HomeLink HBW0349 Garage Door Opener System Instruction Manual

: June 12, 2024
: HomeLink

Table of Contents

HomeLink HBW0349 Garage Door Opener System
Programming
INSTALLATION QUICK FACTS
Maintenance
Troubleshooting
FCC
Repair Parts
- Garage Door Opener Assembly Parts
Contact Information
Accessories
Warranty
Documents / Resources

HomeLink HBW0349 Garage Door Opener System

Programming

HomeLink®

In the rare case, the HomeLink system does not program with the Security+ 2.0 Garage door opener, install a repeater kit. Refer to HomeLink instructions below.
HomeLink is the in-vehicle system. The image used is for reference only and your product may look different.

WHEN TO INSTALL A HOMELINK REPEATER KIT

All 2006 and Older vehicles – A repeater kit is required and must be purchased by the homeowner.
All 2007 and Newer vehicles – Program the HomeLink according to the vehicle instructions. If after ONE attempt to program the HomeLink to the garage door opener and you are unsuccessful, install a repeater.

HOW TO ORDER

Order the HomeLink repeater kit from an installer or call 1-800-355-3515. To program the HomeLink repeater kit, refer to the instructions provided in the kit or visit: http://www.homelink.com/program.

INSTALLATION QUICK FACTS

Only one repeater kit is required per home.
Use different HomeLink buttons in vehicle if programming multiple cars, button 1 first car, button 2 second car… etc.
HomeLink remote is NOT a garage door opener.
If you are using the HomeLink repeater with a garage door opener that has a battery backup system, ensure your original garage door opener remote control is programmed to the garage door opener and place it in your glove box for use in the event of a power outage.
The remote included in this repeater kit MUST be kept for future programming (new vehicle, new garage door opener etc).

Maintenance

Care of Your Garage Door Opener

MAINTENANCE SCHEDULE EVERY MONTH

Manually operate the door. If it is unbalanced or binding, call a trained door systems technician.
Check to be sure the door opens and closes fully. Adjust limits if necessary (see Adjustment Step 1).
Repeat the safety reversal test. Make any necessary adjustments (see Adjustment Step 2).

EVERY YEAR

Oil door rollers, bearings and hinges. The garage door opener does not require additional lubrication. Do not grease the door tracks.

EVERY TWO TO THREE YEARS

Use a rag to wipe away the existing grease from the garage door opener rail. Reapply a small layer of white lithium grease to the top and underside of the rail surface where the trolley slides.

myQ Remote LED Light

Unplug the light before cleaning.
Use a lightly dampened cloth for cleaning.
DO NOT use liquid cleaners on the light lens.

THE REMOTE CONTROL BATTERY

The LED(s) on your remote control will stop flashing when the battery is low and needs to be replaced. To replace battery, open the case as shown. Insert battery positive side up (+). Replace the battery with only 3V CR2032 coin cell batteries. Dispose of old battery properly.
Pry open the case first in the middle (1), then at each side (2 and 3) with the visor clip.

WARNING

To prevent possible SERIOUS INJURY or DEATH:
NEVER allow small children near batteries.
If battery is swallowed, immediately notify doctor.
To reduce risk of fire, explosion or chemical burn:
Replace ONLY with 3V CR2032 coin batteries.
DO NOT recharge, disassemble, heat above 212° F (100° C) or incinerate.

Troubleshooting

Diagnostic Chart

Your garage door opener is programmed with self-diagnostic capabilities. The UP and DOWN arrows on the garage door opener flash the diagnostic codes.

DIAGNOSTIC CODE	SYMPTOM	SOLUTION
Up Arrow Flash(es)	Down Arrow Flash(es)
1	1	The garage door opener will not close.

installed, or connected or wires may be cut. Inspect sensor wires for a disconnected or cut wire.
1| 2| The garage door opener will not close.| There is a short or reversed wire for the safety sensors. Inspect safety sensor wire at all staple points and connection points and replace wire or correct as

needed.

1| 3| The door control will not function.| The wires for the door control are shorted or the door control is faulty. Inspect door control wires at all staple points and connection points and replace wire or

correct as needed.

1| 4| The garage door opener will not close, and the lights flash.| Safety sensors are misaligned or were momentarily obstructed. Realign both sensors to ensure both LEDs are steady and not flickering. Make sure nothing is hanging or mounted on the door that would interrupt the sensors path while

closing.

