GATEKEEPER SV12 360 Degree Surround Vision Camera System User Manual

GATEKEEPER SV12 360 Degree Surround Vision Camera System User Manual

Document Ref. No. : DN3267
Version No. : 3.0.1
Document Date : April 2022

GLOSSARY

Event Abbreviations.

When a recorded video is viewed in G4 Viewer+ the abbreviations displayed on the screen for events are specific to their default values.

1 Introduction

1.1 Welcome to Your New SV12

Congratulations on the purchase of your new Gatekeeper Systems SV12.

The 360° Surround Vision Camera System provides real-time and surround view of the vehicle for blindspot detection. With 4 channels 1080P wide-angle cameras and video processor, a high resolution panoramic real-time stitching scene is available on the display monitor. The display monitor is off when the vehicle is moving forward. As the vehicle is reversing or making side turns, the display monitor turns on and provides a split-screen display of a 360° stitching image and a rear, left, or right view. The 360° Surround Vision Camera System is easy to install and calibration is customizable to meet specific vehicle requirements.
To playback the recorded video or search for any sensor alarm triggers, the SV12 utilizes Gatekeeper’s custom video viewing software, “G4 Viewer Plus”. G4 Viewer Plus is an easy to use application that allows users to quickly find the video of interest and save as a clip in MP4 format. G4 Viewer Plus is available as a free download from Gatekeeper System website (www.gatekeeper- systems.com).

1.2 Important Safety and Handling Information

Before using the product, please ensure that you observe the safety precautions described below. Always ensure that the product is used correctly and by the listed instructions. Be sure to also check the manuals included with any other product accessories that you may use.

The battery must be disconnected from the vehicle before working on the electrical system of the vehicle when installing, servicing or removing Gatekeeper products.

Preparing to Install

• Customers shall be responsible for addressing any systems on the bus that require attention as a result of disconnecting the bus battery. This includes, but is not limited to, entering a radio theft code, programming radio stations, etc.

Installing the product

• All Gatekeeper Systems employees or contractors who perform electrical work (e.g. installing, servicing or removing a SV12, installing a backup camera system, etc.) on a customer vehicle shall ensure that the battery in the vehicle is disconnected before work commences.

Operating the product

• The SV12 has an operating temperature range of -22°F to +155°F (-30°C to +70°C). It is good practice to ensure that the product is mounted in a suitable location which does not exceed acceptable temperature ranges during normal operations.
• Do not remove the cover of the product as this will void the warranty.
• When a system has shipped with a GPS antenna, please ensure that the GPS antenna is mounted externally on the roof of the bus with a clear view of the sky, and with the magnetic side facing down.

Updating the product

• Firmware updates (available from www.gatekeeper-systems.com) are system and product model specific. These firmware updates must be applied to the SV12 system only.

Repairing the product

• Your SV12 doesn’t have any user-serviceable parts. Do not open or disassemble it or attempt to repair it or replace any components.
• Disassembling the SV12 may damage it or may cause injury to you. If your product needs service, is damaged, or malfunctions, contact Gatekeeper Systems for assistance. If you attempt to open it, you risk damaging your product, and such damage isn’t covered by the warranty on your SV12.

If at any time there is a question about how to proceed, please contact Gatekeeper Systems immediately at either 1-888-666-4833 or 1-604-864-6187 for assistance. Review all available installation documentation, including technical bulletins. Additional resources, technical bulletins and product tutorials can be found at https://www.gatekeeper-systems.com/support/downloads/

2 What’s Included

The following items are included as part of your basic product package.

There are numerous customizable options and accessories which can tailor the product installation to fit your unique operating environment and requirements.

Please contact Gatekeeper Systems for information on optional download kits and other accessories for use with your product.

