Pimax Portal 4K Hybrid VR Gaming System User Guide

Pimax Portal 4K Hybrid VR Gaming System

Product Information

Product Introduction

The Portal is a versatile device that offers a 6DOF VR experience (for VR kit only). It comes with various modes, including Tablet and VR mode, allowing users to switch between different usage scenarios. The device is equipped with buttons for easy navigation and control. The package contents include the necessary components for setup and charging.

Specifications
For detailed specifications, please refer to the product manual.

Product Usage Instructions

Quick Guide

• Setup
  To set up the Portal, follow the instructions provided in the manual.

• Charging
  Before using the Portal, make sure to charge it fully using the included charging cable.

• Power On
  To power on the Portal, press and hold the power button until the device turns on.

• Buttons
  The Portal is equipped with buttons for navigation and control.
  Refer to the manual for detailed information on each button’s functionality.

Switching Modes

• Tablet Mode
  To switch to Tablet mode, follow the instructions provided in the manual.

• VR Mode
  To switch to VR mode, follow the instructions provided in the manual.

Switching Between Controller Modes

The Portal offers different controller modes. Refer to the manual for instructions on how to switch between these modes.

Issues
If you encounter any issues while using the Portal, refer to the troubleshooting section in the manual for possible solutions.

Product Introduction

• The Pimax Portal handheld device is a high-performance, highly reliable, portable, fanless, and touch-enabled multifunctional tablet computer product that combines tablet mode, VR mode, and display mode. In addition to the tablet functionality for general entertainment and office computing, it can also be configured with accessories such as magnetic game controllers, wristbands, and VR boxes for combined use.
• This product comes with the Android 10 operating system and features high-performance Qualcomm Snapdragon XR2 processor with 8GB of standard operating memory that cannot be expanded. There are two versions available for storage capacity, 128GB and 256GB, which can be further expanded through a TF card with a maximum capacity of 1TB. The entire device features a sealed, fanless, and ultra-thin design for easy portability.
• This product is suitable for meeting the lightweight office and entertainment needs of most people; it is especially suitable for heavy-duty technology gamers who have high requirements for image quality and positioning experience, as well as professionals who require virtual reality technology assistance in their work.

Package contents

• 1 x Portal tablet main unit
• 1 x Magnetic game controller (left)
• 1 x Magnetic game controller (right)
• 1 × USB-C charging cable
• 1 x Handheld VR Kit (optional)
• 1 x View VR headset (optional)

Precautions before use

• This product uses magnetic connection for the controller and the main unit. Please avoid placing your hands or other body parts between the magnetic game controller and the main unit to prevent getting pinched.
  Before using the VR mode of this product, please make sure to check the surrounding environment and reserve at least a 2m x 2m space. Before use, make sure that your body feels comfortable and the surrounding environment is safe. Especially when wearing the headset and moving indoors, try to avoid accidents as much as possible.

• It is not recommended for children under 12 years old to use the VR mode of this product. Please place the headset accessories (if any) in a place that children cannot reach. Adolescents over 12 years old should use the VR mode under adult supervision to avoid accidents.

• Direct exposure of the headset lenses to ultraviolet rays or sunlight may cause permanent screen damage. Please avoid this situation.
  This type of screen damage is not covered by the warranty.

• This product does not have built-in nearsighted adjustment function. Nearsighted users should wear glasses to use and try to avoid scratching or damaging the optical lenses of the headset with nearsighted glasses. It is recommended to pay attention to the protection of optical lenses when using and storing the product to avoid scratches from sharp objects.

• When using the VR Kit with the controller (if any), please use the wrist strap to avoid accidents caused by the controller slipping out of your hand.

• Long-term use of VR mode may cause slight dizziness or eye fatigue. It is recommended to take appropriate rest to relieve discomfort.

6DOF VR Experience (for vr kit only)

• It is recommended to prepare a clean and safe experience space that is not less than 2×2 meters; keep the room bright and avoid using it in spaces with only monochrome walls or large reflective surfaces such as glass, mirrors, and spaces with many moving images and objects.
• Sot up the play arca according to the on-screen prompts after turning on the device. This product can track the motion status of the headset and the controllers in the forward, backward, left, right, up, down, and rotation directions. Your body movements in reality will be reflected in real-time in the virtual world.
  WARNING
  The virtual safety area reminder function of this product cannot fully guarantee your safety within the set area. Please always pay attention to the safety situation around you.