1| 5| Door moves 6-8″ (15-20 cm) stops or

reverses.

| Manually open and close the door. Check for binding or obstructions, such as a broken spring or door lock, correct as needed. Check wiring connections at

travel module and at the logic board. Replace travel module if necessary.

| | No movement, only a single click.| Manually open and close the door. Check for binding or obstructions, such as a broken spring or door lock, correct as needed. Replace logic board if necessary.
| | Opener hums for 1-2 seconds no movement.| Manually open and close the door. Check for binding or obstructions, such as a broken spring or door lock, correct as needed. Replace motor if necessary.
1| 6| Door coast after it has come to a complete stop.| Program travel to coasting position or have door balanced by a trained technician.
2| 1-5| No movement or sound.| Replace logic board.
3| 1| The garage door opener moves slightly, then stops| Activate the garage door opener again. If problem persists, replace logic board.
3| 3| The battery status LED is constantly flashing green.| Battery backup charging circuit error, replace logic board.
3| 5| The garage door opener will not close or door reverses during travel.| If two cable tension monitors were previously installed and one has been removed, unplug and plug in the opener three times to relearn the monitor to the opener.

• Check for possible door obstructions and remove.

• Check that the cable tension monitor is properly connected to the opener.

• Replace the cable tension monitor.

• Reset CTM Learn (See page #) to apporpriate to what you installed.

4| 1-4| Door is moving, stops or reverses. Opener beeps and lights flash.| Manually open and close the door. Check for binding or obstructions, such as a broken spring or door lock, correct as needed. If the door is binding or sticking contact a trained door systems technician. If door is not binding or sticking

attempt to reprogram travel.

4| 5| Opener runs approximately 6-8″ (15-20 cm), stops and

reverses.

| Communication error to travel module. Check travel module connections, replace module if necessary.
4| 6| The garage door opener will not close, and the lights flash.| Safety sensors are misaligned or were momentarily obstructed. Realign both sensors to ensure both LEDs are steady and not flickering. Make sure nothing is hanging or mounted on the door that would interrupt the sensor’s path while

closing.

5| 5| The door will not close when using Timer-to- Close or myQ Smartphone

Control

| myQ Remote LED Light must be installed to use TTC or myQ to control the door. Plug in the myQ Remote LED Light and make sure it is programmed to the garage door opener.

Additional Troubleshooting
The garage door opener doesn’t operate from either the door control or the remote control:

Does the garage door opener have electric power? Plug a lamp into the outlet. If it doesn’t light, check the fuse box or the circuit breaker. (Some outlets are controlled by a wall switch.)
Have you disabled all door locks? Review installation instruction warnings on page 8.
Are the wiring connections correct? Review Installation Step 5.
Is there a build-up of ice or snow under the door? The door may be frozen to the ground. Remove any restriction.
The garage door spring may be broken. Have it replaced (see page 3 for reference).
The door opener operates from the single button control station, but not from a remote control:
Reprogram the remote control and replace the battery if necessary. Repeat with all remote controls.

The door opens and closes by itself:

Be sure that all remote control push buttons are off.
Remove the bell wire from the single button control station terminals and operate from the remote only. If this solves the problem, the single button control station is faulty, or there is an intermittent short in the wire. Replace the control station.
Erase the memory and reprogram all remote controls (refer to the instructions provided with the remote control or visit LiftMaster.com/Customer-Support).

My remote control will not activate the garage door:

Verify the lock feature is not activated on the door control.
Reprogram the remote control.
If the remote control will still not activate the door check the diagnostic codes to ensure the garage door opener is working properly.

The remote control has short range:

Change the location of the remote control in your car.
Some installations may have shorter range due to a metal door, foil backed insulation, or metal garage siding.
The door stops or reverses to open limit and the opener beeps and lights flash 5 times:
Is something obstructing the door? Is it out of balance, or are the springs broken? Remove the obstruction or call a trained door system technician to repair the door.

The door doesn’t open completely:

Check power door lock.