2.1 Controller

2.1.1 IR Remote Controller

• Arrow Keys : These buttons can be used to move the cursor or menu highlight to the left and right as well as up and down in order to select a button or menu item.
• Menu : These two buttons provide a quick way to return to the main menu.
• Playback Control Keys : When you are viewing video playback, these keys will allow you to easily Pause/Step through the video frame by frame, Play the video at normal speed, play the video at Slow speed (pressing repeatedly cycles through the available slow-motion speed settings), and Stop the video playback.
• View Mode : to change the view to full screen display or exit from full screen display.
• Numeric Keys : to enter the numeric values.
• Exit/ESC : To exit from the menu.

2.2 System Specifications

3 Hardware Installation

3.1 Quick Reference Guide for Installation

3.2 Installation Guidelines

3.2.1 Instructions for Mounting the System

Installation Requirements

The device has an operating temperature range of -22°F to +155°F (-30°C to +70°C). Please ensure that the device is mounted in an area in which acceptable temperature ranges are experienced.

As part of installation best practices, it is recommended to mount the device in the vehicle cabin area where there is environmental control (i.e. heating and/or air-conditioning). This will extend the device operating life by not exposing it unnecessarily to adverse environmental conditions.

Please take a moment to read and understand the following important installation conditions to ensure the Customer Warranty will not be voided.

• DO NOT remove any enclosures/covers associated with the device as this will void the warranty.
• Remove the In-Line Power fuse prior to jump-starting the vehicle. Select a solid ground connection for the device.
• DO NOT use any third-party accessories, unless approved by Gatekeeper Systems.
• The device is designed for interior use only. Do not install in areas that are exposed to excessive moisture.
• Mount the device in a location that has good airflow and is not subject to excessive heat/cold variations.
• Ensure that the device is mounted where it is not easily accessible by non-authorized personnel.
• Ensure that ALL provided Split Loom are used around exposed cables. Grommets are to be used as directed by the install sheet. Failure to use provided Split Loom and Grommets will void the warranty.
• Gatekeeper Systems provides Tek Screws with which to mount the SV12 ­ these have been tested and are approved for mounting.
• DO NOT plug in the cable to the processor until the wires have been connected

Connections

• Plug the CAB000469 cable on the back of the device. The sensors on CAB000469 cable will connect to CAB000459.
• CAB000470 cable is to connect the cameras and the monitor. On the other end of the cable, you have four standard connectors to connect the four wide angle cameras (included in the package) and the D1 or AHD port to connect to the monitor, DVR, or the mirror display.

GND
(A) (Black)
Connect to the negative terminal of the battery, -12V. Typically, grounds are established in the fuse panel, and installers would need to connect there.

IGNITION
(B) (Yellow)
Connect to the vehicle ignition, +12V, the signal required to activate the device. Ensure that the provided 3 AMP fuse is used. Ignition is obtained from the “cold” side of the solenoid.

POSITIVE
(C) (Red)
Connect to the positive terminal of the battery, +12v. Ensure that the provided 15 AMP inline fuse is used. +12V is obtained from the “hot” side of the solenoid, or the cables that connect directly to the battery from the fuse panel

CAB000470

Mounting the cameras

To receive the signals from IR remote Controller

• Make sure that the cameras are mounted perpendicular to the ground.
• Don’t mount the camera on the curve.
• Make sure to mount the cameras at the same height on the vehicle.
• All cables running through holes in sheet metal (ceiling, bulkhead, etc.) must be protected with grommets.

