Sure Electronics SUR101 Microchip Pet Door User Guide
- October 30, 2023
- Sure Electronics
Table of Contents
Microchip Pet Door
Model no. SUR101
Quick Start Guide
SUR101 Microchip Pet Door
An introduction to your new Microchip Pet Door
-
What’s in the box?
Please make sure you have all these parts:
A. Pet door (SUR101)
B. Sure Pathcare RFID Collar Tag
C. 4 x screw caps
D. 4 x 30 mm screws
E. 4 x 50 mm screws
F. 4 x 70 mm screws -
Installing the batteries
The Microchip Pet Door has two battery compartments, one on each side of the product.
For battery installation information, refer to page 6. -
Buttons
A. Settings button
B. Lock mode button
C. Set the time
D. Lock time button
E. Unlock time button
F. ‘Add a Pet’ button -
Display
A. Time
B. Locking mode direction – out
C. Unlock time
D. Lock time
E. Current time settings
F. Microchip reader enabled
G. Locking mode direction – in
Important information
** IT IS YOUR RESPONSIBILITY TO EXERCISE DISCRETION AND OBSERVE ALL SAFETY
MEASURES REQUIRED BY LAW AND COMMON SENSE. PLEASE READ THE FOLLOWING
INFORMATION CAREFULLY AND RETAIN THIS MANUAL FOR FUTURE REFERENCE.
WARNING:**
This product is intended for use by domestic pets only.
Do not use this product if parts are missing, damaged or worn.
- Your Microchip Pet Door (SUR101) is not a toy. Do not allow children to play with the product.
- Your pet door includes some small components. To avoid the risk of choking, take care to keep any loose parts away from young children or pets and dispose of all packaging appropriately.
CHILD PROOFING: In households with young children, you must include the
pet door in childproofing considerations. Misuse of this product by a child
may result in persons coming into contact with potential dangers. Young
children should be monitored at all times when in the vicinity of the pet
door.
BATTERIES: The pet door requires four good quality 1.5 V LR14 alkaline “C”
cells to operate.
The product is not designed for use with rechargeable batteries.
- Always change all four batteries at the same time and avoid mixing battery types or manufacturers.
- To insert or change the batteries, remove the battery compartment covers on each side of the product to access the battery compartments.
- Make sure the +/- symbols on the batteries match the symbols on the pet door.
- Non-rechargeable batteries are not to be recharged.
- To avoid the risk of fire always take care to make sure the batteries are installed the correct way round as marked on the pet door and never short circuit the battery terminals.
- If the batteries are exhausted, or there is a problem with how they have been inserted, the light on the top of the pet door will flash red every five seconds as a low battery indication.
- There is a risk of explosion if a battery is replaced with an incorrect type. Always use good quality batteries from a reputable manufacturer to be sure of the best performance.
Exhausted or out-of-date batteries must be removed and disposed of properly in
accordance with local legislation.
If the appliance is to be stored unused for a long period, the batteries must
be removed.
In case of battery leaks, wear appropriate Personal Protective Equipment (PPE)
to protect yourself from any exposure to harmful chemicals before disposing of
the batteries and cleaning any spillage.
When cleaning up a spillage, avoid contact with skin, eyes or any risk of
ingestion. Contact a medical professional immediately if this should occur.
Use only approved Sure Pathcare accessories and spare parts with your pet
door.
- The product identifies a pet transit by detecting door movements and the animal’s microchip or RFID Collar Tag.
- Clean the unit with pet-friendly cleaning products and a damp cloth only. Do not immerse the unit in water.
PETS: Sure Pathcare recommends the pet door is used with your pet’s implanted microchip, however it may also be operated using the Sure Petcare RFID Collar Tag. If using a collar tag on a cat, it must be with a safety collar which incorporates a breakaway buckle. Sure Pathcare cannot accept liability for any injury or death caused by a pet’s collar.
Batteries
Always use four good quality 1.5V LR14 alkaline “C” cell batteries to be sure
of the best performance.
**** The battery indicator light (next to the LCD screen) will flash red when
the batteries are running low.
The pet door has two battery compartments, one on each side of
the product.
- Remove the battery covers from both sides of the pet door.
- Insert the first battery into the compartment with the negative end facing up. Push this battery upwards into the compartment and hold it there.
- Whilst holding the first battery in place, slot the second battery in the space below, making sure the +/- symbols are at the correct orientation.
- Once both batteries are inserted they should fit snugly into the compartment. Now replace the battery cover and repeat the process on the opposite side.