The door opens but won’t close:

Check that cable tension monitor is correctly installed. If a second cable tension monitor has been removed, follow the instructions to relearn a single cable tension monitor (See Installation Step 4).
The safety reversing sensor must be connected and aligned correctly before the door opener will move in the down direction. If you are able to close the door using constant pressure, verify the safety reversing sensors are properly installed, aligned and free of any obstructions

The door reverses for no apparent reason:

Check that cable tension monitor is correctly installed. If a second cable tension monitor has been removed, follow the instructions to relearn a single cable tension monitor (See Installation Step 4).
Clear any ice or snow from the garage floor area where the door closes.
Review Adjustment Step 1.
epeat safety reverse test after adjustments.

My door will not close:

The cable tension monitor must be installed and working properly before the garage door opener will move in the down direction.
Verify the cable tension monitor is installed and working properly.
The safety reversing sensor must be connected and aligned correctly before the garage door opener will move in the down direction.
Verify the safety reversing sensors are properly installed, aligned and free of any obstructions.

The garage door opener strains to operate door:

The door may be out of balance or the springs may be broken. Close the door and use the emergency release handle to disconnect the door. Open and close the door manually. A properly balanced door will stay in any point of travel while being supported entirely

The garage door opener motor hums briefly, then won’t work:

The garage door springs may be broken. See above.
If the problem occurs on the first operation of the garage door opener, door may be locked. Disable the power door lock.

The garage door opener won’t operate due to power failure:

Manually open the power door lock.
Use the emergency release handle to disconnect the door. The door can be opened and closed manually. When power is restored, pull manual release a second time.
When in Battery Backup mode, the opener should be able to operate up to 20 times.
Disable any door locks. Use the emergency release handle to disconnect the door. The door can be opened and closed manually. When power is restored, pull manual release a second time.
When in battery backup mode, battery power will last for 30 hours or up to 20 cycles over a 24 hour period.

Door loses limits:

Collar not tightened securely. Tighten collar and reprogram limits (see Adjustment Step 1).
The garage door opener moves when the door is in operation:
Some minor movement is normal for this product. If it is excessive the collar will wear prematurely.
Check to make sure the torsion bar is not moving left/right excessively.
Check to make sure the torsion bar is not visibly moving up and down as it rotates.
Check that the opener is mounted at a right angle to the jackshaft. If not, move the position of the mounting bracket. Automatic door lock connector will not fit the door opener plug:
Older model 24V door locks are incompatible. Use automatic door lock model 841LM, see Accessories page
Automatic garage door lock does not activate when garage door opens or closes:
In battery backup mode, the automatic garage door lock will unlock when the garage door is opened, and will remain disabled until power is restored.

The door opener is beeping:

Indicates unattended closure. The opener has been activated by the myQ App or the Garage and Gate Monitor.
A solid orange LED with beep, sounding approximately every 2 seconds, indicates the door opener is operating on battery power.
A flashing orange LED with beep, sounding every 30 seconds, indicates the battery is low.
A solid red LED with beep, sounding every 30 seconds, indicates the 12V battery will no longer hold a charge and needs to be replaced.

The garage door is beeping and the red LED is flashing:

The battery charge is low or the battery is dead.
Replace the battery.
myQ Smartphone Control, wireless myQ devices, and Timer-To-Close will not work:
When in Battery Backup mode, myQ Smartphone Control, wireless myQ devices and Timer-To-Close will be disabled.
myQ Remote LED Light must be installed to enable use of Timer-to-Close or myQ Smartphone Control of the door. Plug in the myQ Remote LED Light and make sure it is programmed to the garage door opener. It may take up to 5 minutes to enable Timer-
to-Close and myQ Smartphone Control.

FCC

NOTICE: This device complies with part 15 of the FCC rules and Innovation, Science and Economic Development Canada license-exempt RSSs. Operation is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, includ-ing interference that may cause undesired operation.
Any changes or modifications not expressly approved by the party responsible for compliance could void the user’s authority to operate the equipment.
This device must be installed to ensure a minimum 20 cm (8 in.) distance is maintained between users/bystanders and device.
This device has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC rules and Industry Canada ICES standard. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio com- munications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

Reorient or relocate the receiving antenna.
Increase the separation between the equipment and receiver.
Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
Consult the dealer or an experienced radio/TV technician for help.

