moixa 4.8kWh Smart Battery User Manual

: June 10, 2024
: moixa

moixa 4.8kWh Smart Battery User Manual

Welcome to your Moixa® Smart Battery
This is your User Manual

Moixa develops smart, clean technology so that the world can live in a future powered by renewable energy.

With your British invented Moixa Smart Battery, you can unlock the full potential of solar energy, take control of your energy usage and lower your electricity bills.

Contact

Your installer will tell you who is providing your customer support. If Moixa is providing your customer support, you should contact us by email to support@moixa.com or by calling +44 (0)20 7734 1511 (option 2)

We are available between 9am and 6pm on weekdays (excluding UK Bank Holidays). You can also write to us at:

Moixa Technology, 29 – 31 Saffron Hill, London EC1N 8FH

If Moixa is not providing your customer support, please refer to the contact information provided by your installer.

Support information is also available on the Dashboard and App.

Updates to this User Manual and your User Agreement

The most up to date version of this User Manual is available on our website: www.moixa.com/support/.

For more details of your contract with Moixa, please see your User Agreement which includes a description of your statutory rights, Installation Requirements and Warranty (where Moixa is your installer), Equipment Warranty, Moving House, Monitoring Energy generation and consumption, Upgrades and Updates to software and general terms and conditions for use.

Please read this User Manual alongside your User Agreement. The most up to date version of your User Agreement is also available on our website: www.moixa.com/solar-battery/support/.

If significant updates are made to this User Manual or User Agreement, you will receive an email notification from Moixa.

How the Moixa Smart Battery fits into your life

Smart energy for your home
The Moixa Smart Battery is installed near your consumer unit (fuse box) and measures the energy coming from your solar panels, and being used in your home. Its built-in technology knows when to store your energy and when to provide it.
Fitting Instructions

Solar PV
AC Inverter
Fuse Box
Moixa Smart Battery
LED lighting and electronics
Appliances
Moixa Dashboard or app
The Grid

Storing solar & off-peak energy

When your solar panels generate more energy than your home needs, the Moixa Smart Battery stores it for use later. If you have a special ‘time-of-use’ tariff, then your Moixa Smart Battery can deliver further savings by storing low-cost energy, so you can buy less energy at high-price peak periods. Let our team know if you are on a special tariff so we can ensure your Moixa Smart Battery is best optimised for you.

Storing free solar energy and cheap off-peak energy

Information in this User Manual

About this User Manual

This is the user manual for the Moixa Smart Battery Control Unit (MCU) V4 4.8kWh.

Please go to www.moixa.com/support/ for user manuals for other products.

Safety

Intended Usage

There are no user serviceable parts in your Moixa Smart Battery. Its purpose is to manage and utilise the energy stored in the lithium iron (LiFePO4) batteries within. Please do not use, operate or maintain your Moixa Smart Battery in a manner other than that described in this User Manual.

Use of your Moixa Smart Battery and use of components in any manner other than as sold or recommended by Moixa will not be covered by the Moixa Manufacturer’s Warranty. Only Moixa Smart Batteries which have been installed and commissioned in your property by Moixa and purchased directly from Moixa, are covered by the Moixa Manufacturer’s Warranty.

For enquiries about the proper use of your Moixa Smart Battery, please contact Moixa Customer Support.

Identifying your Product

Type Label

On the left side of the Moixa Smart Battery you will find the ‘type’ label. This label details your product version and basic specifications. Please familiarise yourself with the contents of this label. Note this may vary depending on your supplier.

Unit ID

The ‘Unit ID’ label is attached to the left side of the Moixa Smart Battery and gives information that uniquely identifies your Moixa Smart Battery.

Type label example

Unit ID example

Moixa Smart Battery Technical Specification 4.8kWh Model

Moixa Smart Battery

GridShare integrated Smart Battery and power delivery system.

Dimensions
H: 770mm x W: 525mm x D: 200mm

Product needs 100mm free space to the left, right, top and front sides for ventilation.

Weight
80kg. Two-person install.

Power
Main connections AC240V. Input nominal 2kW AC max (variable), output nominal 2.4kW AC max (variable).

Battery Module

2x 2.4kWh 48V nominal units, using LiFePO4 chemistry.
Total capacity 4.8kWh, usable capacity 3.84kWh.
Around 6,000 cycles at 90% depth of discharge.
Fully charged at 54V, fully discharged at 45V.

Temperature range: Charging 0°C to 50°C, discharging -10°C to 50°C.
Certification: TÜV / CE / UN38.3.

Communications
As standard with Ethernet, PowerLine Ethernet, and Wi-fi.

Additional connectivity for: MID Class2 energy meters.

