct the interference at the user’s expense.

EMC Directive Statement
Products bearing the CE Label fulfill the requirements of the EMC directive (89/336/EEC) and of the low-voltage directive (73/23/EEC) issued by the European Commission. To obey these directives, the following European standards must be met:

  • EN55022 Class A – “Limits and methods of measurement of radio interference characteristics of information technology equipment”
  • EN55024 – “Information technology equipment Immunity characteristics Limits and methods of measurement”.
  • This is a Class A Product. In a domestic environment, this product may cause radio interference in which case the user may be required to take adequate measures to prevent or correct the interference.
  • Always use cabling provided with this product if possible. If no cable is provided or if an alternate cable is required, use high quality shielded cabling to maintain compliance with FCC/EMC directives.

Warranty

Sealevel’s commitment to providing the best I/O solutions is reflected in the Lifetime Warranty that is standard on all Sealevel manufactured I/O products. We are able to offer this warranty due to our control of manufacturing quality and the historically high reliability of our products in the field. Sealevel products are designed and manufactured at its Liberty, South Carolina facility, allowing direct control over product development, production, burn- in and testing. Sealevel achieved ISO-9001:2015 certification in 2018.

Warranty Policy
Sealevel Systems, Inc. (hereafter “Sealevel”) warrants that the Product shall conform to and perform in accordance with published technical specifications and shall be free of defects in materials and workmanship for the warranty period. In the event of failure, Sealevel will repair or replace the product at Sealevel’s sole discretion. Failures resulting from misapplication or misuse of the Product, failure to adhere to any specifications or instructions, or failure resulting from neglect, abuse, accidents, or acts of nature are not covered under this warranty. Warranty service may be obtained by delivering the Product to Sealevel and providing proof of purchase. Customer agrees to ensure the Product or assume the risk of loss or damage in transit, to prepay shipping charges to Sealevel, and to use the original shipping container or equivalent. Warranty is valid only for original purchaser and is not transferable. This warranty applies to Sealevel manufactured Product. Product purchased through Sealevel but manufactured by a third party will retain the original manufacturer’s warranty.

Non-Warranty Repair/Retest
Products returned due to damage or misuse and Products retested with no problem found are subject to repair/retest charges. A purchase order or credit card number and authorization must be provided in order to obtain an RMA (Return Merchandise Authorization) number prior to returning Product.

How to obtain an RMA (Return Merchandise Authorization)
If you need to return a product for warranty or non-warranty repair, you must first obtain an RMA number. Please contact Sealevel Systems, Inc. Technical Support for assistance:
Available Monday – Friday, 8:00AM to 5:00PM EST
Phone    864-843-4343
Email    [email protected]

Trademarks
Sealevel Systems, Incorporated acknowledges that all trademarks referenced in this manual are the service mark, trademark, or registered trademark of the respective company.
© Sealevel Systems, Inc.
5011 Manual | SL9167 12/2022

References

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