Specifications

Display

| 5.5″ display
Maximum effective resolution: 3840×2160
Maximum frame rate at maximum resolution: 144
Maximum color depth: 8-bit
Brightness: 400 nit
Contrast ratio: 1000:1
Touchscreen| 5 points touchscreen
1/0 interface| 1 x USB Type-C
Size| 225mm (length) x 89mm (width) x 14.2mm (thickness)
Weight| 367g

Temperature

| Operating temperature: 0°C to 45°C with surface airflow
Storage temperature: -30°C to 70°C
Humidity| 95% @ 40°C (non-condensing)
Charging| 5Vdc 3A / 9Vdc 2A
Battery| 3960mAh

Quick Guide

Setup

1. Tablet Mode
   • Connect the magnetic controller (left) / magnetic controller (right) to the side of the console as shown in the figure.
   • Both the controller and the console have magnets, and they will automatically adsorb when the direction is correct and the distance is close.
   • Please be careful not to place your hands or other body parts between the console and the magnetic controller to avoid pinching.
2. VR Mode
   • Before using in VR mode, the magnetic controller needs to be removed first.
   • Insert the Portal console into the View headset, paying attention to the direction. The screen of the Portal console and the lens of the View headset should face the same side.
   • After insertion, pull up the elastic band and wrap it around the buckle to further secure it.

Charging

• Connect the Portal to the charger via a Type-C data cable to charge the console.
  The Portal console supports standard USB charging and Qualcomm QC fast charging protocol, with a maximum charging power of 18W.
  Magnetically attach the magnetic controller to the sides of the console to charge the controller.

Power On
To turn on the device, press and hold the power button at the top when it is turned off.

Buttons

pairing mode
L: 12+14                 /                 R: 30+32| Long press 4s| Unpair paired controller

L: 14   /           R: 32

| Long press 7.5s| Restart the controller
Short press 1s| Turn on/Wake up the controller
12| Click| Back
13| Click| Home
14| Click| TBD
30| Click| TBD
31| Click| Select
32| Click| Start
01| Click| Customizable
02| Click| Customizable
19| Click| Customizable
20| Click| Customizable
30| Press| Call Toolbox
30| Double Press| Screenshot
30+01| Press at same time| Volume –
30+02| Press at same time| Volume+

pairing mode
L: 12+14   /                 R: 30+32| Long press                4s| Unpair paired controller
13| Double Click| Back to main menu

L: 14   /   R: 32

| Long press                7.5s| Restart the controller
Short press                1s| Turn on/Wake up the controller
11| Click| System
10| Click| pi/Home
09| Click| Volume+
08| Click| Volume-
02| Click| In game-X
01| Click| In game-Y
20| Click| In game-B
19| Click| In game-A
07| Click| Left Stick-Click
04| Click| Left Stick-UP
03| Click| Left Stick-DOWN
06| Click| Left Stick-LEFT
05| Click| Left Stick-RIGHT
29| Click| Right Stick-Click
26/22| Click| Right Stick-UP
25/21| Click| Right Stick-DOWN
28/24| Click| Right Stick-LEFT
27/23| Click| Right Stick-RIGHT

 Switching Modes

Tablet -› VR

• Select VR icon on Tablet
• Enjoy VR

VR - > Tablet
To switch from VR mode to tablet mode:

1. Remove the Portal console from the View headset.
2. Click OK.

Switching Between Controller Modes

• Select the icon at the lower-left corner of the desktop to enter the Portal settings.
• Select “Devices.”
• Click to select the controller connection mode you want.
• Controller mode: This is the default mode in console form and can also be used to play traditional games in VR mode.
• Multiplayer mode: This mode treats the magnetic controller (left) and magnetic controller (right) as independent controllers, suitable for multiplayer scenarios.VR mode: This is the default mode in VR form, where the magnetic controller is used as the form of the separated VR controller for 6-degree-of-freedom VR games.

Issues

Controller Issues

1. The Controller Is Not Responding

   • Please make sure the controller is paired with the console properly.
     Please make sure the controller has power. Attach the controller to the side of the console or the Dock to charge it.

   • Press and hold the “Button 14” on the left controller or “Button 32” on the right controller for 3 seconds to wake up the controller.

2. The Controller Keeps Vibrating Or Other Abnormalities Occur
   Press and hold “Button 14” on the left controller or “Button 32” on the right controller for 20 seconds and then release it to reset the controller.

System Crash
Long press power button for 4 seconds to force shut down, then reboot your Portal.

Product Care

The facial foam pad of this product can be replaced by yourself. If you need to purchase it separately, please contact customer service or
Pimax authorized agents or sales representatives.

Lens Care
When using or storing the product, please be careful to avoid any hard objects touching the lens to prevent scratches. Use a glasses cloth dipped in a small amount of water or a disinfectant wipe that does not contain alcohol to clean the lens. (Do not use alcohol to clean the lens as it may cause it to crack.)

WARNING
Please do not use alcohol to wipe the lens, as it may damage the coating on the lens.

