AOC C27G2E/BK LCD Monitor User Manual

AOC C27G2E/BK LCD Monitor

Product Information

The C27G2E/BK is an LCD Monitor manufactured by AOC. It features a high- quality display and various safety features to ensure reliable operation.

Product Usage Instructions

Safety

• The monitor should be operated only from the type of power source indicated on the label.
• If you are not sure of the type of power supplied to your home, consult your dealer or local power company.
• The monitor is equipped with a three-pronged grounded plug, which should be plugged into a grounded power outlet.
• Unplug the unit during a lightning storm or when it will not be used for long periods of time to protect it from power surges.
• Do not overload power strips and extension cords to prevent fire or electric shock.

Installation

• Do not place the monitor on an unstable surface. Use only a cart, stand, tripod, bracket, or table recommended by the manufacturer.
• Never push any object into the slot on the monitor cabinet and avoid spilling liquids on the monitor.
• If you mount the monitor on a wall or shelf, use a mounting kit approved by the manufacturer and follow the kit instructions.
• Leave sufficient space around the monitor for proper air circulation to prevent overheating and potential fire or damage.
• Ensure that the monitor does not tilt downward by more than -5 degrees to avoid potential damage not covered under warranty.
• Refer to the recommended ventilation areas around the monitor when installed on the wall or stand.

Cleaning
Clean the cabinet regularly with a water-dampened, soft cloth. Use a soft cotton or microfiber cloth that is damp and almost dry, ensuring no liquid enters the case. Disconnect the power cord before cleaning the product.

Safety

National Conventions
The following subsections describe notational conventions used in this document.

Notes, Cautions, and Warnings
Throughout this guide, blocks of text may be accompanied by an icon and printed in bold type or in italic type. These blocks are notes, cautions, and warnings, and they are used as follows:

• NOTE: A NOTE indicates important information that helps you make better use of your computer system.
• CAUTION: A CAUTION indicates either potential damage to hardware or loss of data and tells you how to avoid the problem.
• WARNING: A WARNING indicates the potential for bodily harm and tells you how to avoid the problem. Some warnings may appear in alternate formats and may be unaccompanied by an icon. In such cases, the specific presentation of the warning is mandated by regulatory authority.

Power

• The monitor should be operated only from the type of power source indicated on the label. If you are not sure of the type of power supplied to your home, consult your dealer or local power company.
• The monitor is equipped with a three-pronged grounded plug, a plug with a third (grounding) pin. This plug will fit  only into a grounded power outlet as a safety feature. If your outlet does not accommodate the three-wire plug, have an electrician install the correct outlet, or use an adapter to ground the appliance safely. Do not defeat the safety purpose of the grounded plug.
• Unplug the unit during a lightning storm or when it will not be used for long periods of time. This will protect the monitor from damage due to power surges.
• Do not overload power strips and extension cords. Overloading can result in fire or electric shock.
• To ensure satisfactory operation, use the monitor only with UL listed computers which have appropriate configured receptacles marked between 100-240V AC, Min. 5A.
• The wall socket shall be installed near the equipment and shall be easily accessible.

Installation
Do not place the monitor on an unstable cart, stand, tripod, bracket, or table. If the monitor falls, it can injure a person and cause serious damage to this product. Use only a cart, stand, tripod, bracket, or table recommended by the manufacturer or sold with this product. Follow the manufacturer’s instructions when installing the product and use mounting accessories recommended by the manufacturer. A product and cart combination should be moved with care.
Never push any object into the slot on the monitor cabinet. It could damage circuit parts causing a fire or electric. Never spill liquids on the monitor.
Do not place the front of the product on the floor.
If you mount the monitor on a wall or shelf, use a mounting kit approved by the manufacturer and follow the kit instructions.
Leave some space around the monitor as shown below. Otherwise, air-circulation may be inadequate hence overheating may cause a fire or damage to the monitor.
To avoid potential damage, for example the panel peeling from the bezel, ensure that the monitor does not tilt downward by more than -5 degrees. If the -5 degree downward tilt angle maximum is exceeded, the monitor damage will not be covered under warranty.
See below the recommended ventilation areas around the monitor when the monitor is installed on the wall or on the stand:

Cleaning
Clean the cabinet regularly with a water-dampened, soft cloth.
When cleaning use a soft cotton or microfiber cloth. The cloth should be damp and almost dry, do not allow liquid into the case.

