Logitech MX Master 3 for Mac Advanced Wireless Mouse User Manual

Logitech MX Master 3 for Mac Advanced Wireless Mouse

User Manual

A high-performing tool designed for digital creators, MX Master 3 is a fast, precise, and comfortable mouse that helps you get the most of your Mac.

QUICK SETUP

Go to the interactive setup guide for quick interactive setup instructions

If you want more in-depth information, go to the ‘Detailed Setup’ below.

DETAILED SETUP

1. Make sure the mouse is turned on.
   The number 1 LED on the bottom of the mouse should blink quickly.
   NOTE: If the LED does not blink quickly, perform a long press for three seconds.

2. Connect using Bluetooth.
   Important
   FileVault is an encryption system available on some Mac computers. When enabled, it might prevent Bluetooth® devices from connecting with your computer if you have not yet logged in. If you have FileVault enabled, we recommend using a Logitech USB receiver to use your mouse. If you need more information, click here.

   • Open the Bluetooth settings on your computer to complete the pairing.
   • Click here for more details on how to do this on your computer. If you experience issues with Bluetooth, click here for Bluetooth troubleshooting.

3. Install Logitech Options Software.
   Download Logitech Options to use all the possibilities this mouse has to offer. To download and learn more about the possibilities go to logitech.com/options.

PAIR TO A SECOND COMPUTER WITH EASY-SWITCH

Your mouse can be paired with up to three different computers using the Easy- Switch button to change the channel.

1. A  short press  on the Easy-Switch button will allow you to  switch channels. Select the channel you want and go to the next step.
2. Press and hold  the Easy-Switch button for three seconds. This will put the mouse in  discoverable mode  so that it can be seen by your computer. The LED will start blinking fast.
3. Connect your mouse to your computer:
   Bluetooth:  Open the Bluetooth settings on your computer to complete the pairing. You can find more details here.

LEARN MORE ABOUT YOUR PRODUCT

Product Overview

MagSpeed adaptive scroll-wheel

The speed-adaptive scroll wheel shifts between two scrolling modes automatically. As you scroll faster, it will automatically shift from line-by- line scrolling to free-spinning.

• Line-by-line (ratchet) mode — ideal for precise navigation of items and lists.
• Hyper-fast (free-spin) mode — near-frictionless spinning, letting you fly through long documents and web pages.

Switch modes manually
You can also manually switch between modes by pressing the mode shift button.

By default, mode shift is assigned to the button on top of the mouse.
In the Logitech Options Software, you can decide to disable SmartShift if you prefer to stay in a single scrolling mode and always shift manually. You can also adjust the SmartShift sensitivity, which will change the speed required to automatically shift into free spinning.

Thumb wheel

Scroll side-to-side effortlessly with a stroke of your thumb.

Install Logitech Options software to extend thumb wheel capabilities:

• Adjust thumbwheel scrolling speed, and direction
• Enable app-specific settings for the thumbwheel
  • Zoom  in Microsoft Word and PowerPoint
  • Adjust  brush size  in Adobe Photoshop
  • Navigate your  timeline  in Adobe Premiere Pro
  • Switch between tabs  in the browser
  • Adjust  volume
  • Assign  custom keystrokes  to the wheel rotation (up and down)

Gesture Button
Install Logitech Options software to enable gestures.

To use the gesture button:

• Hold down the Gesture button while moving the mouse left, right, up, or down.

You can use gestures for desktop navigation, app management, pan and more. You can assign up to five different actions to the Gesture button. Or map gestures to other MX Master buttons, including the middle button or manual shift button.

Back/Forward buttons
Conveniently located, the back and forward buttons enhance navigation and simplify tasks.

To move back and forward:

• Install Logitech Options Software to enable back/forward buttons. You can download the software here.

In addition to enabling the buttons for use with Macs, Logitech Options software lets you map other useful functions to the buttons, including undo/redo, OS navigation, zoom, volume up/down, and more.

App-Specific Settings

Your mouse buttons can be assigned to perform different functions for different applications. For instance, you can assign the thumb wheel to do horizontal scrolling in Microsoft Excel and zoom in Microsoft PowerPoint.

When you install Logitech Options, you will have the possibility to install predefined app-specific settings that will adapt the mouse button behavior to be optimized in selected applications.

We’ve created the following app-specific settings for you:

Browser
(Chrome, Edge, Safari)| Open link in a new tab| Switch between tabs| Back / Forward
Microsoft Excel| Pan

(Hold and move the mouse)

| Horizontal scroll| Undo / Redo
Microsoft Word| Pan

(Hold and move the mouse)

| Zoom| Undo / Redo
Microsoft PowerPoint| Pan

(Hold and move the mouse)

| Zoom| Undo / Redo
Adobe Photoshop| Pan

(Hold and move the mouse)

| Brush size| Undo / Redo
Adobe Premiere Pro| Pan

(Hold and move the mouse)

| Horizontal timeline navigation| Undo / Redo
Apple Final Cut Pro| Pan

(Hold and move the mouse)

| Horizontal timeline navigation| Undo / Redo

With these settings, the Gesture button and the wheel mode-shift button keep the same functionality across all applications.

Each of these settings can be customized manually for any application.

Flow
Using Logitech Flow, you can work on multiple computers with a single MX Master 3.

You can use the mouse cursor to move from one computer to the next. You can even copy and paste between computers, and if you have a compatible Logitech keyboard, such as MX Keys, the keyboard will follow the mouse and switch computers at the same time.

You will need to install Logitech Options software on both computers and follow these instructions.

Battery

RECHARGE MX MASTER 3

• Connect one end of the provided charging cable to the USB-C port on the mouse and the other end to a USB power source.

A minimum of three minutes charging gives you enough power for a full day of use. Depending on how you use the mouse, a full charge can last up to 70 days*.

• Battery life may vary depending on user and operating conditions.

CHECK BATTERY STATUS

The LED light on the side of the mouse indicates battery status.

You can install Logitech Options software to receive battery status notifications, including low-charge warnings.

