MOTOROLA Defy Satellite Link 2-Way Messaging Communicator User Guide

MOTOROLA Defy Satellite Link 2-Way Messaging Communicator

Product Information

setup, Registering your device and choosing a satellite messenger
plan, Pairing to your phone, Profile, Settings, Connecting to
satellite, Sending a message, Check In, SOS, Operating the
satellite link without a Bluetooth connection, Message allowance,
Satellite coverage map, Safety and Certification

Product Usage Instructions

1. Download the Bullitt Satellite Messenger app from the Google Play store or Apple’s app store.
2. Connect the Motorola Defy Satellite Link to your smartphone via Bluetooth using the Bullitt Satellite Messenger app.
3. To send and receive messages over satellite, make sure your device has a clear view of the sky and avoid tall buildings and dense tree cover.
4. Test the app and connect to a satellite before heading out on your trip.
5. To send and receive messages via WiFi or cellular data, use the Bullitt Satellite Messenger app at no additional cost. Note that sending messages via cellular data will consume a small amount of your data plan.
6. If you don’t have a subscription to a Bullitt Satellite Messenger plan, you can still use the app to communicate with other app users using a normal internet connection.
7. To power on the device, press and hold the power key until the device vibrates. The LED will flash blue 3 times.
8. To activate the Check In feature, hold the Check In key for 5 seconds.
9. To activate the SOS feature, hold the SOS key. To cancel an SOS, hold the SOS key again.
10. Refer to the Notification LEDs section for information on LED indications and their meanings.

Notification LEDs

Getting Started

Your motorola defy satellite link allows you to send and receive messages over satellite using a compatible smartphone. You will need to download the Bullitt Satellite Messenger app from the Google Play store or Apple’s app store, and then connect this device to your phone via Bluetooth through the app. The Bullitt Satellite Messenger app allows you to send and receive messages as well as use features such as tracking, SOS, and check-in on your motorola defy satellite link device over satellite. To do this you will need an active satellite subscription and have the satellite link connected to your phone via Bluetooth. It is recommended to test the app and to connect to a satellite before you head out on your trip. You can also send and receive messages via a WiFi connection or cellular data using the Bullitt Satellite Messenger app at no additional cost. If sending messages via a cellular connection a small amount of your data plan will be consumed. If you do not have a subscription to a Bullitt Satellite Messenger plan, the app can still be used to communicate with other app users using a normal internet connection. For your device to send and receive messages over the satellite network, it needs to have a clear view of the sky. Avoid tall buildings and dense tree cover. If the device cannot connect it will continue to attempt to send the messages until it can establish a connection with satellites.

About your device

Notifi cation LEDs
Your device has three LEDs. These are used to tell you the state that the device is in.

Account setup

• Go to app.bullitt.com or scan the QR code in the box to create your free Bullitt Satellite Messenger account.
• Input the mobile number that you wish to use with Bullitt Satellite Messenger.
• A verification code will be sent to your designated number to confirm ownership.
• Complete the on screen prompts to create your account.
• You can now use the telephone number and password created at sign-up to login to the Bullitt Satellite Messenger app.

Registering your device and choosing a satellite messenger plan

• Enter the code printed on the insert inside the original packaging of your product and select a plan from the satellite service packages displayed on screen.
• Complete checkout by entering your billing address, contact details and payment method.

NOTE: A valid payment method is required to qualify for any free trial period displayed.

• After completing the above your device is registered and ready to use on the Bullitt Satellite Connect network. It may take up to 1hr for your satellite SIM to be activated.

Pairing to your phone
To pair your motorola defy satellite link to your phone, turn on the device by holding the power button for 3 seconds. The device will vibrate, and the power LED will fl ash blue. Once powered on, tap the power button again to enter pairing mode. The blue light will fl ash quickly when it is ready to pair with your phone. The device will stay in pairing mode for 1 minute.

Open the Bullitt Satellite Messenger app on your phone and press at the top of the main screen, then select Pair against motorola defy satellite link.

Once paired select Link and then follow the instructions to set a contact for your Check In messages.
NOTE: After the initial pairing, your device will automatically pair to your phone every time that you turn it on (if Bluetooth is enabled on your phone).

Profile

Within the app it is possible for you to edit your profile, check your membership tier, see your remaining monthly message allowance, and manage your subscription. To access this from the Bullitt Satellite Messenger app:

• Tap Profile

NOTE: A data connection is required to manage or upgrade your service plan. This cannot be done over satellite so please check that you have suffi cient messages for your trip.

Settings
Within the settings menu you can confi gure how you would like your device to work.

• Message
  This option allows you to request receipts when your messages have been delivered over satellite. When messages have been delivered they will be marked with a double tick.

