ProTour RC820 Electric Bike User Manual

RC820 Electric Bike
User Manual

RC820 Electric Bike

Thank you and congratulations on your ProTour E-Bike purchase!
ProTour eclectic bikes are the perfect fusion of elegance and engineering. Your city will feel smaller by combining the intuitive feel of a traditional pedal bike with smooth electric power. Hills become flatter and tough commutes become joyrides. Charge up your ProTour and recharge your love for riding.
To ensure your safely and the safety of others,please read and follow the guidelines in this user manual carefully and thoroughly before and during riding. ProTour is committed to your satisfaction with our products.
If something isn’t right, please reach out to us right away. We are always happy to help.
Happy Riding!
The ProTour Team
support@bikework.eu

Section 1. General Information

Before operating your E-Bike, please read all instructions in the manual and follow the steps and description carefully, This manual will guide you through the installation, functions, operation, and proper maintenance of your ProTour E-Bike.
Before assembling, check that all parts are complete and in good condition. If you have any questions of cannot find the information you need in the manual, please contact support@bikework.eu. Before contacting customer service, please have your original purchase information handy .

Section 2. Installation Steps

Step 1. Adjust the stem
Turn the stem of the handlebar 90 degrees so that it’s facing forward.
Fasten the 2 bolts that are already on the stem to secure the handlebar in position. Step 2. Install the handlebar
Loosen the NO.1 bolts on the stem to remove the stem cover.
Loosen the NO.2 bolts to adjust the height of the stem.
Rotate the handlebar so that it’s 90 degrees from the wheel and frame.
Put on the stem cover and tighten the 4 screws in order.
Step 3. Install the pedals
Look for the ‘R’ or “L’ labeled at the threaded end of the pedals to identify the correct side.
Hand tighten at first. The right pedal tightens CLOCKWISE. The left pedal tightens COUNTERCLOCKWISE.
Completely tighten the pedals with a pedal wrench or an open-end wrench.

Section 3. Charging the Battery

3.1 Charging Instructions
Charge the E-Bike before operating it. It typically takes about 4-6 hours to fully charge the battery.
Step 1. Make sure the bike is turned off and check the connection of the charging cable and power adapter.
Step 2. Plug the charger into a wall outlet (220V) then plug the other end into the charging port on the E-Bike. Remove the cap as needed.
Step 3. Allow about 4-6 hours for charging. The power adapter’s light will turn red during charging and then turn green once charging is complete. Disconnect all cables once charging is completed.
NOTE:
Fully charge the battery before your first use, this may take up to 4-6 hours.
Perform periodic visual inspections on the battery ports and charging cables.
Keep your charging environment clean and dry at all times.
If the charging port is damp or has any liquid on it, do not charge your E-Bike.
For the battery to operate at its maximum efficiency, avoid charging your E-Bike in extremely hot or extremely cold environments.
ATTENTION:
DO NOT use the bike while it is charging or connected to the charger under any circumstances.
The charging time is 4-6 hours. Charging longer than that may affect battery life and/or performance. If the charging adapter’s light doesn’t turn on, it may not be fully connected. Check that it is securely connected to the wall and to the bike.
Use only the charger provided with your ProTour E-Bike. If you have lost or misplaced your charger, contact customer support to obtain a replacement.

