iPGARD SDVN-44-X 4-Port Secure KVM Switch User Manual

iPGARD SDVN-44-X 4-Port Secure KVM Switch

TECHNICAL SPECIFICATIONS

WHAT’S IN THE BOX?

• SDVN Unit
  PS12VDC3A User Manual 4/8-Port Single-Head Secure DVI-D Secure KVM Matrix Switch

• PS12VDC2A or
  12V DC, 2A (minimum) power adapter with center-pin positive polarity. Quad head models require a 12V DC 3A (minimum) power adapter with center-pin positive polarity.

• User Manual

SECURITY FEATURES

Anti-Tamper Switches
Each model is equipped with internal Anti-Tamper switches, which sense attempts to open the device enclosure. Once the system identifies such an attempt, all the front panel LED’s will flash rapidly and the unit will become useless by shutting off connection with all attached PCs and peripherals disabling any functionality.

Tamper-Evident Seal
The enclosure of the unit is protected with a tamper-evident seal to provide a visual evidence if the unit has been opened.

Protected Firmware
The controller of the unit has a special protection feature that prevents reprogramming or reading the firmware.

High Isolation on USB
Channels Opto-isolators are used in the unit to keep USB data paths electrically isolated from each other, providing high isolation and preventing data leakage between ports.

Secure EDID Emulation
The unit prevents unwanted and unsecure data to be transmitted through the DDC lines by means of secure EDID learning and emulation.

INSTALLATION

SYSTEM REQUIREMENTS

1. iPGARD Secure PSS is compatible with standard personal/portable computers, servers or thin-clients, running operating systems such as Windows or Linux.
2. The peripheral devices that are supported by the KVM are listed in the following table:

Single-Head Units

1. Ensure that power is turned off or disconnected from the unit and the computers.
2. Use a DVI cable to connect the DVI output port from each computer to the corresponding DVI-D IN ports of the unit.
3. Use a USB cable (Type-A to Type-B) to connect a USB port on each computer to the respective USB ports of the unit.
4. Optionally connect a stereo audio cable (3.5mm to 3.5mm) to connect the audio output of the computers to the AUDIO IN ports of the unit.
5. Connect monitors to the DVI-D OUT console port of the unit using a DVI cables.
6. Connect a USB keyboard and mouse in the two USB console ports.
7. Optionally connect stereo speakers to the AUDIO OUT port of the unit.
8. Optionally connect CAC (COMMON ACCESS CARD, SMART CARD READER) to the CAC port in the user console interface.
9. Finally, power on the Secure KVM Switch by connecting a 12VDC power supply to the power connector, and then turn on all the computers.

Note: The computer connected to port 1 will always be selected by default after power up.
Note: You can connect up to 8 computers to the 8 port KVM and up to 4 computers to the 4 port KVM.

IMPORTANT WARNINGS
For security reasons:

• This product does not support wireless devices. Do not attempt to use a wireless keyboard or a wireless mouse with this product.
• This product does not support keyboards with integrated USB hubs or USB ports. Only use standard (HID) USB keyboards with this device.
• This product does not support microphone audio input or line input. Do not connect any microphones or headsets with microphones to this device.
• Connection of authentication devices (CAC) with external power sources is prohibited.

EDID Learn
The Secure KVM Switch is designed to learn the connected monitor’s EDID upon power up. In the event of connecting a new monitor to the Secure KVM Switch, a power recycle is required.

The Secure KVM Switch will indicate to the user the DID learn process by flashing the front panel’s server signal.
The monitor must be connected to the video output connector “1” located in the console space at the back of the Secure KVM Switch during the EDID learn process.
If the read EDID from the connected monitor is identical to the current stored EDID in the Secure KVM Switch then the EDID learn function will be skipped.

CAC (COMMON ACCESS CARD, SMART CARD READER) INSTALLATION

The following steps are intended for the system administrator or IT manager only. If you have the optional CAC ports there will be 2 ports on a 2 host ports KVM and 4 ports on a 4 host ports KVM. CAC connection to the computer requires a USB cable connection separate from the keyboard and mouse. This allows the CAC to be connected independently from the keyboard and mouse. It also allows the user to select whether CAC for a certain computer is supported or not.

