moixa MOIASSY6072 7.2kWh and 9.6kWh Optimised Battery Systems User Manual
- June 10, 2024
- moixa
Table of Contents
moixa MOIASSY6072 7.2kWh and 9.6kWh Optimised Battery Systems User Manual
How the Moixa Optimised Battery System fits into your home
The Moixa Hub is installed in your home and integrated with a Victron Multiplus II inverter and either three or four Pylontech US2000 Plus battery modules to make up your Moixa Optimised Battery System. The Moixa Hub acts as a gateway to Moixa’s Gridshare Platform and, once fully installed, will allow you to view the performance of your Moixa Optimised Battery System through the Moixa Dashboard and App.
- Solar PV
- Victron inverter
- Consumer Unit (fuse box)
- Pylontech batteries
- Moixa Hub
- Appliances
- LED lighting and electronics
- Moixa Dashboard or app
- The Grid
Storing solar & off-peak energy
When your solar panels generate more energy than your home needs, the Moixa
Smart Battery stores it for use later. If you have a special ‘time-of-use’
tariff, then your Moixa Smart Battery can deliver further savings by storing
low-cost energy, so you can buy less energy at high-price peak periods. Let
our team know if you are on a special tariff so we can ensure your Moixa Smart
Battery is best optimised for you.
Storing free solar energy and cheap off-peak energy
Information in this User Manual
In this document you will find guidance on the use of the Moixa Optimised
Battery System. For user manuals for other Moixa products, please go to
www.moixa.com/support/
This document focuses on the Moixa Hub element of your Moixa Optimised Battery
System, although it provides general guidance and information for all the
component elements, where documentation from the original manufacturer exists,
ensure that you refer to this information as well, and note that if there is
any discrepancy, the original manufacturer’s information takes priority with
respect to that component.
This document is not intended to replace or supersede any guidance from
Victron, Pylontech, or any other manufacturers. Where guidance for
installation and use of these items exists, this shall be followed by the
customer. Please read the following instructions carefully as failure to
observe the precautions may result in serious personal injury, property damage
and will invalidate your manufacturer’s warranty.
Safety
Installing the Moixa Optimised Battery System will require modifications to the distribution board or consumer unit (fuse box) of your property, in order to allow monitoring of the energy characteristics of your home. Carrying out any electrical work in a home or workplace can be dangerous, and only certified electricians may carry out the installation of the Moixa Optimised Battery System, which must be in accordance with the national safety regulations BS7671 or the equivalent applicable regulations in the country of installation. Please read the following instructions carefully as failure to observe the precautions may result in damage or could invalidate your Installation and Manufacturer’s warranties. To ensure your product is safely and correctly installed, your installer must follow the guidance laid out in the Installer Manual. If any part of the Moixa Optimised Battery System becomes damaged, wet or if you notice any unusual noises or smells, disconnect the Moixa Hub by switching off at the plug socket and then unplugging the Moixa Hub and isolating the Pylontech battery modules and Victron inverter by turning your isolator switch to OFF. Contact your Customer Support Team as soon as possible. In the event of a fire near the Moixa Optimised Battery System, perform the following measures: · If any part of the Moixa Optimised Battery System is onfire,donottryto extinguish it yourself. Evacuate the property, call the fire brigade and inform them that you have a Pylontech Battery on fire which contains Lithium Ion components. The fire brigade will need to extinguish the fire using specialist equipment. The customer should provide the MSDS http://en.pylontech.com.cn/download.aspx?id=184 When safe to do so, call Customer Support at the earliest opportunity.
- If it is safe to do so, turn the isolator switch to OFF, extinguish the fire near the Moixa Optimised Battery System and contact Customer Support.
- If it is not safe to turn the isolator switch off, switch it off at the consumer unit (fuse box), then extinguish the fire near the unit and contact Customer Support.
- If your Pylontech Battery modules start to leak and someone is exposed to the liquid, they should seek immediate medical assistance. The MSDS (material safety data sheet) lists down the immediate actions to be taken if someone comes in contact because seeking medical assistance could take time. You must also turn the isolator switch to OFF (p. 7) and contact Customer Support.
- Do not attempt to disassemble, repair or change the location of the Moixa Hub or any part of the Moixa Optimised Battery System. This can only be carried out by a Moixa Accredited Installer. Attempts to do so yourself (or anyone else) will invalidate your Moixa Installation and Manufacturers’ Warranties.