3.3 Calibration

3.3.1 Board Sheet

1. We need 4 marking mats for the calibration. It is recommended to use a 100 x 100 cm mats.
2. Lay marking mats parallelly around the vehicle and make sure you can see the whole board sheet through the camera. Lay them as close as possible to the vehicle. Place the “A” marked corner closer to the vehicle. (Each camera must be able to fully see two marking mats clearly)
3. The calibration mats may need to be moved so that the mirrors do not block the view of the calibration mats. (Each marking mat must be fully visible to the camera, glare from sunlight on one or more of the mats can cause the camera to fail to properly see the mat). The pattern on the marking mat must be fully visible to the camera.
4. When calibrating the vehicle, it is recommended to have at least 10 feet of clearance around the outside of the vehicle. This is to permit the adjustment of calibration marking mats if required.
5. When calibration is taking place, take into account that different bus types place exterior equipment in different places (E.G., mirrors), the stairwell door open can also pose an obstruction hazard so that the camera will not have a clear line of site to one of the marking mats.
6. Calibrating outdoors, marking mats may be obscured by bright sunlight or dark shadows over one or more of the mats. Reposition the mats or move vehicle to another location.

3.3.2 Navigate through Video Processor Menu

From the IR remote control, press menu. Using shift key select yes.

Enter the password, by default,

Password                        000000

After the password is entered, using the shift key, to select the open-door icon and press enter. This will give the user access to the settings.

On the video processor, Navigate To ­- Setting

To navigate through Setting menu, use the shift key from the IR remote control.

3.3.2.1 System

On the video processor, Navigate To ­ Setting → System

3.3.2.2 Clock

On the video processor, Navigate To ­ Setting → Clock

3.3.2.3 Storage

On the video processor, Navigate To ­ Setting → Storage

3.3.2.4 DVR

On the video processor, Navigate To ­ Setting DVR

For these settings, a USB drive is required to retrieve the setup files. Plug in the USB stick to the video processor.

We recommend performing this step indoors with controlled lighting. Make sure you have an equal amount of light on all sides of the vehicle.

On the video processor, Navigate To – Setting → AVM

3.3.2.5 AVM

After enter the values, click on the gear icon. It will navigate you to the AVM Option Setup.

Click on the Export icon to send the setup files to the USB.

Let the system finish exporting all the files before you pulled out the USB drive. Otherwise, you may lose some files.

Remove the USB from the video processor and plug it into a window-based pc. Copy the whole folder and paste it into your pc. Now open SVM2HorizCalibrateTool_v1.2 software.

3.3.2.6 Player

On the video processor, Navigate To ­ Setting Player

3.3.2.7 Information

On the video processor, Navigate To ­ Setting → Information

3.3.3 Handle Calibration

3.3.3.1 SVM2DHorizCalibrateTool_v1.2 Software overview

3.3.3.2 Calibration Tools

3.3.3.2.1 Automatic Calibration

Import Settings to SVM2HorizCalibrateTool_v1.2

• After the software is open.

• Plug-in the USB pen drive into your window-based pc.

• DO NOT format the USB pen drive.

• You must see a folder named calibrateXXX (in place of XXX there will be a number).

  • File naming break down ­ for example, a file name is calibrate20200203030329: calibrate means the file is exported from the video processing unit,
    2020 is the year,
    02 is the month,
    03 is the date, then
    03 03 23 is the time of the file modification.

• Click on the “Open a file” icon.

• Then you will see a new window, browse your pen drive.

• Select the folder calibrateXXX from the pen drive that you want to calibrate.

• Click on the “Select Folder” button.

• After uploading the file to SVM2DHorizCalibrateTool_v1.2 software, images from all cameras can be seen.

• Click on the “Calibrate” button. SVM2DHorizCalibrateTool_v1.2 will calibrate the images.

3.3.3.2.2 Settings

After calibration, the blind spots need to be covered around the graphic model of the vehicle. Use the tools to increase or decrease the size of graphic model of the vehicle.

After exporting, open the USB flash drive

• You must see a folder with name “importXXX”.
• When you open the folder, you must see pictures and the caliresultXXXX file.
• Note the name of the file, it will help you wile importing to the video processing unit.

3.3.3.2.3 Manual Calibration

After exporting the files to SVM2DHorizCalibrateTool_v1.2 software, and after clicking on “Calibration”, sometimes the software will not calibrate by itself. The user needs to mark the points on the boards manually.

