AES MON-11-US 10 Wall Desk Touch Monitor with Android App Pre Loaded Installation Guide
- June 12, 2024
- AES
Table of Contents
AES MON-11-US 10 Wall Desk Touch Monitor with Android App Pre Loaded
ALWAYS TEST THE UNIT ON-SITE BEFORE INSTALLATION TO AVOID RESTOCKING FEES
- Screw the bracket shown to the wall as shown.
- Use the screws provided to attach the monitor bracket to the monitor.
- Slot the monitor into the bracket on the wall.
- Power the tablet on with the DC power adapter provided
- Connect the tablet to the local WiFi Detailed Instructions can be found in the full manual available on our website.
Box Contents
Full Manual
Available Here!
Please scan this QR Code to go to our Resources page where you can find all of
our guides and available resources.
Important Notices
Since the tablet software updates regularly, the user manual may not cover all aspects of new features.
Copyright Information
- All intellectual property rights in this publication are owned by and protected by applicable copyright laws and international treaty provisions. No part of this publication may be reproduced in any form whatsoever or used to make any derivative work without prior written approval by AES Global Ltd.
- AES Global Ltd reserves the right to revise this publication, and/or make improvements or changes in the product(s) and/or the program(s) described in this documentation at any time without prior notice. The information in this document is provided in good faith, but without any representation or warranty whatsoever, whether it is accurate, complete, or otherwise, and on the express understanding that shall have no liability whatsoever to other parties in any way arising from or relating to the information or its use.
- All other trademarks are the property of their respective owners. Other company and brand products and service names are trademarks or registered trademarks of their respective holders.
- Do not push objects into holes and ventilation slots.
- Do not expose this product to moisture or place any objects filled with liquids on or near the product.
- Do not place a naked flame source, such as lighted candles, on or near this product.
- Do not store or operate the device in environments where the temperature is above 50 degrees Celsius or below -10 degrees Celsius.
- Do not intentionally hit the device or place heavy or sharp objects on the device.
- Only use accessories specified by the manufacturer.
- Keep the device away from benzene, diluents, and other chemicals.
- Do not attempt to repair this product yourself. Always use a qualified service agent to perform adjustments or repairs.
- While using earphones, if the volume is excessively high it may cause hearing damage. Please adjust the volume to a safe level and moderate use.
- Do not disconnect the tablet suddenly when formatting, uploading, or downloading.
- The tablet is not moisture and water-resistant.
- Please do not use it in a damp environment.
- Do not upgrade the firmware by yourself. The tablet should be upgraded with the right firmware and the right methods offered by us. If an upgrade is needed, please contact us.
Adding your Intercom to Praetorian Guard app
Ensure you have completed the setup as per the intercom manual and is it showing ONLINE on your mobile device.
- Open the app from the home screen/app drawer.
- Select the Settings Icon.
- Select the ‘+’ icon.
- Input the login credentials created on the admin account.*
- See the intercom installation manual for more info.
Note: Maximum 8 separate users and devices. Each device connected must be logged in with its own user account for correct operation. Only ADMIN can change critical system settings of the intercom. We advise using separate user accounts for additional monitors.
Full Manual Available Here!
Please scan this QR Code to go to our Resources page where you can find all of
our guides and available resources.
Test the camera feed
Diagnostic Tips
-
The intercom is showing online status, but the video feed shows “fetching”.
A. This can be caused by poor power cable extended to the intercom, weak Wi-Fi, or too many devices connected to the Wi-Fi network and the router is incapable of managing the workload. -
The intercom is not showing online status.
A. This can be caused by incorrect Wi-Fi password created, or Wi-Fi dropping out due to weak signal. -
I can see video but there is no audio on the phone or there is no audio at the intercom.
A: Possibly permissions for the app were not accepted during app install. Check microphone permissions for the app in the phone settings. -
The status is showing online, then connecting, then online again.
A: This is normal when a phone roams between two Wi-Fi connections, or between Wi-Fi and data.
Answering a call from your Intercom
- Swipe down from the top of your Home Screen to view your Notification panel
- Select the Praetorian Guard notification.
- Once the app loads the call will be displayed. Select the Green answer logo to speak to the visitor.
Call Interface
- When the app opens and connects to the call panel it will then display the call to be answered with a snapshot from the camera when the button was pressed.*
- Delays in the call loading is usually caused by poor upload speeds.
Key
- Time & Date Stamp: Press once to trigger the gate/entrance to open.
- Relay Controls: Press once to trigger the gate/entrance to open.
- Press and hold for 3 seconds to hold the gate/entrance open.
- Press again to release.
- The padlock symbol will turn green when active.
- End Call: Tap this to end the call.