Specs & Details

Dimensions

Height : 4.92 in (124.9 mm)

Width : 3.32 in (84.3 mm)

Depth : 2.01 in (51 mm)

Weight : 4.97 oz (141 g)

Technical Specifications

Sensor Technology

• Darkfield high precision
• Nominal value : 1000 dpi
• DPI (Minimal and maximal value) : 200 to 4000 dpi (can be set in increments of 50 dpi)

Buttons

• 7 buttons (Left/Right-click, Back/Forward, App-Switch, Wheel mode-shift, Middle click)
• Scroll Wheel : Yes, with auto-shift
• Thumbwheel : Yes
• Gesture button : Yes

Wireless operating distance : 10 m (33ft)

Battery

• Rechargeable Li-Po (500 mAh) battery
• Get three hours of use from a one-minute quick charge.

Customization software

• Logi Options+

Warranty Information

1-Year Limited Hardware Warranty

Part Number

• 910-005693

FAQ – Frequently Asked Questions

Limitation on “zoom using scroll” when assigned to the gesture button****

A button can have one of the following two actions:
– Click — the task is performed the instant you press the button
– Hold — the button must be continuously pressed until the task is complete
By default, the  gesture  button is a hold action. Any other hold actions such as “zooming using the scroll wheel”, do not work when assigned to the gesture button.

Adobe Photoshop 22.3 incompatibility with Mac M1 computers and Logitech Options****

Logitech Options software is not compatible with the recent update from Adobe Photoshop 22.3, with native support for Apple M1 computers. We have not observed issues with Intel-based Mac computers.

Adobe Photoshop 22.3 has been confirmed to work with the Logitech Options plugin when you open it using Rosetta 2. Use the following steps:
1. Install the latest Logitech Options software.
2. Install Adobe Photoshop 22.3.
3. Connect any plugin-supported device.
4. Navigate to  Applications  >  Adobe Photoshop 2021  >  Adobe Photoshop 2021.
5. Right-click on Photoshop.
6. Select  Open using Rosetta.

The plugin actions should now work.

Unable to load extensions with Adobe Photoshop****

If you’re getting the error “LogiOptions extension could not be loaded because it was not properly signed”, please remove the Adobe Photoshop plugin and then add it again.

Logitech Keyboard, Presentation and Mice Software – macOS 11 (Big Sur) Compatibility****

Apple has announced a forthcoming update macOS 11 (Big Sur) due to be released in the fall of 2020.

Logitech Options
Version: 8.36.76

Fully Compatible

Click to learn more

|

Logitech Control Center (LCC)
Version: 3.9.14

Limited Full Compatibility

Logitech Control Center will be fully compatible with macOS 11 (Big Sur), but only for a limited compatibility period.

macOS 11 (Big Sur) support for Logitech Control Center will end early 2021.

Click to learn more

---|---

Logitech Presentation Software
Version: 1.62.2

Fully Compatible

|

Firmware Update Tool
Version: 1.0.69

Fully Compatible

Firmware Update Tool has been tested and is fully compatible with macOS 11 (Big Sur).

Unifying
Version: 1.3.375

Fully Compatible

Unifying software has been tested and is fully compatible with macOS 11 (Big Sur).

|

Solar App
Version: 1.0.40

Fully Compatible

Solar app has been tested and is fully compatible with macOS 11 (Big Sur).

Is MX Master 3 for Mac compatible with the Unifying Receiver?****

Yes, MX Master 3 for Mac is compatible with the Logitech Unifying receiver.
The Logitech Unifying wireless receiver is a USB dongle accessory that allows you to connect the mouse to the computer using USB. It can be useful if you prefer to avoid or cannot use the direct Bluetooth Low Energy connection.
It can be purchased here on the Logitech website or in selected retailers.
You will need to install Logitech Options Software and click on “Add Devices” in order to pair your MX Master 3 for Mac with the unifying receiver.

Mouse or keyboard stopped working during firmware update and blinks red and green****

If your mouse or keyboard stops working during a firmware update and starts to blink repeatedly red and green, this means the firmware update has failed.

Use the instructions below to get the mouse or keyboard working again. After you download the firmware, select how your device is connected, either using the receiver (Logi Bolt/Unifying) or Bluetooth and then follow the instructions.
1. Download the Firmware Update Tool specific to your operating system.
2. If your mouse or keyboard is connected to a  Logi Bolt/Unifying receiver, follow these steps. Otherwise, skip to Step 3.
– Make sure to use the Logi Bolt/Unifying receiver that originally came with your keyboard/mouse.
– If your keyboard/mouse uses batteries, please take the batteries out and put them back in or try replacing them.
– Unplug the Logi Bolt/Unifying receiver and reinsert it into the USB port.
– Turn off and on the keyboard/mouse using the power button/slider.
– Press any button on the keyboard/mouse to wake up the device.
– Launch the downloaded Firmware Update Tool and follow the on-screen instructions.
– If your keyboard/mouse still does not work, please reboot your computer and repeat the steps at least two more times.
3. If your mouse or keyboard is connected using  Bluetooth  and is still paired  to your Windows or macOS computer:Turn off and on your computer’s Bluetooth or reboot your computer.
– Turn off and on the keyboard/mouse using the power button/slider.
– Launch the downloaded Firmware Update Tool and follow the on-screen instructions.
– If your keyboard/mouse still does not work, please reboot your computer and repeat the steps at least two more times.

Do not remove the device pairing from the System Bluetooth or Logi Bolt when the device is blinking red and green.
If the issue persists, please contact our customer support team.

Bluetooth mouse or keyboard not recognized after reboot on macOS (Intel- based Mac) – FileVault****

If your Bluetooth mouse or keyboard does not reconnect after a reboot at the login screen and only reconnects after the login, this might be related to FileVault encryption.
When FileVault is enabled, Bluetooth mice and keyboards will only re-connect after login.
Potential solutions:
– If your Logitech device came with a USB receiver, using it will solve the issue.
– Use your MacBook keyboard and trackpad to login.
– Use a USB keyboard or mouse to login.
Note: This issue is fixed from macOS 12.3 or later on M1. Users with an older version might still experience it.

Logitech mouse AssistiveTouch pointer support on iPadOS****

Moving a pointer on iPadOS
iPad OS 13.1 lets you use a mouse as a pointer with the AssistiveTouch feature. This feature is intended to help people who have difficulty using the touch screen, but it can also be useful for advanced users. For example:

Getting things done on the go

A Logitech mobile mouse such as MX Anywhere 2S can be a good addition to the Logitech Slim Folio Pro Keyboard Case for productive sessions on the go. The mouse will be quite efficient for text editing, scrolling in spreadsheets and navigating between apps.