- The Moixa Optimised Battery System must not be exposed to extreme temperatures, such as direct heat, flame or cold.
- Keep children and animals away from the Moixa Optimised Battery System.
- For proper ventilation, 100mm of free space is required to the left, right, top and front sides of the Victron inverter supplied as part of your Moixa Optimised Battery System. Covering it could cause it to overheat or stop working.
- After your Moixa Optimised Battery System has been installed you must inform Customer Support of any significant electrical work that you are planning, such as any changes to your consumer unit (fuse box), as this may impact your Moixa Optimised Battery System’s performance.
- Keep the cabinet keys away from children and in a safe accessible location (to be able to open immediately – when required.
- Do not attempt to tamper with, disconnect, disassemble, repair or move the Moixa Optimised Battery System. This can only be carried out by a Moixa Accredited Installer, organised by Moixa.
- Do not expose any part of the Moixa Optimised Battery System to an open flame or sources of heat and do not keep flammable objects or liquids nearby.
- Do not expose any part of the Moixa Optimised Battery System to temperatures in excess of 35° C or under 18° C.
- Do not pierce any part of the Moixa Optimised Battery System, place objects on top of it or subject it to strong impacts.
Please note: Once the Moixa Hub and your connected device(s) have been fully installed, Customer Support must be notified of any significant electrical work that you are planning to conduct in your home. This includes any changes to your consumer unit, as this may impact the performance of the Moixa Hub and connected device(s).
Maintenance and Troubleshooting
If you change your electricity provider or tariff, notify Moixa, or your customer support, by email (see contact section 7.0). It is important Moixa has your up to date tariff information to fully optimise your system. Unless there is an emergency, or situation as described in the Battery Safety Instructions, you must not attempt to shut down your Moixa Optimised Battery System unless instructed to do so by Customer Support. If a non-emergency fault does occur with your Moixa Optimised Battery System, please contact Customer Support and they will be happy to assist.
Shutting down
Turn the isolator switch that connects the Moixa Optimised Battery System to
the mains in the house from the ON to the OFF position. If your Moixa
Optimised Battery System was installed with a red and yellow isolator switch
like the one shown on the right, this will involve turning the red switch
anti-clockwise from ON to OFF. Once the switch is off, you should expect the
screen to go black.
Restarting
Before restarting, please leave the isolator switch in the OFF position for 30
seconds. Then turn the isolator switch back to ON. Once the Moixa Optimised
Battery System has restarted the Moixa Hub screen should turn on.
Product Performance and Maintenance
Your Moixa Optimised Battery System should not require your attention or
onsite maintenance to function correctly. However, if you are concerned that
your Moixa Optimised Battery System is not performing as expected, we
recommend checking your Moixa Dashboard or App. Here you should be able to see
the amount of energy stored in the battery increasing and decreasing
throughout the day with your solar generation and household consumption. If
you are unsure whether your Moixa Optimised Battery System is performing as
expected, please contact Customer Support.
The Moixa team will also look out for any Moixa Optimised Battery Systems that
are not working as expected, and if any issues are detected we will try and
resolve these remotely. If the issue cannot be resolved remotely, the Customer
Support team will reach out to you and arrange for one of our Moixa Accredited
Installers to visit your premises and resolve the issue.
To further guarantee uninterrupted operation and optimal performance of the
Moixa Optimised Battery System, we recommend that:
- Your household electrical system is inspected periodically to ensure it is compliant with all required standards. The scheduled inspection due date for the Moixa Optimised Battery System installation should be mentioned by the installer on the EIC form. The customer should schedule the inspection with their installer or electrician.
- You check for accumulated dust and other contaminants on the surface of the Moixa Optimised Battery System and, if required, use a soft and lint-free cloth to remove these. Please avoid using solvents or water for cleaning.
For any other queries or if you aren’t sure if the Moixa Optimised Battery System is working as expected, please contact Customer Support.
Battery health: In order to prolong the lifetime of your Moixa Optimised Battery System and comply with the manufacturer’s requirements, the system must be charged to full at least once per month. Usually this need is met through normal operation. However if your PV system doesn’t generate enough power and/or you don’t charge it overnight from E7/smart tariff, your Moixa Optimised Battery System has programmed to launch the “self-maintenance mode”, during which it will set itself to charge up to full. That might result in charging from the grid. (for Ireland) and AS/NZS 3000:2018, Electrical installations (for Australia).