NOTE: Delivery receipts requires a message to be sent from the recipient phone back to your satellite link, and as such each delivery report will be deducted from your message allowance. The delivery receipt option can only be enabled and disabled when you have an internet connection. The setting cannot be changed via satellite.

• Check In
  This option allows you to set and change the recipient and confi gure the message that you would like to send to that person.

• Blocked contacts
  This will show you contacts that you have blacklisted, either fully or just over satellite. To unblock a contact tap unblock. To block a contact, go into relevant message thread for that contact, tap , then Block or Unblock.

• Backup and restore
  This allows you to back up your messages to your Google Drive account.

• Tracking session contacts
  Here you can assign your chosen contact to send tracking updates to. To enter someone from your contacts press , select the contact and then choose their phone number or email. To add the details of someone not in your contacts, click the box and enter the email or phone number.

• Bluetooth devices
  Here you can see the regulatory information and the status of your device. You can also update the software of your device. Always update your motorola defy satellite link to the latest available software. You can also access this by pressing the green Bluetooth icon at the top of the message screen.

To check if a newer version of software is available, press the check for update button in the device settings. If there is a newer version, accept the installation and make sure the Bluetooth connection is maintained until the software update is completed. The device will automatically reboot and reconnect to your phone to complete the process.

Connecting to satellite
To connect to a satellite, you need to be outdoors with a clear view of the sky.

• From the Bullitt Satellite Messenger app, tap the green Bluetooth icon at the top of the screen. This will show you the status of your device. Your device should connect to satellite after about 90 seconds. If the orange is shown and the orange text (highlighted in the picture below), then you will not connect to satellite. Move the position of your satellite link until these disappear. The status will change at the top of the screen when you are connected to the satellite.

NOTE: To optimise your satellite connection, it is recommended to face your satellite link in the general direction of the satellite. Typically, in the northern hemisphere these are in a southerly direction. In the southern hemisphere, you should try to face northerly.

Sending a message

• Tap to begin composing a message.
• Select the contact that you wish to send the message to.
• Tap the ‘Type your message’ box and compose your message.
• You can include your location in your message by selecting

Messages are limited to ~140 characters. As you type your message you will see the slowly turn blue as you type more characters. If you exceed the limit, it will turn red as will the characters in your message which have exceeded the limit. To test sending a message over satellite, please ensure that your phone’s internet connection is disabled by turning off Wi-Fi and disabling the cellular connection. This can be done by enabling Flight mode in your phone settings. However, please ensure that Bluetooth remains enabled on your phone.

NOTE: The app will always send messages over cellular or Wi-Fi if it can. If your message has been sent/received over satellite it will be marked by an orange triangle.
IMPORTANT NOTE: ANY MESSAGE SENT OR RECEIVED VIA SATELLITE WILL BE DEDUCTED FROM YOUR MONTHLY ALLOCATION.

Check In
Check in allows you to send pre-defined messages to a selected contact quickly. To use this, you must

first select a recipient to send these messages to. In the Bullitt Satellite Messenger app:

• Tap > Settings > Check In
• Add the contact.
• Choose the message that you would like automatically sent as a Check In message.

SOS
The utilization of the SOS feature on the motorola defy satellite link should be reserved solely for critical, life-threatening circumstances. Activation of this feature transmits an alert signal directly to a global response centre, who may subsequently notify the relevant emergency responders, such as local law enforcement agencies, highway patrol, the coast guard, or search and rescue teams, based on your GPS location and personal information.

IMPORTANT NOTE: UNLESS YOU HAVE A PREMIUM SUBSCRIPTION WITH FOCUSPOINT YOU ARE RESPONSIBLE FOR ANY COSTS THAT OCCUR FROM THE USE OF THE SOS FEATURE. THE INAPPROPRIATE OR FALSE USE OF SOS MAY RESULT IN INCURRING ADDITIONAL, AND POSSIBLY SUBSTANTIAL, LIABILITY CHARGES.

Sending an SOS
An SOS can be sent in two ways, an active satellite connection is required in both cases:

• Press and hold the physical orange key on the side of the device for five (5) seconds.
• Tap SOS in the app and then press and hold the SOS icon displayed on the screen for three (3) seconds.

Once activated, the SOS response centre will be notified that you need assistance, together with your location. After this you will be prompted to answer a series of questions that will provide the response centre with more context with regards to your situation. If you cannot complete these your SOS alert will still be responded to. The response centre will try to engage in a two-way chat to gather more information on your situation. Again, if you are unable to respond to these, your SOS alert will still be managed by the response centre.

NOTE: SOS alerts can only be sent over satellite.

Cancelling an SOS
If you have accidentally sent an SOS message it is possible to cancel this by pressing and holding the orange button on the side of the device, or through the Bullitt Satellite Messenger app.

