Ubiquiti UAP-AC-M-PRO UniFi AC Mesh Pro Access Point Quick Start Guide

Ubiquiti UAP-AC-M-PRO UniFi AC Mesh Pro Access Point

Introduction

Thank you for purchasing the Ubiquiti Networks® UniFi® 802.11AC 3×3 MIMO Outdoor Access Point with Plug & Play Mesh Technology. This Quick Start Guide is designed to guide you through installation and includes warranty terms.

Important: The UAP-AC-M-PRO requires the UniFi Controller v5.1.1 or newer, available at: downloads.ubnt.com/unifi

Package Contents

TERMS OF USE: Ubiquiti radio devices must be professionally installed. Shielded Ethernet cable and earth grounding must be used as conditions of the product warranty. TOUGHCable™ is designed for outdoor installations. It is the customer’s responsibility to follow local country regulations, including operation within legal frequency channels, output power, and Dynamic Frequency Selection (DFS) requirements.

Installation Requirements

• 13 mm wrench (for pole mounting)
• The cable feed must be pointed downwards when mounted.
• Shielded Category 5 (or above) cabling should be used for all outdoor wired Ethernet connections and should be grounded through the AC ground of the PoE.

We recommend that you protect your networks from harmful outdoor environments and destructive ESD events with industrial-grade, shielded Ethernet cable from Ubiquiti Networks. For more details, visit: www.ubnt.com/toughcable

System Requirements

• Linux, Mac OS X, or Microsoft Windows 7/8/10
• Java Runtime Environment 1.6 (1.8 or newer recommended)
• Web Browser: Google Chrome (Other browsers may have limited functionality)
• UniFi Controller software v5.1.1 or newer, available at: downloads.ubnt.com/unifi

Wireless Adoption Requirements

The UAP-AC-M-PRO supports wireless adoption into your UniFi Wi-Fi network. This feature requires a currently managed UniFi AP operating with the following configuration:

• The UniFi AP must be running firmware 3.7.7 or newer
• At least one SSID enabled and operating on 5 GHz band
• The UAP-AC-M-PRO must be within wireless range of the UniFi AP

Network Topology Requirements

• A DHCP-enabled network (for the UniFi device to obtain an IP address as well as for the wireless clients after deployment)
• An UniFi Cloud Key or management station running the UniFi Controller v5.1.1 (or newer) software, located either on-site and connected to the same Layer-2 network, or off-site in the cloud or NOC

All UniFi devices support off-site management controllers. For setup details, see the User Guide on the website: documentation.ubnt.com/unifi

Hardware Overview

LED

usually indicates that a process such as a firmware upgrade is taking place.
__

Quickly Flashing Blue

| Used to locate and identify an UniFi device.

When the Locate feature is activated in the UniFi Controller software, the Status LED will flash blue. It will also display the location of the device on the map.

__

Steady Blue

| Indicates the device has been successfully integrated into a network and is working properly.
Steady Blue with occasional flashing| Indicates the device is in an isolated state (all WLANs are brought down until an uplink is found).

Ports

Secondary The Secondary port is a Gigabit Ethernet port used for bridging.

Reset The Reset button serves two functions for the UniFi AP:

1. Restart Press and release the Reset button quickly.
2. Restore to Factory Default Settings Press and hold the Reset button for more than five seconds.

Main The Main port is a Gigabit PoE port used to connect the power and should be connected to the LAN and DHCP server. Power can be provided by one of the following:

• Gigabit PoE Adapter (included)
• Ubiquiti Networks UniFi Switch with PoE
• 802.3af/802.3at PoE+ compliant switch

Hardware Installation

The UAP-AC-M-PRO includes hardware for mounting on a pole or mast. Alternatively, it can be installed on a wall using additional fastening hardware.

Pole Mount

1. Insert two Carriage Bolts into each Pole Clamp and attach a Flange Nut on each bolt.
   Note: The mounting assembly can accommodate a 38 – 76 mm pole.