Please disconnect the power cord before cleaning the product.

Other
If the product is emitting a strange smell, sound or smoke, disconnect the power plug IMMEDIATELY and contact a Service Center.

• Make sure that the ventilating openings are not blocked by a table or curtain.
• Do not engage the LCD monitor in severe vibration or high impact conditions during operation.
• Do not knock or drop the monitor during operation or transportation.

Setup

Contents in Box

Not all signal cables will be provided for all countries and regions. Please check with the local dealer or AOC branch office for confirmation.

Setup Stand & Base
Please setup or remove the base following the steps as below.

Setup:

Remove:

Adjusting Viewing Angle
For optimal viewing it is recommended to look at the full face of the monitor, then adjust the monitor’s angle to your own preference.
Hold the stand so you will not topple the monitor when you change the monitor’s angle.
You are able to adjust the monitor as below:

NOTE:
Do not touch the LCD screen when you change the angle. Touching the LCD screen may cause damage.

Warning：

• To avoid potential screen damage, such as panel peeling, ensure that the monitor does not tilt downward by more than -5 degrees.
• Do not press the screen while adjusting the angle of the monitor. Grasp only the bezel.

Connecting the Monitor
Cable Connections In Back of Monitor.

1. HDMI-2
2. HDMI-1
3. DP
4. Earphone
5. Power
6. D-SUB

Connect to PC

1. Connect the power cord to the back of the display firmly.
2. Turn off your computer and unplug its power cable.
3. Connect the display signal cable to the video connector on your computer.
4. Plug the power cord of your computer and your display into a nearby outlet.
5. Turn on your computer and display.

If your monitor displays an image, installation is complete. If it does not display an image, please refer Troubleshooting. To protect equipment, always turn off the PC and LCD monitor before connecting.

Wall Mounting
Preparing to Install An Optional Wall Mounting Arm.

This monitor can be attached to a wall mounting arm you purchase separately. Disconnect power before this procedure. Follow these steps:

1. Remove the base.
2. Follow the manufacturer’s instructions to assemble the wall mounting arm.
3. Place the wall mounting arm onto the back of the monitor. Line up the holes of the arm with the holes in the back of the monitor.
4. Reconnect the cables. Refer to the user’s manual that came with the optional wall mounting arm for instructions on attaching it to the wall.

Note : VESA mounting screw holes are not available for all models, please check with the dealer or official department of AOC.

• Display design may differ from those illustrated.

Warning：

1. To avoid potential screen damage, such as panel peeling, ensure that the monitor does not tilt downward by more than -5 degrees.
2. Do not press the screen while adjusting the angle of the monitor. Grasp only the bezel.

AMD FreeSync Premium function

1. AMD FreeSync Premium function is working with DP/HDMI
2. Compatible Graphics Card: Recommend list is as the below, also could be checked by visiting www.AMD.com

