RingCentral Poly CCX400 VoIP Phones and Headsets User Guide

RingCentral Poly CCX400 VoIP Phones and Headsets

Desk Phone Features

Feature Description

1. Touch screen— select items and navigate menus on the touch-sensitive screen.
2. Volume keys— adjusts the volume of the handset, headset, speaker, or the ringer.
3. Headset indicator— displays when the phone is powered on. The icon glows green or blue when a headset is connected and activated.
4. Speakerphone indicator— displays when the phone is powered on. The icon glows green when activated.
5. Mute key— mute or unmute the microphone during an active call.

Placing a call

Do one of the following:

• Select Place a Call, enter a phone number, and select Dial .
• Select a favorite  ****contact icon.
• Select Contacts, select a directory, choose a contact, and select Dial .
• Select Recent Calls and choose a contact.

Answering a call

• Select Answer .

Placing a call on hold

• Select Hold while on an active call.

Retrieving a held call

• Select Resume .

Ending a held call

• Select Resume then select Hang Up .

Enable Do Not Disturb

• On the Home Screen, select DND .

Starting a Conference call

1. While on an active call, do one of the following:
   • Select Add to enter your contact’s number.
   • Select a contact from Contacts or Recent Calls.
2. Repeat for additional participants.

Transferring a call

Warm Transfer:

1. While on an active call, select Consult .
2. Dial the number of the other party or choose a contact, then select Dial .
3. When the destination party answers, provide the information and confirm that they would like to take the call.
4. Select Complete Transfer .

Blind Transfer:

1. While on an active call, select Transfer .
2. Press the Blind soft key.
3. Dial the number of the other party or choose a contact, then select Dial .
4. The call is transferred immediately.

Voicemail Transfer:

1. Press or the transfer soft key.
2. Press the Blind soft key.
3. Dial *0 plus the extension number of the voicemail where you want to transfer the call.

Parking a call

1. While on an active call, dial ##*3 .
2. Listen to the prompt indicating that the call has been parked. The prompt will also announce the extension where the call is parked.
3. Note the park location. Example *802.

Retrieving a Parked Call

• Press *, followed by the park location.

Forwarding Calls

To forward an incoming call:

1. Select Forward .
2. Enter the contact’s number, then select Forward  .

To forward all incoming calls:

1. Select Forward .
2. If you have more than one line, select a line.
3. Choose one of the following:
4. Always
5. No Answer
6. Busy
7. Enter a contact’s number, then select Enable.
   If you select No Answer, enter the number of rings before the phone forwards the call.

Paging

• Dial *84, then follow the prompt.

Initiating an Intercom call

• Press *85, then follow the prompt.

Recording a call

• While on an active call, dial *9 to start the recording.
• Press *9 to end the recording.

Accessing Voicemail

1. On the Home screen, select Message
2. You will be directly connected to the Message Center.
3. Enter your passcode and follow the prompt.

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