Working with multiple devices at your desk

Logitech multi-device keyboards and mice allow you to work on multiple computers, and tablets, and switch between them with the press of a button. You can start a report on your computer, and then switch to your iPad to write a quick message.

Presenting from your iPad

When presenting with your iPad connected to a large screen, Logitech Spotlight Presentation Remote lets you control your slides and point out precise areas of focus in your presentation by moving the iPadOS pointer. (Note: Logitech Presentation software cannot be installed on iPadOS. The Spotlight effect and other software-enabled features are not available on iPad).

How does it work?
The pointer looks like a circle, designed to simulate the touch of a finger. You can use the mouse as if you moved a finger on the screen. Clicking will be like tapping the screen with the finger.
The mouse can be connected using Bluetooth or the wireless USB dongle using a USB adapter. You will need to enable AssistiveTouch in the Accessibility settings. See more setup details below.

Which Logitech mice are supported?
Pointing, clicking, right-click and scrolling are supported on iPadOS 13.1 for most Logitech Bluetooth mice. The supported mice are MX Master 3, MX Master 2S, MX Anywhere 2S, MX Vertical, MX Ergo, M720 Triathlon Mouse, M585, and M350 Pebble Mouse.
NOTE: Logitech Options software and software-related features are not supported on iPadOS.

– Limitations
Enabling the pointer and the AssistiveTouch requires to go multiple levels into the iPad settings. See the setup instructions below.
– iPadOS is enabling pointer movement as an AssistiveTouch feature. This means that the behavior of the pointer will be like moving a finger on the screen, not like using a cursor on a computer.
– Scrolling direction is fixed to “natural scrolling” and cannot be changed. Scrolling doesn’t work in all applications.

Set up and use a Logitech mouse on iPad OS
Make sure you have iPadOS installed on your iPad iPadOS can be installed on the following devices:
– All iPad Pros
– iPad (5th and 6th generation)
– iPad mini (5th generation)
– iPad mini 4
– iPad Air (3rd generation)
– iPad Air 2

Bluetooth Pairing
1. Turn on your mouse and do a long-press on the Bluetooth Easy-Switch button.
2. The Bluetooth LED will start blinking quickly, indicating your mouse is in discoverable mode.
3. Complete the pairing in the Bluetooth settings on your iPad.

Enable the pointer
The pointer is enabled through the AssistiveTouch feature in iPadOS settings. To enable the pointer:
1. Go to  Settings  >  Accessibility  >  Touch.
2. Enable  AssistiveTouch.

You should see the following appear on your screen:
Pointer circle

The pointer appears when the mouse is connected. You can move this pointer with your mouse. When you click, it will act as a finger doing a tap on the screen

AssistiveTouch button

This is a shortcut to the AssistiveTouch top-level menu and allows you to go to the home screen.

Get the most out of your mouse on iPadOS
  Mouse button mapping
By default, the mouse buttons are assigned to the following actions:

Pointer Settings
You can change the tracking speed of the pointer:

You can also customize the size and color of the pointer:

Customize the mouse buttons
You can customize the actions that will be associated with the different mouse buttons:
1. Go to  Settings  >  Accessibility  >  Touch  >  Devices.

2. Select the connected device you want to customize.

3. You can also customize additional buttons to use the “Back” and “Forward” buttons of your Logitech Mouse to do things like showing Notifications or using the Dock.

Using the on-screen keyboard
Most of our mice have advanced buttons that are recognized by the system as keyboard shortcuts. Due to this, when a mouse is connected, the system believes that an external keyboard is also connected and the on-screen keyboard will disappear.
If you don’t use an external keyboard and want to keep using the on-screen keyboard, make sure that  Show Onscreen Keyboard  is enabled.

Forward or Back button does not work****

Likely Cause(s):
– Potential hardware issue
– Operating system or Logitech software settings
– Application-specific or Internet browser settings
– USB port issue
– Logitech Control Center was installed or updated on macOS Mojave 10.14 or later and user permissions have not been set. See Logitech Control Center permission prompts on macOS Mojave for more information.

Symptom(s):
– Single-click results in double-click
– Button gets stuck or responds intermittently
– The assigned function does not work
– The button doesn’t respond at all
– Forward or Back function behavior is erratic or does not work

Possible solutions:
1. Clean the button(s) with compressed air.
2. Verify the product or receiver is connected directly to the computer and not to a hub, extender, switch or something similar.
3. Unpair/repair or disconnect/reconnect hardware.
4. Upgrade firmware if available.
5. In Setpoint or Logitech Control Center:
– Assign a different function to the button. If it works, the problem is probably application-specific. If it doesn’t work, then it may be a hardware issue.
6. Windows only  — Try a different USB port. If it makes a difference, try updating the motherboard USB chipset driver.
7. Try on a different computer.
– Windows only  — if it works on a different computer, then the issue might be related to a USB chipset driver. If it doesn’t work on another computer, then it may be a hardware issue.
– Mac only  — if it works on a different Mac, then try to check for Mac OS X updates. If it doesn’t work in a different Mac, then it may be a hardware issue.

NOTE: If you have macOS Mojave 10.14 or later and the scroll wheel stopped working after you installed or updated Logitech Control Center update, please set the user permissions following these steps.

Manual or mode shift button does not work****

Likely Cause(s):
– Potential hardware issue
– Operating system or Logitech software settings
– Logitech Options was installed or updated on macOS Mojave 10.14 or later and user permissions have not been set. See Logitech Options permission prompts on macOS Mojave for more information.

Symptom(s):
– Manual or mode shift function does not work
– Ratched or hyper-fast mode does not work

Possible solutions:
1. Check if the setting in Logitech Options for Manual shift button (Mode shift) are correctly assigned following the steps here.
2. Assign a different function to the button. If it works, the problem is probably an application-specific issue. If it doesn’t work, then the problem may be due to a hardware issue.
3. Verify the device or receiver is connected directly to the computer and not to a hub, extender, switch or something similar.
4. Unpair/repair or disconnect/reconnect hardware.
5. Upgrade the firmware if one is available.
– Windows only  — try a different USB port. If it makes a difference, try updating the motherboard USB chipset driver.
Try on a different computer.
– Windows only  — if it works on a different computer, then the issue might be related to a USB chipset driver.