Graphics Cards

• Radeon™ RX Vega series
• Radeon™ RX 500 series
• Radeon™ RX 400 series
• Radeon™ R9/R7 300 series （R9 370/X, R7 370/X, R7 265 except）
• Radeon™ Pro Duo (2016)
• Radeon™ R9 Nano series
• Radeon™ R9 Fury series
• Radeon™ R9/R7 200 series (R9 270/X, R9 280/X except) Processors
• AMD Ryzen™ 7 2700U
• AMD Ryzen™ 5 2500U
• AMD Ryzen™ 5 2400G
• AMD Ryzen™ 3 2300U
• AMD Ryzen™ 3 2200G
• AMD PRO A12-9800
• AMD PRO A12-9800E
• AMD PRO A10-9700
• AMD PRO A10-9700E
• AMD PRO A8-9600
• AMD PRO A6-9500
• AMD PRO A6-9500E
• AMD PRO A12-8870
• AMD PRO A12-8870E
• AMD PRO A10-8770
• AMD PRO A10-8770E
• AMD PRO A10-8750B
• AMD PRO A8-8650B
• AMD PRO A6-8570
• AMD PRO A6-8570E
• AMD PRO A4-8350B
• AMD A10-7890K
• AMD A10-7870K
• AMD A10-7850K
• AMD A10-7800
• AMD A10-7700K
• AMD A8-7670K
• AMD A8-7650K
• AMD A8-7600
• AMD A6-7400K

Adjusting

Hotkeys

Power
Press the Power button to turn on the monitor.

Menu/Enter
When there is no OSD, Press to display the OSD or confirm the selection.

Game Mode/ <
When there is no OSD, press ”<” key to open game mode function, then press ”<” or “>” key to select game mode (FPS, RTS, Racing, Gamer 1, Gamer 2 or Gamer 3) basing on the different game types.

Dial Point/ >
When there is no OSD, press Dial Point button to show / hide Dial Point.

Source/Auto/Exit
When the OSD is closed, press Source/Auto/Exit button will be Source hot key function.
When the OSD is closed, press Source/Auto/Exit button continuously about 2 second to do auto configure (Only for the models with D-Sub).

OSD Setting
Basic and simple instruction on the control keys.

1. Press the MENU-button to activate the OSD window.

2. Press < or > to navigate through the functions. Once the desired function is highlighted, press the MENU-button to  activate it, press < or > to navigate through the sub-menu functions. Once the desired function is highlighted, press MENU-button to activate it.

3. Press < or > to change the settings of the selected function. Press AUTO–button to exit. If you want to adjust any
   other function, repeat steps 2-3.

4. OSD Lock Function: To lock the OSD, press and hold the MENU-button while the monitor is off and then press power button to turn the monitor on. To un-lock the OSD – press and hold the MENU-button while the monitor is off and then press power button to turn the monitor on.

Notes:

1. If the product has only one signal input, the item of “Input Select” is disable to adjust
2. DCR, Color Boost and Picture Boost, for these states that only one state can exist

Luminance

| Contrast| 0-100| Contrast from Digital-register.
---|---|---|---
Brightness| 0-100| Backlight Adjustment
Eco mode| Standard|
| Standard Mode
Text| | Text Mode
Internet| | Internet Mode
Game| | Game Mode
Movie| | Movie Mode
Sports| | Sports Mode
Reading| | Reading Mode

Gamma

| Gamma1| Adjust to Gamma 1
Gamma2| Adjust to Gamma 2
Gamma3| Adjust to Gamma 3

DCR

| Off| | Disable dynamic contrast ratio
On| ****| Enable dynamic contrast ratio
HDR Mode| OFF| | Adjust HDR Mode.
HDR Picture|
HDR Movie|
HDR Game|

Image Setup

| Clock| 0-100| Adjust picture Clock to reduce Vertical-Line noise.
---|---|---|---
Phase| 0-100| Adjust Picture Phase to reduce Horizontal-Line noise
Sharpness| 0-100| Adjust picture sharpness
H. Position| 0-100| Adjust the horizontal position of the picture.
V. Position| 0-100| Adjust the vertical position of the picture.

Color Setup

| ****

Color Temp.

| Warm| Recall Warm Color Temperature from EEPROM.
---|---|---|---
Normal| Recall Normal Color Temperature from EEPROM.
Cool| Recall Cool Color Temperature from EEPROM.
sRGB| Recall SRGB Color Temperature from EEPROM.