Troubleshooting
Connectivity: If your Moixa Hub is experiencing connectivity issues, you
may see gaps in your data on your Moixa Dashboard or App. If you suspect that
you have a connectivity issue, we recommend that you first check your internet
router or modem to ensure you have a stable internet connection. If your
system is installed with a Power Line Communication (PLC) device, confirm that
this is still operating correctly. The two LEDs above the Ethernet port on the
Moixa Hub will be illuminated if communication is occurring between the Moixa
Hub and your local network.
For further guidance, contact Customer Support.
Power: If the Moixa Hub screen is not lit up, check that power is being provided via the supplied wall adaptor. If power is being supplied and the screen is still not on, contact Customer Support.
Moixa Dashboard and app
Overview
Your Moixa Dashboard and App allows you to view your home’s energy data
through your personal online account. Your energy graphs and information will
help you understand how much energy your home uses, how much solar energy you
generate and how your Moixa Optimised Battery System is helping you to save
money.
Account Setup
During your Moixa Optimised Battery System installation, an account will be
created for you to access the Moixa Dashboard and app. This account will be
assigned to the email address that you provide to your Installer on the day.
You should receive an email from hello@moixa.com which will explain the next
steps to get signed up. If you have not heard from Moixa after 3 working days,
check your junk email account for an email from hello@moixa.com or reach out
to your support team.
Log in to your Moixa Dashboard or app
You can log in to your Moixa Dashboard by going to mygridshare.com and our
Moixa App is available on both Apple & Android devices. Search for: Moixa
GridShare.
Firewalls
Your Moixa Optimised Battery System must be connected to the internet for you
to receive full functionality, and you must not interfere with this
connection. Below are the minimum recommendations that are required for
correct operation of the Moixa Hub:
- TCP Port: 8833 MQTTS -> AWS (any IP)
- TCP Port: 443 -> HTTPS (any)
- TCP Port: 22 -> SSH Jano (any IP)
- UDP Port: 53 -> any IP
The above are subject to change without notice, and we recommend allowing the following in order to avoid disruption:
- Inbound rules: any IP – disabled, any port – disabled
- Outbound rules: any IP – allowed, any port allowed
Technical Information
Available in 7.2kWh & 9.6kWh
Dimensions
Moixa Hub: H: 15 x W: 15 x D: 5 cm
Victron MultiPlus-II 48/3000/35-32
Inverter/Charger: H: 50 x W: 28 x D: 15 cm
2.4kWh 48V Pylontech US2000 Plus: H: 9 x W: 44 x D: 41 cm (each module)
The batteries must be housed in a cabinet which is: H: 54cm x W: 60 x D: 56
The inverter requires 10cm of free space to the left, right, top and front
sides for ventilation.
Weight
Moixa Hub: 750g Pylontech Battery Module: 26kg (each module) Victron
Inverter: 18kg
Power
Pylontech Battery Module: 240VAC. Input nominal 2kW AC (max charge), output
nominal 2.4kW.
Battery Module
7.2kWh or 9.6kWh (3 or 4 x 2.4kWh 48V Pylontech US2000 Plus battery modules)
LiFePO4 chemistry. Total usable capacity of 90%.
Communications
As standard with Ethernet, Power Line Communication (PLC), or Wi-fi.
Compliance
Moixa Hub: Compliant with LVD, RED, EMC, RoHS, REACH and WEEE directives. CE
marked. WEEE marked ( ) product which must not be disposed of with household
waste. As per the waste batteries and accumulators act, customers can ship the
battery packs to the battery pack distributor in the UK (which placed the
batteries for the first time in the UK market). One example is Midsummer in
Cambridge.
Please refer to the Victron and Pylontech websites for inverter and battery
compliance information.
Warranty
Moixa Hub: 10 year manufacturer’s warranty
Battery System Installation: 2 year warranty
Pylontech battery: 10-year manufacturer’s warranty
Victron Inverter: 10 year manufacturer’s warranty
Intellectual Property Rights
Patented and patents pending including (GB2476213, US201000076615,
GB1221819.4)
Contact
Your installer will tell you who is providing your customer support. If Moixa
is providing your customer support, you should contact us by email to
support@moixa.com or by calling +44 (0)20 7734
1511 (option 2)
We are available between 9am and 6pm on weekdays (excluding UK Bank Holidays).
You can also write to us at:
Moixa Technology, 29 31 Saffron Hill, London EC1N 8FH
If Moixa is not providing your customer support, please refer to the contact
information provided by your installer. Version no. MOB-UM001 February 2021.
All details correct at time of publication.