Repair Parts

Installation Parts

KEY NO.| PART NO.| DESCRIPTION| KEY NO.| PART NO.| DESCRIPTION
---|---|---|---|---|---
1 041A4582 Emergency release rope and handle assembly

2 041B4494-1 2-Conductor bell wire – white and white/red

3 041-0136 Safety Reversing Sensor kit (receiving

and sending sensors) with 2-conductor bell wire attached

| 4 041C0902 Mounting bracket

5 041-0155-000 Safety reversing sensor brackets (2)

6 041D8615 Collar with set screws

NOT SHOWN

114A5228 User’s Guide

114A5075 Quick Start Guide

Repair Parts

Garage Door Opener Assembly Parts

KEY NO.| PART NO.| DESCRIPTION| KEY NO.| PART NO.| DESCRIPTION
---|---|---|---|---|---
1 041DJ003MC Logic board

2 041B8861 Travel module with wire harness

3 041C0296 Transformer

4 041D1624-2 Motor

| 5 041D0190 Power cord

6 041D9042 Cover

NOT SHOWN

041D9044 Battery door and logic board door

Contact Information

STOP!
This garage door opener WILL NOT work until the safety reversing sensors are properly installed and aligned.

Address repair parts order to LiftMaster
- 6020 S. Country Club Rd. Tucson, AZ 85706
For installation and service information, visit us online at:
- LiftMaster.com/Customer-Support
Before calling, please have the model number of the garage door opener. If you are calling about a troubleshooting issue, it is recommended that you have access to your garage door opener while calling. If you are ordering a repair part please have the following information: part number, part name, and model number.

Accessories

Warranty

LIFTMASTER LIMITED WARRANTY

LiftMaster (“Seller”) warrants to the first retail purchaser of this product, for the residence in which this product is originally installed, that it is free from defects in materials and/or workmanship for a specific period of time as defined below (the “Warranty Period”). The warranty period commences from the date of purchase.

| WARRANTY PERIOD

The proper operation of this product is dependent on your compliance with the instructions regarding installation, operation, maintenance, and testing. Failure to comply strictly with those instructions will void this limited warranty in its entirety.

If, during the limited warranty period, this product appears to contain a defect covered by this limited warranty, call 1-800-528-9131, toll-free, before dismantling this product. You will be advised of disassembly and shipping instructions when you call. Then send the product or component, pre-paid and insured, as directed to our service center for warranty repair. Please include a brief description of the problem and a dated proof-of-purchase receipt with any product returned for warranty repair. Products returned to Seller for warranty repair, which upon receipt

by Seller are confirmed to be defective and covered by this limited warranty, will be repaired or replaced (at Seller’s sole option) at no cost to you and returned pre-paid. Defective parts will be repaired or replaced with new or factory-rebuilt parts at Seller’s sole option. [You are responsible for any costs incurred in removing and/or reinstalling the product or any component.]

ALL IMPLIED WARRANTIES FOR THE PRODUCT, INCLUDING BUT NOT LIMITED TO ANY IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, ARE LIMITED IN DURATION TO THE APPLICABLE LIMITED WARRANTY PERIOD SET FORTH ABOVE FOR THE RELATED COMPONENT(S), AND NO

IMPLIED WARRANTIES WILL EXIST OR APPLY AFTER SUCH PERIOD. Some States and Provinces do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you. THIS LIMITED WARRANTY DOES NOT COVER NON-DEFECT DAMAGE, DAMAGE CAUSED BY IMPROPER INSTALLATION, OPERATION, OR CARE (INCLUDING, BUT NOT LIMITED TO ABUSE, MISUSE, FAILURE TO PROVIDE REASONABLE AND NECESSARY MAINTENANCE, UNAUTHORIZED REPAIRS, OR ANY ALTERATIONS TO THIS PRODUCT), LABOR CHARGES FOR REINSTALLING A REPAIRED OR REPLACED UNIT, REPLACEMENT OF CONSUMABLE ITEMS (E.G., BATTERIES IN REMOTE CONTROL TRANSMITTERS AND LIGHT BULBS), OR UNITS INSTALLED FOR NON- RESIDENTIAL USE. THIS LIMITED WARRANTY DOES NOT COVER ANY PROBLEMS WITH, OR RELATING TO, THE GARAGE DOOR OR GARAGE DOOR HARDWARE, INCLUDING BUT NOT LIMITED TO THE DOOR SPRINGS, DOOR ROLLERS, DOOR ALIGNMENT, OR HINGES. THIS LIMITED WARRANTY ALSO DOES NOT COVER ANY PROBLEMS CAUSED BY INTERFERENCE. UNDER NO CIRCUMSTANCES SHALL SELLER BE LIABLE FOR CONSEQUENTIAL,