2. Remove the Mounting Bracket from the back of the UniFi AP by depressing the two snap pins.

3. Attach one of the Pole Clamps to the pole by sliding the Carriage Bolts around the pole and into the top two slots of the Mounting Bracket. 

4. Uniformly hand-tighten each Flange Nut. Ensure the Pole Clamp is evenly clamped around the pole and tighten each Flange Nut to approximately 25 N-m.

5. Repeat steps 2 and 3 for the second Pole Clamp.

6. Attach the UniFi AP to the Mounting Bracket:

   • Position the UniFi AP with the Mounting Bracket aligned between the mounting tabs on the back of the UniFi AP.
   • Slide the UniFi AP downward into the grooves of the Mounting Bracket until the snap pins engage and lock the UniFi AP in place.

Wall Mount

To mount the UniFi AP on a wall, securely attach the Mounting Bracket to the wall using four fasteners (not included).

Note: The Mounting Bracket must attach directly to a stud or other structurally stable surface.

1. Locate the stud.
2. Position the Mounting Bracket on the stud, ensuring at least two holes are centered on the stud.
3. Mark and drill the four holes.
4. Insert the Screw Anchors in the holes as necessary.
5. Secure the Mounting Bracket to the wall of the four Screws.
6. Attach the UniFi AP to the Mounting Bracket:
   • Position the UniFi AP with the Mounting Bracket aligned between the mounting tabs on the back of the UniFi AP.
   • Slide the UniFi AP downward into the grooves of the Mounting Bracket until the snap pins engage and lock the UniFi AP in place.

Connecting Ethernet

1. Press down on the center of the port cover and slide it down to remove it.
2. Connect an Ethernet cable to the Main port.
3. Replace the port cover.

Powering the UniFi AP

Power the UniFi AP with the included Power Adapter or an 802.3af PoE switch.

Powering with a PoE Adapter

1. Connect the Ethernet cable from the UniFi AP to the POE port of the Gigabit PoE adapter.
2. (Optional for non-mesh setup) Connect an Ethernet cable from your LAN to the LAN port of the Gigabit PoE adapter.
3. Connect the Power Cord to the adapter, and then plug the Power Cord into a power outlet.

Mounting the PoE Adapter (Optional)

1. Remove the PoE Mounting Bracket from the adapter, place the bracket at the desired location, and mark the two holes.
2. Pre-drill the holes if necessary, and secure the bracket using two fasteners (not included).
3. Align the slots on the adapter with the tabs of the PoE Mounting Bracket, and then slide the adapter down.

Powering with a PoE Switch

Connect the Ethernet cable from the UniFi AP directly to a PoE port on an 802.3af switch. PoE will automatically be enabled.
Connected to UniFi Switch, model US-24-250W

Wireless Adoption

See the Wireless Adoption Requirements on page 3 before proceeding.

1. Ensure the UAP-AC-M-PRO is powered on, and then launch the UniFi Controller software.
2. Go to the Devices page, and the UAP-AC-M-PRO will show up as Pending Approval (Wireless).
3. Click Adopt.

For information on configuring and using the UniFi Controller software, refer to the User Guide located on our website: documentation.ubnt.com/unifi

Software Installation

If you are not running the UniFi Controller software version 5.1.1 or newer, download and install the latest version from: downloads.ubnt.com/unifi

Launch the software and follow the on-screen instructions. Step-by-step instructions are available in the User Guide.

After you have installed the software and run the UniFi Installation Wizard, a login screen will appear for the UniFi Controller management interface. Enter the Username and Password that you created and click Log In.

You can adapt devices, manage your wireless network, and view network statistics using the UniFi Controller management interface.