Operating the satellite link without a Bluetooth connection
Following the initial pairing, linking, and account set up, the motorola defy satellite link can be used without a connection to your phone (unpaired mode).

The following features are supported in unpaired mode when connected to the satellite:

• Sending check ins using the check-in button
  You must fi rst defi ne the check in contact using the Bullitt Satellite Messenger app while the device is paired to the phone. Check ins can be triggered every 90 seconds using the check in button. Check ins will be blocked if you attempt to send multiple within 90 seconds of each other.

• Sending SOS requests using the SOS button
  An SOS message can be sent from the device, but you need to use the Bullitt Satellite Messenger app to exchange messages with the response centre. If you trigger an SOS in this situation, then the location of your device will be sent to the response centre. It is recommended that you stay in this position as this is where help will be sent.

• Receiving messages
  The device will continue to receive messages while connected to the satellite. These will be shown in the Bullitt Satellite Messenger app the next time you connect to your phone. The check in LED will fl ash green once every 10 seconds to indicate that a message has been received in unpaired mode.

The device will continue to receive messages in unpaired mode until message buff er is full, indicated
by the power LED fl ashing orange. Please connect to the Bullitt Satellite Messenger app to allow the messages to be transferred to your phone.

Message allowance
The number of messages that you can send and receive via satellite on a monthly basis will depend on your subscription. In all cases the number of messages quoted is the maximum allowed. Depending on the length of your messages your monthly total may be less than that quoted. You can monitor your allocation through the PROFILE menu.

Satellite coverage map
The Bullitt Satellite Connect service uses GEO stationary satellites. A map detailing the current availability and coverage of these satellites can be found here www.bullittsatelliteconnect.com/coverage Please ensure that you study this before using your device.

Safety and certification

• Do not disassemble, hit, throw, crush, puncture, or bend the device.
• Do not modify or attempt to insert foreign objects into the device, expose it to fi re, explosion or other hazards.
• Only use the battery with a charger and cable that have been qualifi ed with the system. Use of an unqualifi ed battery or charger may present a risk of fi re or explosion.
• Only authorized service providers can replace the battery.
• Always dispose of used batteries in accordance with local regulations.
• Do not tamper with the battery, misuse may result in a fi re, explosion or other hazards.

For those host devices that utilize a USB port as a charging source, the host device’s user manual shall include a statement that the device shall only be connected to CTIA Certifi cation certifi ed adapters, products that bear the USB-IF logo or products that have completed the USB-IF compliance program.

Operating temperature

Keep the ambient temperature between 0°C and 40°C while the device is being charged. Keep the ambient temperature between -25°C to 55°C for using the device powered by a battery. Please wear protective gloves while using it outside the range of 0°C to +45°C.

Viewing the E-label
To view the regulatory information on this device, do the following:

1. Open Bullitt Satellite Messenger Application.
2. On the Settings screen, select ‘Bluetooth devices’ > E-label Image.

CE SAR Compliance
This device meets the EU requirements (1999/519/EC) on the limitation of exposure of the general public to electromagnetic fi elds by way of health protection. The limits are part of extensive recommendations for the protection of the general public. These recommendations have been developed and checked by independent scientifi c organizations through regular and thorough evaluations of scientifi c studies. The unit of measurement for the European Council’s recommended limit for mobile devices is the “Specifi c Absorption Rate” (SAR), and the SAR limit is 2.0 W/kg averaged over 10 grams of tissue. It meets the requirements of the International Commission on Non- Ionizing Radiation Protection (ICNIRP). For body worn operation, this device has been tested and meets the ICNIRP exposure guidelines and the European Standard EN 62209-2, for use with dedicated accessories. Use of other accessories which contain metals may not ensure compliance with ICNIRP exposure guidelines. SAR is measured with the device at a separation of 5 mm to the body, while transmitting at the highest certifi ed output power level in all of the device’s frequency bands.

The highest reported SAR values under the CE regulatory for the device are listed below:
Body SAR: 1.432 W/kg,
Limbs SAR: 2.261 W/kg.
To reduce exposure to RF energy the device must be carried 5mm from the body to ensure exposure levels remain at or below the as-tested levels.

FCC Regulation

This device complies with part 15 of the FCC Rules. Operation is subject to the following two conditions:

1. This device may not cause harmful interference, and
2. this device must accept any interference re-ceived, including interference that may cause undesired operation.

This device has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications.
However, there is no guarantee that interference will not occur in a particular installation.

If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and receiver.
• Connect the equipment into an outlet on a circuit diff erent from that to which the receiver is connected.
• Consult the dealer or an experienced radio/TV technician for help.

FCC note:
Caution: Changes or modifi cations not expressly approved by the party responsible for compliance could void the user‘s authority to operate the equipment.