User

| Red Gain from Digital-register
Green Gain Digital-register.
Blue Gain from Digital-register
DCB Mode| Full Enhance| Disable or Enable Full Enhance Mode
Nature Skin| Disable or Enable Nature Skin Mode
Green Field| Disable or Enable Green Field Mode
Sky-blue| Disable or Enable Sky-blue Mode
Auto Detect| Disable or Enable AutoDetect Mode
OFF| Disable or Enable OFF Mode
DCB Demo| on or off| Disable or Enable Demo
Red| 0-100| Red gain from Digital-register.
Green| 0-100| Green gain from Digital-register.
Blue| 0-100| Blue gain from Digital-register.

LowBlue Mode

| Reading

/ Office / Internet / Multimedia / Off

| ****

Decrease blue light wave by controlling color temperature.

Picture Boost

| Bright Frame| on or off| Disable or Enable Bright Frame
---|---|---|---
Frame Size| 14-100| Adjust Frame Size
Brightness| 0-100| Adjust Frame Brightness
Contrast| 0-100| Adjust Frame Contrast
H. position| 0-100| Adjust Frame horizontal Position
V. position| 0-100| Adjust Frame vertical Position

Note:
Adjust the brightness, contrast, and position of the Bright Frame for better viewing experience.

OSD Setup

| Language| | Select the OSD language
---|---|---|---
Timeout| 5-120| Adjust the OSD Timeout
DP Capability| 1.1/1.2| Please be noted that only DP1.2 support AMD FreeSync

Premium function

H. Position| 0-100| Adjust the horizontal position of OSD
V. Position| 0-100| Adjust the vertical position of OSD
Volume| 0-100| Volume Adjustment.
Transparence| 0-100| Adjust the transparence of OSD
Break Reminder| on or off| Break reminder if the user continuously work for more than 1hrs

Game Setting

| ****

Game Mode

| FPS| For playing FPS (First Person Shooters) games.

Improves dark theme black level details.

---|---|---|---
RTS| For playing RTS (Real Time Strategy). Improves the

image quality.

Racing| For playing Racing games, Provides fastest response

time and high color saturation.

Gamer 1| User’s preference settings saved as Gamer 1.
Gamer 2| User’s preference settings saved as Gamer 2.
Gamer 3| User’s preference settings saved as Gamer 3.
off| No optimization by Game Mode.

Shadow Control

| ****

0-100

| Shadow Control Default is 50, then end-user can adjust

from 50 to 100 or 0 to increase contrast for clear picture.

1. If picture is too dark to be saw the detail clearly, adjusting from 50 to100 for clear picture.
2.  If picture is too white to be saw the detail clearly, adjusting from 50 to0 for clear picture

Low Input Lag| On/Off| Turn off frame buffer to decrease input lag
Game Color| 0-20| Game Color will provide 0-20 level for adjusting saturation to get better picture.
Overdrive| Weak| Adjust the response time.
Medium
Strong
Boost
Off
AMD FreeSync| On/Off| Adjust the AMD FreeSync Premium.
Frame Counter| Off / Right-up / Right-Down / Left- Down / Left-Up| Display V frequency on the corner selected
MBR| 0 ~ 20| Adjust the Motion Blur Reduction.

Note:
The function MBR and Overdrive Boost are available only when AMD FreeSync Premium is off and the vertical frequency is up to 75 Hz.

Extra

Image Ratio

| Wide| ****

Select image ratio for display.

4:3
1:1
17” (4:3)
19” (4:3)
19” (5:4)
19”W (16:10)
21.5”W (16:9)
22”W (16:10)
23”W (16:9)
23.6”W (16:9)
24”W (16:9)
DDC/CI| yes or no| Turn ON/OFF DDC/CI Support
Reset| Yes/ENERGY STAR® or No| Reset the menu to default (ENERGY STAR® available for selective models)

Exit

LED Indicator

Troubleshoot

is properly connected to a grounded power outlet and to the monitor.
No images on the screen| Is the power cord connected properly?

Check the power cord connection and power supply. Is the video cable connected correctly??