Section 4. Riding Your E-Bike

4.1 Adjusting the Seat Height
Positioning the seat to the right height is key for better pedaling, safety, and overall comfort. The rider’s leg length is used to determine the seat’s position. When pedaling, your hips should remain level and your legs shouldn’t over-extend. To determine the right seat height, sit on the E-Bike with one pedal at its lowest point and place the ball of your foot on the pedal. If your knee bends slightly at this position, the seat is at the right height. Additionally, when placing your heel on the pedal, your leg should be nearly straight.
Open the clamp under the seat post. Pull the seat up or push it down to adjust the height. Check to make sure the seat post is fully inserted into the frame and the head of the seat is parallel with the frame. Lastly, close the clamp to secure the seat in place.
4.2 How to Ride
Riding Modes
Pedal Assist Mode – Turn on LCD smart display, speed modes (1-5), and pedal at the same time.
Walk Assit Mode – Press and hold down the “-” button to enable the walk assit mode (Assit speed at 6KPH), release the button to deactivate the function.
Normal Bike Mode – Turn off LCD smart display and pedal like a normal bike.
Fully charge the battery and check that the battery switch is on before riding.
Start your E-Bike by pressing and holding the power button ca. 2 seconds. The assisted mode will be on whenever power is on and speed modes 1-5.
Move forward by pedalling. Max Speed is 25 km/h.
By turning the shifter upward, the chainwheel goes from large to small to gain greater speed. Conversely, the chainwheel goes from small to large, resulting in lower speed but less effort.
To stop, stop pedaling, safely apply the brakes, then squeeze the brakes lever to slow the front and rear wheels down.
4.3 Display Functions
ProTour E-Bike’s display features several different elements.
– Quick-press to switch modes from high to low speed.
Press and hold for ca. 2 seconds to turn the E-Bike on/off.
+ Quick-press to switch between speed modes from 0 to 5 speed.
+ Press and hold for ca. 2 seconds to turn on the highlight.
4.4 Display Information
Battery level: This icon indicates how much battery life you have left.
Speed display: This icon indicates current speed, as measured in kph.
Speed mode: This icon indicates the level of electric bicycle assistance.

Section 5. Safe Riding Techniques & Tips

Consider the following techniques and info to help ensure you have a safe, fun riding experience. Before riding, always check to make sure your brakes are working properly.
ATTENTION:
Wearing safety helmets, elbow pads, and knee pads properly to greatly reduces the risk of injury.
Helmets reduce 85% of critical head injuries.
Elbow pads can reduce 82% of elbow injuries.
Knee pads can reduce 32% of knee injuries.
NOTE:

• Make sure your feet are always on the pedals. Make sure both hands are on the bike handle at all times when riding. Taking your feet off the pedals while riding is dangerous.
• Do not use the E-Bike to perform dangerous maneuvers, Failure to exercise good judgment and heed the above warnings increases the risk of serious injury or, in very rare cases, death. Use with appropriate caution and serious attention to safe operation.
• Make sure the battery is fully charged, especially if you plan to travel long distances.
• For your safety and the safety of others, follow the speed limit and ride only at speeds you are comfortable with, and be ready to stop at any time.
• Keep a safe distance from fellow riders to avoid collisions.
• Pay attention to your surroundings. Your eyes are your best tools for safely avoiding obstacles and unsafe surfaces.
• Ride in open spaces and flat areas. Avoid slopes or high traffic areas until you’re familiar with riding.
• Do not ride at high speeds, on uneven terrain, in inclement weather, or otherwise unsafe conditions.
• Never use the E-Bike to do anything that may cause personal injury or property damage.
• Do not attempt to carry passengers or heavy items. The bike can only support the weight of one person at a time. Do not exceed the weight limit.
• Only ride the E-Bike where permitted. You MUST comply with local laws and yield to pedestrians.

Section 6. Maintenance

Do not perform any kind of maintenance while the E-Bike is powered on or charging.
Before each ride, check whether the quick-release screws are loose and whether the brakes are effective.
Check the handlebars and screws once a week, and charge at least once in three months.
6.1 Battery Maintenance

• Do not store or recharge the battery exceed the specified temperature range 20°C-25°C/68°F-77°F. Do not pierce the battery. Refer to local laws and regulations on battery recycling and/or disposal.
• A well-maintained battery can perform well even after riding for high mileage. Recharge the battery after each ride to prevent the battery from draining completely, When used at room temperature (70°F/22°C), the battery range and performance are at its best; however, using it at temperatures below 32°F(0°C) will reduce the range and performance. Generally the range of -4°F(-20°C) can be as low as half of the same battery at 70°F (22°C). When the temperature rises, the battery life will be restored.

NOTE:
Generally, a fully charged battery can maintain power for 90 days in standby mode. The low-power battery can maintain power for 30-60 days in standby mode. Remember to charge the battery after each use.
Draining the battery may cause permanent damage to the battery. The electronics inside the battery record the charge and discharge of the battery; damage caused by over-discharge or under-discharge is not within the limited warranty.
ATTENTION:

• Do not attempt to disassemble the battery. Risk of fire hazard.
• When the ambient temperature exceeds the machine operating temperature (see specifications), do not ride, because low/high temperature will limit the maximum power/torque. Doing so may cause personal injury or property loss due to slips or falls.