NOTE: If you have macOS Mojave 10.14 or later and the scroll wheel stopped working after you installed or updated Logitech Control Center update, please set the user permissions following these steps.

Middle or scroll button does not work****

Likely Cause(s):
– Potential hardware issue
– Operating system or software settings
– USB port issue
– Logitech Control Center was installed or updated on macOS Mojave 10.14 or later and user permissions have not been set. See Logitech Control Center permission prompts on macOS Mojave for more information.

Symptom(s):
– Single-click results in a double-click
– Middle-click scroll erratic behavior
– Button gets stuck or responds intermittently
– The assigned function does not work
– The button doesn’t respond at all

Possible solutions:
1. Clean the button with compressed air.
2. Verify the device or receiver is connected directly to the computer and not to a hub, extender, switch or something similar.
3. Unpair/repair or disconnect/reconnect hardware.
4. Upgrade firmware if available.
5.In Setpoint or Logitech Control Center.
– Adjust scroll settings
– Assign a different function to the scroll button
– Disable Smooth Scrolling
6. Please also check Erratic scrolling with SetPoint when using Chrome, Internet Explorer, or Windows 8 Start screen apps.
7. Windows only — try using a different USB port. If it makes a difference, try updating the motherboard USB chipset driver.
8. Try on a different computer:
– Windows only  — if it works on a different computer, then the issue might be related to a USB chipset driver. If it doesn’t work on a different computer, then it may be a hardware issue.
– Mac only  — if it works on a different Mac, then check for Mac OS X updates. If it doesn’t work in a different Mac, then it may be a hardware issue.

NOTE: If you have macOS Mojave 10.14 or later and the scroll wheel stopped working after you installed or updated Logitech Control Center update, please set the user permissions following these steps.

Backup device settings to the cloud in Logitech Options+****

INTRODUCTION
This feature on Logi Options+ allows you to backup the customization of your Options+ supported device automatically to the cloud after creating an account. If you are planning to use your device on a new computer or wish to go back to your old settings on the same computer, log into your Options+ account on that computer and fetch the settings you want from a backup to set up your device and get going.

HOW IT WORKS
When you are logged into Logi Options+ with a verified account, your device settings are automatically backed up to the cloud by default. You can manage the settings and the backups from the Backups tab under More settings of your device (as shown):

Manage settings and backups by clicking on  More  >  Backups:

AUTOMATIC BACKUP OF SETTINGS  — if the  Automatically create backups of settings for all devices  checkbox is enabled, any settings you have or modify for all of your devices on that computer are backed up to the cloud automatically. The checkbox is enabled by default. You can disable it if you don’t want the settings of your devices to be backed up automatically.

CREATE A BACKUP NOW  — this button allows you to backup your current device settings now, if you need to fetch them later.

RESTORE SETTINGS FROM BACKUP  — this button lets you view and restore all the available backups you have for that device that are compatible with that computer, as shown above.
The settings for a device are backed up for every computer that you have your device connected to and have Logi Options+ that you are logged into. Every time you make some modifications to your device settings, they get backed up with that computer name. The backups can be differentiated based on the following:

– Name of the computer. (Ex. John’s Work Laptop)
– Make and/or model of the computer. (Ex. Dell Inc., Macbook Pro (13-inch) and so on)
– The time when the backup was made
– The desired settings can then be selected and restored accordingly.

WHAT SETTINGS GET BACKED UP
– Configuration of all the buttons of your mouse
– Configuration of all the keys of your keyboard
– Point & Scroll settings of your mouse
– Any application-specific settings of your device

WHAT SETTINGS ARE NOT BACKED UP
– Flow settings
– Options+ app settings

Erratic cursor movement****

If you are experiencing erratic movement when you use your mouse, it may be due to the following:

Jittering or random movements
Likely cause:
– Dirty sensor lens
– Crack in the sensor lens

Jumping
Likely causes:
– Polling issue (firmware issue)
– Possible tracking height (mouse pad /surface tuning — software issue)

Drifting (in one direction, over lots of mouse movement)
Likely cause:
– Bad sensor placement (hardware issue) — may be able to solve with surface tuning (Gaming only)

Lagging (delayed cursor after mouse movement or missing cursor movement)
 Likely causes:
– Connection issue
– Interference issue

No movement
Likely causes:
– Surface tuning issue
– Break in Sensor circuit (PCB — hardware issue)
– Dead battery
– Bad wireless connection

Possible solutions
1. Make sure the battery is fully charged. Low or dead batteries can affect mouse movement.
2. Turn off your mouse or unplug the mouse from the computer and try cleaning the mouse sensor on the bottom with compressed air or a Q-tip.
3. Move the mouse closer to the USB receiver (if you have a wireless mouse). If your receiver is in the back of your computer, it may help to relocate the receiver to a front port. In some cases the receiver signal gets blocked by the computer case, causing a delay.
4. Keep other electrical wireless devices away from the USB receiver to avoid interferences.
5. Unpair/repair or disconnect/reconnect hardware (if you have a wireless mouse).
– If you have a Unifying receiver, identified by this logo,  see Unpair a mouse or keyboard from the Unifying receiver.
– If your receiver is non-Unifying, it cannot be unpaired. However, if you have a replacement receiver, you can use the Connection Utility software to perform the pairing.
6. Upgrade the firmware for your device if one is available.
7. Windows only — check if there are any Windows updates running in the background that may cause the delay.
8. Mac only — check if there are any background updates that may cause the delay.
9. Try your device on a different computer.

K eyboard/Mice – Buttons or keys do not work correctly****

Likely Cause(s):
– Potential hardware issue
– Operating system /software settings
– USB port issue

Symptom(s):
– Single-click results in double-click (mice and pointers)
– Repeating or strange characters when typing on the keyboard
– Button/key/control gets stuck or responds intermittently

Possible solutions:
1. Clean the button/key with compressed air.
2. Verify the product or receiver is connected directly to the computer and not to a hub, extender, switch or something similar.
3. Unpair/repair or disconnect/reconnect hardware.
4. Upgrade firmware if available.
– Windows only  — try a different USB port. If it makes a difference, try updating the motherboard USB chipset driver.
Try on a different computer.
– Windows only  — if it works on a different computer, then the issue might be related to a USB chipset driver.

