HiBOOST Mate Plus Series 4K Mate Plus Cell Phone Signal Booster Installation Guide

Mate Plus Series 4K Mate Plus Cell Phone Signal Booster

Product Information

The Mate Plus Series 4K/10K Mate Plus Pro is a signal booster that enhances the cellular signal strength for improved reception and faster data speeds. It comes with a range of accessories, including an outdoor antenna, indoor antenna, power supply, and various cables for installation. The booster features Bluetooth and Wi-Fi connectivity for easy setup and monitoring.

Key Features:

• Signal Booster
• Outdoor Antenna
• Indoor Antenna
• Outdoor Cable 49.2 ft NM-SMAM
• Outdoor Cable 16.4ft SMAF-SMAM
• Indoor 30 ft NM-SMAM
• Power Supply
• Accessories for main parts are all provided
• Waterproof tape to protect connections
• Through-Window Cable SMA-Male to SMA-Female (No drilled hole)

Product Usage Instructions

Getting Started:

Step 1: Connect the Power Supply and the Booster

Step 2: Connect the Booster with the App

1. Register an ID first and log in.
2. Add the booster to the device list.

Finding the Cell Tower and Determining Outdoor Antenna’s Position:

Step 3.1: Find the band you are using (For Android)

1. Download NetWork Cell Info Lite from the Google Play Store and open it.
2. Identify the frequency band you are using (e.g., band 13) based on the displayed information.
3. Click MAP to see your phone connecting to a tower.
4. Aim your outdoor antenna towards the tower. Note: This method may not always be accurate.
5. Alternatively, proceed to Step 3.2 to find the tower.
6. Take screenshots at this stage for reference.

Step 3.1: Find the band you are using (For iOS)

1. Dial 3001#12345# on your iPhone.
2. Follow the instructions and take screenshots as required.

Step 3.2: Find the cell tower

1. Go to cellmapper.net.
2. Select your carrier and band.
3. Enter the coordinates of your installation location and press Enter.
4. The map will display nearby towers. Take a screenshot for reference.
5. Contact tech support if you need assistance finding the tower, providing your carrier, band, and screenshots from the previous steps.

Step 3.3: Determine the outdoor antenna’s position

The outdoor antenna should be placed at one of the four ends of the roof, considering the tower’s location. Ensure that there are no barriers obstructing the line of sight between the antenna and the tower.

Package Contents

Booster Light Patterns

2. Band has been shut down because of an overload condition
Gray| Band has been disabled

Bluetooth

| Slow Flashing Green| Bluetooth Disconnected
Quick Flashing Green| Bluetooth Connected
Wi-Fi| Solid Green| Wi-Fi Disconnected
Slow Flashing Green| Wi-Fi Connected

Bands contained in the Gauges

LTE700

| 12/17| 698-716MHz| 728-746MHz
13| 776-787MHz| 746-757MHz
CELL800| 5| 824-849MHz| 869-894MHz
PCS1900| 25/2| 1850-1915MHz| 1930-1995MHz
AWS2100| 4| 1710-1755MHz| 2110-2155MHz

Please focus on the gauge that contains the band you are using.

Getting Started

Step 1
Connect the Power Supply and the Booster

Step 2
Connect the Booster with the App

• Register an ID first and login.
• Add the booster to the device list.

Step 3
Find the cell tower & Determine the outdoor antenna’s position

• Find the band you are using

For Android

Download NetWork Cell Info Lite in the Google store and open it. It can be seen from the example picture that the frequency band is band 13. (According to the form before, you need to pay attention to Gauge LTE700) Then click MAP. You can see your phone connecting to a tower, and you can try aiming your outdoor antenna at it. But sometimes this is not accurate. You could also move to Step 3.2 to find the tower

Note: Please take screenshots at this stage.

For ios

1. Dial 3001#12345#
2. Follow the instructions, take screenshots as required.

Find the cell tower

1. Enter cellmapper.net
2. Choose your own carrier and band here.
3. Then enter the coordinate of where you are trying to install the signal booster, and press Enter key. (In fact when you open Cellmapper, the map on the right will automatically locate your area if you’ve given the site permission to access your location. If you found tower sites not even displayed on the map, it might because the app intercepts the locations for security reasons.)
4. The map on the right will jump to the location, then you can scroll the mouse pulley, zoom it out, you will see the tower near the location. It would be better to take a screenshot of this page to guide the following installing steps. Should you have any questions, please contact our tech support.
   Note: If you need help finding the tower, please contact our tech support and provide your carrier, band and screenshots taken in the last steps .

Determine the outdoor antenna’ s position

• The outdoor antenna is usually placed at one of the 4 ends of the roof.
• Please choose the position according to the tower’ s location. Make sure there are no barriers between the antenna and the tower.

Step 4
Connect the outdoor antenna with the booster

Note: At this stage, don’ t connect the indoor antenna to the booster.