Mobile App Installation

Ubiquiti Networks also offers the UniFi mobile app, which is available from the App Store (iOS) or Google Play™ Store (Android). You can use it to provision a UniFi AP for basic functionality without configuring a UniFi Controller. It also allows seamless provisioning of APs for remote controllers (controllers not on the same layer-2 network) and easy access to both local controllers and those monitored on unifi.ubnt.com.

Specifications

UAP-AC-M-PRO

Dimensions| 343.2 x 181.2 x 60.2 mm

(13.51 x 7.13 x 2.37″)

Weight| 633 g (1.40 lb)
Networking Interface| (2) 10/100/1000 Ethernet Ports
Buttons| Reset
Power Method| 802.3af PoE
Power Supply| 48V, 0.5A PoE Gigabit Adapter (Included)
Supported Voltage Range| 44VDC to 57VDC
Max. Power Consumption| 9W
Max. TX Power

2.4 GHz 5 GHz

|

22 dBm

22 dBm

MIMO

2.4 GHz 5 GHz

|

3 x 3

3 x 3

Throughput Speeds*

2.4 GHz 5 GHz

|

450 Mbps

1300 Mbps

Range*| 183 m (600 ft)
Antennas| (3) Dual-Band Internal
Antenna Gain| 8 dBi
Wi-Fi Standards| 802.11 a/b/g/n/ac
Wireless Security| WEP, WPA-PSK, WPA

Enterprise (WPA/WPA2, TKIP/AES)

BSSID| Up to Four per Radio
Mounting| Wall/Pole (Pole Kit Included)
Operating Temperature| -40 to 70° C (-40 to 158° F)
Operating Humidity| 5 – 95% Noncondensing
Certifications| CE, FCC, IC

Safety Notices

1. Read, follow, and keep these instructions.
2. Heed all warnings.
3. Only use attachments/accessories specified by the manufacturer.

WARNING: Do not use this product in a location that can be submerged by water.

WARNING: Avoid using this product during an electrical storm. There may be a remote risk of electric shock from lightning.

Electrical Safety Information

1. Compliance is required with respect to voltage, frequency, and current requirements indicated on the manufacturer’s label. Connection to a different power source than those specified may result in improper operation, damage to the equipment or pose a fire hazard if the limitations are not followed.
2. There are no operator-serviceable parts inside this equipment. Service should be provided only by a qualified service technician.
3. This equipment is provided with a detachable power cord which has an integral safety ground wire intended for connection to a grounded safety outlet.
   • Do not substitute the power cord with one that is not the provided approved type. Never use an adapter plug to connect to a 2-wire outlet as this will defeat the continuity of the grounding wire.
   • The equipment requires the use of the ground wire as a part of the safety certification, modification or misuse can provide a shock hazard that can result in serious injury or death.
   • Contact a qualified electrician or the manufacturer if there are questions about the installation prior to connecting the equipment.
   • Protective earthing is provided by a Listed AC adapter. Building installation shall provide appropriate short-circuit backup protection.
   • Protective bonding must be installed in accordance with local national wiring rules and regulations.

Limited Warranty

UBIQUITI NETWORKS, Inc (“UBIQUITI NETWORKS”) warrants that the product(s) furnished hereunder (the “Product(s)”) shall be free from defects in material and workmanship for a period of one (1) year from the date of shipment by UBIQUITI NETWORKS under normal use and operation. UBIQUITI NETWORKS’ sole and exclusive obligation and liability under the foregoing warranty shall be for UBIQUITI NETWORKS, at its discretion, to repair or replace any Product that fails to conform to the above warranty during the above warranty period. The expense of removal and reinstallation of any Product is not included in this warranty. The warranty period of any repaired or replaced Product shall not extend beyond its original term.