*Pointing devices only:
– If you’re not sure if the problem is a hardware or software issue, try switching the buttons in the settings (left click becomes right click and right click becomes left click). If the problem moves to the new button it is a software setting or application issue and hardware troubleshooting cannot resolve it. If the problem stays with the same button it is a hardware issue.
– If a single-click always double-clicks, check the settings (Windows mouse settings and/or in Logitech SetPoint/Options/G HUB/Control Center/Gaming Software) to verify if the button is set to  Single Click is Double Click.

NOTE: If buttons or keys respond incorrectly in a particular program, verify if the problem is specific to the software by testing in other programs.

Unable to pair to Unifying receiver****

If you’re unable to pair your device to the Unifying receiver, please do the following:

STEP A:
1. Make sure the device is found in Devices and Printers. If the device is not there, follow steps 2 and 3.
2. If connected to a USB HUB, USB Extender or to the PC case, try connecting to a port directly on the computer motherboard.
3. Try a different USB port; if a USB 3.0 port was used previously, try a USB 2.0 port instead.

STEP B:
– Open Unifying Software and see if your device is listed there. If not, follow the steps to connect the device to a Unifying receiver.

Logitech Options permission prompts on macOS Monterey, macOS Big Sur, macOS Catalina, and macOS Mojave****

– Logitech Options permission prompts on macOS Monterey and macOS Big Sur
– Logitech Options permission prompts on macOS Catalina
– Logitech Options permission prompts on macOS Mojave
– Download the latest version of Logitech Options software.

Logitech Options permission prompts on macOS Monterey and macOS Big Sur****

For official macOS Monterey and macOS Big Sur support, please upgrade to the latest version of Logitech Options (9.40 or later).
Starting with macOS Catalina (10.15), Apple has a new policy that requires user permission for our Options software for the following features:

– Bluetooth Privacy prompt  needs to be accepted to connect Bluetooth devices through Options.
– Accessibility  access is needed for scrolling, gesture button, back/forward, zoom, and several other features.
– Input monitoring  access is needed for all the features enabled by the software such as scrolling, gesture button, and back/forward among others for devices connected via Bluetooth.
– Screen recording  access is needed to capture screenshots using a keyboard or a mouse.
– System Events  access is needed for the Notifications feature and Keystroke assignments under different applications.
– Finder  access is needed for the Search feature.
– System Preferences  access if needed for launching Logitech Control Center (LCC) from Options.

Bluetooth Privacy prompt
When an Options supported device is connected with Bluetooth/Bluetooth Low Energy, launching the software for the first time will show the below pop-up for Logi Options and Logi Options Daemon:

Once you click  OK , you will be prompted to enable the checkbox for Logi Options in  Security & Privacy >  Bluetooth.
When you enable the checkbox, you will see a prompt to  Quit & Reopen. Click on  Quit & Reopen for the changes to take effect.

Once the Bluetooth Privacy settings are enabled for both Logi Options and Logi Options Daemon, the  Security & Privacy tab will appear as shown:

Accessibility Access
Accessibility access is needed for most of our basic features such as scrolling, gesture button functionality, volume, zoom, and so on. The first time you use any feature that requires accessibility permission, you’ll be presented with the following prompt:

To provide access:
1. Click  Open System Preferences.
2. In System Preferences, click the lock at the bottom left corner to unlock.
3. In the right panel, check the boxes for  Logitech Options  and Logitech Options Daemon.

If you already clicked  Deny , follow these steps to manually allow access:
1. Launch System Preferences.
2. Click  Security & Privacy, then click the  Privacy  tab.
3. In the left panel, click  Accessibility  and then follow steps 2-3 above.

Input Monitoring Access
Input monitoring access is needed when devices are connected using Bluetooth for all features enabled by the software such as scrolling, gesture button, and back/forward to work. The following prompts will be displayed when access is needed:

1. Click  Open System Preferences.
2. In System Preferences, click the lock at the bottom left corner to unlock.
3. In the right panel, check the boxes for  Logitech Options  and Logitech Options Daemon.

4. After you check the boxes, select  Quit Now  to restart the application and allow the changes to take effect.

If you already clicked  Deny , please do the following to allow access manually:
1. Launch System Preferences.
2. Click Security & Privacy, and then click the Privacy tab.
3. In the left panel, click Input Monitoring and then follow steps 2-4 from above.

Screen Recording Access
Screen recording access is needed to capture screenshots using any supported device. You’ll be presented with the prompt below when you first use the screen capture feature:

1. Click  Open System Preferences.
2. In System Preferences, click the lock at the bottom left corner to unlock.
3. In the right panel, check the box for  Logitech Options Daemon.

4. Once you check the box, select  Quit Now  to restart the application and allow the changes to take effect.

If you already clicked  Deny , use the following steps to allow access manually:
1. Launch  System Preferences.
2. Click  Security & Privacy, then click the  Privacy  tab.
3. In the left panel, click on  Screen Recording  and follow steps 2-4 from above.

System Events prompts
If a feature requires access to a specific item like System Events or Finder, you will see a prompt the first time you use this feature. Please note that this prompt appears only once to request access for a specific item. If you deny access, all the other features that need access to the same item will not work and another prompt will not be shown.

Please click  OK  to allow access for Logitech Options Daemon so that you can continue to use these features.

If you already clicked on  Don’t Allow , use the following steps to allow access manually:
1. Launch  System Preferences.
2. Click  Security & Privacy.
3. Click the  Privacy  tab.
4. In the left panel, click  Automation  and then check the boxes under Logitech Options Daemon  to provide access. If you are unable to interact with the checkboxes, please click the lock icon on the bottom left corner and then check the boxes.

NOTE: If a feature still doesn’t work after you grant access, please reboot the system.

Logitech Options permission prompts on macOS Catalina****

For official macOS Catalina support, please upgrade to the latest version of Logitech Options (8.02 or later).
Starting with macOS Catalina (10.15), Apple has a new policy that requires user permission for our Options software for the following features:

– Accessibility  access is needed for scrolling, gesture button, back/forward, zoom and several other features
– Input monitoring  (new) access is needed for all the features enabled by the software such as scrolling, gesture button and back/forward among others for devices connected via Bluetooth
– Screen recording  (new) access is needed to capture screenshots using a keyboard or a mouse
– System Events  access is needed for Notifications feature and Keystroke assignments under different applications
– Finder  access is needed for the Search feature
– System Preferences  access if needed for launching Logitech Control Center (LCC) from Options

Accessibility Access
Accessibility access is needed for most of our basic features like scrolling, gesture button functionality, volume, zoom, and so on. The first time you use any feature that requires accessibility permission, you’ll be presented with the following prompt:

To provide access:
1. Click  Open System Preferences.
2. In  System Preferences , click the lock at the bottom left corner to unlock.
3. In the right panel, check the boxes for  Logitech Options  and Logitech Options
Daemon.