Step 5 Adjust and fix the Outdoor Antenna

Adjust the outdoor antenna

Notes:

1. Have your outdoor antenna pointed to the cell tower you found before and observe the reading on the app. Adjust the outdoor antenna accordingly.
2. Try to get the highest possible output power for each band and try to make 2-3 gauges turn green.
3. You can either observe the signal meter value (full output power is the best) or the signal description(Super is the best).
4. The full output power for 4k Mate Plus Pro is 10dbm. And the full gain is 65dB.

The full output power for 10k Mate Plus Pro is 12dbm. And the full gain is 68dB.

Fix the outdoor antenna direction when you get the best output power

Step 6
Install the booster and the cables

Since there’s a built-in indoor antenna in 4K/10K Plus Pro, the booster shall be installed as a panel antenna. Please have your booster pointed to the area you would like to cover with signal.

Step 7 Signal quality test

You could do the following:

1. First make sure the signal gauge value is unchanged from that during the outdoor antenna installation.
2. Do speed tests with the booster on and off, and make a comparison.
3. Check if the number of signal bars increases.
4. Make a phone call or send messages and check if the voice and streaming are better.

Step 8
Connect the indoor antenna with the booster

Notes:

1. There’s a built-in indoor antenna in the booster.
2. The indoor 2 port is reserved to cover more rooms, then you can buy another antenna kit to access it. But it’s worth noting that the booster’s built-in antenna will be disabled once connected to this port.

Step 9 Adjust the indoor antenna

Have your indoor antenna pointed to the area you would like to cover with signal.

Notes:

1. It would be best if you could make the outdoor antenna and the two indoor antennas face opposite directions.
2. For 4K Mate Plus Pro, please make sure the gain reaches about 60dB. If not, please adjust the direction of the indoor antenna/increase the vertical and horizontal distance between the two antennas/add some barriers.
3. For 10K Mate Plus Pro, please make sure the gain reaches about 65dB. If not, please adjust the direction of the indoor antenna/increase the vertical and horizontal distance between the two antennas/add some barriers.

Step 10 Signal quality test

You could do the following:

1. First make sure the signal gauge value is unchanged from that during the outdoor antenna installation.
2. Do speed tests with the booster on and o, and make a comparison.
3. Check if the number of signal bars increases.
4. Make a phone call or send messages and check if the voice and streaming are better.

Step 11 Fix the booster and indoor panel antenna

Fix the booster with the provided expansion bolt and hook. Mount the signal booster in a dry and cool area, and it shall be easily accessible for maintenance.

Fix the indoor antenna with the provided expansion bolt and hook.

Regular Problems and 1 normal status

If the booster is working normally, no further adjustment is required

4K Mate Plus Pro

OVERLOAD

 | DL GAIN| OUTPUT POWER| LED LIGHT PATTERN| REASON| SOLUTION
LTE700| <60dB| >=8dBm| ****

Alarm light quick blinking green or red

| ****

Outdoor signal is too strong

| ****

Have your outdoor antenna pointed slightly away from the cell tower

CELL800| <60dB| >=8dBm
PCS1900| <60dB| >=8dBm
AWS2100| <60dB| >=8dBm
LOOP BACK

 | DL GAIN| OUTPUT POWER| LED LIGHT PATTERN| REASON| SOLUTION
LTE700| <60dB| <8dBm| ****

ISO light blinking green or red

| ****

Inadequate separation of the indoor and outdoor antennas

| ****

1、Increase vertical and horizontal distance.

2、Make the outdoor antenna and indoor antennas face opposite directions.

3、Add barriers(e.g. walls)

CELL800| <60dB| <8dBm
PCS1900| <60dB| <8dBm
AWS2100| <60dB| <8dBm
POOR SIGNAL

 | DL GAIN| OUTPUT POWER| LED LIGHT PATTERN| REASON| SOLUTION

LTE700

| ****

=60dB

| ****

–/NEGATIVE

| ****

Alarm light and ISO light solid green

| ****

Input signal is too weak

| 1、Try adjusting the outdoor antenna to the best direction 2、Try adjusting the outdoor antenna to another cell tower 3、Try increasing the height of

the outdoor antenna and make

sure there are no barriers between the tower and the outdoor antenna

Please try these solutions until the output power reaches or is over -5dBm.

CELL800

| ****

=60dB

| ****

–/NEGATIVE

PCS1900

| ****

=60dB

| ****

–/NEGATIVE

AWS2100

| ****

=60dB

| ****

–/NEGATIVE

Normal but No Boosted Signal

 | DL GAIN| OUTPUT POWER| LED LIGHT PATTERN| REASON| SOLUTION

LTE700

| ****

=60dB

| ****

=-5dBm

|  | ****

1、The band is not supported

2、The Signal is from Other Carriers

| ****

Check the band you are using again. If it stays at band66,get into the ‘Detail’ / ‘Setting’ of gagues on Signal Supervisor and switch off RF switch of AWS2100, then adjust the outdoor antenna again. It would be better if there are two persons and one can stay near the indoor antenna to check if the signal is boosted.