Warranty Conditions

The above warranty does not apply if the Product:

1. has been modified and/or altered, or an addition made thereto, except by Ubiquiti Networks, or Ubiquiti Networks’ authorized representatives, or as approved by Ubiquiti Networks in writing;
2. has been painted, rebranded, or physically modified in any way;
3. has been damaged due to errors or defects in cabling;
4. has been subjected to misuse, abuse, negligence, abnormal physical, electromagnetic, or electrical stress, including lightning strikes, or accidents;
5. has been damaged or impaired as a result of using third-party firmware;
6. has no original Ubiquiti MAC label, or is missing any other original Ubiquiti label(s); or
7. has not been received by Ubiquiti within 30 days of issuance of the RMA.

In addition, the above warranty shall apply only if: the product has been properly installed and used at all times in accordance, and in all material respects, with the applicable Product documentation; all Ethernet cabling runs use CAT5 (or above), and for outdoor installations, shielded Ethernet cabling is used, and for indoor installations, indoor cabling requirements are followed.

Returns

No Products will be accepted for replacement or repair without obtaining a Return Materials Authorization (RMA) number from UBIQUITI NETWORKS during the warranty period, and the Products being received at UBIQUITI NETWORKS’ facility freight prepaid in accordance with the RMA process of UBIQUITI NETWORKS. Products returned without an RMA number will not be processed and will be returned freight collect or subject to disposal. Information on the RMA process and obtaining an RMA number can be found at: www.ubnt.com/support/warranty.

Disclaimer

EXCEPT FOR ANY EXPRESS WARRANTIES PROVIDED HEREIN, UBIQUITI NETWORKS, ITS AFFILIATES, AND ITS AND THEIR THIRD PARTY DATA, SERVICE, SOFTWARE AND HARDWARE PROVIDERS HEREBY DISCLAIM AND MAKE NO OTHER REPRESENTATION OR WARRANTY OF ANY KIND, EXPRESS, IMPLIED OR STATUTORY, INCLUDING, BUT NOT LIMITED TO, REPRESENTATIONS, GUARANTEES, OR WARRANTIES OF MERCHANTABILITY, ACCURACY, QUALITY OF SERVICE OR RESULTS, AVAILABILITY, SATISFACTORY QUALITY, LACK OF VIRUSES, QUIET ENJOYMENT, FITNESS FOR A PARTICULAR PURPOSE AND NON- INFRINGEMENT AND ANY WARRANTIES ARISING FROM ANY COURSE OF DEALING, USAGE OR TRADE PRACTICE IN CONNECTION WITH SUCH PRODUCTS AND SERVICES. BUYER ACKNOWLEDGES THAT NEITHER UBIQUITI NETWORKS NOR ITS THIRD-PARTY PROVIDERS CONTROL BUYER’S EQUIPMENT OR THE TRANSFER OF DATA OVER COMMUNICATIONS FACILITIES, INCLUDING THE INTERNET, AND THAT THE PRODUCTS AND SERVICES MAY BE SUBJECT TO LIMITATIONS, INTERRUPTIONS, DELAYS, CANCELLATIONS AND OTHER PROBLEMS INHERENT IN THE USE OF COMMUNICATIONS FACILITIES. UBIQUITI NETWORKS, ITS AFFILIATES AND ITS AND THEIR THIRD-PARTY PROVIDERS ARE NOT RESPONSIBLE FOR ANY INTERRUPTIONS, DELAYS, CANCELLATIONS, DELIVERY FAILURES, DATA LOSS, CONTENT CORRUPTION, PACKET LOSS, OR OTHER DAMAGE RESULTING FROM ANY OF THE FOREGOING. In addition, UBIQUITI NETWORKS does not warrant that the operation of the Products will be error-free or that operation will be uninterrupted. In no event shall UBIQUITI NETWORKS be responsible for damages or claims of any nature or description relating to system performance, including coverage, buyer’s selection of products (including the Products) for buyer’s application and/or failure of products (including the Products) to meet government or regulatory requirements.