1. Ensure that power is turned off or disconnected from the unit and the computer.
2. Use a USB cable (Type-A to Type-B) to connect a USB port on a computer to its respective CAC USB ports on the KVM. Do not connect the USB cable if CAC functionality is not needed for that computer.
3. Connect a CAC (smart card reader) to the CAC port in the user console interface.
4. Power on the KVM by connecting a 12VDC power supply to the power connector, and then turn on all computers
5. To enable CAC for any channel, press and hold the CAC button, then press the † button for three seconds. The BLUE LED should illuminate, indicating CAC is enabled.
6. To disable CAC for any channel, use the front panel buttons – Press and hold the CAC button, then press the † button for three seconds once again. The BLUE LED should turn off, indicating that CAC is disabled.

CAC PORT CONFIGURATION
The following steps are intended for the system administrator and operators (users).
Note: Only one computer connected to port 1 is required for this operation CAC port Configuration is an optional feature, allowing registration of any USB peripheral to operate with the KVM. Only one peripheral can be registered and only the registered peripheral will operate with the KVM. By default, when no peripheral is registered, the KVM will operate with any Smart Card Reader.

Configure the CAC Port via User Menu Options

1. Open the Administration and Security Management Program.
2. Using the keyboard, press the Alt key twice and type “cnfg”.
3. A+ thic stage the mouse connected to the KV/КМ will stop functioning.
4. Enter the default username “user” and press Enter.
5. Enter the default password “12345” and press Enter.
6. Select option 2 from the menu on your screen and press Enter.
7. Connect the peripheral device to be registered to the CAC USB port in the console side of the KVM/KM and wait until the KVM/KM is reading the new peripheral information.
8. The KVM/KM will list the information of the connected peripheral on the screen and buzz 3 times when registration is completed.

AUDITING: Dumping the Event Log via User Menu Options
The following steps are intended for the system administrator. Note: Only one computer connected to port 1 is required for this operation The Event Log iS a detailed report of critical activities stored in the KVM or KVM memory. A comprehensive feature list and guidance for Administration and Security Management Tools can be found in the Administrator’s Guide available for download from: http://ipgard.com/documentation/

To view or dump the Event Log:

1. Open the Administration and Security Management Program
2. Using the keyboard, press the Alt key twice and type “onfg”.
3. Enter the default admin name “admin” and press Enter.
4. Enter the default password “12345” and press Enter.
5. Request a Log Dump by selecting option 5 in the menu. (Shown in Figure 10-1)

RESET: Restore Factory Defaults
The following steps are intended for the system administrator.
Note: Only one computer connected to port 1 is required for this operation Restore Factory Defaults will reset all settings on the KVM to their original state KVM mode CAC port registration will be removed KVM settings will be reset to factory defaults

To Restore Factory Defaults via User Menu Options:

1. Open the Administration and Security Management Program
2. Using the keyboard, press the Alt key twice and type “cnfg”
3. Enter the default admin name “admin” and press Enter.
4. Enter the default password “12345” and press Enter.
5. Select option 7 from the menu on your screen and press enter. (Menu shown in Figure 10-1)

See Administration and Security Management Tool Guidance for detailed information.

LED BEHAVIOUR

IMPORTANT!

If all the Front Panel LED’s are flashing and the buzzer is beeping, the KVM has been TAMPERED with and all functions are permanently disabled. Please contact IPGARD technical support at [email protected]

If all Front Panel LED’s are on and not flashing, the POWER UP SELF TEST has failed and all functions are disabled. Check if any of the front panel port selection buttons are jammed. In this case, release the jammed button and recycle the power. If power up self test is still failing, please contact iPGARD technical support at [email protected]

SYSTEM OPERATION

Front Panel Control Below is a list of commands sent through button presses on the front panel. Refer to diagram below for the names of buttons:

• Press CAC button Toggle between Control and View mode
• Press UP button – Increment current channel, loop back to 1 after ch. 8
• Press DOWN button – Decrement current channel, loop back to 8 after ch. 1
• Press and hold the CAC button, then press the UP button – enables CAC mode only when user is already in control mode
• Press and hold the CAC button, then press the DOWN button – disables the display and KM control for that user.