6.2 Cleaning

Proper cleaning of your E-Bike can guarantee a longer lifespan and a smooth- riding experience.
Before cleaning, make sure that the power has been turned off and the charging cable has been unplugged, otherwise, you may damage the electronic components.

• Wipe the outer body of your E-Bike with a soft, dry microfiber cloth.
• Check around the wheels and ensure there is no blockage.The E-Bike ‘s design allows for easy wheel maintenance.
• The E-Bike meets IP54 water resistance, meaning it can withstand splashes and light precipitation. If water or rain splashes on the bike, switch it off in time and wipe it off before use. However, do not submerge the E-Bike in water.
• Do not let water and liquids get into the E-Bike’s electric parts or battery.

NOTE:
Do not use alcohol, gasoline, acetone, or other corrosive/volatile solvents to clean the bicycle.
These substances may damage the appearance and internal structure of your bicycle.
6.3 Storage
Below are some tips to consider when storing your ProTour E-Bike.

• Before storing,fully charge the E-Bike to prevent battery over-discharge due to non-use.
• If storing the E-Bike for more than one month, discharge and recharge the battery at least once a month.
• Cover the E-Bike to keep the dust out. Do not store in a dusty environment as this may cause damage over time.

NOTE:

Store your bicycle in a cool and dry place. Do not store it outdoors for too long. Exposure to sunlight and extreme temperatures (whether hot or cold) will accelerate the aging process of plastic parts and may reduce battery life.
6.4 Disposal at End-of-Life
This product must not be disposed of by incineration, land-filling, or mixing with household rash. Improper disposal of the battery contained within this product may result in the battery heating up, rupturing, or igniting which may cause serious injury.
The substances contained inside the battery present chemical risks to the environment. The recommended disposal for any ProTour product at its end-of- life is to dispose of the entire unit at or through an e-waste recycling center, program, or facility.
Local regulations and laws about the recycling and disposal of lithium-ion batteries and/or products containing them will vary according to county, state, and local governments. You must check laws and regulations corresponding to where you live to properly dispose of the battery and/or unit. t is the user’s responsibility to dispose of their waste equipment properly in accordance with local regulations and laws.
For additional information about where you should drop off your batteries and electrical or electronic waste, please contact your local or regional waste- management office, your household waste disposal service.

Section 7. Warranty Period

ProTour offers a warranty of Frame for 24 months; Each ProTour bike is rigorously tested and tuned by our knowledgeable technicians and engineers before it arrives to your door. If you believe that your ProTour electric bike has a manufacturer’s defect, we ask that you reach out to us describing the issue. Documenting photos or videos of suspected defects will greatly improve the process for both of us. Distinguishing between damage sustained during shipping versus manufacturer’s defect is important. ProTour distinguishes between major and minor defects and their appropriate resolution on a case-by- case basis.
ProTour offers 12 months Battery and Motor Warranty. But this warranty does not cover the faulty operation or failure to properly follow the manufacturers instructions.
Note:
Appearance accessories and wearable parts are not eligible for Warranty. Wearable parts including inner tubes,tires, and brake pads are not covered under the warranty.

1. Failure caused by not following the instruction manual.
2. Normal wear and tear, accident, abuse, neglect of care, improper assembly, or incorrect parts maintenance, and incorrect use of accessories by any user.
3. It is a part that will naturally wear out under normal use, and it does not apply to those who are free of charge during the aforementioned warranty period.
4. Failure to perform proper replacement and maintenance due to wear and tear of consumables, causing other parts to malfunction and damage.
5. The warranty card does not match or alter the model of the bike.
6. Damage caused by overloading riding over obstacles (including but not limited to descending steps, falling. etc.), performing extreme sports, etc.
7. Damage caused by force majeure (such as fire, earthquake, lightning, water damage, etc.).
8. Those who exceed the warranty date.

ProTour Customer Service
support@bikework.eu
Apr. 2023 By ProTour Version 3

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