Limitation of Liability

EXCEPT TO THE EXTENT PROHIBITED BY LOCAL LAW, IN NO EVENT WILL UBIQUITI OR ITS SUBSIDIARIES, AFFILIATES OR SUPPLIERS BE LIABLE FOR DIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL OR OTHER DAMAGES
(INCLUDING LOST PROFIT, LOST DATA, OR DOWNTIME COSTS), ARISING OUT OF THE USE, INABILITY TO USE, OR THE RESULTS OF USE OF THE PRODUCT, WHETHER BASED IN WARRANTY, CONTRACT, TORT OR OTHER LEGAL THEORY, AND WHETHER OR NOT ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

Note

Some countries, states and provinces do not allow exclusions of implied warranties or conditions, so the above exclusion may not apply to you. You may have other rights that vary from country to country, state to state, or province to province. Some countries, states and provinces do not allow the exclusion or limitation of liability for incidental or consequential damages, so the above limitation may not apply to you. EXCEPT TO TO THE EXTENT ALLOWED BY LOCAL LAW, THESE WARRANTY TERMS DO NOT EXCLUDE, RESTRICT OR MODIFY, AND ARE IN ADDITION TO, THE MANDATORY STATUTORY RIGHTS APPLICABLE TO THE LICENSE OF ANY SOFTWARE (EMBEDDED IN THE PRODUCT) TO YOU. The United Nations Convention on Contracts for the International Sale of Goods shall not apply to any transactions regarding the sale of the Products.

Compliance

FCC

Changes or modifications not expressly approved by the party responsible for compliance could void the user’s authority to operate the equipment. This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions.

1. This device may not cause harmful interference, and
2. This device must accept any interference received, including interference that may cause undesired operation.

This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instruction manual, may cause harmful interference to radio communications. Operations of this equipment in a residential area are likely to cause harmful interference in which case the user will be required to correct the interference at his own expense.

This radio transmitter (FCC: SWX-UAPACMPRO) has been approved by FCC to operate with the antenna types listed below with the maximum permissible gain and required antenna impedance for each antenna type indicated. Antenna types not included in this list, having a gain greater than the maximum gain indicated for that type, are strictly prohibited for use with this device.

Antenna Information: Dual-band antenna, Gain: 8 dB

Industry Canada

CAN ICES-3(A)/NMB-3(A)

This Class A digital apparatus complies with Canadian ICES-003.

To reduce potential radio interference to other users, the antenna type and its gain should be so chosen that the equivalent isotropically radiated power (e.i.r.p.) is not more than that permitted for successful communication.

This device complies with Industry Canada license-exempt RSS standard(s). Operation is subject to the following two conditions:

1. This device may not cause interference, and
2. This device must accept any interference, including interference that may cause undesired operation of the device.

This radio transmitter (IC: 6545A-UAPACMPRO) has been approved by Industry Canada to operate with the antenna types listed below with the maximum permissible gain and required antenna impedance for each antenna type indicated. Antenna types not included in this list, having a gain greater than the maximum gain indicated for that type, are strictly prohibited for use with this device.

Antenna Information: Dual-band antenna, Gain: 8 dB

RF Exposure Warning

The antennas used for this transmitter must be installed to provide a separation distance of at least 20 cm from all persons and must not be located or operating in conjunction with any other antenna or transmitter, except as listed for this product’s certification.

CE Marking

CE marking on this product represents the product is in compliance with all directives that are applicable to it.

Alert Sign (!) Follows CE Marking

The alert sign must be indicated if a restriction on use is applied to the product and it must follow the CE marking.

RoHS/WEEE Compliance Statement

European Directive 2012/19/EU requires that the equipment bearing this symbol on the product and/or its packaging must not be disposed of with unsorted municipal waste. The symbol indicates that this product should be disposed of separately from regular household waste streams. It is your responsibility to dispose of this and other electric and electronic equipment via designated collection facilities appointed by the government or local authorities. Correct disposal and recycling will help prevent potential negative consequences to the environment and human health. For more detailed information about the disposal of your old equipment, please contact your local authorities, waste disposal service, or the shop where you purchased the product.