TROUBLESHOOTING

No Power

• Make sure that the power adapter is securely connected to the power connector of the unit.
• Check the output voltage of the power supply and make sure that the voltage value is around 12VDC.
• Replace the power supply.

No Video

• Check if all the video cables are connected properly.
• Connect the computer directly to the monitor to verify that your monitor and computer are functioning properly.
• Restart the computers.

Keyboard is not working

• Check if the keyboard is properly connected to the unit.
• Check if the USB cables connecting the unit and the computers are properly connected. Try connecting the USB on the computer to a different port.
• Make sure that the keyboard works when directly connected to the computer.
• Replace the keyboard.

Note: The NUM, CAPS, and SCROLL Lock LED indicators on the keyboard are not supposed to light up if connected to the KVM.

Mouse is not working

• Check if the mouse is properly connected to the unit.
• Try connecting the USB on the computer to a different port.
• Make sure that the mouse works when directly connected to the computer.
• Replace the mouse.

No Audio

• Check if all the audio cables are connected properly.
• Connect the speakers directly to the computer to verify that the speakers and the computer audio are functioning properly.
• Check the audio settings of the computer and verify that the audio output is through the speakers.

No CAC (COMMON ACCESS CARD, SMART CARD READER)

• Check if the USB cables connecting the unit and the computers are properly connected.
• Make sure the CAC port is enabled.

TECHNICAL SUPPORT
For product inquiries, warranty questions, or technical questions, please contact [email protected]

LIMITED WARRANTY STATEMENT

Extent of limited warranty
iPGARD, Inc. warrants to the end-user customers that the IPGARD product specified above will be free from defects in materials and workmanship for the duration of 1 year, which duration begins on the date of purchase by the customer. Customer is responsible for maintaining proof of date of purchase. IPGARD limited warranty covers only those defects which arise as a result of normal use of the product, and do not apply to any:

• Improper or inadequate maintenance or modifications
• Operations outside product specifications
• Mechanical abuse and exposure to severe conditions

If PGARD receives, during applicable warranty period, a notice of defect, iPGARD will at its discretion replace or repair defective product. If iPGARD is unable to replace or repair defective product covered by the iPGARD warranty within reasonable period of time, IPGARD shall refund the cost of the product. IPGARD shall have no obligation to repair, replace or refund unit until customer returns defective product to IPGARD.

Any replacement product could be new or like new, provided that it has functionality at least equal to that of the product being replaced.
IPGARD limited warranty is valid in any country where the covered product is distributed by iPGARD.

Limitations of warranty
To the extent allowed by local law, neither iPGARD nor its third party suppliers make any other warranty or condition of any kind whether expressed or implied with respect to the iPGARD product, and specifically disclaim implied warranties or conditions of merchantability, satisfactory quality, and fitness for a particular purpose.

Limitations of liability
To the extent allowed by local law the remedies provided in this warranty statement are the customers sole and exclusive remedies.

To the extent allowed by local law, except for the obligations specifically set forth in this warranty statement, n no event will iPGARD or its third party suppliers be liable for direct, indirect, special, incidental, or consequential damages whether based on contract, tort or any other legal theory and whether advised of the possibility of such damages.

Local law
To the extent that this warranty statement is inconsistent with local law, this warranty statement shall be considered modified to be consistent with such law.

NOTICE
The information contained in this document is subject to change without notice. iPGARD makes no warranty of any kind with regard to this material, including but not limited to, implied warranties of merchantability and fitness for particular purpose. iPGARD will not be liable for errors contained herein or for incidental or consequential damages in connection with the furnishing, performance or use of this material. No part of this document may be photocopied, reproduced, or translated into another language without prior written consent from iPGARD, Inc.

Toll Free: 888-994-7427
Phone: 702-800-0005
Fax: 702-441-5590

2455 W Cheyenne Ave, Suite 112 North Las Vegas, NV 89032

iPGARD.COM

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