INCIDENTAL OR SPECIAL DAMAGES ARISING IN CONNECTION WITH THE USE, OR INABILITY TO USE, THIS PRODUCT. IN NO EVENT SHALL SELLER’S LIABILITY FOR BREACH OF WARRANTY, BREACH OF CONTRACT, NEGLIGENCE

OR STRICT LIABILITY EXCEEDS THE COST OF THE PRODUCT COVERED HEREBY. NO PERSON IS AUTHORIZED TO ASSUME FOR US ANY OTHER LIABILITY IN CONNECTION WITH THE SALE OF THIS PRODUCT.

Some states and provinces do not allow the exclusion or limitation of consequential, incidental, or special damages, so the above limitation or exclusion may not apply to you. This limited warranty gives you specific legal rights, and you may also have other rights, which vary from state to state and province to province.

Automatic Garage Door Opener Safety & Maintenance Guide

Garage Door Opener Safety – An Automatic Decision

A garage door is the largest moving object in the home. An improperly adjusted garage door and opener can exert deadly force when the door closes – which could lead to the entrapment of children or adults and subsequent injury or death.
Proper installation, operation, maintenance, and testing of the garage door and automatic opener are necessary to provide a safe, trouble-free system.
Careless operation or allowing children to play with or use garage door opener controls are also dangerous situations that can lead to tragic results. A few simple precautions can protect your family and friends from potential harm.
Please review the safety and maintenance tips in this brochure carefully and keep them for reference. Check the operation of your garage door and opener to ensure they function in a safe and trouble-free manner.
Be sure to read all Important Safety Information found in your garage door opener’s manual as it provides more details and safety considerations than can be supplied with this brochure.

Garage Door Openers are Not Toys

Discuss garage door and opener safety with your children. Explain the danger of being trapped under the door.
Stay away from a moving door.
Keep transmitters and remote controls out of reach of children. Do not let children play with or use transmitters or other remote control devices.
The wall-mounted push button should be out of reach of children, at least 5 feet from the nearest standing surface and away from all moving parts. Mount and use the button where you can clearly see the closing garage door.
Keep the door in sight until it completely closes when using the wall-mounted push button or transmitter.

Routine Maintenance Can Prevent Tragedies

Make monthly inspections and testing of your garage door and opener system a part of your regular routine. Review your owner’s manual for both the door and door opener. If you don’t have the owner’s manuals, contact the manufacturer(s) and request a copy
for your specific model(s). Look for the opener model number on the back of the power unit.
WARNING – Springs are under high tension. Only qualified individuals should adjust them.

Visually check the door and installation:

Starting with the door in the closed position, use the manual disconnect on the opener to disconnect the door.
Look for signs of wear or damage on hinges, rollers, springs, and door panels.
These parts may require periodic lubrication. Check the owner’s manual for suggested maintenance.
If any signs of damage are evident, contact a trained door systems technician for assistance.
Verify the photo-eye height is no higher than 6″ from the garage floor.

Test the door for proper operation:

Open and close the door manually using handles or suitable gripping points.
The door should move freely and without difficulty.
The door should balance and stay partially open 3–4 feet above the floor.
If you detect any signs of improper operation, contact a trained door systems technician for assistance.

Test the opener safety features:

Reconnect the opener to the door using the manual disconnect and open the door.
Place a 2×4 board flat in the path of the door (1) and try to close it (2). The door should stop when it comes in contact with the 2×4 and then reverse direction.
Block the photoelectric sensor by waving an object in front of the sensor and attempting to close the door. The door should not close unless the wall-mounted push button is manually held during operation.
If the opener does not perform as described, contact a trained door systems technician for assistance.
Wi-Fi® is a registered trademark of Wi-Fi Alliance.
© 2022, LiftMaster All Rights Reserved
LiftMaster.com/Customer-Support

Documents / Resources

| HomeLink HBW0349 Garage Door Opener System [pdf] Instruction Manual
0349, HBW0349, HBW0349 Garage Door Opener System, Garage Door Opener System, Door Opener System, Opener System
---|---