If you already clicked ‘Deny’, do the following to allow access manually:
1. Launch System Preferences.
2. Click  Security & Privacy, then click the  Privacy  tab.
3. In the left panel, click  Accessibility  and then follow steps 2-3 above.

Input Monitoring Access
Input monitoring access is needed when devices are connected using Bluetooth for all features enabled by the software such as scrolling, gesture button and back/forward to work. The following prompts will be displayed when access is needed:

1. Click  Open System Preferences.
2. In  System Preferences , click the lock at the bottom left corner to unlock.
3. In the right panel, check the boxes for  Logitech Options  and Logitech Options Daemon.

After you check the boxes, select  Quit Now  to restart the application and allow the changes to take effect.

 If you already clicked ‘Deny’, please do the following to allow access manually:
1. Launch System Preferences.
2. Click  Security & Privacy, and then click the  Privacy  tab.
3. In the left panel, click  Input Monitoring  and then follow steps 2-4 from above.

Screen Recording Access
Screen recording access is needed to capture screenshots using any supported device. You’ll be presented with the prompt below when you first use the screen capture feature.

1. Click  Open System Preferences.
3. In  System Preferences , click the lock at the bottom left corner to unlock.
4. In the right panel, check the box for  Logitech Options Daemon.
4. Once you check the box, select  Quit Now  to restart the application and allow the changes to take effect.

If you already clicked ‘Deny’, use the following steps to allow access manually:
1. Launch System Preferences.
2. Click  Security & Privacy, then click the  Privacy  tab.
3. In the left panel, click on  Screen Recording  and follow steps 2-4 from above.

System Events prompts
If a feature requires access to a specific item like System Events or Finder, you will see a prompt the first time you use this feature. Please note that this prompt appears only once to request access for a specific item. If you deny access, all the other features that need access to the same item will not work and another prompt will not be shown.

Please click on  OK  to allow access for Logitech Options Daemon so that you can continue to use these features.

If you already clicked on Don’t Allow, use the following steps to allow access manually:
1. Launch System Preferences.
2. Click  Security & Privacy.
3. Click the  Privacy  tab.
4. In the left panel, click  Automation  and then check the boxes under Logitech Options Daemon  to provide access. If you are unable to interact with the checkboxes, please click the lock icon on the bottom left corner and then check the boxes.

NOTE: If a feature still doesn’t work after you grant access, please reboot the system.
– Click here for information on macOS Catalina and macOS Mojave permissions on Logitech Control Center.
– Click here for information on macOS Catalina and macOS Mojave permissions on Logitech Presentation software.

Logitech Options permission prompts on macOS Mojave****

For official macOS Mojave support, please upgrade to the latest version of Logitech Options (6.94 or later).

Starting with macOS Mojave (10.14), Apple has a new policy that requires user permission for our Options software for the following features:
– Accessibility access is needed for scrolling, gesture button, back/forward, zoom and several other features
– Notifications feature and keystroke assignments under different applications need access to System Events
– Search feature needs access to Finder
– Launching Logitech Control Center (LCC) from Options requires access to System Preferences
– The following are the user permissions the software needs for you to get complete functionality for your Options-supported mouse and/or keyboard.

Accessibility Access
Accessibility access is needed for most of our basic features like scrolling, gesture button functionality, volume, zoom, and so on. The first time you use any feature that requires accessibility permission, you’ll see a prompt as shown below.

Click  Open System Preferences  and then turn on the checkbox for Logitech Options Daemon.

In case you clicked  Deny , use the following steps to allow access manually:
1. Launch System Preferences.
2. Click on  Security & Privacy.
3. Click the  Privacy  tab.
4. In the left panel, click on  Accessibility  and check the boxes under Logitech Options Daemon to provide access (as shown below). If you are unable to interact with the checkboxes, please click the lock icon on the bottom left corner and then check the boxes.

System Events prompts
If a feature requires access to any specific item such as System Events or Finder, you will see a prompt (similar to the screenshot below) the first time you use this feature. Please note that this prompt appears only once, requesting access for a specific item.  If you deny access, all the other features that need access to the same item will not work and another prompt will not be shown.

Click  OK  to allow access for Logitech Options Daemon so that you can continue to use these features.

In case you clicked  Don’t Allow , use the following steps to allow access manually:
1. Launch System Preferences.
2. Click  Security & Privacy.
3. Click the  Privacy  tab.
4. In the left panel, click  Automation  and then check the boxes under Logitech Options Daemon to provide access (as shown below). If you are unable to interact with the checkboxes, please click the lock icon on the bottom left corner and then check the boxes.

NOTE: If a feature still doesn’t work after you grant access, please reboot the system.

USB receiver does not work or is not recognized****

If your device stops responding, confirm that the USB receiver is working properly.

The steps below will help to identify if the issue is related to the USB receiver:
1. Open  Device Manager  and make sure your product is listed.
2. If the receiver is plugged into a USB hub or extender, try plugging it into a port directly on the computer
3. Windows only  — try a different USB port. If it makes a difference, try updating the motherboard USB chipset driver.
4. If the receiver is Unifying, identified by this logo,   open Unifying Software and check if the device is found there.
5. If not, follow the steps to connect the device to a Unifying receiver.
6. Try using the receiver on a different computer.
7. If it’s still not working on the second computer, check Device Manager to see if the device is recognized.

If your product is still not recognized, the fault is most likely related to the USB receiver rather than the keyboard or mouse.