AC output quantities	UOM	spec / spec range
Voltage (nominal or range)	AC (V)	187-265 (230V Nominal)
Current (maximum continuous)	AC (A)	13
Current (inrush) (a.c. A, peak and duration)	AC (A)	14
Frequency (nominal or range)	Hz	45-65
Output Power (maximum continuous, variable up to this)	AC (W)	2400 max
Power factor range		0.995 – 0.999
Maximum output fault current (a.c. A, peak & duration or RMS)	AC (A)	15

Protection & Compliance

Compliant with all the below:

CE marked product, batteries and inverter
LiFePO4 chemistry used
EN 60950-1, IEC 62109-1 and IEC 62109-2 (for EESS)
IEC 62619, UN 38.3, UL 1973 and IEC 60950-1 tested & certified battery modules
UL 1642 and UN 38.3 tested & certified battery cells used
IEC 62109-1, IEC 62109-2, IEC 60335-1, IEC 60335-2, IEC 62040-1 certified inverters
EMC testing: EN 301 489-1, /EN 301 489-52 Ver. 1.1.0, EN 301 489-17, Ver. 3.2.0
RED testing: EN 300 328, Ver. 2.1.1
RoHS, REACH, WEEE and waste batteries and accumulators’ directive
UK grid connection ERECs G98, G99 and G100. G99 (Northern Ireland).
Ireland EN 50549-1 protection settings
Australia AS/NZS 4777

The device must be installed to BS 7671 requirements for Electrical Installations (for UK), to ET 101:2008+A1+A2+A3:2018 National Rules for Electrical Installations (for Ireland) and AS/NZS 3000:2018, Electrical installations (for Australia).

To find out more information and view our certificates visit www.moixa.com /safety-and-regulations

Warranty

Product Warranty: 10 year Moixa warranty.

Installation Warranty: 2 year Moixa warranty (if Moixa is your installer).

Moixa provides a Manufacturer’s Warranty for Moixa Smart Batteries which have been purchased by consumers. The terms and conditions of your Manufacturer’s Warranty are set out at www.moixa.com/support/.

Intellectual Property Rights
Patented and patents pending including (GB2476213, US201000076615, GB1221819.4, US9379545, US8849471, AU2013353807, GB2510804, GB2539317, GB2476213)

Current applications: US20100076615, US20140159485, EU 09756537.8 EU 13815546.0, CA 2903156, GB 1810314.3

Specifications subject to change without notice. To find out more information and view our certificates visit www.moixa.com/safety-and- regulations

Battery Safety Instructions

Installing the Moixa Optimised Battery System will require modifications to the distribution board or consumer unit (fuse box) of your property, in order to allow monitoring of the energy characteristics of your home. Carrying out any electrical work in a home or workplace can be dangerous, and only certified electricians may carry out the installation of the Moixa Optimised Battery System, which must be in accordance with the national safety regulations BS7671 or the equivalent applicable regulations in the country of installation.
Please read the following instructions carefully as failure to observe the precautions may result in damage or could invalidate your Installation and Manufacturer’s warranties.

To ensure your product is safely and correctly installed, your installer must follow the guidance laid out in the Installer Manual.

In the event of a fire near the Moixa Smart Battery, perform the following measures:
If the Moixa Smart Battery itself is on fire, do not try to extinguish it yourself. Evacuate the property, call the fire brigade and inform them that you have a Moixa Smart Battery on fire which contains Lithium Ion components. The fire brigade will need to extinguish the fire using specialist equipment. The customer should provide the MSDS https://www.moixa.com/wp-content/uploads/2019/07/ MSDS.pdf. When safe to do so, call Moixa Customer Support at the earliest opportunity.
- If it is safe to do so, turn the isolator switch to OFF, extinguish the fire near the Moixa Smart Battery and contact Customer Support.
- If it is not safe to turn the isolator switch off, switch it off at the consumer unit (fuse box), then extinguish the fire near the unit and contact Customer Support.
If your Moixa Smart Battery becomes damaged, wet or if you notice any unusual noises or smells, disconnect it by turning your isolator switch to OFF and contact Customer Support.
If your Moixa Smart Battery starts to leak and someone is exposed to the liquid, they should seek immediate medical assistance. You must also turn the isolator switch to OFF and contact Customer Support.
For proper ventilation, 100mm of free space is required to the left, right, top and front sides of the
Moixa Smart Battery. Covering it could cause it to overheat or stop working.
Keep children and animals away from the Moixa Smart Battery.
After your Moixa Smart Battery has been installed you must inform Customer Support of any significant electrical work that you are planning, such as any changes to your consumer unit (fuse box), as this may impact your Moixa Smart Battery’s performance.
Do not attempt to tamper with, disconnect, disassemble, repair or move the Moixa Smart Battery. This can only be carried out by a Moixa Accredited Installer, organised by Moixa.
Do not expose the Moixa Smart Battery to an open flame or sources of heat and do not keep flammable objects or liquids nearby.
Do not expose the Moixa Smart Battery to temperatures in excess of 35° C or under 18° C.
Do not pierce the Moixa Smart Battery, place objects on top of it or subject it to strong impacts.