Programming your pet into the pet door
To start using your pet door, you need to program your pet’s microchip ID into
the pet door.
This process is only required once for each pet, as their ID will be stored in
the pet door’s memory. Follow the simple step-by-step guide to carry out this
process. We strongly advise doing this prior to fitting, however it is
possible to program once already fitted following the same steps detailed
below.
- Remove the button cover to reveal the six buttons on the front of the pet door. Press the ‘Add a Pet’ button once to activate the ‘Add a Pet’ mode.
- When the door is in ‘Add a Pet’ mode, the catches at the front of the pet door will drop (you will hear a click) and the display on the LCD screen will start flashing.
- The pet door is now waiting for your pet. Place some dry food or a treat inside the tunnel as close to the clear plastic door as possible. The aim is to encourage your pet to put its head inside the tunnel as if it were coming home.
- When your pet enters the tunnel to eat the food, the sensors inside the product activate and the pet door saves the chip ID.
- Once the microchip has been successfully added, the screen display will show the number that has been assigned to the pet, e.g. 01 for the first pet you add and 02 for the second etc. When your pet removes its head from the tunnel the catches on the door will move up again and the screen will go back to normal.
If using a Sure Petcare RFID Collar Tag, the collar tag can be held in the
tunnel to complete this step. Make sure you are not wearing jewellery as this
may cause interference.
If you’re adding multiple pets, avoid mixing up microchip IDs by adding each
one separately.
Installing the Microchip Pet Door
INSTALLATION: Installing into a metal door, glass or brick wall?
The steps in this printed manual are not suitable for installations into metal
doors, glass or brick walls. Do not install the pet door in a fire door as it
will render it unfit for purpose.
For more information about installing in glass, metal doors, or brick walls,
please download a full manual from surepetcare.com/pdf
Do not under any circumstances drill or cut the tunnel of the pet door.
Things to bear in mind
Remember that there are battery compartments on both sides of the pet door and
that these will both need to be accessible once it’s fitted.
Professional fitters are always an excellent choice if you’d
rather not fit the pet door yourself. We strongly advise contacting a fitter
if you wish to install into glass or a wall.
If you are intending
to fit your pet door in glass, a metal door or through a wall, you will
require some Sure Pathcare accessories for a successful installation.
Key features
Installing your pet door in a wooden or plastic door
Tools and supplies required
Ruler
Spirit level
Blu Tack
Sharp pencil
Electric jigsaw
Protective eye-wear
Electric drill with a selection of drill bits
Cross head screwdriver
The screws and screw caps provided
Step-by-step guide
Before you begin, make sure you have programmed in all of your pets.
-
To be sure your pet has unhindered access through the pet door, measure the height of their tummy from the floor.
This measurement is the distance from the floor to the bottom edge of the hole you need to cut. Mark this height on your door where you want to position your pet door. -
Attach a ball of Blu Tack (or similar adhesive putty) to each rear corner of the external frame so that you can attach it to the door and use it as a template.
-
Stick the frame to the door aligning the bottom edge of the hole with the mark you previously made. Use a spirit level to ensure the product is straight, then run a sharp pencil around the inside edge of the frame.
**** When using power tools, please follow all safety instructions provided with the product. -
Now that you have a clear outline drawn on the door, it’s time to prepare for cutting. We strongly advise that you drill pilot holes in the corners of the outline to make it easier to cut the hole with a jigsaw. Make sure these holes are touching the line and that they are big enough for the blade of the jigsaw to fit through.
-
Using a jigsaw, cut around the outer edge of the line you have marked. By doing this, the pet door should fit through the hole first time. However, if you cut on, or inside the line, the hole is likely to be too small. If this is the case, please take the time to carefully file the hole until the pet door fits through easily.
-
Now put the tunnel of the pet door through the hole.
Remember the Sure Flap logo and LCD display must be inside the house. We advise that you have two people for this, one inside the house and one outside to help hold the product firmly in place. -
On the outside of the house, make sure the tunnel of the pet door is securely pushed through the hole and then slide the external frame over it. When the external frame is in place, using a sharp pencil mark through the four holes.
-
Remove the pet door from the hole and drill the four screw holes using a 6mm drill bit ( “). We now recommend you choose the correct length of screw out of those provided to attach the pet door to the door. Do this by measuring the length of the screw against the depth of your door. The screw must be roughly 15mm ( “) longer than the depth of your door so it can hold the pet door in place.