In the picture, top left corner, the software did not mark the marks on the mat. To finish the calibration, the user needs to mark them. Double click on the picture that is not marked. This will open the picture in the full screen.

For Other Pattern Mats

The cursor will change to the magnifier.

1. Select the “Tag Position” to 1.
2. Mark the 1st mark on the “A” corner of the mat that on the left side in the picture.
3. Then select the “Tag Position” to 2, and mark the 2nd mark on the “B” corner of the mat, 3rd mark for corner “C”, and 4th mark is for the corner “D”.
4. Finish all 4 marks on the mat and move to the second mat.
5. Then repeat the steps from 1 to 4, but this time the but the “Tag Position” on “A” corner side of the mat will be starting from 5.

After marking, press okay and move to Settings.

For Chess Pattern Mats

Marks the corner of the mats as shown in figure.

3.3.4 Importing Settings to Video Processor

To import the settings to the processing unit, plug in the USB to the processing unit.

• On the video processing unit, click on the system, then click on the AVM.

• Click on the AVM option then click on the import.

• Then click on the .xml file and upload it. (Ensure you select the calibration result file that you saved to the USB drive, The original exported non-calibrated file will also show up as an option)

• Press on the gear icon(save).

• The system will ask you for restart, press yes.

4 Maintenance and Troubleshooting

Maintenance

Whilst the SV12 is a dependable and robust piece of equipment, it is still a complex electronic device and as such, will require maintenance occasionally. To ensure optimal performance, Gatekeeper Systems strongly recommends that a proper Preventive Maintenance Schedule be set up and adhered to.

Besides that, it is recommended that the following seven basic maintenance steps be performed at least twice a year:

5 Customer Limited Warranty

GATEKEEPER SYSTEMS USA INC. warrants that any product manufactured or supplied by Gatekeeper Systems USA Inc and found in the reasonable judgment of Gatekeeper Systems Inc to be defective in material or workmanship will be repaired or replaced by Gatekeeper Systems Inc without charge for parts and labor.

This warranty shall cover the following periods and Gatekeeper equipment:

• Interior Cameras – 5 Years
• Exterior Cameras – 1 Year
• G series DVR’s – 3 Years
• Gatekeeper Branded SD Cards – 3 Years
• Hard Drives & SSD – 1 Year
• 360° Surround Vision Camera System – 1 Year
• ITSS – Health Monitoring Panel – 1 Year

All Accessories and Other Products Not Identified above – 1 Year

The warranty periods commence on the date of shipment. During the period of the warranty the Company, at its discretion will repair and/or replace all improperly functioning equipment caused by a manufacturing defect. This warranty does not protect against accidental or intentional damage, vehicle electrical systems generating steady state or transients, voltages or currents exceeding product. specification, loss, acts of nature, water damage, or any other event that did not originate during the manufacturer of the product.

The Gatekeeper Systems product including any defective part must be returned to Gatekeeper Systems within the warranty period. The expense of delivering Company product to Gatekeeper Systems for warranty work will be paid by the customer. The expense of delivering Company product back to the customer will be paid by Gatekeeper Systems. Gatekeeper Systems’ responsibility in respect to claims is limited to making the required repairs or replacements and no claim of breach of warranty shall be cause for cancellation or rescission of the contract of sale. Proof of purchase complete with the serial numbers of the products purchased will be required by the customer to substantiate any warranty claim. All warranty work must be performed by an authorized Gatekeeper Systems service representative.

This warranty does not cover any Gatekeeper Systems’ product that has been subject to misuse, neglect, negligence, or accident, or that has been operated in any way contrary to the operating instructions as specified by Gatekeeper Systems either verbally, in writing, by instructions written on the product or in the Gatekeeper Systems Installation and Operating Manual. This warranty does not apply to any damage to the Gatekeeper Systems product that is the result of improper maintenance or to any Gatekeeper Systems’ product that has been altered or modified so as to adversely affect the products’ operation, performance or durability or that has been altered or modified so as to change its intended use.