(Connected using the VGA cable) Check the VGA cable connection. (Connected using the HDMI cable) Check the HDMI cable connection. (Connected using the DP cable) Check the DP cable connection.

• VGA/HDMI/DP input is not available on every model.

If the power is on, reboot the computer to see the initial screen (the login screen.)

If the initial screen (the login screen) appears, boot the computer in the applicable mode (the safe mode for Windows 7/8/10) and then change the frequency of the video card. (Refer to the Setting the Optimal Resolution)

If the initial screen (the login screen) does not appear, contact the Service Center or your dealer.

Can you see “Input Not Supported” on the screen?

You can see this message when the signal from the video card exceeds the maximum resolution and frequency that the monitor can handle properly.

Adjust the maximum resolution and frequency that the monitor can handle properly.

Make sure the AOC Monitor Drivers are installed.

Picture Is Fuzzy & Has Ghosting Shadowing Problem

| Adjust the Contrast and Brightness Controls. Press hot-key (AUTO) to auto- adjust.

Make sure you are not using an extension cable or switch box. We recommend plugging the monitor directly to the video card output connector on the back.

Picture Bounces, Flickers Or Wave Pattern Appears In The Picture| Move electrical devices that may cause electrical interference as far away from the monitor as possible.

Use the maximum refresh rate your monitor is capable of at the resolution you are using.

Monitor Is Stuck In Active Off- Mode”| The Computer Power Switch should be in the ON position.

The Computer Video Card should be snugly fitted in its slot.

Make sure the monitor’s video cable is properly connected to the computer. Inspect the monitor’s video cable and make sure no pin is bent.

Make sure your computer is operational by hitting the CAPS LOCK key on the keyboard while observing the CAPS LOCK LED. The LED should either

turn ON or OFF after hitting the CAPS LOCK key.

Missing one of the primary colors (RED, GREEN, or BLUE)| Inspect the monitor’s video cable and make sure that no pin is damaged. Make sure the monitor’s video cable is properly connected to the computer.
Screen image is not centered or sized properly| Adjust H-Position and V-Position or press hot-key (AUTO).
Picture has color defects (white does not look white)| Adjust RGB color or select desired color temperature.
Horizontal or vertical disturbances on the screen| Use Windows 7/8/10 shut-down mode to adjust CLOCK and FOCUS. Press hot-key (AUTO) to auto-adjust.
Regulation & Service| Please refer to Regulation & Service Information which is in the CD manual or www.aoc.com (to find the model you purchase in your country and to find Regulation & Service Information in Support page.)

Specification

General Specification

Panel

| Model name| C27G2E/BK
---|---|---
Driving system| TFT Color LCD
Viewable Image Size| 68.6 cm diagonal
Pixel pitch| 0.3114mm(H) x 0.3114mm(V)
Display Color| 16.7M Colors

Others

| Horizontal scan range| 30k-83kHz (D-SUB)
30k-200kHz (HDMI/DP)
Horizontal scan Size(Maximum)| 597.888mm
Vertical scan range| 50-76Hz (D-SUB)
48-165Hz (HDMI/DP)
Vertical Scan Size(Maximum)| 336.312mm
Optimal preset resolution| 1920×1080@60Hz
Max resolution| 1920×1080@60Hz (D-SUB)
1920×1080@165Hz (HDMI/DP)
Plug & Play| VESA DDC2B/CI
Power Source| 100-240V~, 50/60Hz, 1.5A

Power Consumption

| Typical(Brightness = 90,Contrast = 50)| 31W
Max. (brightness = 100, contrast =100)| ≤ 41W
Standby mode| ≤ 0.3W
Physical Characteristics| Connector Type| VGA/HDMI/DP/Earphone out
Signal Cable Type| Detachable

