ZEBRA VIQF Connect with Airwatch Solution User Guide
- June 15, 2024
- ZEBRA
Table of Contents
ZEBRA VIQF Connect with Airwatch Solution
Customer requirements
Technical form
After the PO is received by Zebra, customer must fill out the Technical Form
that gathers information necessary for service set up.
ZDS (Zebra Data Service) enablement
ZDS is a set of background services responsible for collecting and uploading
analytics data coming from ZDS plug-ins and Zebra-authorized third-party apps.
ZDS enablement on devices is a prerequisite for the following VIQF reports:
- Critical Battery Events
- Battery Swap Activity
- Smart Battery Health
- Battery Level
- Battery Discharge Rate
- Applications Analytics
- Device Disruptions
- Utilization Rightsizing
- WLAN Signal Strength
- Physical Memory
- Scan Metrics
- Storage Memory
- Scan Metrics
- Geo Locations
Customer must familiarize themselves with the ZDS Agent Configuration Guide and make sure ZDS is enabled on the devices by meeting following requirements:
- Enable network connectivity on devices (WWAN or WLAN based) and ensure the device can reach the Internet.
- If devices are behind a corporate firewall, ensure the ZDS cloud server can be reached from the devices. The server info and port used by ZDS are1:
- Server 1 address: https://analytics.zebra.com; using IP address 104.198.59.61 on Port: 443
- Server 2 address: https://device-https.savannacore.zebra.com; using IP address: 34.68.84.87 on Port: 443
Data is uploaded to the Zebra analytics database every 24 hours by default;
however, it is recommended to increase the ZDS data upload frequency to at
least 4 times every 24 hours to improve data availability and accuracy in
analytics insight provided by VIQF.
Configuration files are available here.
WLAN / GPS data collection enablement
To protect customers’ privacy, WLAN and GPS data collection is disabled on all
Zebra devices by default. WLAN / GPS data collection can be enabled by using
GPS Data Collection Configuration Files / WLAN Data Collection Configuration
Files.
If the customer wants to have access to the Geo Locations / WLAN Signal
Strength reports, they must enable GPS/WLAN.
- The collection of GPS data is a prerequisite for the Geo Locations report,
- The collection of WLAN data is a prerequisite for the WLAN Signal Strength report.
1 Zebra recommends using DNS server names (instead of IP addresses) when whitelisting (aka “allowlisting”) to avoid service interruptions and required router changes if IP addresses change in the future.
OneCare contract
To see data on the OneCare Dashboard (Repairs, Contracts, Lifeguard Analytics)
customer needs to purchase a Zebra OneCare contract and provide its number to
VIQF Onboarding team.
If VIQF dashboard is in EMEA VIQ environment, the devices enrolled in
customer’s MDM must be covered by Zebra OneCare contract for ZDS dependent
reports (Smart Battery Health, Scan Metrics, …) to be available in VIQF.
Onboarding steps
After all requirements have been met, a VIQF connector script installation
session is arranged, and a VIQF connector script installation is performed. If
the server is hosted on-cloud, the installation session can be performed
without customer participation. However, the customer must attend a remote
Zoom installation session if the server is hosted on premise.
VIQF Onboarding team proceeds with VIQF dashboard preparation.
Once the VIQF Dashboard is set up the connectivity between the MDM server and
the VIQF Dashboard is verified, and basic Dashboard checks are performed,
access to VIQF is provided to the customer.
After a minimum of 10 % devices is enrolled, VIQF Onboarding team proceeds with the validation of data in selected VIQF reports. Once completed, VIQF Onboarding team closes the onboarding phase by sending a service summary and contacts for technical support in run phase.
Customer is also registered for a short VIQ Learning Series to help them effectively utilize the VIQF reports and insights.
Let us know what you think
We would love to hear from you about your experience with VIQF via an
anonymous CSAT review!
If you have any questions, feel free to contact us on
onboarding.pm@zebra.com
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