FAQ’s
| Symptoms caused | Problem/error | Solution |
|---|
App showing offline status, video image showing “fetching”, long lag on calls,
intermittently showing online/offline, delayed push notifications.| Wi-Fi is
too weak at the gate / Upload speed is too slow| Increase the height of the
antenna if possible, install a Wi-Fi booster either inside the house near the
front of the property, or a loft or eaves-mounted external Wi-Fi booster, or
install a CAT5 cable from the intercom to the router. If the upload speed is
less than 1.5mbps then you will need to speak with your internet provider
Delayed push notifications, video lag, voice problems, freezing, relays not
opening the gate.| Wrong power cable (too thin) installed from 24v adaptor to
the intercom, or power adaptor too far from the intercom.| Change the power
cable to the specifications shown within this manual.
Lagging video or audio, delayed notifications, status showing intermittently
online/offline, no or random operation of push notifications.| Too many
devices on a home network| Turn off as many other devices as possible, reboot
the router, and then try again. If the unit works, it proves to the customer
that their router needs to be upgraded to handle the demand.
The intercom works well sometimes and not well other times. The Wi-Fi signal
strength on the app Wi-Fi screen can sometimes be strong and other times
weak.| Several Wi-Fi networks using the same SSID| The intercom is jumping
between networks depending on traffic and other devices connected to the same
node. It is advisable to change the SSID name of the Wi-Fi network closest to
the intercom to something individual.
Offline status. Will not connect to the network| Incorrect Wi-Fi password
entered during setup| Try the process again. Check the same Wi-Fi password
works on your device (forget the network and re-connect using the same
password).
Can randomly display the status “is already in use”| Additional users were
added incorrectly.| When an additional user was added, the process was done
incorrectly. Additional users MUST be added by the admin device first, with
separate usernames created for each. The new usernames and passwords must be
used by the new devices as shown in this manual to log on to the intercom.
The intercom is online and working even through the application, but I am
receiving no notifications even for calls! I have checked my Wi-Fi/Ethernet
and the intercom meets the minimum requirements| Incorrect time.| Cycle to the
settings menu and navigate to the clock settings and press “sync device time”
to sync the current time from the device. This should only ever need to be
done once as the time is pulled from the server.
I think my intercom is not functioning correctly.| Potential conflict of
interest/firmware/software bug.| This is not something that happens frequently
and can only happen if new firmware was pushed to the unit. Seldom instances
can however occur resulting in a soft reboot needing to be done. Cycle to the
settings menu and navigate to the power icon, pressing this will initiate a
soft reboot. This soft reboot will remove any open communications or potential
non-functioning features to be re-enabled.
System Specifications
System
- CPU RK3288, Quad-core cortex A17, 1.6G
- RAM 2GB
- Internal memory 16GB
- Operation
- system
Media play
- Video MPEG-1, MPEG-2, MPEG-4,
- format H.263, H.264, RV, etc. (supports up to 4K)
- Audio format MP3, WMA, AAC and more
- Photo JPEG
Interface
- Card slot 1 × SD card slot (max support 32GB)
- USB 3 × USB 2.0 interface
- Micro USB Micro USB OTG
- HDMI Mini HDMI Output
- RJ45 RJ45 POE Active
- POE IEEE802.3at
- DC Power jack 1 × 4.0mm power DC jack (12v 2A)
- AUX 1 × 3.5mm headphone jack
Other
- VESA 75x75mm
- Speaker 2 × 1.5W speakers
- Camera 2.0MP Front camera
- Working temp 0—40 degree Celsius
- Certificate CE/RoHS/FCC
- Language Multi-language
- Key POWER/VOL+/VOL
Network
- WiFi 802.11b/g/n
- Ethernet 10M/100M ethernet
- Bluetooth 4.0
- 3G/4G Support external 3G/4G USB dongle
Display
- Panel 10.1” LCD IPS panel
- Resolution 1280×800
- Active area 216.96(H)x135.6mm(V)
- Display Mode Normally black IPS
- Viewing angle 85/85/85/85(L/R/U/D)
- Contrast ratio 800:1
- Brightness 300 cd/m2
- Aspect Ratio 16:10 / Display area: 215×135mm
App Updates
- We will continually monitor the app’s performance and will release updates to enhance the user’s experience and/or fix any issues that arise over time. These updates will be available via the Android Play store.
- Search for Praetorian Guard in the Google Play Store and find the icon shown here or scan the QR code.
- Tip: Be sure to accept ALL permissions during installation, otherwise you will experience problems later!
- Tip: A Google account is required to sign into the play store. It is recommended to create an account and turn on auto-updates to ensure you always have the most recent version of the app installed.
Please ensure you check the app for updates at least once a month.
Recycling
- This symbol on the product or in the instructions means that your electrical and electronic equipment should be disposed of at the end of its life separately from your household waste.
- There are separate collection systems for recycling in your country.
- For more information, please contact the local authority or the retailer where you purchased the product.
STILL HAVING TROUBLE?
- Find all of our support options such as Web Chat, Full Manuals, Customer Helpline and more on our website:
- WWW.AESGLOBALUS.COM
- +1 (321) 900 4599
References
Read User Manual Online (PDF format)
Read User Manual Online (PDF format) >>