Face Cleansing With Cotton Pads
Please use disinfectant wipes (which can contain alcohol) or a microfiber cloth dipped in a small amount of 75% concentration alcohol to gently wipe the surface and surrounding area of the material that comes in contact with the skin until it is slightly damp, and then leave it for 5 minutes or more before allowing it to air dry naturally (do not expose to direct sunlight).

CAUTION READ CAREFULLY
The foam facial interface will begin to exhibit signs of wear and tear after repeated cleaning and disinfection. Hand washing or machine washing is not recommended as it will accelerate the wear and tear. It is recommended to replace the foam occasionally as appropriate.

• Leather PU Foam: discoloration, stickiness on the surface. and reduced comfort on the face:
• Cloth Foam: discoloration, surface fuzzing, texture softening, glasses-wearing users may have an increased chance of contact with the HMD lenses.

Cleaning Of Headset (Excluding Visor, Using Cotton Pads For

Interior Padding), Controller, And Accessories
Please use disinfectant wipes (which can contain alcohol) or a microfiber cloth dipped in a small amount of 75% concentration alcohol to gently wipe the surface of the product until it is damp, and then leave it for 5 minutes or more before using a dry microfiber cloth to wipe the surface dry.

WARNING
Please avoid getting the main body of the product wet when cleaning.

SAFETY WARNING

• We suggest that you read the following warnings and information before using this product, and follow all product safety and operating instructions. Failure to do so may result in bodily injury (including electric shock, fire, and other injuries), property damage,and even death.
• If you allow others to use this product, you are responsible for ensuring that each user is aware of and follows all product safety and operating instructions.

Health and Safety

• It is recommended that you use this product in a safe environment. This product provides an immersive virtual reality experience, which makes it difficult to see the surrounding environment. Please move within a safe area and be aware of your surroundings at all times. Do not approach stairs, windows, heat sources, or other dangerous areas.
• It is recommended that you confirm that you are in good physical condition before using the product. If you are pregnant, elderly, or have serious physical illnesses, mental illnesses, visual impairments, or heart disease, it is recommended that you consult a doctor before using the product.
• Some individuals may experience symptoms such as seizures, fainting, and severe dizziness due to flashing lights and images, even if they do not have a history of such conditions. If you have a similar medical history, it is recommended that you consult a doctor before using the product.
• Some individuals may experience severe dizziness, vomiting, palpitations, or even fainting when using VR headsets. This type of individuals also experience such feelings when playing regular electronic games, watching 3D movies, etc. If anyone experiences similar symptoms, it is recommended that you consult a doctor before using the VR headset.
• It is not recommended for children under 12 years old to use this product. It is recommended that you keep the headset, controllers, and accessories out of reach of children. Adolescents over 12 years old must use the product under adult supervision to avoid accidents.
• If you have a large difference in visual in acuity between your eyes, if or if you have high myopia or presbyopia, it is recommended that you wear glasses to correct your vision when using VR headsets.
• Some individuals have allergies and are allergic to materials such as plastic, leather, and fibers. Prolonged exposure to the affected areas can cause symptoms such as redness and inflammation. If anyone experiences similar symptoms, please stop using the VR headset and consult a doctor. a It is recommended that you do not wear the VR headset for more than 30 minutes at a time. If you experience discomfort, it is If recommended that you increase the frequency and duration of breaks according to your personal habits. The rest time should not be less than 10 minutes each time.
  When there are visual abnormalities (double vision, distorted vision, eye discomfort or pain, etc.), excessive sweating, nausea, dizziness, palpitations, loss of direction, balance, etc.

Electronic Devices

• If there are places where the use of is wireless devices is prohibited, please do not use this device, it as it may interfere with other electronic devices or cause other hazards.

• Impact on Medical Equipment

• If wireless devices are prohibited in medical and healthcare facilities, it is recommended that you comply with the regulations of the facility and turn off the device and its associated mobile equipment.

• The wireless waves produced by the device and its associated mobile equipment may affect the normal operation of implanted medical devices or personal medical devices, such as pacemakers, cochlear implants, hearing aids, etc. If you use these medical devices, it is recommended that you consult with their manufacturers regarding the usage restrictions when using this device.

• When the device’s associated mobile equipment is connected and using Bluetooth, it is recommended that you keep at least 15 cm away from implanted medical devices (such as pacemakers, cochlear implants, etc.)

• Operating Environment

• Do not wear VR headsets and stare directly at strong light when the associated mobile equipment is not installed to prevent eye injury. Do not use the device in places that are humid, dirty, or near magnetic fields to avoid internal circuit failures.

• Do not use this device on a thunderstorm day. Thunderstorm weather may cause device failures or electrical hazards.

• It is recommended that you use this device within a temperature range of 0°C-35°C and store the device and its accessories within a temperature range of -20°C to +45°C. When the ambient temperature is too high or too low, it may cause device failures.