Please note: Once the Moixa Hub and your connected device(s) have been fully installed, Customer Support must be notified of any significant electrical work that you are planning to conduct in your home. This includes any changes to your consumer unit, as this may impact the performance of the Moixa Hub and connected device(s).

Firewalls

Your Moixa Smart Battery must be connected to the internet for you to receive full functionality, and you must not interfere with this connection. Below are the minimum recommendations that are required for correct operation of the Moixa Hub:

TCP Port: 8833 MQTTS -> AWS (any IP)
TCP Port: 22 -> SSH Jano (any IP)
TCP Port:443 -> HTTPS (any)
UDP Port:53 -> any IP

The above are subject to change without notice, and we recommend allowing the following in order to avoid disruption:

Inbound rules: any IP – disabled, any port – disabled
Outbound rules: any IP – allowed, any port – allowed

For support relating to your Smart Battery, contact Moixa Customer Support:

Email support@moixa.com

UK Support: +44 207 734 1511

Find your local phone number on www.moixa.com/support/

Maintenance and Troubleshooting

If you change your electricity provider or tariff, notify Moixa, or your local customer support, by email (see contact section 5.0). It is important Moixa has your up to date tariff information to fully optimise your system.

Unless there is an emergency, or situation as described in the Battery Safety Instructions, you must not attempt to shut down your Moixa Smart Battery unless instructed to do so by Customer Support. If a nonemergency fault does occur with your Moixa Smart Battery, please contact Customer Support and they will be happy to assist.

Shutting down

Turn the isolator switch that connects the Moixa Smart Battery to the mains in the house from the ON to the OFF position. If your Moixa Smart Battery was installed with a red and yellow isolator switch like the one shown on the right, this will involve turning the red switch anti-clockwise from ON to OFF. Once the switch is off, you should expect the screen to go black.
Shutting down

Restarting

Before restarting, please leave the isolator switch in the OFF position for 30 seconds. Then turn the isolator switch back to ON. Once the Moixa Smart Battery has restarted the screen should turn on.

Product Performance and Maintenance

Your Moixa Smart Battery should not require your attention or onsite maintenance to function correctly. However, if you are concerned that your Moixa Smart Battery is not performing as expected, we recommend checking your Moixa Dashboard or app. Here you should be able to see the amount of energy stored in the battery increasing and decreasing throughout the day with your solar generation and household consumption. If you
are unsure whether your Moixa Smart Battery is performing as expected, please contact Customer Support.

The Moixa team will also look out for any Moixa Smart Batteries that are not working as expected, and if any issues are detected we will try and resolve these remotely. If the issue cannot be resolved remotely, the Customer Support team will reach out to you and arrange for one of our Moixa Accredited Installers to visit your premises and resolve the issue.

To further guarantee uninterrupted operation and optimal performance of the Moixa Smart Battery, we recommend that:

Your household electrical system is inspected periodically to ensure it is compliant with all required standards. The scheduled inspection due date for the Moixa Smart Battery installation should be mentioned by the installer on the EIC form.
You check for accumulated dust and other contaminants on the surface of the Moixa Smart Battery and, if required, use a soft and lint-free cloth to remove these. Please avoid using solvents or water for cleaning.

Battery health: In order to prolong the lifetime of your Moixa Smart Battery and comply with the manufacturer’s requirements, the system must be charged to full at least once per month. Usually this need is met through normal operation. However if your PV system doesn’t generate enough power and/or you don’t charge it overnight from E7/smart tariff, your Moixa Smart Battery has programmed to launch the “self-maintenance mode”, during which it will set itself to charge up to full. That might result in charging from the grid.

Moixa Dashboard and app

App Instructions

Overview

The Moixa Dashboard and app allows you to view your home’s energy data through your personal online account. Your energy graphs and information will help you understand how much solar energy you generate, how much energy you use in your home and how your Moixa Smart Battery is supporting your energy needs.

Account Setup

During your Moixa Smart Battery installation, an account will be created for you to access the Moixa Dashboard and app. This account will be assigned to the email address that you provide to your Moixa Accredited Installer on the day. You should receive an email from hello@moixa. com which will explain the next steps to get signed up. If you have not heard from Moixa after 3 working days, check your junk email account for an email from hello@moixa.com or reach out to support@moixa.com.