RF Exposure information (SAR)

This device is designed and manufactured not to exceed the emission limits for exposure to radio fre-quency (RF) energy set by the Federal Communications Commission of the United States. During SAR testing, this device was set to transmit at its highest certifi ed power level in all tested frequency bands, and placed in positions that simulate RF exposure near the body with the separation of 5 mm. Although the SAR is determined at the highest certifi ed power level, the actual SAR level of the device while operating can be well below the maximum value. This is because the device is designed to operate at multiple power levels so as to use only the power required to reach the network. The exposure standard for wireless devices employing a unit of measurement is known as the Specifi c Absorption Rate, or SAR. The SAR limit set by the FCC is 1.6 W/kg. This device is complied with SAR for general population/uncontrolled exposure limits in ANSI/IEEE C95.1-1992 and had been tested in accordance with the measurement methods and procedures specifi ed in IEEE1528. The FCC has granted an Equipment Authorization for this device with all reported SAR levels evaluated as in compliance with the FCC RF exposure guidelines. SAR information on this device is on file with the FCC and can be found under the Display Grant section of www.fcc.gov/oet/ea/fccid after searching on FCC ID: ZL5BM3A01.

The highest reported SAR values under the FCC regulations for the device are listed below:

Body SAR : 1.42 W/kg

While there may be differences between the SAR levels of various devices and at various positions, they all meet government requirements. SAR compliance for body-worn operation is based on a separation distance of 5 mm between the unit and the human body. Carry this device at least 5 mm away from your body to ensure RF exposure level compliant or lower to the reported level.

Industry Canada statement

This device complies with Innovation, Science and Economic Development Canada license-exempt RSS standard(s).

Operation is subject to the following two conditions:

1. this device may not cause interference, and

2. this device must accept any interference, including interference that may cause undesired operation of the device.

CAN ICES-3 (B)/NMB-3(B)
This Class B digital apparatus complies with Canadian ICES-003.

ISED Radiation Exposure Statement
This EUT is compliant with SAR for general population/uncontrolled exposure limits in ISED RSS-102 and had been tested in accordance with the measurement methods and procedures specifi ed in IEEE 1528 and IEC 62209. This equipment should be installed and operated with a minimum distance of 0.5 cm between the radiator and your body. This device and its antenna(s) must not be co-located or operating in conjunction with any other antenna or transmitter.

Disposal and Recycle Information

This symbol on the device (and any included batteries) indicates that they should not be disposed of as normal household garbage. Do not dispose of the device or batteries as unsorted municipal waste. The device (and any batteries) should be handed over to a certifi ed collection point for recycling or proper disposal at the end of their life. For more detailed information about the recycling of the device or batteries, contact your local city office, the household waste disposal service, or the retail store where you purchased this device. The disposal of the device is subject to the Waste from Electrical and Electronic Equipment (WEEE) directive of the European Union. The reason for separating WEEE and batteries from other waste is to minimize the potential environmental impacts on human health from any of the hazardous substances that may be present.

Reduction of Hazardous substances
This device is compliant with the EU Registration, Evaluation, Authorization and Restriction of Chemicals (REACH) Regulation (EU Regulation (EC) No 1907/2006 (REACH) of the European Parliament and of the Council) and the EU Restriction of Hazardous Substances (RoHS). Directive (Directive 2011/65/EU (RoHS) and its amendment directive (EU) 2015/863 of the European Parliament and of the Council). It is recommended to visit the Web site regularly for up- to-date information.

EU Regulatory conformance

Hereby, Bullitt Mobile Ltd. declares that this device is compliant with the essential requirements and other relevant provisions of Directive 2014/53/EU.

For the declaration of conformity, visit the website:
www.motorola.com/red
Authorized Representative:
Authorised Representative Service
77 Camden Street Lower
Dublin D02 XE80
Ireland

NOTE: Observe the national local regulations in the location where the device is to be used. This device may be restricted for use in some or all member states of the European Union (EU). Some bands may not be available
in all countries or all areas. Please contact the local carrier for more details. Maximum radio-frequency power transmitted in the frequency bands in which the radio equipment operates: The maximum power for all bands
is less than the highest limit value specifi ed in the related Harmonised Standard. The frequency bands and transmitting power nominal limits applicable to this radio equipment are as follows:

Spectrum and power table (EU Variant Only)

REGULATORY CONFORMANCE

Hereby, Bullitt Mobile Ltd. declares that the radio equipment with this declaration and bearing the UKCA Mark is in compliance with UK Radio Equipment Regulations 2017. The full text of the UK declaration of conformity is available at the following internet address: www.motorola.com/red

Device specification

References

• Sign in | Satellite Messenger
• Declarations of Conformity| Motorola Support UK

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