Declaration of Conformity

Hereby, UBIQUITI NETWORKS declares that this UBIQUITI NETWORKS device is in compliance with the essential requirements and other relevant provisions of Directive 1999/5/EC.

Online Resources

• Support help.ubnt.com
• Community community.ubnt.com
• Downloads downloads.ubnt.com

www.ubnt.com

©2016 Ubiquiti Networks, Inc. All rights reserved. Ubiquiti, Ubiquiti Networks, the Ubiquiti U logo, the Ubiquiti beam logo, TOUGHCable, and UniFi are trademarks or registered trademarks of Ubiquiti Networks, Inc. in the United States and in other countries. App Store is a service mark of Apple, Inc. Google, Android, and Google Play are trademarks of Google Inc. All other trademarks are the property of their respective owners.

FREQUENTLY ASKED QUESTIONS

What is the Ubiquiti UAP-AC-M-PRO UniFi AC Mesh Pro Access Point?

The Ubiquiti UAP-AC-M-PRO is a high-performance access point designed for outdoor use. It is part of the UniFi AC Mesh Pro series.

What is the maximum wireless speed supported by the UAP-AC-M-PRO access point?

The UAP-AC-M-PRO supports wireless speeds of up to 1300 Mbps on the 5 GHz band and up to 450 Mbps on the 2.4 GHz band.

Is the UAP-AC-M-PRO access point weatherproof?

Yes, the UAP-AC-M-PRO access point is weatherproof and suitable for outdoor installations.

Does the UAP-AC-M-PRO support dual-band operation?

Yes, the UAP-AC-M-PRO supports simultaneous operation on both the 2.4 GHz and 5 GHz bands.

Can the UAP-AC-M-PRO be powered over Ethernet?

Yes, the UAP-AC-M-PRO supports Power over Ethernet (PoE) and can be powered using an Ethernet cable connected to a compatible PoE switch or injector.

What is the maximum range of the UAP-AC-M-PRO access point?

The range of the UAP-AC-M-PRO access point can vary depending on environmental factors, but it is designed to provide extended coverage for outdoor areas.

Does the UAP-AC-M-PRO support seamless roaming?

Yes, the UAP-AC-M-PRO supports seamless roaming, allowing connected devices to smoothly transition between access points without interruption.

Can the UAP-AC-M-PRO be managed centrally?

Yes, the UAP-AC-M-PRO can be managed centrally using the UniFi Controller software, which provides a unified interface for managing multiple access points.

Does the UAP-AC-M-PRO support guest network access?

Yes, the UAP-AC-M-PRO supports guest network access, allowing you to create a separate network for visitors while maintaining the security of your main network.

Can multiple UAP-AC-M-PRO access points be deployed in a mesh network?

Yes, multiple UAP-AC-M-PRO access points can be deployed in a mesh network to extend coverage and create a seamless wireless network.

Does the UAP-AC-M-PRO support PoE passthrough?

Yes, the UAP-AC-M-PRO has a secondary Ethernet port with PoE passthrough capability, allowing you to power another PoE device, such as a surveillance camera, using the access point's power source.

Is the UAP-AC-M-PRO access point compatible with the UniFi Protect video surveillance system?

Yes, the UAP-AC-M-PRO is compatible with the UniFi Protect video surveillance system, allowing you to integrate it with your security camera setup.

Does the UAP-AC-M-PRO support VLAN tagging?

Yes, the UAP-AC-M-PRO supports VLAN tagging, allowing you to segregate network traffic and prioritize certain types of data.

Can the UAP-AC-M-PRO access point be mounted on a pole or wall?

Yes, the UAP-AC-M-PRO includes mounting hardware that allows it to be easily mounted on a pole or wall.

Does the UAP-AC-M-PRO support beamforming technology?

Yes, the UAP-AC-M-PRO supports beamforming, which helps improve wireless signal strength and coverage for connected devices.

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