Gatekeeper Systems Inc is not responsible for lost or missing video.

The warranty does not extend to repairs made necessary by normal wear or by the use of parts or accessories which are either incompatible with the Company product or adversely affect its operation, performance or durability. Gatekeeper Systems reserves the right to change or improve the design of any Company product without assuming any obligation to modify any product previously manufactured.

ALL IMPLIED WARRANTIES ARE LIMITED IN DURATION TO THE SPECIFIED PERIOD FOR EACH PRODUCT CATEGORY AS LISTED IN THIS DOCUMENT. ACCORDINGLY, ANY SUCH IMPLIED WARRANTIES INCLUDING MERCHANTABILITY,

FITNESS FOR A PARTICULAR PURPOSE, OR OTHERWISE, ARE DISCLAIMED IN THEIR ENTIRETY AFTER THE EXPIRATION OF THE APPROPRIATE WARRANTY PERIOD. GATEKEEPER SYSTEMS’ OBLIGATION UNDER THIS WARRANTY IS STRICTLY AND EXCLUSIVELY LIMITED TO THE REPAIR OR REPLACEMENT OF DEFECTIVE PARTS, AND GATEKEEPER SYSTEMS INC. DOES NOT ASSUME OR AUTHORIZE ANYONE TO ASSUME FOR THEM ANY OTHER OBLIGATION.

GATEKEEPER SYSTEMS INC ASSUMES NO RESPONSIBILITY FOR INCIDENTAL, CONSEQUENTIAL OR OTHER DAMAGES INCLUDING, BUT NOT LIMITED TO THE EXPENSE OF RETURNING THE COMPANY PRODUCT TO GATEKEEPER SYSTEMS INC. CORPORATE HEAD OFFICE, MECHANIC’S TRAVEL TIME, CUSTOMER LABOR EXPENSES, TELEPHONE OR TELEGRAM CHARGES, RENTAL OF LIKE PRODUCT DURING THE TIME WARRANTY SERVICE IS BEING PERFORMED TRAVEL, LOSS OF USE OF THE PRODUCT, LOSS OF TIME OR INCONVENIENCE.

WARRANTY SERVICE

To obtain warranty service, the purchaser must notify the Company during the warranty period. The Purchaser will discuss the defect or problem with a Company technician, and once the problem has been verified the Company will issue a return material authorization number (RMA) authorizing the purchaser to return faulty merchandise to the Company for repair or replacement as determined by the Company. It may be necessary for the customer to assist Gatekeeper Systems in assessing failed product. Gatekeeper Systems may require the customer to remove hardware, manipulate software and/or perform other diagnostic activities. Failure to assist in and allow remote diagnostic activities may result in a service fee being charged.

Advance replacements will be issued for the first 90 days from the date of shipment.

This Warranty applies to all Company products manufactured by Gatekeeper Systems and sold in the United States and Canada.

This warranty gives you specific legal rights, and you may also have other rights which vary from state to state.

USA OPERATIONS :

Gatekeeper Systems USA Inc.
7-200 Rittenhouse Circle
Bristol, PA 19007
Tel – 1 604 864 6187
Fax – 1 604 864 8490
Toll Free – 1 888 666 4833

For technical support, contact Gatekeeper’s Customer Care Group at Toll Free (N.A.) 1-888-666-4833 or email customercare@gatekeeper-systems.com

Gatekeeper also provides additional online training and support tools at: https://www.gatekeepersystems.com/support/

References

• Gatekeeper Systems - Comprehensive Intelligent Video Solutions for Transit and School Buses | US & Canada
• Gatekeeper Systems - Comprehensive Intelligent Video Solutions for Transit and School Buses | US & Canada
• Gatekeeper Systems - Protecting People in Transit
• Support - Gatekeeper Systems
• Downloads - Gatekeeper Systems

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