Flow network setup check for Mac****

If you are having difficulty establishing a connection between two computers for Flow, follow these steps:
1. Check both systems are connected to the internet:
– On each computer, open a web browser and check the internet connection by navigating to a webpage.
2. Check that both computers are connected to the same network:
– Open the Terminal: For Mac, open your  Applications  folder, then open the  Utilities  folder. Open the Terminal application.
– In the Terminal, type:  Ifconfig
– Check and note the  IP address  and  Subnet mask. Make sure that both systems are in the same Subnet.
3. Ping the systems by IP address and make sure that ping works:
– Open the Terminal and type  ping   [Where the <IP address is the IP address of the other computer noted in Step 2 above]– Check that the Firewall and Ports are correct:
Ports used for Flow:
TCP : 59866
UDP : 59867,59868
1. Open the Terminal and type the following cmd to show the ports in use:
> sudo lsof +c15|grep IPv4
2. This is the expected result when Flow is using the default ports:
NOTE: Normally Flow uses the default ports but if those ports are already in use by another application Flow might use other ports.
3. Check that the Logitech Options Daemon is added automatically when Flow is enabled:
– Go to  System Preferences  >  Security & Privacy
– In  Security & Privacy go to the  Firewall  tab. Make sure the Firewall is on, then click on  Firewall Options. (NOTE: You may have to click the lock in the bottom left corner to make changes which will prompt you to enter the account password.)
NOTE: On macOS, the firewall default settings automatically allow ports opened by signed apps through the firewall.  As Logi Options is signed it should be added automatically without prompting the user.
4. This is the expected result: The two “Automatically allow” options are checked by default. The “Logitech Options Daemon” in the list box is added automatically when Flow is enabled.
5. If Logitech Options Daemon is not there, try the following:
– Uninstall Logitech Options
– Reboot your Mac
– Install Logitech Options again
6. Disable Antivirus and reinstall:
– Try disabling your Antivirus program first, then reinstall Logitech Options.
– Once Flow is working, re-enable your Antivirus program.

Compatible Antivirus Programs

Resolve Bluetooth Wireless issues on macOS****

These troubleshooting steps go from easy to more advanced.
Please follow the steps in order and check if the device works after each step.

Make sure you have the latest version of macOS
Apple is regularly improving the way macOS handles Bluetooth devices.
Click here for instructions on how to update macOS.

Make sure you have the right Bluetooth parameters
1. Navigate to the Bluetooth preference pane in  System Preferences :
– Go to  Apple Menu  >  System Preferences  >  Bluetooth
2. Make sure that Bluetooth is turned  On.
3. In the bottom-right corner of the Bluetooth Preference window, click Advanced.
4. Make sure all three options are checked:
– Open Bluetooth Setup Assistant at startup if no keyboard is detected
– Open Bluetooth Setup Assistant at startup if no mouse or trackpad is detected
– Allow Bluetooth devices to wake this computer
NOTE: These options ensure that Bluetooth-enabled devices can wake your Mac and that the OS Bluetooth Setup Assistant will launch if a Bluetooth keyboard, mouse or trackpad is not detected as connected to your Mac.
5. Click  OK.

Restart the Mac Bluetooth Connection on your Mac
1. Navigate to the Bluetooth preference pane in System Preferences:
– Go to  Apple Menu  >  System Preferences  >  Bluetooth
2. Click  Turn Bluetooth Off.
3. Wait a few seconds, and then click  Turn Bluetooth On.
4. Check to see if the Logitech Bluetooth device is working. If not, go to the next steps.

Remove your Logitech device from the list of devices and try to pair again
1. Navigate to the Bluetooth preference pane in System Preferences:
– Go to  Apple Menu  >  System Preferences  >  Bluetooth
2. Locate your device in the  Devices  list, and click on the “ x ” to remove it.

3. Re-pair your device by following the procedure described here.

Disable the hand-off feature
In some cases, disabling the iCloud hand-off functionality can help.
1. Navigate to the General preference pane in System Preferences:
– Go to  Apple Menu  >  System Preferences  >  General
2. Make sure  Handoff  is unchecked. 
Reset the Mac’s Bluetooth settings
WARNING: This will reset your Mac, and cause it to forget all of the Bluetooth devices you have ever used. You will need to re-configure each device.

1. Make sure Bluetooth is enabled and that you can see the Bluetooth icon in the Mac Menu Bar at the top of the screen. (You’ll need to check the box Show Bluetooth in menu bar  in the Bluetooth preferences).
2. Hold down the  Shift and  Option keys, and then click the Bluetooth icon in the Mac Menu Bar.

3. The Bluetooth menu will appear, and you will see additional hidden items in the drop-down menu. Select  Debug and then  Remove all devices. This clears the Bluetooth device table and you’ll then need to reset the Bluetooth system.
4. Hold down the  Shift and  Option keys again, click on the Bluetooth menu and select  Debug >  Reset the Bluetooth Module.
5. You will now need to repair all your Bluetooth devices following standard Bluetooth pairing procedures.

To re-pair your Logitech Bluetooth device:
NOTE: Make sure all your Bluetooth devices are on and have enough battery life before you re-pair them.

When the new Bluetooth Preference file is created, you’ll need to re-pair all your Bluetooth devices with your Mac. Here’s how:

1. If the Bluetooth Assistant starts up, follow the onscreen instructions and you should be ready to go. If the Assistant doesn’t appear, go to Step 3.
2. Click  Apple >  System Preferences , and select the Bluetooth Preference pane.
3. Your Bluetooth devices should be listed with a Pair button next to each unpaired device. Click  Pair to associate each Bluetooth device with your Mac.
4. Check to see if the Logitech Bluetooth device is working. If not, go to the next steps.

Delete your Mac’s Bluetooth Preference List
The Mac’s Bluetooth Preference List may be corrupted. This preference list stores all the Bluetooth devices pairings and their current states. If the list is corrupted, you’ll need to remove your Mac’s Bluetooth Preference List and re-pair your device.

NOTE: This will delete all pairing for your Bluetooth devices from your computer, not just Logitech devices.

1. Click  Apple >  System Preferences , and select the Bluetooth Preference pane.
2. Click  Turn Bluetooth Off.
3. Open a Finder window and navigate to the /YourStartupDrive/Library/Preferences folder. Press  Command-Shift-G  on your keyboard and enter  /Library/Preferences  in the box.
Typically this will be in  /Macintosh HD/Library/Preferences. If you changed the name of your startup drive, then the first part of the pathname above will be that [Name]; for example,  [Name]/Library/Preferences.
4. With the Preferences folder open in the Finder, look for the file called com.apple.Bluetooth.plist. This is your Bluetooth Preference List. This file could be corrupted and cause problems with your Logitech Bluetooth device.
5. Select the  com.apple.Bluetooth.plist  file and drag it to the desktop.
NOTE: This will create a backup file on your desktop if you ever want to go back to the original setup. At any point, you can drag this file back to the Preferences folder.
6. In the Finder window that is open to the /YourStartupDrive/Library/Preferences folder, right-click the com.apple.Bluetooth.plist  file and select  Move to Trash  from the pop-up menu.
7. If you are asked for an administrator password to move the file to the trash, enter the password and click  OK.
8. Close any open applications, then restart your Mac.
9. Re-pair your Logitech Bluetooth device.