Environmental

| Temperature| Operating| 0°C~ 40°C
Non-Operating| -25°C~ 55°C
Humidity| Operating| 10% ~ 85% (non-condensing)
Non-Operating| 5% ~ 93% (non-condensing)
Altitude| Operating| 0~ 5000 m (0~ 16404ft )
Non-Operating| 0~ 12192m (0~ 40000ft )

Preset Display Modes

STANDARD| RESOLUTION (+/-1 Hz)| HORIZONTAL

FREQUENCY(kHz)

| VERTICAL

FREQUENCY(Hz)

---|---|---|---
VGA| 640×480@60Hz| 31.469| 59.94
VGA| 640×480@67Hz| 35| 66.667
VGA| 640×480@72Hz| 37.861| 72.809
VGA| 640×480@75Hz| 37.5| 75
VGA| 640×480@100Hz| 51.08| 99.769
VGA| 640×480@120Hz| 61.91| 119.518
DOS MODE| 720×400@70Hz| 31.469| 70.087
DOS MODE| 720×480@60Hz| 29.855| 59.710
SD| 720×576@50Hz| 31.25| 50
SVGA| 800×600@56Hz| 35.156| 56.25
SVGA| 800×600@60Hz| 37.879| 60.317
SVGA| 800×600@72Hz| 48.077| 72.188
SVGA| 800×600@75Hz| 46.875| 75
SVGA| 800×600@100Hz| 63.684| 99.662
SVGA| 800×600@120Hz| 76.302| 119.97
SVGA| 832×624@75Hz| 49.725| 74.551
XGA| 1024×768@60Hz| 48.363| 60.004
XGA| 1024×768@70Hz| 56.476| 70.069
XGA| 1024×768@75Hz| 60.023| 75.029
XGA| 1024×768@100Hz| 81.577| 99.972
XGA| 1024×768@120Hz| 97.551| 119.989
WXGA+| 1440×900@60Hz| 55.935| 59.887
SXGA| 1280×1024@60Hz| 63.981| 60.02
SXGA| 1280×1024@75Hz| 79.975| 75.025
HD| 1280×720@50HZ| 37.071| 49.827
HD| 1280×720@60HZ| 45| 60
HD| 1280×1080@60Hz| 67.173| 59.976
Full HD| 1920×1080@60Hz| 67.5| 60
Full HD| 1920×1080@100Hz| 113.21| 99.93
Full HD| 1920×1080@120Hz| 137.26| 119.982
Full HD| 1920×1080@165Hz| 183.15| 165

Note: According to the VESA standard, there may be a certain error (+/-1Hz) when calculating the refresh rate (field frequency) of different operating systems and graphics cards. In order to improve compatibility, the nominal refresh rate of this product has been rounded off. Please refer to the actual product.

Pin Assignments

19-Pin Color Display Signal Cable

Pin No.| Signal Name| Pin No.| Signal Name| Pin No.| Signal Name
---|---|---|---|---|---
1.| TMDS Data 2+| 9.| TMDS Data 0-| 17.| DDC/CEC Ground
2.| TMDS Data 2 Shield| 10.| TMDS Clock +| 18.| +5V Power
3.| TMDS Data 2-| 11.| TMDS Clock Shield| 19.| Hot Plug Detect
4.| TMDS Data 1+| 12.| TMDS Clock-| |
5.| TMDS Data 1Shield| 13.| CEC| |
6.| TMDS Data 1-| 14.| Reserved (N.C. on device)| |
7.| TMDS Data 0+| 15.| SCL| |
8.| TMDS Data 0 Shield| 16.| SDA| |

20-Pin Color Display Signal Cable

15-Pin Color Display Signal Cable

Plug and Play

Plug & Play DDC2B Feature
This monitor is equipped with VESA DDC2B capabilities according to the VESA DDC STANDARD. It allows the monitor to inform the host system of its identity and, depending on the level of DDC used, communicate additional information about its display capabilities.
The DDC2B is a bi-directional data channel based on the I2C protocol. The host can request EDID information over the DDC2B channel.

References

• Homepage | AOC Monitors

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