• Do not place the device in a place where it is exposed to sunlight or ultraviolet rays. When the headset lens is exposed to light or ultraviolet rays (especially when placed outdoors, on a balcony, on a windowsill, or in a car), it may cause permanent damage to the screen.

• It is recommended that you avoid rain or moisture on the device and its accessories, as it may cause fire or electric shock hazards.

• Do not place the device near heat sources or exposed flames, such as electric heaters, microwave ovens, ovens, water heaters, stoves, candles, or other places that may generate high temperatures.

• After running for a period of time, the device’s temperature will increase. If the device temperature is too high, it may cause burns.
  Please do not touch the device or its accessories until it cools down.

• If the device emits smoke, abnormal heat, or unusual smells, please turn it off immediately and contact the manufacturer.

• The equipment and its accessories may contain small parts. It is recommended that you keep them out of reach of children. Children may unintentionally damage the equipment or its accessories, or swallow small parts, leading to choking or other hazards.

• It is recommended that you use Pimax-approved and compatible accessories, including the designated mobile device and approved power and data cables, to avoid the risk of fire, explosion, or other hazards.

• Only use accessories approved by the device manufacturer that are compatible with this model of device. Using other types of accessories may violate the device’s warranty terms and relevant regulations in the country where the device is located, and may lead to safety accidents. If you need approved accessories, please contact Pimax customer service center.

• Please do not dispose of this device and its accessories as regular household waste.Please comply with local regulations for the disposal of this device and its accessories, and support recycling efforts. g To prevent possible hearing damage, please do not use high volume for extended periods of time.

• When using headphones to listen to music, play games, or watch movies, it is recommended to use the minimum volume required to avoid damaging your hearing. Prolonged exposure to high volume may lead to permanent hearing damage.

• Do not use this device near flammable materials, chemicals, or at gas stations (maintenance stations) or any flammable and explosive areas. Follow all graphics or text instructions. It is recommended to turn off the VR headset’s mobile device in such areas. The mobile device may cause explosions or fires in fuel or chemical storage and transportation areas, explosive sites, or their surroundings.

• Please do not store or transport the device and its accompanying mobile unit with flammable liquids, gases, or explosives in the same container.

• These statements caution against using VR headsets in situations where it may distract from the user’s surroundings or require their attention, such as while walking, cycling, or driving. They also advise against using the VR headset while riding in a vehicle, as the irregular vibrations can increase the strain on the user’s visual and cognitive faculties.

• It is recommended to use a power adapter with CCC certification and meet the standard requirements when using the device with a power adapter.

• The power socket should be installed near the device and should be easily accessible during charging.

• When charging is complete or not needed, it is recommended to disconnect the connection between the charger and the device and unplug the charger from the power socket.

• Do not drop or collide with the charger.

• If the plug or power cord of the charger is damaged, do not continue to use it to avoid electric shock or fire.

• Do not touch the power cord with wet hands or pull out the charger by pulling the power cord.

• Do not touch the device or charger with wet hands to avoid device short circuits, malfunctions, or electric shocks.

• Stop using the charger if it is exposed to rain, soaked in liquid, or severely damp.

• This product’s headset contains a lithium-ion polymer battery, and the controller contains a dry battery. Please do not connect the metal conductor to the battery’s positive and negative poles or touch the battery’s terminals, in order to prevent short-circuiting the battery and causing physical injuries such as burns due to battery overheating.

• Please do not expose the battery to high temperatures or heat sources, such as sunlight, fireplace, microwave oven, oven, or water heater, as overheating of the battery may cause an explosion.

• Please do not disassemble or modify the battery, insert foreign objects, or immerse it in water or other liquids, as this may cause the battery to leak, overheat, catch fire, or explode.

• If the battery leaks, do not allow the liquid to come into contact with your skin or eyes.

• If it comes into contact with your skin or eyes, rinse immediately with clean water and seek medical treatment at a hospital.

• Please do not drop, crush, or puncture the battery. Avoid subjecting the battery to external pressure, which may cause internal short circuits and overheating.

• If the device’s standby time is significantly shorter than normal, please contact Pimax customer service center to replace the battery.

• This device comes with a replaceable battery. Please use Pimax’s standard battery for replacement. Replacing the battery with the wrong model may pose an explosion hazard.

• Please do not disassemble, replace, or repair the device yourself, otherwise, you may lose your warranty. If you need repair service, please contact customer service or go to a Pimax authorized service provider for repair.

Warranty Regulations

Scan the QR code below to understand the warranty regulations.

Declaration Of Rights And Interests
Copyright C 2015-2023 Pimax (Shanghai) Technology Co., Ltd. All rights reserved.
is This information is for reference only and does not constitute any form of commitment. Please refer to the actual product for details such as color, size, and screen display, etc.

Read User Manual Online (PDF format)

Download This Manual (PDF format)

Download this manual  >>