Bluetooth troubleshooting for Logitech Bluetooth Mice, Keyboards and Presentation remotes****

Bluetooth troubleshooting for Logitech Bluetooth Mice, Keyboards and Presentation remotes
Try these steps to fix issues with your Logitech Bluetooth device:

Logitech Bluetooth device doesn’t connect with computer, tablet or phone

Bluetooth allows you to connect your device wirelessly to your computer without using a USB receiver. Follow these steps to connect via Bluetooth.

Check if your computer is compatible with the latest Bluetooth technology

The latest generation of Bluetooth is called Bluetooth Low Energy and is not compatible with computers that have an older version of Bluetooth (called Bluetooth 3.0 or Bluetooth Classic).

NOTE: Computers with Windows 7 cannot connect with devices that use Bluetooth Low Energy.
1. Make sure that your computer has a recent operating system:
– Windows 8 or later
– macOS 10.10 or later
2. Check if your computer hardware supports Bluetooth Low Energy. If you don’t know, click here for more information.

Set your Logitech device in ‘pairing mode’
In order for the computer to see your Logitech device, you need to put your Logitech device in discoverable mode or pairing mode.

Most Logitech products are equipped with a Bluetooth button or Bluetooth key and have a Bluetooth status LED.
– Make sure your device is turned ON
– Hold down the Bluetooth button for three seconds, until the LED starts blinking rapidly. This indicates that the device is ready for pairing.

See the Support page for your product to find more information on how to pair your specific Logitech device.

Complete the pairing on your computer
You will need to complete the Bluetooth pairing on your computer, tablet or phone.
See Connect your Logitech Bluetooth device for more information on how to do this depending on your operating system (OS).

My Logitech Bluetooth device frequently gets disconnected or laggy

Follow these steps if you experience disconnections or lag with your Logitech Bluetooth device.

Troubleshooting checklist
1. Make sure that Bluetooth is  ON or enabled on your computer.
2. Make sure your Logitech product is  ON.
3. Make sure that your Logitech device and computer are  within close proximity of each other.

Try moving away from metal and other sources of wireless signal.
Try moving away from:
– Any device that could emit wireless waves: Microwave, cordless phone, baby monitor, wireless speaker, garage door opener, WiFi router
– Computer power supplies
– Strong WiFi signals (learn more)
– Metal or metal wiring in the wall

5. Check the battery  of your Logitech Bluetooth product. Low battery power can adversely affect connectivity and overall functionality.
6. If your device has removable batteries,  try removing and re-inserting the batteries in your device.
7. Make sure your operating system (OS) is up to date.

Advanced troubleshooting
If the problem still persists, you will need to follow specific steps based on your device OS:
Click on the link below to resolve Bluetooth wireless issues on:
– Windows
– Mac OS X

Send a feedback report to Logitech
Help us improve our products by submitting a bug report using our Logitech Options Software:
1. Open Logitech Options.
2. Click  More.
3. Select the problem you see and then click  Send feedback report.

Troubleshooting for power and charging Issues****

Symptom(s):
– Device does not power on
– Device powers on intermittently
– Battery compartment damage
– Device does not charge

Likely Cause(s):
– Dead batteries
– Potential internal hardware issue

Possible solutions:
1. Recharge the device if it’s rechargeable.
2. Replace with new batteries. If this doesn’t resolve the problem, check the battery compartment for possible damage or corrosion:
– If you find damage, please contact Support.
– If there’s no damage, there could be a hardware issue.
3. If possible, try with a different USB charging cable or cradle and connect to a different power source.
4. If the device powers on intermittently there could be a break in the circuit. This could cause a possible hardware issue.

Troubleshooting for connection issues****

Symptom(s):
– Device connection drops
– Device doesn’t wake up computer after sleep
– Device is laggy
– Delay when using the device
– Device cannot be connected at all

Likely Cause(s):
– Low battery levels
– Plugging the receiver into a USB hub or other unsupported device such as a KVM switch
NOTE: Your receiver must be plugged directly into your computer.
– Using your wireless keyboard on metal surfaces
– Radio frequency (RF) interference from other sources, such as wireless speakers, cell phones, and so on
– Windows USB port power settings
– Potential hardware issue (device, batteries or receiver)

Troubleshooting steps for:
– Wired devices
– Wireless devices: Unifying and non-Unifying devices
– Wireless devices: Bluetooth devices****

Wired devices****

1. Plug the device into a different USB port on your computer. If possible, don’t use a USB hub or other similar device. If using a different USB port works, try updating the motherboard USB chipset driver.
2. Windows only — Disable USB Selective Suspend:
– Click  Start  >  Control Panel  >  Hardware and Sound  > Power Options  >  Change Plan Settings  >  Change Advanced Power Settings  >  USB Settings  >  USB Selective Suspend Setting.
– Change both settings to  Disabled.
3. Update firmware if available.
4. Try testing the device on a different computer.

Unifying and non-Unifying devices****

1. Verify the product or receiver is connected directly to the computer and not to a hub, extender, switch or something similar.
2. Move the device closer to the USB receiver. If your receiver is in the back of your computer, it may help to relocate the receiver to a front port. In some cases the receiver signal gets blocked by the computer case, causing a delay.
3. Keep other electrical wireless devices away from the USB receiver to avoid interference.
4. Unpair/repair or disconnect/reconnect hardware:
– If you have a Unifying receiver, identified by this logo,   see Unpair a mouse or keyboard from the Unifying receiver.
– If your receiver is non-Unifying, it cannot be unpaired. However, if you have a replacement receiver, you can use the Connection Utility software to perform the pairing.
5. Update the firmware for your device if available.
6. Windows only  — check if there are any Windows updates running in the background that may cause the delay.
7. Mac only  — check if there are any background updates that may cause the delay.
8. Try on a different computer.

Bluetooth devices****

Please try the steps to fix issues with your Logitech Bluetooth device here.

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