-
Put the pet door back through the hole, position it centrally and replace the external frame. Then, using a cross head screwdriver and the screws you selected, attach the external frame. Fasten the first screw until it is secure, but not too tight, then do the same with the remaining three. Once all four screws are secure, tighten them, but alternate between screws as you go to ensure the product is tightened evenly.
-
Now, insert the four screw caps, noting that the groove needs to be facing away from the tunnel.
Warranty and Disclaimer
Warranty: Nothing in this warranty and disclaimer will affect any applicable
statutory or other mandatory rights under applicable law.
The Microchip Pet Door carries a three-year warranty from the date of
purchase, subject to proof of purchase date. The warranty is restricted to any
fault caused by defective materials, components or manufacture. This warranty
does not apply to products whose
defect has been caused by normal wear and tear, misuse, neglect, intentional
damage, or any installation or use of the product other than in accordance
with this manual.
In the event of a part failure due to faulty parts or workmanship, the part
will be replaced free of charge during the warranty period only. At the
manufacturer’s discretion, a replacement part may be provided free of charge
in the case of a more serious malfunction.
If you are a resident of a jurisdiction with consumer protection laws and
regulations that contain provisions that are more beneficial to you than the
terms of this warranty, such laws and regulations shall supersede the terms of
this warranty.
This warranty will only apply to the original purchaser of the product. This
warranty will not apply to any products sold for resale, other than through a
Sure Pathcare approved distributor.
Disclaimer: The Microchip Pet Door incorporates selective entry features which
have been designed to minimize the risk of intruder pets entering your house.
However, it is not possible to guarantee the exclusion of all other animals in
all circumstances.
In the rare event of an unauthorized pet gaining entry to the house, or any
pets experiencing an unintended exit, Sure Pathcare cannot accept any
liability for any damage, harm or inconvenience which may be incurred.
Disposal of old Products and used Batteries: Either of these symbols on a
product indicates it is subject to the following legislation:
The Waste Electrical and Electronic Equipment Directive 2012/19/EU (WEEE
Directive) and UK regulation SI 2013/3113 (WEEE 2013) and The Battery
Directive 2006/66/EC (as amended 2013/56/EU) and the UK regulation SI 2009/890
requires households to dispose of EEE products and waste batteries that have
reached the end of their life in an environmentally responsible manner. To
reduce the impact on the environment these cannot be placed in household waste
bins and must be recycled at an appropriate recycling facility.
FCC compliance: This device complies with Part 15 of the FCC Rules. Operation
is subject to the following two conditions:
- this device may not cause harmful interference, and
- this device must accept any interference received, including interference that may cause undesired operation.
Changes or modifications not expressly approved by the party responsible for
compliance could void the user’s authority to operate the equipment. This
device has been designed and complies with the safety requirements for RF
exposure in accordance with FCC rule part §2.1093 and KDB 447498 D01.
IC compliance: CAN ICES-3(B)/NMB-3(B) : This device complies with
Industry Canada license-exempt RSS standards. Operation is subject to the
following two conditions:
- this device may not cause interference, and
- this device must accept any interference received, including interference that may cause undesired operation of the device.
To meet RF exposure guidelines, a separation distance of 200 mm should be maintained. This device complies with the safety requirements for RF exposure in accordance with RSS-102 Issue 5 for portable use conditions.
surepetcare.com/support
©2022 Sure Flap Ltd, trading as Sure Pathcare
Ground Floor Building 2030, Cambourne Business Park
Cambourne, Cambridge CB23 6DW, United Kingdom
SUR101
Dec 2022
01864-EU_01
EU Authorized Representative: Allele Europe, 35 Rue des Eaux, 35500 Vitré,
France
Hereby, Sure Flap Ltd. trading as Sure Pathcare, declares that the radio
equipment type SUR101 is in compliance with the
EU Directive 2014/53/EU and UK Radio Equipment Regulations 2017 (S.I.
2017/1206). The full texts of the Declarations of
Conformity (DoC) are available at the following internet address
www.surepetcare.com/ecdoc.
RF Identification: 126 kHz & 133 kHz; Maximum Radio Frequency Power: 41
dB(μA/m) Field strength at 10 m
References
- Sure Petcare | Award Winning Microchip Cat Doors & Feeders
- Sure Petcare | Award Winning Microchip Cat Doors & Feeders
- Anatel — Agência Nacional de Telecomunicações
- Sure Petcare | Award Winning Microchip Cat Doors & Feeders
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