CELL800

| ****

=60dB

| ****

=-5dBm

| ****

Alarm light and ISO

 |  |  | light solid green
 |  |
PCS1900| >=60dB| >=-5dBm|

AWS2100

| ****

=60dB

| ****

=-5dBm

|
NORMAL

 | DL GAIN| OUTPUT POWER| LED LIGHT PATTERN| REASON| SOLUTION
LTE700| >=60dB| >=-5dBm| ****

Alarm light and ISO light solid green

|  |
CELL800| >=60dB| >=-5dBm
PCS1900| >=60dB| >=-5dBm
AWS2100| >=60dB| >=-5dBm

10K Mate Plus Pro

OVERLOAD

 | DL GAIN| OUTPUT POWER| LED LIGHT PATTERN| REASON| SOLUTION
LTE700| <60dB| >=10dBm| ****

Alarm light quick blinking green or red

| ****

Outdoor signal is too strong

| ****

Have your outdoor antenna pointed slightly away from the cell tower

CELL800| <60dB| >=10dBm
PCS1900| <65dB| >=10dBm
AWS2100| <65dB| >=10dBm
LOOP BACK

 | DL GAIN| OUTPUT POWER| LED LIGHT PATTERN| REASON| SOLUTION
LTE700| <60dB| <10dBm| ****

ISO light blinking green or red

| ****

Inadequate separation of the indoor and outdoor antennas

| ****

1、Increase vertical and horizontal distance.

2、Make the outdoor antenna and indoor antennas face opposite directions.

3、Add barriers(e.g. walls)

CELL800| <60dB| <10dBm
PCS1900| <65dB| <10dBm
AWS2100| <65dB| <10dBm
POOR SIGNAL

 | DL GAIN| OUTPUT POWER| LED LIGHT PATTERN| REASON| SOLUTION

LTE700

| ****

=60dB

| ****

–/NEGATIVE

| ****

Alarm light and ISO light solid green

| ****

Input signal is too weak

| 1、Try adjusting the outdoor antenna to the best direction 2、Try adjusting the outdoor antenna to another cell tower 3、Try increasing the height of

the outdoor antenna and make

sure there are no barriers between the tower and the outdoor antenna

Please try these solutions until the output power reaches or is over -5dBm.

CELL800

| ****

=60dB

| ****

–/NEGATIVE

PCS1900

| ****

=65dB

| ****

–/NEGATIVE

AWS2100

| ****

=65dB

| ****

–/NEGATIVE

Normal but No Boosted Signal

 | DL GAIN| OUTPUT POWER| LED LIGHT PATTERN| REASON| SOLUTION

LTE700

| ****

=60dB

| ****

=-5dBm

|  | ****

1、The band is not supported

2、The Signal is from Other Carriers

| ****

Check the band you are using again. If it stays at band66,get into the ‘Detail’ / ‘Setting’ of gagues on Signal Supervisor and switch off RF switch of AWS2100, then adjust the outdoor antenna again. It would be better if there are two persons and one can stay near the indoor antenna to check if the signal is boosted.

CELL800

| ****

=60dB

| ****

=-5dBm

| ****

Alarm light and ISO

 |  |  | light solid green
 |  |
PCS1900| >=65dB| >=-5dBm|

AWS2100

| ****

=65dB

| ****

=-5dBm

|
NORMAL

 | DL GAIN| OUTPUT POWER| LED LIGHT PATTERN| REASON| SOLUTION
LTE700| >=60dB| >=-5dBm| ****

Alarm light and ISO light solid green

|  |
CELL800| >=60dB| >=-5dBm
PCS1900| >=65tdB| >=-5dBm
AWS2100| >=65 dB| >=-5dBm

Technical Specifications

and all cellular standards

Max. Gain| 65 dB| 68 dB
Max. output power| DL 10 dBm| DL 12 dBm
MGC (Step Attenuation )| ≥ 25 dB / 1 dB step
I/O Port| SMA-Female
Impedance| 50 ohm
Environment Conditions| IP40
Dimensions| 69.71.4 in / 15224636mm
Weight| ≤ 5.0 lbs / 2 kg
Power Supply| Input AC100~240 V, 50/60 Hz, Output DC 12 V / 3 A

For more information

Download Signal Supervisor or enter our website.

www.hiboost.com.

• You can download the specific user manual.
• You can reach our technical support for help.

3150 Premier Drive, Suite 130, Irving, TX 75063
972-870-5666
service@hiboost.com www.hiboost.com.

References

• Cellular Tower and Signal Map
• Signal Booster, Mobile Cell Phone Signal Booster, Cellular Phone Signal Amplifier-HiBoost Official Store

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